Not 1 star it's a BIG FAT ZERO STAR. I Ordered a lamp about a year ago for £120 and still not received anything not even an email to apologise. If they had anything about them they would contact me an... See more
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Another warning. Ordered in July, instigating return on (delayed) delivery. Took ages for them to send paperwork to return the items. All incorrect but they said do it any way. Parcelforce now showin... See more
Purchased a lamp a few months ago and we were delighted by the speed of delivery including sound packaging. The lamp looks fantastic and great quality. Since then we have bought a further two indust... See more
Company replied
Same experience as everyone else: ordered end of November, never received the order. I chased, got 2 replies saying they handed over to the courier and "seemed like they lost it". Seeing all other ex... See more
Company details
Information provided by various external sources
Furnwise is based in the UK and The Netherlands we have warehouses in more European countries and we have our webshops live and running in the UK and France. As we are building we will become the next big European brand in Furniture. We try to deliver our entire assortment from stock. With own employees in China we can control the quality so we control the entire furniture process from the ''source'' to you as consumer! We can ship throughout Europe without problems and ensure fast delivery! Feel free to contact us if you have any questions. All our products are made with an eco/environmental friendly approach, we try to deliver all products from stock to ensure speedy delivery and maintaining quality and prices at high standards. Our goal is to supply furniture for affordable prices. We ensure you that our customer service department will do all to satisfy your answers and solve your complaints. Via email and chat we will do our best to make you happy!
Contact info
Netherlands
- info@furnwise.co.uk
- furnwise.co.uk
2.3
Poor
2K reviews
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Lovely comfy & sturdy dining chairs
Lovely comfy & sturdy dining chairs. Arrived quickly. A small issue with one chair was quickly sorted & a replacement chair sent as a result.
Very happy with company & chairs & would thoroughly recommend
November 27, 2023
Unprompted review
Reply from Furnwise
Thank you for your positive feedback, Aileen! We're pleased to know that we were able to swiftly address the small issue you encountered with one of the chairs. Customer satisfaction is our top priority, and it's great to hear that our team could resolve the matter promptly and send a replacement chair to ensure your complete satisfaction.
Your recommendation means a lot to us, and we're grateful for your trust in our products and services.
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Great modern lights.
We have already bought 2 sets of light from here for our lounge, so when we were looking for another table lamp we went straight to this site. The lamp we bought is lovely, very modern and fits in well with the other lights. Great quality.
November 3, 2023
Unprompted review
Reply from Furnwise
Thank you for taking the time to share your experience with us, Anne! It's always fantastic to know that our customers appreciate the modern aesthetic and quality of our lamps. We strive to offer a diverse range of stylish and well-crafted lighting solutions, and we're delighted that you found the perfect table lamp to complement your existing collection.
If you ever have more feedback or suggestions, please don't hesitate to reach out. We value your opinion and are committed to maintaining the high standards that have earned your trust.
Thank you again for choosing us, and we hope your well-lit lounge continues to bring you joy and comfort.
Dramatic lighting
Fantastic product, very much a statement piece .... would highly recommend.
Didn't have to wait too long for delivery either. Easy to put together. LOVE
November 4, 2023
Unprompted review
Reply from Furnwise
Thank you so much for taking the time to share your experience with our product, Kim! We're thrilled to hear that you find it to be a fantastic statement piece. Your recommendation is truly appreciated. Thank you for choosing our product!
First class service
First class service. Keep you informed in the process of your order and very prompt delivery taking into consideration that it came from the Netherlands to Northern Ireland.
October 27, 2023
Unprompted review
Reply from Furnwise
Thank you so much for taking the time to share your experience with us, Beverley! We understand the importance of keeping our customers informed, and we're delighted that our efforts contributed to a smooth and satisfactory experience for you.
Our team works hard to ensure prompt delivery, and we're especially pleased to know that the distance did not hinder the efficiency of our service.
Your satisfaction is our priority, and it's great to see that reflected in your feedback. :)
Chair and Pouffe Purchase
We bought a vintage looking chair and pouffe on a Friday and it arrived six days later on the Thursday. They arrived separately at different times of the day but nevertheless came the same day. Excellent customer service from Evgenia and easy tracking. As an older customer I would have preferred to talk to someone rather than email. Also the box with the chair in it was badly damaged so maybe stronger packaging. All in all excellent!!
November 9, 2023
Unprompted review
Reply from Furnwise
Thank you for taking the time to share your experience with us, Katie!
Your feedback about the packaging is valuable, and we will certainly review and improve our packaging process to ensure a safer transit for our products.
