Funeral Guide Reviews

632

•

4.8

Funeral Director

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Review summary

Created with AI, based on recent reviews

Looking at 604 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention how remarkably easy it is to navigate the platform to leave thoughtful messages, light virtual candles, and arrange memorial tributes for loved ones. Consumers also praise the deeply compassionate, respectful, and professional attitude of the staff throughout difficult moments. However, some people mentioned occasional technical glitches or difficulties when trying to use the online platform. Reviewers occasionally noted minor issues with specific features, such as links not working properly or pages resetting unexpectedly. A few users also experienced minor challenges regarding automatic display settings or adjusting donation amounts.

What people talk about most

User experience

Reviewers highlight positive aspects of user experience, frequently noting that the website is... See more

Service

People report positive experiences with service, highlighting kind, respectful, and professional assistance... See more

Website

Users describe positive interactions with website, highlighting its fantastic features and ease of... See more

Staff

Customers had positive experiences with staff, highlighting their kind, respectful, and professional approach... See more

Product

Reviewers mention positive feedback about product, noting that the digital funeral guide works perfectly and... See more

Reviews shaping this summary

I used Funeral Guide recently via a Facebook link. I found the layout very straightforward, and a lovely way to leave tributes. You have the option of lighting a candle and posting photos in memory of... See more

The website was very easy to use enabling me to leave a message, light a candle and make a donation all in one place. This is a lovely way to express condolences at a difficult time and for families... See more

A quick easy method to respond to the funeral arrangements without intruding on the immediate family during a very sad and difficult time . The digital funeral guide worked perfectly. It was good for... See more

It was easy to follow the link, telling the family that we will be attending the funeral and reception. We also found it useful that we could write something about us to let the family know, how we k... See more

Company details

Written by the company

Funeral Directors Comparison & Review Site

Contact info

The Mount, 72 Paris Street, EX1 2JY, Exeter, United Kingdom
support@funeralguide.co.uk
www.funeralguide.co.uk

4.8

Excellent

632 reviews

5-star

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3-star

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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592 reviews in the last 12 months

Was a very good friend of mine

July 17, 2026

Unprompted review

Jul 17, 2026

Its difficult to know what to say to…

Its difficult to know what to say to loved ones after a bereavement this service allows you the time and space to really think about what you want to say and get your thoughts heard without feeling awkward and intruding on a very difficult time in friends and families life . Thankyou

July 16, 2026

Unprompted review

Jul 16, 2026

I thought it a lovely idea

I thought it a lovely idea. Especially those of us who live away.

July 16, 2026

Unprompted review

Jul 16, 2026

It was just so nice to light a candle…

It was just so nice to light a candle for someone who we new and will be missed

July 16, 2026

Unprompted review

Jul 16, 2026

Really informative and helpful

July 16, 2026

Unprompted review

Jul 16, 2026

So easy to use

July 16, 2026

Unprompted review

Jul 16, 2026

I thought it was an excellent way of recording attendance at the funeral and wake, and to upload pictures. However uploading more than one picture seemed impossible and for some reason didn't let me upload one of my pictures

July 13, 2026

Unprompted review

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