Full Shine Reviews 

187
TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 53 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality of the products, noting the hair's natural look, softness, and durability, often appreciating perfect color matches and minimal shedding. People frequently highlight the exceptional customer service, describing staff as helpful, responsive, and going above and beyond to ensure satisfaction and resolve issues efficiently. However, some customers noted discrepancies where products received did not match online descriptions for color, length, or quality, with a few experiencing construction defects or issues like tangling. Additionally, some reviewers found customer service unhelpful or dismissive when problems arose, leading to difficulties with returns or obtaining refunds for unsatisfactory items.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the hair extensions for looking... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the natural look and feel of the... See more

Customer service

People report positive experiences with customer service, highlighting its efficiency and helpfulness.... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with some expressing satisfaction with their... See more

Service

Users describe positive interactions with service, with many customers praising the prompt responses and the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been wearing hair extensions for 35 years and I have finally found nice quality hair at an affordable price. I enjoy the personal service and care the staff have given to me as a new customer.... See more

Company replied

Rated 5 out of 5 stars

Hair match was perfect. The hair was soft, came in a hair safe net, and packaged nicely (not shoved in there carelessly). Any issues that may have occurred, they were extremely quick and helpful with... See more

Company replied


Company details

  1. Hair Extensions Supplier

Written by the company

100% human hair extensions directly from full shine's factory, save big on clip in hair extension, tape in hair extension, wigs, pre-bonded hair extension.


Contact info

4.2

Great

TrustScore 4 out of 5

187 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(187)

43 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent hair quality

Excellent hair quality. I've worn extensions for years, and the Full Shine extensions are of superior quality. I recommend the injected ones, as they're completely invisible and can't be seen when you put your hair up.

May 13, 2025
Unprompted review
Full Shine logo

Reply from Full Shine

Dear Yasmina,

Thank you once again for your wonderful feedback! We're truly grateful for your continued support and thrilled to hear that you're loving the superior quality of our extensions.

It’s especially great to know you recommend the injected ones — we designed them to offer that seamless, invisible finish, and we're so glad they’re delivering exactly that for you!

Your trust and recommendation mean so much to us. We're honored to be part of your hair journey and can’t wait to continue providing you with the products you love.

Warmest regards,
The Full Shine Team

Advertisement
Rated 5 out of 5 stars

I LOVE this extensions brand

I LOVE this extensions brand, I do the tape ins and they are lightweight and move freely and blend perfectly w my own natural hair. Im obsessed w Full Shine and ever since finding this company I have used no other brand but Full Shine!

May 7, 2025
Unprompted review
Full Shine logo

Reply from Full Shine

Dear Amanda,

Thank you so much for your amazing review! We’re absolutely thrilled to hear how much you love our tape-in extensions and that they blend so seamlessly with your natural hair.

Your kind words and loyalty truly mean the world to us. Knowing that you've chosen Full Shine as your go-to brand is the highest compliment we could receive. We're so happy to be a part of your hair routine and your confidence!

We can’t wait to keep delivering the quality and experience you love. Thank you for being such a valued member of the Full Shine family!

With gratitude,
The Full Shine Team

Rated 1 out of 5 stars

I have been trying to get a refund from…

I have been trying to get a refund from this company for over a month. They do not respond to emails or answer the phone. The quality of their product is terrible, and so is their customer service!!!! Do not buy anything from them!!