We understand your preference for direct communication, and we appreciate your suggestion. We're always looking for ways to enhance our customer experience, and your input will be considered in our ongoing efforts to improve.
Thank you once again for choosing us!
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Antracite Barron Stools
I ordered one of their Antracite Barron leather stools a couple of months ago. It arrived about 3wks after the order. I really liked it and i ordered 5 more. They appearee tobe out of stock and told me it would be end of december before i git this order. Obviously it being xmas and my new kitchen i needed these stools. So i cancelled. Evgenia got straight on the case and sourced my 5 stools, and they arrived within 2 wks. They are gorgeous. And thanks to Evgenia being on the ball, im a happy customer.
November 6, 2023
Unprompted review
Reply from Furnwise
Thank you for your time and kind words, Paula! We understand the importance of having your order on time, especially during the holiday season, and we're glad we could meet your expectations.
We hope you continue to enjoy your stools, and we appreciate your support. If you ever need anything in the future or have further feedback to share, please don't hesitate to reach out to us.
Excellent company to deal with
Excellent company to deal with, very responsive to e mails. This company sells higher end quality products at reasonable prices.
November 5, 2023
Unprompted review
Reply from Furnwise
Thank you so much for your kind words! We greatly appreciate your feedback and are thrilled to hear that you had an excellent experience dealing with our company.
At Furnwise, we take pride in offering high-quality products at reasonable prices and ensuring that our customers receive exceptional service. Your satisfaction is our top priority, and we're pleased to hear that you found our team to be responsive and helpful in your communication with us. :)
Fantastic Industrial style lamps
Purchased a lamp a few months ago and we were delighted by the speed of delivery including sound packaging. The lamp looks fantastic and great quality. Since then we have bought a further two industrial style lamps. Everyone who comes into our house comments on how lovely they are and also how unusual.
October 26, 2023
Unprompted review
Reply from Furnwise
Thank you for taking the time to leave such a wonderful review of your experience with us! We're thrilled to hear that you've had a fantastic experience with our industrial-style lamps.
It's always our priority to ensure that our customers receive their orders promptly and in perfect condition, and we're delighted that you appreciated the speed of delivery and the secure packaging. We take great care in ensuring that your products arrive in pristine condition. Your repeat purchases of two more industrial-style lamps are a testament to your satisfaction, and we couldn't be happier to have earned your continued trust.
The fact that your guests have been complimenting the lamps and finding them unusual only adds to our delight. We aim to provide unique and distinctive designs that stand out and bring character to your home.
Order Never Received.
Ordered 2 weeks ago with a 24 hour despatch items. There has been no correspondence or items received. You cant even speak to anyone! My first and last time shopping with this company.
Update: I see they never responded about not sending goods paid for as advertised on their website!
November 2, 2023
Unprompted review
Reply from Furnwise
Our sincerest apologies for any inconvenience you may have experienced. Your satisfaction is of utmost importance to us, and we are dedicated to providing the highest level of support to all our valued customers.
First and foremost, please accept our apologies for any difficulties you may have encountered while attempting to reach us outside of our regular working hours. We understand that your time is valuable, and we deeply regret any inconvenience this may have caused.
At Furnwise, our official working hours are from 7:30 AM to 4:00 PM, Monday through Friday. However, we recognize that issues may arise at any time, and we want to assure you that we are committed to addressing them promptly.
While we aim to provide immediate assistance during our working hours, we understand that certain circumstances may require attention outside of this timeframe. Rest assured that we are doing our best to contact you within 24 hours.
Once again, we sincerely apologize for any inconvenience you may have experienced. If you have any further concerns or need immediate assistance, please do not hesitate to contact us during our regular working hours.
Thank you for choosing us, and we look forward to serving you with the highest level of support in the future.
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Useless level of service
Useless! Ordered a coffee table (£180) on 1st september. Almost 2 months later and exactly 14 emails later, still no product. After email 10 I asked for a full refund and to cancel the product. Radio silence. Absolutely useless company who have no clue about customer service. Have since had to escalate the matter further to obtain full refund
September 1, 2023
Unprompted review
Reply from Furnwise
I'm sorry to hear about your frustrating experience with our service, and I understand your disappointment. We sincerely apologize for the inconvenience you've faced in this matter.
It's important to note that we did receive your initial email requesting a cancellation, and our colleague responded promptly. However, we did not receive any confirmation or further communication from your side to proceed, which led to a temporary hold on the case.
We value your feedback and have taken this matter seriously. Today, we have reached out to you with several options to rectify the situation and resolve the issue to your satisfaction. We aim to provide excellent customer service and will do our best to make this right for you.
