FunTech Ltd (Only in Republic of Ireland) - ASHLEAF Reviews 13

Absolutely disgraceful service. My friend paid to have her phone screen replaced and within days it was clearly a cheap, low-quality screen. When she returned, the shopkeeper refused to take responsibility and demanded full payment again to fix his own faulty work. To make it worse, he laughed at her and spoke to her in a rude and disrespectful manner. This is unacceptable and highly concerning behaviour. Customers should be very careful, as this place appears more interested in taking money than providing honest service. Avoid.

brought my iPhone 16 Pro Max here to have the screen replaced. The repair was done on January 16th, but by January 18th the screen had completely frozen — I couldn’t swipe up or press anything.
I returned with the phone and all that was done was a reset. I was handed the phone back and told nothing was wrong. From that point on, I had to reset the phone daily at home just to get it working.
Soon after, the screen began to darken in the top corner. There was a permanent shadow of the date burned into the background, along with visible marks under the screen.
When I brought it back again, the staff member laughed in my face and claimed I had cracked the screen myself. I was told I’d need to pay another €220 to fix it. No attempt was made to properly inspect the phone or take responsibility, even though the device had problems from the moment the screen was replaced.
This clearly points to faulty or low-quality parts, especially considering the price charged. I would strongly advise against trusting this business. I’ll be sharing my experience and warning others not to go here.

All I wanted was my phone to be fixed

Terrible experience.
I left my phone in to have the screen repaired and paid a €25 deposit, which was fine. When I collected it, the screen was fixed but not properly — it constantly glitches, turns off, and presses random keys, which causes my device to time out.

The bigger issue is the battery. Since buying my phone brand new from Apple, I’ve only ever used genuine iPhone chargers to protect the battery. Before the repair, my battery easily lasted a full day. Since getting it back, it dies within 3–4 hours, shuts off at 10% instead of running down to 1%, and the phone overheats.

When I checked my settings, I could clearly see that the battery had been replaced. It’s obvious my genuine Apple battery was taken out and swapped for a cheaper one. I went back to explain this and even showed proof, but the response I got was defensive and rude. I was told “batteries deteriorate over time” and that it’s just because my phone is old (it’s an iPhone 12 Pro Max). That excuse doesn’t hold up — I never had a single battery issue before this repair.

Now, my phone barely lasts a few hours at work and constantly needs charging. I’m extremely upset because I’ll likely have to buy a new phone because of this.

Avoid this place - do not go here.

Absolutely horrendous customer service..do yourself a favour and avoid at all costs.bought a cheap phone for lady in hospital which on return home found the charger was faulty..returned following day with receipt just for replacement to be told we broke it ourselves by forcing it.so good luck and goodbye..dreadful in this day and age. Shame on them

STAY CLEAR. While there is terrible customer service here, it isn’t the worst issue in this company, This group of scammers will try rob you. While repairing phones etc. they take out genuine parts and put in fake Chinese ones instead which lead to more problems down the line. BETTER SERVICE FROM PHONE REPAIR SHOP ACROSS FROM ASHLEAF INSTEAD! Stay well away from this funtech

One star at a push. Rude. Zero respect for customers and hasn’t got a clue. Just ready to rob your money. Stay away seriously

Very poor customer service to start with. My Phone had an issue with the charger port as the chargers weren’t clicking in right. He tried to tell me I need a whole new port on my phone I only got very recently. I brought it to the phone shop across from the ashleaf they took it for 5 minutes and said the port only needed to be cleaned out and fixed the problem. Highly recommend staying away from this company as they try to get the most money out of you.

After waiting 4 days for part to arrive. They told me they still hadn't got it. They give you a card with their number but refuse to answer phone. No customer service whatsoever. Stay clear.

My item didn't arrive (lost by the courier), but when I contacted FunTech they sent out a second item immediately, which I received within 2 days. The customer service is excellent and I also love the item I purchased. I would buy from FunTech again.

Customer service is non- existent, despite emails being sent.

Absolutely terrible service. Firstly you cannot get through to them on the phones and in relation to the repair, I was robbed of €80 for what they say was motherboard repair on my iPhone X claiming that was the reason the touchscreen didn’t work. Touch screen still doesn’t work and I’m down €80.
Will be going back for a refund asap.
Also tried to scam me for a screen repair by replacing with a terrible Chinese knock off, I got them to put original back on. All around awful.

It was exactly what I was looking for. Working in perfect order.