Full Shine Reviews 

187
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 53 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality of the products, noting the hair's natural look, softness, and durability, often appreciating perfect color matches and minimal shedding. People frequently highlight the exceptional customer service, describing staff as helpful, responsive, and going above and beyond to ensure satisfaction and resolve issues efficiently. However, some customers noted discrepancies where products received did not match online descriptions for color, length, or quality, with a few experiencing construction defects or issues like tangling. Additionally, some reviewers found customer service unhelpful or dismissive when problems arose, leading to difficulties with returns or obtaining refunds for unsatisfactory items.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the hair extensions for looking... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the natural look and feel of the... See more

Customer service

People report positive experiences with customer service, highlighting its efficiency and helpfulness.... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with some expressing satisfaction with their... See more

Service

Users describe positive interactions with service, with many customers praising the prompt responses and the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been wearing hair extensions for 35 years and I have finally found nice quality hair at an affordable price. I enjoy the personal service and care the staff have given to me as a new customer.... See more

Company replied

Rated 5 out of 5 stars

Hair match was perfect. The hair was soft, came in a hair safe net, and packaged nicely (not shoved in there carelessly). Any issues that may have occurred, they were extremely quick and helpful with... See more

Company replied


Company details

  1. Hair Extensions Supplier

Written by the company

100% human hair extensions directly from full shine's factory, save big on clip in hair extension, tape in hair extension, wigs, pre-bonded hair extension.


Contact info

4.2

Great

TrustScore 4 out of 5

187 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.2

All reviews

(187)

43 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

These are the best hair extensions I've…

These are the best hair extensions I've ever used! I've had them in for 4 months and can't say enough good things about them. They look so natural. I wash and style them like it's my own hair, they don't shed , they feel light and easy to sleep in. I love them!!!!

March 31, 2026
Unprompted review
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Reply from Full Shine

Thank you so much for your kind words! 💖 We're thrilled to hear that you love your extensions and that they've been holding up so well after 4 months. Your feedback truly means a lot to us, and we're so happy they're helping you feel confident and beautiful!

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Rated 5 out of 5 stars

The perfect shower cap

I'm so happy I order the shower cap. I love that it actually fits perfectly and there are no gaps for steam to get in.

July 7, 2026
Unprompted review
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Reply from Full Shine

Thank you so much for your wonderful feedback! We're so happy to hear that you love the shower cap and that it fits perfectly without letting steam in. We truly appreciate your support and hope you continue to enjoy it!

Rated 5 out of 5 stars

Never thought I'd love a hair topper this much

It can be scary to try to get the right color for hair online. The quality and color of the hair was perfect! I was very happy with the hair topper and how it fit. (I don't have thinning hair on the top, but I do have thin hair. I love it. So easy to put on and go. Perfect coverage and looks as natural as it gets. Very satisfied!

June 23, 2026
Unprompted review
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Reply from Full Shine

Hi Gorgeous! It's wonderful to know that the topper fit you well, was easy to put on, and gave you the natural look you were hoping for. Your kind words truly mean a lot to us, and we're so happy to hear you're very satisfied with your purchase. Thank you for choosing Full Shine and for taking the time to share your feedback!

Rated 1 out of 5 stars

I ordered a $300+ hair topper and the…

I ordered a $300+ hair topper and the product was completely unlike what was advertised on the website, both in terms of the root color, highlighted color, the length of the product, and the quality of the hair. I was shocked at what I received.
I asked for a full refund and they said no because it was a custom order. But it wasn’t a custom order, it was an off-the-shelf order. Eventually they offered a $30 refund or a $50 credit but they refused to offer a full refund. What am I supposed to do with a poor quality hairpiece in a weird color? This company is a complete scam.

June 22, 2026
Unprompted review
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Reply from Full Shine

We're truly sorry to hear that your experience didn't meet your expectations. We understand how disappointing this must have been. We've sent you an email with a better resolution for your case and hope you'll take a moment to review it. Our goal is always to provide the best possible support to our customers, thank you so much.

Rated 1 out of 5 stars

I would put zero stars but I had to put…

I would put zero stars but I had to put one because it wouldn’t let me make a review I got my hair last week spent a good couple hundred dollars on their hair all I’m saying is don’t waste your money. The hair is horrible the same day I got it installed it tangled up so bad. It’s like I have a nest in my hair when you straighten your hair it’s frizzy and it’s like you have static on the ends of the hair I asked for my money back and they’re saying there’s nothing they could do. and try to give me some bs instructions on how to keep my hair good lol like come on the hair came messed up already anyways the moral of the story is don’t waste your money. It’s not worth it.