We appreciate your patience and understanding, and we are committed to ensuring that this issue is resolved to your complete satisfaction. Thank you for bringing this to our attention, and we look forward to resolving this matter promptly.
*UPDATE*
Dear George,
We have tried to email you multiple times now, without any response from you side unfortunately. We really would like to help you and resolve the matter, but we need some contact with you. Can you please respond to our messages? Thanks in advance and hope to hear from you soon.
Absolutely love my new light
Absolutely love my new light, great value for money and outstanding customer service.
I had a problem which was resolved immediately.
Highly recommended!!
October 27, 2023
Unprompted review
Reply from Furnwise
We're pleased to hear that you had a positive experience with our customer service team. Resolving any issues promptly is a top priority for us, and it's fantastic to know that we were able to assist you in a timely manner.
Wishing you many bright moments with your new light!
chair
item was slightly damaged on the arm and customer services sorted this out very effectively and timely
excellent service and the item looks amazing in our conservatory and compliments our velvet sofas
fab item and great quality
would shop with furnwise again and recommend them highly
September 27, 2023
Unprompted review
Reply from Furnwise
Thank you for taking the time to share your experience with Furnwise. We appreciate your feedback, and we're thrilled to hear that you are enjoying your new chair in your conservatory!
We apologize for the slight damage to the arm of your chair, but we are delighted to learn that our customer service team was able to address this issue efficiently and promptly. At Furnwise, we take great pride in providing top-notch service, and we're pleased to know that our team could resolve the matter to your satisfaction.
It's fantastic to hear that the chair complements your velvet sofas and looks amazing in your conservatory. We strive to offer high-quality products that not only enhance your space but also provide comfort and style.
Thank you for your kind words and for expressing your willingness to shop with us again. We are truly honored by your recommendation, and we look forward to serving you in the future. If you ever have any more feedback or need assistance with anything else, please don't hesitate to reach out.
Warm regards,
The Furnwise Team
poor quality and customer service
I bought 3 kitchen stools (over £400) which looked beautiful but all broke in exactly the same place in less than a year. Initially I was offered 5% to place against another order, then 7.5%, then 35% but finally after many emails ( as there is no phone number to call), I agreed to accept 40% to get them repaired. This was not ideal but I was so fed up arguing about it. They have broken again but I have learnt my lesson buying from the internet! Steer clear is my advice.
September 18, 2023
Unprompted review
Reply from Furnwise
We appreciate your feedback and are sorry to hear about the issues you've encountered with your kitchen stools. We understand your frustration, and we'd like to address your concerns.
Firstly, we apologize for any inconvenience caused by the quality of the stools. We take the quality of our products seriously, and we regret that these items did not meet your expectations.
Regarding the customer service experience, we acknowledge that communication via email can sometimes be less than ideal, especially when dealing with complex issues like this. We are continuously working to improve our customer service processes and communication channels.
We also appreciate your understanding in accepting a 40% discount to get the stools repaired. While we understand this may not have been the ideal resolution for you, it was made as an exception considering that the products were out of warranty. We strive to find solutions that are fair and reasonable for our customers.
We regret that you have had a negative experience with us, and we will take your feedback into account as we work to improve our products and services. We hope that, in the future, we may have the opportunity to provide you with a more positive experience. Thank you for sharing your feedback, as it helps us to continually improve.
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Very pleased with my bar stools from Furnwise…
Very pleased with my bar stools from Furnwise, the quality is great and the service exceptional 😀. They look so nice in my kitchen and really add to the look I wanted!
October 9, 2023
Unprompted review
Reply from Furnwise
Thank you so much for taking the time to share your positive experience with Furnwise! We're delighted to hear that you are very pleased with your bar stools and that they have met your expectations in terms of quality and aesthetics.
At Furnwise, we always strive to provide exceptional service to our customers, and it's rewarding to know that we were able to do so in your case. Your satisfaction is our top priority, and we're thrilled to have played a part in enhancing the look of your kitchen.
If you ever have any more furniture needs or if there's anything else we can assist you with in the future, please don't hesitate to reach out. We look forward to serving you again, and we hope your bar stools continue to bring joy to your kitchen!
Although I didn’t receive my order and…
Although I didn’t receive my order and was returned twice to this company through no fault of their own. The customer service has been fantastic. Very quick responses and have been refunded quickly
October 9, 2023
Unprompted review
Reply from Furnwise
Thank you for taking the time to share your experience, and we're truly sorry to hear about the issues you faced with your order. We understand how frustrating it can be to encounter delivery problems, but we're delighted to hear that our customer service team was able to provide you with excellent support throughout the process.
