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Funeral Guide Reviews 

670
•
TrustScore 5 out of 5

4.8

Funeral Director
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Review summary

Created with AI, based on recent reviews

Looking at 622 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention how remarkably easy it is to navigate the digital platform to leave meaningful tributes, share sincere condolences, and make donations. People also deeply appreciate the thoughtful features, such as lighting virtual candles and reading comforting messages from family and friends. However, some people mentioned experiencing minor technical hiccups while trying to use the online platform. Reviewers noted occasional issues such as mobile loading difficulties, accidentally deleted messages during use, or privacy settings not working as expected. Despite these few technical challenges, consumers remain overwhelmingly satisfied with the overall support provided during difficult times.

What people talk about most

User experience

Users describe positive interactions with user experience, highlighting how easy and straightforward the... See more

Service

Clients share positive opinions on service, describing it as beautifully crafted and well-organized.... See more

Website

Reviewers mention positive feedback about the website, highlighting it as an excellent and very easy platform... See more

Staff

Consumers find staff to be exceptionally kind, respectful, and professional throughout difficult times.... See more

Product

Customers consistently note positive experiences with product, highlighting the easy-to-use digital funeral... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I used Funeral Guide recently via a Facebook link. I found the layout very straightforward, and a lovely way to leave tributes. You have the option of lighting a candle and posting photos in memory of... See more

Rated 5 out of 5 stars

It was easy to follow the link, telling the family that we will be attending the funeral and reception. We also found it useful that we could write something about us to let the family know, how we k... See more

Rated 5 out of 5 stars

Everyone we had involved in the funeral service yesterday was absolutely amazing. We felt calm & relaxed from the start of our Uncles last journey. A big thanku to George who was amazing with my d... See more

Rated 5 out of 5 stars

The website was very easy to use enabling me to leave a message, light a candle and make a donation all in one place. This is a lovely way to express condolences at a difficult time and for families... See more

Company details

  1. Funeral Director
  2. Funeral Home
  3. Review Site

Written by the company

Funeral Directors Comparison & Review Site

Contact info

4.8

Excellent

TrustScore 5 out of 5

670 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.8

All reviews

(670)

603 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Easy to navigate and various options to…

Easy to navigate and various options to leave a message, light a candle and/or donate to charity. Nice to be able to see messages left by other users. Easy to complete the donation process and gift aid if applicable.

September 3, 2026
Unprompted review
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Rated 5 out of 5 stars

Thank you so much to Parry’s and family…

Thank you so much to Parry’s and family funeral company. The service my dear friend had was 5 star. She was treated and cared for like a Queen. I have already told my family that this is the company that I want when it’s my turn to go. An amazing team and thank you for everything you did for her. Certainly first class service.

September 3, 2026
Unprompted review
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Rated 5 out of 5 stars

Sadly this is the second time I’ve has…

Sadly this is the second time I’ve has to use this website recently but l have to say it is a really good way to keep friends and family of those that have passed away informed. It is a very straightforward website to use and all in all a positive and useful tool.

August 28, 2026
Unprompted review
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Rated 4 out of 5 stars

Trevor Veck's send off

Clear video although it could do another microphone on somewhere wend you walk away from the only source, if possible a camera on the pedestal with split screen as everyone seem far away, lovely service though and knew Pink Floyd would be played but didn't know which track

August 27, 2026
Unprompted review
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