April 6, 2025
Unprompted review
Full Shine logo

Reply from Full Shine

Dear Lei,
We’re truly sorry to hear about your recent experience and sincerely apologize for the frustration this has caused. This is not the standard of service we aim to provide, and we deeply regret that we’ve fallen short of your expectations.
Please know that your concerns are being taken seriously. We would appreciate the opportunity to make things right and assist you further with your refund. At your earliest convenience, could you kindly reach out to us at service@fullshine.net with your order number and any relevant details? We are here to help and want to ensure this matter is resolved as quickly as possible.
Thank you for bringing this to our attention. Your feedback is invaluable in helping us improve, and we hope to have the chance to restore your trust in us.
Warm regards,
The Full Shine Team

Rated 5 out of 5 stars

Beautiful and Affordable

I have been on a hair journey over the past 5 years after bariatric surgery and hair loss from vitamin deficiency. I have tried about 6-7 different brands trying to see what worked best and what was affordable and after my recent purchase of a different brand that literally shed all day and was basically nothing left by the time I got them out I will say I am never trying a different brand again. Full Shine never lets me down. I’ve tried different colors and lengths and every-time I get the result that I want. The hair thickness wears through multiple uses. The tape never slips or falls out. In my past three uses of them I had only had one fall out which I think was due to user error not the extensions them self. If you want something that is reliable and affordable choose Full Shine! You won’t be disappointed.

March 17, 2025
Unprompted review
Full Shine logo

Reply from Full Shine

Hi Belinda,

Thank you for your feedback and continued trust in Full Shine Hair Extensions. We're delighted to hear our products have consistently met your expectations over the past five years.

Your satisfaction is our priority, and your endorsement means a great deal to us. If you have any questions or need assistance in the future, please don't hesitate to reach out.

Best regards,
Fullshine Team

Rated 5 out of 5 stars

Great Hair

Shipment came fairly quick. The hair was super soft and good quality. I like that they have so many color styles to choose from. I am ordering another 100g with a different color style. Decently pricesld as well.

February 27, 2025
Unprompted review
Full Shine logo

Reply from Full Shine

Hi Kimberly,
Thank you so much for your positive review! We're thrilled to hear that you loved the softness and quality of the hair, as well as the variety of color styles we offer. Your satisfaction is our top priority, and we're so glad you're coming back for more!

We can't wait for you to try your next order and hope it exceeds your expectations once again.

Warm regards,
The Fullshine Hair Team

Advertisement
Rated 5 out of 5 stars

The quality of Full shine hair is unbelievable

I have been using Full shine hair extensions for almost 5 years. My first 3 purchases were from Amaz, online. I could not believe the price and I was so scared they were going to be too gold. I’m blonde and lighten my hair like 2 shades. It’s a MUST you match your hair correctly or it can be so obvious, when you’re blonde. When they arrived I was truly impressed. Beautiful color ( I ordered 24 inch ) at that time the ends looked a little sparse but still really pretty. I hung on to them for a couple months, ordered another box and made an appointment with my stylist. They sold their own but she was fine with mine. They were the tape ins. She couldn’t believe it when I told her the price for the quality. They lasted 6 months with going in and having them taken out and redone ( lifted because of hair growth). This is a big time Stylist so with her approval I knew I had found my hair store.
Now, they have even better quality, thick ends and a better tape in. You don’t see them at all. They stay in but with the correct oil come out in a BREEZE!!! So, that’s my story. They have blondes to blacks. Every kind of extension. I just ordered my 5th or 6th time, the NEW non shed no show tape ins. I can’t wait for them to get here. I changed the color just a tad and can’t wait to see them. Oh, I now put them in by myself. It takes a little practice but even my 1st time they looked good.

December 19, 2024
Unprompted review
Full Shine logo

Reply from Full Shine

Hi Renée,

Thank you so much for sharing your incredible journey with Fullshine over the past 5 years! We are genuinely honored to be your trusted choice for hair extensions and thrilled to hear about your positive experiences.

Your story perfectly captures the heart of what we strive for—offering salon-quality hair at an affordable price. We're especially happy to know that you noticed the continuous improvements we've made, from the thickness of the ends to the upgraded tape-ins. Hearing that even your stylist was impressed makes us so proud!

It’s wonderful that you’ve even gained the confidence to install them yourself—what an accomplishment! We can't wait for you to receive your new non-shed, no-show tape-ins and hope you love the updated color and quality even more.

Please don’t hesitate to reach out if you ever need assistance or styling tips. Thank you again for being such a loyal customer and for taking the time to share your story!