At Furnwise, we strive to ensure that our customers have a positive and hassle-free shopping experience. We appreciate your understanding of the circumstances beyond our control and are pleased that we could promptly assist you and issue a refund.
If you decide to give us another opportunity in the future, we will do our utmost to ensure a smoother shopping experience. Thank you for your patience and for choosing Furnwise. We look forward to serving you better in the future.
Brilliant Barrel Bar Stools
Brilliant Barrel Bar Stools
After some hesitation I bought 3 Barrel Bar Stools in olive green. I’m so glad I did. Initially I was concerned about relying on pictures and using a company I knew nothing about. But your descriptions and photos, plus your clear advice on measuring etc convinced me to have faith and go for them. They are a perfect match in the kitchen and so comfortable. I’m no spring chicken and thought I may have trouble getting on and off as I’m used to traditional height chairs. I needn’t have worried. The design of the seat with its curves makes it simple. They are stylish, sturdy and exactly what I was looking for. The cat loves them, too. They were delivered in days, perfectly packaged and easy to assemble.
I have no hesitation in recommending your company and its customer service. Jan G
September 16, 2023
Unprompted review
Reply from Furnwise
Thank you so much for your fantastic review, Jan! We're delighted to hear that you took the plunge and purchased our Barrel Bar Stools in olive green, and even more thrilled to know that you're thrilled with your decision.
We understand that making online furniture purchases can be a bit nerve-wracking, and we're so glad our product descriptions, photos, and measurement guidelines gave you the confidence to go ahead. It's wonderful to hear that the stools have seamlessly integrated into your kitchen and that they're not just stylish but also comfortable.
We appreciate your kind words about our product design, which has clearly made getting on and off the stools a breeze for you. It's great to know that your cat is also a fan – our stools are clearly a hit with the whole family!
Swift delivery, secure packaging, and easy assembly are all part of our commitment to excellent customer service, so we're pleased that your experience in those areas met your expectations.
Thank you for your enthusiastic recommendation, Jan! We're here to assist you anytime you need anything else, and we hope you continue to enjoy your Barrel Bar Stools for years to come. Cheers to stylish and comfortable seating in your kitchen!
Recent issue
After having a recent issue. Furnwise customer service team dealt with explementary care and attention, ending with a good result.
Would have no hesitation in recommending this company.
September 26, 2023
Unprompted review
Reply from Furnwise
We're delighted to hear about your positive experience with Furnwise's customer service team. It's heartwarming to know that they handled your recent issue with care and attention, ultimately resulting in a positive outcome. Thank you for taking the time to share your feedback and for considering us for recommendations. We greatly appreciate your support!
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Great quality chair and stool
Great quality chair and stool. Company kept me posted all the way with delivery times ect.
September 16, 2023
Unprompted review
Reply from Furnwise
Thank you for sharing your positive experience with us! We're delighted to hear that you're enjoying your chair and stool and that you appreciated our communication regarding delivery. If you ever need further assistance or have any questions, feel free to reach out. We're here to help!
Great experience
Great selection of unique lighting, prompt delivery and really responsive to queries. Thank you
September 2, 2023
Unprompted review
Reply from Furnwise
Thank you so much for taking the time to leave us such a positive review! We're thrilled to hear that you had a great experience with our selection of unique lighting. Our team takes pride in offering a wide variety of lighting options to meet our customers' needs.
We're also delighted to hear that our delivery was prompt and that our customer service team was responsive to your queries. Providing excellent customer service is one of our top priorities, and your feedback reaffirms our commitment to that goal.
If you ever have more questions or need further assistance in the future, please don't hesitate to reach out. We're here to help! Thanks again for choosing us, and we look forward to serving you again in the future.
Lighting
Love the lighting bought 2ceiling lights and matching table lamp delivered quickly well packed and good communication HAPPY DAYS
August 1, 2023
Unprompted review
Reply from Furnwise
Thank you so much for taking the time to share your wonderful feedback with us regarding your experience with Team Furnwise!
We are thrilled to hear that you love the lighting you purchased, including the two ceiling lights and matching table lamp. At Furnwise, we take pride in providing high-quality products and a seamless shopping experience for our customers, and your review reaffirms our commitment to delivering excellence.
We're delighted that your order was delivered quickly and in great condition, thanks to our careful packaging, and that you found our communication satisfactory. Your satisfaction is our top priority, and Team Furnwise is here to make your home brighter and more beautiful.
If you ever need anything else or have more design projects in mind, please don't hesitate to reach out. We're here to help you create the perfect ambiance for your space.
Once again, thank you for choosing Furnwise. Your happiness truly makes our days brighter!
Kind regards,
Team Furnwise
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