June 18, 2026
Unprompted review
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Reply from Full Shine

We're truly sorry to hear about your experience and understand how frustrating this must have been. We've already been in contact with you through email regarding your concerns and are committed to working with you to find a suitable resolution. We appreciate your feedback and hope to continue assisting you until we reach a satisfactory outcome.

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Rated 5 out of 5 stars

THANK YOU LORD 🎖️🏆✝️🏆🎖️🕊️🪽✨

Wow, I have been searching for real hair and a legit place I could call home💐💯the last real company individual person that I have had for a very long time had to leave for his family emergency for family for good 🙏🥲 so now I am so thrilled and happy about my new home I call it, for my hair! Makes me feel good again about myself. It’s more important than nails and anything else. My husband loves it and the hair is gorgeous✨💕Thank you that I found this website. I always pray about 🕊️Honesty🪽in a company🥰😇and you will definitely get it here. Thank you so much.🥲🙏💕💐🏆✝️🏆🪽✨✨🕊️💯🥰⚔️😇⚔️🎖️🇺🇸🎖️Love Lauren BTW I HAVE BEEN THROUGH THE WORST BEING TOLD. IT WAS REAL HAIR WHEN IT WAS MIXED WITH SYNTHETIC 😳😞😢 I’M SO GLAD I DON’T HAVE TO BE IN TEARS ANYMORE!

May 14, 2026
Unprompted review
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Reply from Full Shine

Hi Dear,

Thank you so much for sharing your experience and for your incredibly kind words. We’re truly happy to hear that you feel confident, beautiful, and satisfied with your hair, and that it has helped restore your trust after your past experiences. It means a lot to us that you chose our brand and feel this sense of comfort and honesty with our products and service. Your message is deeply appreciated by our team, and we’re grateful for your support and trust. We’re so glad to have you with us and look forward to continuing to serve you in the future.

Rated 5 out of 5 stars

AMAZING customer service!

I placed an order and then realized I had purchased the wrong length of hair. I immediately emailed customer service and they responded right away. Zed in customer service reached out and they are shipping the right length of hair without an extra charge! I am very impressed! This is my first time ordering from them but it definitely won’t be the last! Thank you so much! :)

May 13, 2026
Unprompted review
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Reply from Full Shine

Hi there! 💖

Thank you so much for sharing your experience with us we’re truly happy to hear that our team was able to assist you quickly and get the correct length shipped without any extra charge. That’s exactly the kind of service we always aim to provide!

We’re so glad your first order went smoothly, and we’re even more excited to have you with us as part of our Full Shine family. Your trust and support mean everything to us, and we can’t wait to serve you again! ✨

Rated 5 out of 5 stars

Let me say that full shine hair… Are the BEST hair extensions!!

Let me say that full shine hair extensions are the best of the best!! The quality of hair is amazing. I’m so in love with my hair extensions. I’ve tried other hair extensions brands and let me say that Full Shine hair extensions top them all in quality. You got a faithful customer in me. Amazing customer service!!!!

April 30, 2026
Unprompted review
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Reply from Full Shine

Wow, thank you so much for your amazing review! We’re thrilled to hear you love your extensions and our service. Your support means the world to us, and we’re so happy to have you as a loyal customer!

Rated 5 out of 5 stars

Full shine review

I always was hesitant about extensions , but these are definitely the best quality for a reasonable price and amazing customer service. I would recommend full shine to anyone looking for a new look!

April 28, 2026
Unprompted review
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Reply from Full Shine

Thank you so much for your kind review! We’re thrilled to hear you love the quality and our service. Your recommendation means a lot to us!

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Rated 5 out of 5 stars

Beautiful and expectations are met

I bought human hair topper early this year (2026). Received it on time
I brought this to my hairstylist and he colored it darker brown to match real color of my hair and he styled it with bangs. We were both happy how the hair topper felt so smooth, easy to manage, style i.e. flat iron , hair drier. He said, great quality and fits perfect on my head, added volume and looks like my real hair
I love my human hair topper, i don't feel like I have a hair topper.
I plan on getting a 2nd human hair topper in the future for back up. ☺️
I gave it 5 stars cuz all my expectations were met
Please keep up the great work

February 9, 2026
Unprompted review
Full Shine logo

Reply from Full Shine

Thank you so much for your kind words! We’re so happy your topper feels natural, is easy to style, and adds the perfect volume.

We really appreciate your support and can’t wait to help you with your second topper in the future!

Rated 5 out of 5 stars

Amazing customer service!!

April 10, 2026
Unprompted review
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Reply from Full Shine

Thank you so much for your kind words! We truly appreciate your support and are glad to hear you had a positive experience. We’ll continue striving to provide the best service and products for all our customers!

Rated 5 out of 5 stars

Amazing customer service

The products this company offers are extensive and high quality. They have amazing customer service and response times to deal with any kind of situation that can arise!