Warmest wishes,
The Fullshine Hair Team

Rated 5 out of 5 stars

Fullshine has been the best company…

Fullshine has been the best company that I have purchased my hair extensions products from. They have not only been the best in prices but also the best in the longest they have truly lasted. They are made to last the 6-8 weeks before you have to readjust them. They are made with true value and long lasting. They are my go to company for my hair extensions and products for my extensions.

January 25, 2025
Unprompted review
Full Shine logo

Reply from Full Shine

Hi Melissa,

Thank you so much for your wonderful review and for choosing Fullshine as your go-to for hair extensions! We are truly grateful for your support and kind words. Knowing that our products have consistently met your expectations in both quality and longevity means the world to us.

Our team is dedicated to providing affordable, long-lasting, and reliable hair extensions, and it’s rewarding to hear that you’ve had such a positive experience. We look forward to continuing to be your trusted choice for all your hair extension needs.

If you ever need any assistance or have questions, please don’t hesitate to reach out. We are always here for you!

Warmest regards,
The Fullshine Hair Team

Rated 5 out of 5 stars

Full Shine is amazing

Full Shine is amazing! Their hair extensions are high quality! I have been wear the same hair extension for about a year and they still look great! Full Shine delivers their products fast. I appreciate the Full Shine team for dedication to provide quality products to their customers.

March 12, 2025
Unprompted review
Full Shine logo

Reply from Full Shine

Hi Carol,

Thank you so much for your kind words and for taking the time to share your experience with Full Shine! We are truly grateful for your support and are delighted to hear that you’ve been enjoying our hair extensions for over a year.

Your satisfaction means the world to us, and we appreciate your recognition of our dedication to quality and service. We look forward to continuing to provide you with the best products and experience.

If there’s anything we can assist you with in the future, please don’t hesitate to reach out.

With gratitude,
FullShine Team

Rated 5 out of 5 stars

Full Shine Hair has been great to work with. Communication is great!…

Full Shine Hair has been great to work with. I accidentally ordered the wrong type of extensions and they immediately helped me fix my mistake. They changed my order to what I needed and communicated very well with me. They updated me throughout the whole process. The original extensions I ordered cost less than the ones I actually meant to order. They didn’t charge me the extra cost for them. They were so wonderful to work with!! Thank you!!!

March 11, 2025
Unprompted review
Full Shine logo

Reply from Full Shine

Dear Jennifer,

Thank you so much for your thoughtful feedback! We’re so happy to hear that you had a positive experience with our team. Providing excellent customer service and ensuring our customers get exactly what they need is always our top priority.

It was our pleasure to assist you, and we truly appreciate your support and trust in Full Shine Hair. If you ever need anything in the future, don’t hesitate to reach out—we’re always here to help!

Wishing you the best with your new extensions! 💖

Warm regards,
Fullshine Team

Advertisement
Rated 5 out of 5 stars

The customer service is amazing

The customer service is amazing; the topper is beautiful 😍. The hair is soft, long, and lovely. I wore it straight out of the box to work, and I got three compliments on how pretty my hair looked. I will definitely buy another one from them.

Lynn

March 6, 2025
Unprompted review
Full Shine logo

Reply from Full Shine

Dear Lynn,

Thank you so much for your kind words! We’re thrilled to hear that you love your topper and that it received so many compliments right away! 😊 Your satisfaction means the world to us, and we truly appreciate your support.

We can't wait to serve you again when you're ready for your next purchase! If you ever need assistance or have any questions, feel free to reach out—we're always happy to help.

Wishing you many more great hair days! 💖

Best regards,
Fullshine Team

Rated 5 out of 5 stars

Hair is very soft and healthy looking!

March 3, 2025
Unprompted review
Full Shine logo

Reply from Full Shine

Hi Christie,

Thank you for sharing your experience! We’re so happy to hear that you love the softness and healthy look of our hair extensions. Your satisfaction is our top priority, and your kind words mean a lot to us.

