Armstrongs Independent Funeral Service Reviews 

129
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 31 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention how kind, thoughtful, and professional the team is throughout the entire process of arranging a funeral. People appreciate the genuine compassion and care shown by every single staff member during such painful moments. Individuals note that the staff guides families with patience, ensuring that all personal requests and arrangements are fully accommodated. Consumers are especially grateful for the reassuring communication, noting that everything is handled smoothly and without any pressure. Reviewers emphasize that the entire service feels personal and well-coordinated, taking a massive amount of strain off grieving families.

What people talk about most

Service

Users describe positive interactions with service, highlighting exceptional care, professionalism, and... See more

Staff

Reviewers highlight positive aspects of staff, describing them as consistently kind, compassionate, and... See more

Customer service

People report deep appreciation and satisfaction with customer service during difficult times. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Armstrongs were amazing from start to finish. Louise was with us from collecting my Dad from his home, to arranging collection of his ashes. Always with a big hug and such genuine compassion and car... See more

Rated 5 out of 5 stars

When dad passed away in the hospice, we had no idea what to do. I called Armstrong Funeral Directors as they were just down the road and had arranged my aunts funeral last year. I was not disappoint... See more

Company replied

Rated 5 out of 5 stars

When we were at our lowest, the team at Armstrongs gently guided us through what needed to be done. They were polite and considerate and fielded all questions with patience. On the day of my mother's... See more

Company replied

Rated 5 out of 5 stars

Armstrongs were so kind and thoughtful when I arranged my Sister’s funeral with them.They talked me through every stage very patiently and helped me make my decisions. Their Celebrant was lovely... See more

Company replied


Company details

  1. Funeral Director
  2. Funeral Home
  3. Funeral Insurance Company

Written by the company

Providing a truly caring and personal service 24 hours a day, everyday An independent family funeral director in Bury St Edmunds Suffolk, we have learned that taking the time to listen is important. We offer an extremely personal service with care, compassion, choice and attention to detail at every step. Because we are an independent company, we don’t have quotas to fill or targets to meet. Nothing is more important than giving you good, honest advice and all the time you need to make decisions about the funeral service you would like.


Contact info

4.9

Excellent

TrustScore 5 out of 5

129 reviews

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4.9

All reviews

(129)

29 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Nick and the team were helpful

Nick and the team were helpful, courteous and respectful and provided an excellent service. Armstrongs arranged both my parents funerals and I couldn't have asked for more. It was a lovely service and a fitting tribute to my mum and Dad.

July 14, 2021
Unprompted review
Armstrongs Independent Funeral Service logo

Reply from Armstrongs Independent Funeral Service

Thank you Melanie, really means a lot to everyone here. I'll pass on your lovely comments. Take care, Nick

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Rated 5 out of 5 stars

Striking the right balance

We have used Armstrongs before so knew what to expect for 92-year-old mum's cremation. They are hugely professional and thoughtful without being cloying. They are not afraid to lighten the atmosphere with some gentle humour and were very supportive of mum's grandson who volunteered to be a pall bearer and to give two readings.

June 11, 2021
Unprompted review
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Reply from Armstrongs Independent Funeral Service

Thank you Jane for your kind words. Means a lot to everyone here. It’s a privilege to help a little and I’m glad all went well. Take care, Nick Armstrong

Rated 5 out of 5 stars

Professional and supportive

Very satisfied with the care and communication from Nick and colleagues. All options clearly set out with no hard sell. The celebrant provided by Armstrong's was excellent in leading a dignified and reflective service. I would not hesitate in recommending Armstrong's to anyone in West Suffolk.

June 3, 2021
Unprompted review
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Reply from Armstrongs Independent Funeral Service

Dear Barney Thank you for your kind words and taking the time to leave us a review. It is much appreciated by all of the team. Thank you, Nick

Rated 5 out of 5 stars

Thank you Nick , John and your Team

I would just like to extend my thanks and gratitude to you and your staff at Armstrong’s for making Dads funeral so special.
Everyone on the day made everything run like clockwork which took a lot of stress away from our family and allowed us to concentrate on mourning Dad.

Yourself and John made what is the most traumatic event to happen in our lives into something that we will remember with warmth and love and not just sadness.

Thank you again for everything that you did for us as a family we are truly grateful.

From All Terry’s family , Jean , Angie, Keith, Claire and the Grandchildren

May 15, 2021
Unprompted review
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Reply from Armstrongs Independent Funeral Service

Thank you. t is an honour to receive such kind words and that you were happy with the service we provided for you and your family. You all did Terry proud and gave him a lovely send off. Your recommendation is grately appreciated and we will make sure your thanks are passed onto the whole team

Rated 5 out of 5 stars

Absolutely brilliant!

I would like to say a massive thank you for your services over the last month. You have all been brilliant!

You catered to our every wish, nothing was too much to ask for and for that we are so grateful.

Sarah's funeral today was perfect! Your whole team were fantastic and made the day so much more bearable.

I would like to say a special thank you for two of your team that Charlotte and I found outstanding. Lewis and Jan. They both were so kind, empathetic and so willing to go the extra mile for us. Charlotte and I will never forget their kindness.

Thank you, thank you, thank you!

Richard

May 14, 2021
Unprompted review
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Reply from Armstrongs Independent Funeral Service

Dear Richard, it was a privilege to have been able to help care for Sarah. Both you and Charlotte gave her a wonderfully personal send-off and you should be very proud. We are here for you both for any support you need, please contact us anytime. Davina x

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Rated 5 out of 5 stars

Top marks for Armstrong's Funeral Services

I had a very pleasant experience of using Armstrong's Funeral Services. They were very supportive and helpful particularly on the day of the cremation of my mother. I used their services a couple of years back for the cremation of my father and had no hesitation in using them again. They took all the stress out of a very difficult time.

May 13, 2021
Unprompted review
Armstrongs Independent Funeral Service logo

Reply from Armstrongs Independent Funeral Service

Thank you Jerry for putting your trust in us again. I’m glad you were happy. I’ll pass your comments on to all the team. Take care. Nick

Rated 5 out of 5 stars

Caring and Professional

Armstrongs really made this whole process much easier with their caring and professional attitude - everything was attended to. We can't thank them enough!

May 12, 2021
Unprompted review
Armstrongs Independent Funeral Service logo

Reply from Armstrongs Independent Funeral Service

Thank you Stewart, we were honoured to help. I’ll pass on your comments to all the team. Take care, Nick

Rated 5 out of 5 stars

Excellent service from the Armstrong’s team

Oliver and the whole team at Armstrongs have been fantastic, providing excellent service and support during a very difficult time. Always available when needed and nothing was ever too much trouble. Very personal, respectful and empathetic in all dealings. Would absolutely recommend Armstrongs. Paul Deeming

May 10, 2021
Unprompted review
Armstrongs Independent Funeral Service logo

Reply from Armstrongs Independent Funeral Service

Thank you so much Paul. It’s really appreciated by everyone at Armstrong’s. I’ll pass on your lovely comments to the team. Take care. Nick Armstrong

Rated 5 out of 5 stars

Highly recommended

I would just like to say that everybody at Armstrongs made a difficult day so much easier, in particular John and Lewis who were instrumental in every aspect of the funeral were amazing, you can trust them with all the planning and setting up, The perfect send off!!
Thank you

May 4, 2021
Unprompted review
Armstrongs Independent Funeral Service logo

Reply from Armstrongs Independent Funeral Service

Thank you so much Tony, means a lot to all the team here. Ill pass on your comments to Lewis and John. Take care,

Regards,

Nick Armstrong

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