March 30, 2026
Unprompted review
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Reply from Full Shine

Thank you so much for your wonderful review! We’re delighted to hear that you’re enjoying our wide range of high-quality products and that our customer service made a positive difference. Your support truly motivates us to keep delivering the best experience at Fullshine Hair!

Rated 5 out of 5 stars

The company gave me a free upgrade due…

The company gave me a free upgrade due to my current option being out of stock which is amazing . I always love full shine hair .

March 31, 2026
Unprompted review
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Reply from Full Shine

Thank you so much for your kind feedback! We’re delighted to hear you appreciated the upgrade. We will continue to maintain high-quality products and strive to improve our service to ensure the best experience for our customers.

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Rated 5 out of 5 stars

Customer service is great

Customer service is great! The hair holds up well and blends nicely!

March 29, 2026
Unprompted review
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Reply from Full Shine

Thank you for your lovely feedback! We’re so happy the hair blends seamlessly for you and that our customer service met your expectations. Your satisfaction means a lot to us at Fullshine Hair!

Rated 1 out of 5 stars

Flawed design and even customer service

After two years of loyalty to this brand, the Butterfly Weft (Virgin XO Invisible Weft) was a total letdown. Despite a professional install, the hole placement creates a visible "lip" that makes the extensions look completely unnatural.
​When I reached out, the company was dismissive, providing inaccurate info and eventually blaming my "head size" and "scalp flatness" for their design flaws. Their own website instructions even contradict the product I received. For an expensive, unusable product, they offered zero resolution. Don't waste your money, plenty of other brands offer higher hole placement for a seamless, gap-free finish.

March 28, 2026
Unprompted review
Full Shine logo

Reply from Full Shine

Hello,

Thank you for sharing your experience and for your loyalty over the past two years. We sincerely apologize for the frustration caused by the fit of your Butterfly Weft (Virgin XO Invisible Weft).

After reviewing the installation photos you provided, we noticed that a few microbeads were positioned slightly too high or applied more tightly than the others, which may have caused the two areas not to lay flat. To help improve the fit, we suggest the following:

1. For longer wefts, try dividing one loop into two shorter sections; shorter sections often lay more smoothly.

2. Use a tool similar to a clip or flat applicator to gently press the PU strip into place, helping it sit flat and soft.

3. While installing, gently pull and secure surrounding hair. After every 2–3 beads, check and adjust the weft to ensure it remains flat throughout the process.

We hope these tips help achieve a more seamless look. We truly value your feedback and are here to assist further if needed.

Best regards,
Fullshine Customer Service Team

Rated 1 out of 5 stars

SEE FOR YOURSELF

BUYER BE WARE*********
I received my order and reported the issue the SAME DAY it was delivered because the product is NOT wearable, and defective.

The topper has clear construction defects, including FOUR LARGE, visible stripe sections ON ONE SIDE ONLY and an unnatural, uneven,bulky parting area. This is NOT a matter of personal preference, it is a quality issue that makes the product unusable.

There was not a “white hygiene sticker,” (had item been quality checked they would have noticed that ) and again that is irrelevant. The defect was reported IMMEDIATELY upon delivery. A hygiene policy does not override a same day documented defective product.

This item should not be resold to another customer in this condition! So what does a white sticker in hygiene have anything to do with a refund!! Shame on you!

I am a cancer patient, what I received is ridiculous! Photo attached. 19 emails with documentation supporting my complaints! Disputing through PayPal

(Edit to post)PS: Now that my review was posted, and I was able to read others. It clearly speaks for itself. The company POSTS a response to the POSITIVE reviews, but NOTHING to the dissatisfied customers! There’s the proof of your “customer service” IF YOU WANT TO RISK IT, BE INFORMED, IF YOU HAVE ANY PROBLEMS OR WANT A REFUND, NOT HAPPENING WITHOUT BEING COMPLETELY INCONVENIENCED WITH A FORMAL DISPUTE WITH YOUR FINANCIAL INSTITUTE.

3/30/26 REQUESTING A FULL refund for a product that cannot be worn by anyone on the SAME day I received it I contacted your company. I supplied you with a CLEAR photo depicting, that ONE SIDE ONLY,HAS FOUR large stripes, and the other side blended. IT LOOKS LIKE TWO DIFFERENT WIGS WERE SEWN TOGETHER. I requested a prepaid label to return the DEFECTIVE product TO YOU IMMEDIATELY, WHICH I HAVE IN WRITING IN THE DISPUTE I SENT YOU. YOUR response on a community review board is to ACCUSE ME of wanting AND ATTEMPTING TO defraud your company, only substantiates the business you are running!