We appreciate your support and look forward to serving you again in the future! If you ever need anything, don’t hesitate to reach out.

Best regards,
Fullshine Team

Rated 4 out of 5 stars

I loved my extensions

I loved my extensions. However like all extensions you have to keep up with them or they will get tangled. I thought they were great!

October 26, 2024
Unprompted review
Full Shine logo

Reply from Full Shine

Hello Grace,

Thank you for sharing your experience! We're so happy to hear that you loved your extensions. You’re absolutely right—proper care is key to keeping them looking their best, and we appreciate you highlighting that.

If you ever need any tips or recommendations on maintenance, feel free to reach out. We truly appreciate your support and look forward to serving you again!

Best regards,
Fullshine Team

Rated 5 out of 5 stars

The quality of the hair

The quality of the hair. The helpful customer service, and quick delivery! The response from the director is always right on target. Will continue using as needed.

February 11, 2025
Unprompted review
Full Shine logo

Reply from Full Shine

Hi Paula,

We truly appreciate your kind words and your continued support! It’s wonderful to hear that you’re pleased with the quality of our hair, our customer service, and the quick delivery.

Your recognition means a lot to us, and we’re especially glad that our team and director have been able to assist you effectively. We look forward to serving you again whenever you need!

Best regards,
Fullshine Team

Advertisement
Rated 5 out of 5 stars

My experience with my new hair Company

This is my 3 th time I place an order with full Shine hair .
I’m very happy with the quality of the hair .the service provided by the staff is amazing .
Thank you and congrats on your terrific job

February 25, 2025
Unprompted review
Full Shine logo

Reply from Full Shine

Hi Betty,

Thank you so much for your continued support and for taking the time to share your experience! We’re thrilled to hear that you’re happy with the quality of our hair and the service provided by our team.

Your kind words mean a lot to us, and we truly appreciate your trust in Full Shine Hair. We look forward to serving you again in the future! 💖

Best regards,
Fullshine Team

Rated 3 out of 5 stars

Second review, expedited shipping is not true...

This is my second review I'm leaving for this company. I've ordered hair from Full Shine 4 or 5 times now, totaling over $2,600. The hair itself is great; however, BEWARE of false advertisement regarding expedited shipping, especially if you are in the US. Prior to the new tariff situation in the US, I received my hair late. Now, the deal with tariffs, it took 17 days to receive the hair even though they are still advertising 3-5 day expedited shipping. I would give this review 5 stars IF they accurately advertised shipping. If it's going to take 7-20 business days because you aren't able to ship with expedited shipping, STATE THAT ON THE WEBSITE. I did not find this out until I had waited DAYS for my package to even be shipped and I reached out to customer service on my own. Please update your site with accurate shipping information.

February 6, 2025
Unprompted review
Full Shine logo

Reply from Full Shine

Thank you for sharing your honest feedback. We truly appreciate your continued support and value you as a loyal customer. We're sincerely sorry for the frustration caused by the shipping delays and completely understand your concern.

We strive to provide accurate shipping information, and we regret that recent changes have affected the delivery time. We are actively working on updating our site to reflect the current shipping situation more clearly.

We’d love the opportunity to make things right. Please reach out to us directly at service@fullshine.net so we can assist you further and find a resolution that meets your expectations. Your satisfaction means everything to us, and we truly appreciate the chance to improve your experience.

Looking forward to hearing from you soon.

Best regards,
Fullshine Support Team

Rated 5 out of 5 stars

Just buy it! You won't be disappointed

I've bought A LOT of hair/extensions in my adult life but these tape in extensions take the cake. They don't shed. They hold a curl. I've washed them blow dried them wore them up in a bun on my lazy hair days and 3 weeks in they are still just as beautiful as day 1. I'll always order from full shine. Worth the money Everytime. Thanks for being so great!

