Not 1 star it's a BIG FAT ZERO STAR. I Ordered a lamp about a year ago for £120 and still not received anything not even an email to apologise. If they had anything about them they would contact me an... See more
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Another warning. Ordered in July, instigating return on (delayed) delivery. Took ages for them to send paperwork to return the items. All incorrect but they said do it any way. Parcelforce now showin... See more
Purchased a lamp a few months ago and we were delighted by the speed of delivery including sound packaging. The lamp looks fantastic and great quality. Since then we have bought a further two indust... See more
Company replied
Same experience as everyone else: ordered end of November, never received the order. I chased, got 2 replies saying they handed over to the courier and "seemed like they lost it". Seeing all other ex... See more
Company details
Information provided by various external sources
Furnwise is based in the UK and The Netherlands we have warehouses in more European countries and we have our webshops live and running in the UK and France. As we are building we will become the next big European brand in Furniture. We try to deliver our entire assortment from stock. With own employees in China we can control the quality so we control the entire furniture process from the ''source'' to you as consumer! We can ship throughout Europe without problems and ensure fast delivery! Feel free to contact us if you have any questions. All our products are made with an eco/environmental friendly approach, we try to deliver all products from stock to ensure speedy delivery and maintaining quality and prices at high standards. Our goal is to supply furniture for affordable prices. We ensure you that our customer service department will do all to satisfy your answers and solve your complaints. Via email and chat we will do our best to make you happy!
Contact info
Netherlands
- info@furnwise.co.uk
- furnwise.co.uk
2.3
Poor
2K reviews
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Our new Silverton Industrial Table Lamp…
Our new Silverton Industrial Table Lamp now sits handsomely on a small wooden cabinet in the hallway and is strategically placed in front of a large mirror where it's quickly become a focal point. The mirror doubles its warmth and glow, radiating that wonderful cosiness for visitors. Its design is both robust and masculine however its rough edges are somewhat refined being toned down by the snugness its light generates. We are thrilled with our Silverton Industrial Lamp and the service of Furnwise who have shown to be a reliable and trustworthy company to deal with.
In addition, our lamp was expertly packaged and quickly dispatched. Excellent all round. Well done Furnwise! Highly recommended!
August 3, 2023
Unprompted review
Reply from Furnwise
Thank you immensely for your fantastic and detailed review of our Silverton Industrial Table Lamp. We are thrilled to hear that it has found its perfect place in your home, becoming a striking focal point in your hallway.
Your description of how the lamp's warm glow interacts with the large mirror to create a cozy atmosphere is truly delightful. It's evident that you appreciate the lamp's robust and masculine design, which is balanced by the inviting warmth it exudes.
We're equally pleased to read your kind words about our service. Ensuring that our products are expertly packaged and dispatched promptly is a top priority, and we're delighted to have met your expectations in this regard.
Your recommendation means the world to us, and we are genuinely grateful for your trust in Furnwise. If you ever have more design aspirations or if there's anything else we can assist you with, please do not hesitate to reach out. We're here to make your home even more inviting and stylish.
Once again, thank you for choosing Furnwise and for sharing your wonderful experience with us. It's customers like you that inspire us to continue providing excellent products and service.
Warmest regards,
Team Furnwise
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Beautiful Cognac Chair and Puff
Furniture arrived within a few days very well packaged. So easy to put 2 arm/legs on. Beautiful piece of furniture that is very comfortable and gets commented on always when we have visitors. I would definitely recommend Furnwise
August 19, 2023
Unprompted review
Reply from Furnwise
Dear V Owens,
Thank you for taking the time writing this review. We are delichted to hear about your positive experience with us, thank you for sharing! We hope you enjoy your products, and to welcome you back at our website in the future.
Wishing you a lovely day!
Kind regards,
Bernadette - Team Furnwise
I purchased two bedside tables
I purchased two bedside tables, only one has arrived. It was diverted to my neighbour, as we were on holiday. I received a reply fro them after making them aware of this, to which they said that the two had left the factory and they would check the tracking details with Evri, who they used as the courier. I have tried contacting them again via customer services, which always seem to be offline, (strange for an “online only company) but have yet to get a reply.
Note to Furnwise Team; Please don’t reply to this review with a faux sincere apology about the experience I’ve had with you, just resolve my problem!