March 20, 2026
Unprompted review
Full Shine logo

Reply from Full Shine

Hello K Kerr,

We sincerely apologize for the frustration this situation has caused. To clarify, all hair toppers are inspected before shipment, and the one sent to you included the white hygiene label. When we requested photos, you provided only one photo, which did not show the base area with the label. At the time of delivery, you did not report that the white label was missing.

Regarding the defects you mentioned, we are unable to confirm them, as the product matches the images on our website. No additional photos were provided showing the uneven or bulky areas described.

Please note that the item was a clearance product, clearly listed as non-returnable. Out of understanding, we agreed to assist with a return, but we still need clear photos of the white hygiene label to proceed. Opening a dispute before providing the requested documentation suggests an attempt to retain the product while seeking a refund.

We remain willing to resolve this professionally once the necessary photos are provided.

Best regards,
Fullshine Customer Service Team

Rated 5 out of 5 stars

These are actually what I’ve used for…

These are actually what I’ve used for years and are perfect they work for everyone’s hair type. I hope they stay affordable is all I know.

January 24, 2026
Unprompted review
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Reply from Full Shine

Thank you so much, Cody! 😊 We’re thrilled to hear you love them and appreciate your support. We’ll do our best to keep them affordable for everyone! ✨

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Rated 1 out of 5 stars

I PLACED AN ORDER ON MARCH 6

I PLACED AN ORDER ON MARCH 6, PAID FOR EXTRA EXPEDITED SHIPPING. DUE TO THE PACKAGE NOT LABELED CORRECTLY, IT WAS STUCK IN CUSTOMS. AFTER THE RUN AROUND WITH FULLSHINE AND FEDEX. I REFUSED THE ORDER, TOLD FEDEX WHEN THEY FOUND MY PACKAGE TO SHIP IT BACK TO CHINA. FULLSHINE REACHED OUT TO FEDEX AND TOLD THEM TO SHIP IT TO ME AFTER I ALREADY STATED TO SHIP IT BACK. NOW AFTER 15 DAYS FROM THE ORIGINAL DELIVERY DATE,ITS BEING DELIVERED, IM AT WORK, I CANT REFUSE IT. FULLSHINE HAS NO CUSTOMER SERVICE. THIS STARTED BECAUSE THE PACKAGE WOULD NOT CLEAR CUTOMS BECAUSE OF THEM. THE DATE I NEEDED THIS ORDER HAS SINCE PASSED. I DONT NEED IT ANYMORE AND BECAUSE FULLSHINE DOESNT CARE WHAT THERE CUSTOMERS GO THROUGH NOW I HAVE TO DEAL WITH A RETURN. AND APPARENTLY I AM NOT THE ONLY ONE WITH SHIPPING/RECEIVING PROBLEMS. I WILL NEVER DEAL WITH FULLSHINE AGAIN!!!!!!!!!!!

March 6, 2026
Unprompted review
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Reply from Full Shine

Hello, we sincerely apologize for the inconvenience this has caused. As we explained earlier via email, we did not instruct FedEx to continue delivery—the package itself could not be intercepted. FedEx informed us that due to congestion at the Memphis transit center, the shipment could not complete customs clearance there and was sent to the destination hub, where it required a second customs clearance process. This second clearance caused the delivery delay, which is unfortunately beyond our control.

FedEx is actively handling the situation, and once we receive your returned package, we will promptly process your refund. We truly regret the difficulties this situation has caused you and appreciate your patience.

Rated 5 out of 5 stars

Just ordered mine!

Just ordered mine! Sister has some and loves the quality! I can’t wait to try them, I’m so excited! :)

March 2, 2026
Unprompted review
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Reply from Full Shine

Thank you, Antaranie! 🎉 We’re so excited for you to try them—can’t wait to hear what you think! Enjoy your Fullshine experience! ✨

Rated 5 out of 5 stars

AMAZING PRICE QUILTY AND CUSTOMER SERVICE…

For the price you get an AMAZING QUALITY and an AMAZING PRICE! I began purchasing chip ins, loved them so much i decided to commit to fullshine wefts, been wearing them for 3 month and still beautifully installed ❤️ going to give the ktips a try on a client and am so excited! I am pleased to also write my experience with their customer service when my package was returned to sender because of a shipping error fullshine reached out to ME! very quickly and asked for an alternative address and promptly reshipped at no extra shipping cost and followed up making sure I recieved my order! I dont think I've had a company go above and beyond for me as a customer before!!! Rate FULLSHINE A 10000/10!!!

December 25, 2025
Unprompted review
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Reply from Full Shine

Thank you so much for your incredible review! ❤️ We’re thrilled to hear you love our products and that our team could provide a seamless experience. Your support means the world to us—enjoy your Fullshine journey! ✨

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