Funeral Guide Reviews 

630
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 604 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention how remarkably easy it is to navigate the platform to leave thoughtful messages, light virtual candles, and arrange memorial tributes for loved ones. Consumers also praise the deeply compassionate, respectful, and professional attitude of the staff throughout difficult moments. However, some people mentioned occasional technical glitches or difficulties when trying to use the online platform. Reviewers occasionally noted minor issues with specific features, such as links not working properly or pages resetting unexpectedly. A few users also experienced minor challenges regarding automatic display settings or adjusting donation amounts.

What people talk about most

User experience

Reviewers highlight positive aspects of user experience, frequently noting that the website is... See more

Service

People report positive experiences with service, highlighting kind, respectful, and professional assistance... See more

Website

Users describe positive interactions with website, highlighting its fantastic features and ease of... See more

Staff

Customers had positive experiences with staff, highlighting their kind, respectful, and professional approach... See more

Product

Reviewers mention positive feedback about product, noting that the digital funeral guide works perfectly and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I used Funeral Guide recently via a Facebook link. I found the layout very straightforward, and a lovely way to leave tributes. You have the option of lighting a candle and posting photos in memory of... See more

Rated 5 out of 5 stars

The website was very easy to use enabling me to leave a message, light a candle and make a donation all in one place. This is a lovely way to express condolences at a difficult time and for families... See more

Rated 5 out of 5 stars

A quick easy method to respond to the funeral arrangements without intruding on the immediate family during a very sad and difficult time . The digital funeral guide worked perfectly. It was good for... See more

Rated 5 out of 5 stars

It was easy to follow the link, telling the family that we will be attending the funeral and reception. We also found it useful that we could write something about us to let the family know, how we k... See more


Company details

  1. Funeral Director
  2. Funeral Home
  3. Review Site

Written by the company

Funeral Directors Comparison & Review Site


Contact info

4.8

Excellent

TrustScore 5 out of 5

630 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.8

All reviews

(630)

590 reviews in the last 12 months

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Rated 5 out of 5 stars

HELPFUL SERVICE

I am grateful for this service which enables one to leave a tribute or share a memory. The only hick up I found was that, having written my message I tried to click light a candle and this seemed to delete my message so I had to start again.

July 4, 2026
Unprompted review
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Rated 5 out of 5 stars

Easy system

Easy enough to do as opposed to trying to filling in an envelope whilst at the funeral for gift aid.

June 30, 2026
Unprompted review
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Rated 5 out of 5 stars

Lovely and caring service

For close family members who are caught up in the high emotion of the day, being able to watch this service online after the day itself can be comforting. I found comfort in being able to see just how many attendees there were and also view again the photo tribute which was well presented.

June 30, 2026
Unprompted review

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