August 6, 2023
Unprompted review
Reply from Furnwise
Hello Christopher,
Thank you for taking the time writing this review. I am happy to annouce that we are currently waiting for the bedside table to be back in stock, which we will reship to fullfill your order. We are sorry for the situation with the shipping company, but unfortunately that is not something we can influence. Happy to be in contact with you again via email!
Kind regards,
Bernadette - Team Furnwise
Fantastic service 👏 thanks have problem…
Fantastic service 👏 thanks have problem but sorted. Not from company but manufacturing fault.
August 14, 2023
Unprompted review
Reply from Furnwise
Thank you for your kind words and feedback! We're glad to hear that you've experienced fantastic service from Furnwise. We're sorry to hear about the issue you encountered, but we're pleased that it was sorted out, even if it was related to a manufacturing fault not directly from our company.
Your satisfaction is important to us, and we're here to ensure your experience remains positive. If there's anything else we can assist you with or if you have more feedback to share, please don't hesitate to reach out.
Warm regards,
Team Furnwise
Absolutely love my dining chairs.
Absolutely love my dining chairs.
Colours are fab and match my brightly coloured table.
Fabric ideal for a kitchen as can wash down.
A biggy for me is comfort and back support and these hit the mark. Back of chair not very high but still offer great support. Not had them long but been used several times every day. Have spent several hours sitting on them, very comfortable.
August 13, 2023
Unprompted review
Reply from Furnwise
Thank you for sharing your wonderful experience with your dining chairs from Furnwise! We're thrilled to hear that you absolutely love them and that they've met your expectations in terms of color, fabric, comfort, and back support.
It's fantastic to know that the colors match your brightly colored table and that the fabric is ideal for a kitchen setting. We're glad that the chairs have provided you with the comfort and back support you were looking for, even with their slightly lower back height.
Your satisfaction is our priority, and we greatly appreciate your kind words. If there's anything else we can assist you with or if you have more feedback to share, please don't hesitate to reach out.
Warm regards,
Team Furnwise
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I recently ordered bar stools from…
I recently ordered bar stools from Furnwise, and I'm extremely satisfied with the quality. The bar stools are well-made, stylish, and have become a focal point in my kitchen. The customer service team was helpful and provided excellent guidance. I appreciate the wide variety of bar stools available on their website.
August 6, 2023
Reply from Furnwise
Thank you for your fantastic feedback! We're thrilled to hear that you're extremely satisfied with the quality of the bar stools you ordered from Furnwise. It's wonderful that they're well-made, stylish, and have become a focal point in your kitchen.
We're glad to know that our customer service team was helpful and provided excellent guidance throughout your experience. Additionally, it's great to hear that you appreciated the wide variety of bar stools available on our website, making your selection process smoother.
Your satisfaction is our priority, and we greatly appreciate your kind words. If there's anything else we can assist you with or if you have more feedback to share, please don't hesitate to reach out.
Warm regards,
Team Furnwise
Reply from Furnwise
We're delighted to hear that you're thrilled with your new armchair from Furnwise! Your satisfaction is our ultimate goal, and we're glad to have provided you with a positive experience.
If there's anything else we can assist you with or if you have more feedback to share, please don't hesitate to reach out. We're here to make your experience with Furnwise exceptional.
Warm regards,
Team Furnwise
I recently purchased bar stools from…
I recently purchased bar stools from Furnwise, the quality of the product is fantastic sturdy & stylish. They are a lovely addition to my kitchen & finish it beautifully. I found this company fantastic to work with customer service is second to none. I will definitely use them again in the future.
July 4, 2023
Unprompted review
Reply from Furnwise
Thank you so much for your wonderful review of the bar stools you purchased from Furnwise! We're thrilled to hear that you're pleased with the fantastic quality, sturdiness, and stylish design of the product. It's fantastic that they've added a lovely touch to your kitchen and beautifully finished the space.
We're also delighted to know that you had a fantastic experience with our customer service. Your satisfaction is our priority, and we're committed to delivering exceptional service.
We look forward to the opportunity to serve you again in the future. If you ever need anything or have more feedback to share, please don't hesitate to reach out.
Warm regards,
Team Furnwise
The bar stools I purchased from…
The bar stools I purchased from Furnwise are of exceptional quality. They are sleek, modern, and have transformed my kitchen into a stylish space.