January 2, 2025
Unprompted review
Full Shine logo

Reply from Full Shine

Hi Kenya,

Thank you so much for your kind words! We're thrilled to hear that you’re loving your Full Shine Tape-In Extensions. It’s amazing to know they’ve held up so well, and we truly appreciate your trust in our products.

Your feedback means the world to us, and we're so grateful for your continued support. We’re honored to be your go-to brand, and we’ll always strive to provide the best products and service.

Thank you again for taking the time to share your experience, and we can’t wait to serve you again soon! 💖

Best regards,
Fullshine Team

Rated 1 out of 5 stars

This company has a horrible time…

This company has a horrible time getting you your product in time. 3 times now I’ve expected my hair extensions one for a wedding and they didn’t arrive until days after. I paid for expedited shipping which is 25.00 and they gave me a 40.00 dollar credit. It was for a wedding I needed them. The hair quality is mediocre I wouldn’t order from this company again.

January 18, 2025
Unprompted review
Full Shine logo

Reply from Full Shine

Hi Tanya,

Thank you for sharing your feedback, and I truly apologize for the inconvenience and frustration caused by the delays in receiving your hair extensions, especially given the importance of your event. I completely understand how disappointing it must have been to not have the products on time, and we deeply regret that this affected your wedding plans.

We always aim to provide timely deliveries, and I’m sorry we didn’t meet that expectation for you. While we did issue a credit for the shipping, I understand that it didn’t make up for the missed timing, and for that, I am sincerely sorry.

Regarding the quality of the hair, I truly appreciate your honest feedback. We work hard to provide the best products, and I regret that we didn’t meet your expectations in this instance.

If you would like to discuss any further details or if there's anything more we can do to make this right, please don’t hesitate to reach out. We truly value your feedback and will continue to work on improving our services.

Thank you for your understanding.

Best regards,
Fullshine Team

Advertisement
Rated 5 out of 5 stars

I have purchased the hair topper and…

I have purchased the hair topper and extension more than twenty times over the past few years. The product is top notch, and I recommend anyone who wants to look and feel good about themselves with beautiful hair that looks so natural.

January 14, 2025
Unprompted review
Full Shine logo

Reply from Full Shine

Hi Gina,

Thank you so much for your wonderful feedback and for being such a loyal customer! We’re beyond thrilled to hear that you’ve been happy with our hair toppers and extensions over the years. It means a lot to us that you trust our products to help you look and feel your best.

Your recommendation truly warms our hearts, and we’re so grateful for your continued support. We’ll always be here to provide you with top-quality products that make you feel amazing.

Thank you again, and we look forward to serving you for many more years to come!

Best regards,
Fullshine Team

Rated 5 out of 5 stars

Full Shine has great products and great…

Full Shine has great products and great Service. All my purchases are if great quality.

January 15, 2025
Unprompted review
Full Shine logo

Reply from Full Shine

Hi there,

Thank you so much for your amazing feedback! We’re thrilled to hear that you’ve been happy with both our products and service. It’s our top priority to ensure you receive the best quality and experience, so your satisfaction means the world to us.

We truly appreciate your support and look forward to continuing to provide you with great products in the future.

Thank you again, and feel free to reach out if you ever need anything!

Best regards,
Fullshine Team

Rated 5 out of 5 stars

Definitely worth the money!

I've purchased the hand tied wefts several times and love them! My stylist, who has done extensions for years, could not believe the quality of the hair for this low of a price. She said the quality was comparable to extensions that retail for $500-$800!

January 15, 2025
Unprompted review
Full Shine logo

Reply from Full Shine

Hi Kellie,

Thank you so much for sharing your experience with us! We’re absolutely thrilled to hear that you love the hand-tied wefts and that your stylist was impressed with the quality. It’s amazing to know that our products are holding up to such high standards and providing great value.

Your feedback truly means a lot to us, and we’re grateful for your continued support. We’ll always strive to offer the best quality at great prices, and we’re so glad you’re enjoying your extensions!

Thank you again, and we look forward to serving you in the future!

Best regards,
Fullshine Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look