July 30, 2023
Reply from Furnwise
Thank you for your wonderful feedback! We're thrilled to hear that the bar stools you purchased from Furnwise are of exceptional quality and that their sleek and modern design has transformed your kitchen into a stylish space.
If there's anything else we can assist you with or if you have more feedback to share, please don't hesitate to reach out. Your satisfaction is our priority, and we're here to make your experience with Furnwise exceptional.
Warm regards,
Team Furnwise
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Happy customer
Bought a few pieces of furniture from this company and have not been disappointed. Very sturdy industrial furniture.
July 1, 2023
Unprompted review
Reply from Furnwise
Thank you for your kind words! We're delighted to hear that you've been satisfied with the pieces of furniture you purchased from us. It's fantastic that you've found our industrial furniture to be sturdy and up to your expectations.
If there's anything else we can assist you with or if you have more feedback to share, please don't hesitate to reach out. Your satisfaction is our priority, and we're here to make your experience with us exceptional.
Warm regards,
Team Furnwise
Toby Copper Velvet Bar Stool
Ordered my bar stools and they arrived much sooner than I was expecting them. They look amazing. Great colour and fabric and really comfortable. Everyone always remarks on them. I bought 2 Toby Copper stools.
July 12, 2023
Unprompted review
Reply from Furnwise
Thank you for sharing your positive experience with us! We're thrilled to hear that your bar stools arrived earlier than expected and that you're impressed with their appearance. It's fantastic that the color, fabric, and comfort of the Toby Copper stools have exceeded your expectations.
We're glad to know that they've caught the attention of everyone who sees them. Your satisfaction is our motivation, and we're committed to consistently providing products that make a statement.
If there's anything else we can assist you with or if you have more feedback to share, please feel free to reach out. We greatly appreciate your support.
Warm regards,
Team Furnwise
I couldn't be happier with the coffee…
I couldn't be happier with the coffee table I purchased from Furnwise. It's stylish, functional, and a great focal point in my living room.
July 27, 2023
Reply from Furnwise
We're thrilled to hear that you're so pleased with the coffee table you purchased from Furnwise! Your satisfaction is our ultimate goal, and we're delighted that the table has exceeded your expectations by being stylish, functional, and a standout focal point in your living room.
If there's anything else we can assist you with or if you have more feedback to share, please don't hesitate to get in touch. We're here to ensure your experience remains exceptional.
Warm regards,
Team Furnwise
The coffee table I bought from Furnwise…
The coffee table I bought from Furnwise is a true gem. It's beautifully crafted, durable, and has become the centerpiece of my living room. The customer service team was friendly and provided excellent support. Furnwise's website is user-friendly, making it easy to find the perfect coffee table. I highly recommend their products.
July 27, 2023
Reply from Furnwise
Thank you for your glowing review of the coffee table you purchased from Furnwise! We're absolutely thrilled to hear that it's not only beautifully crafted and durable but has also become the centerpiece of your living room.
We're glad that you had a positive experience with our customer service team and found our website user-friendly. Your recommendation means a lot to us, and we're committed to consistently delivering products that exceed your expectations.
Should you need any further assistance or have more feedback to share, please don't hesitate to get in touch. We greatly value your satisfaction and appreciate your support.
Warm regards,
Team Furnwise
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The side table I purchased from…
The side table I purchased from Furnwise is not only stylish but also functional. It's the ideal addition to my bedroom.
July 26, 2023
Reply from Furnwise
We're delighted to hear your satisfaction with the side table you purchased from Furnwise. It's wonderful that you find it both stylish and functional, making it the perfect addition to your bedroom. Should you need anything else or have further feedback, please don't hesitate to reach out.
Kind regards,
Team Furnwise
Absolutely love my new chair from…
Absolutely love my new chair from Furnwise! The design is sleek and modern, and the quality is top-notch.
July 23, 2023
Reply from Furnwise
Thank you for your fantastic review of your new chair from Furnwise! We're thrilled that you're loving the sleek and modern design, as well as the top-notch quality. Your satisfaction is our priority, and we're here to assist you whenever needed.
Kind regards,
Team Furnwise
I recently purchased a set of chairs…
I recently purchased a set of chairs from Furnwise, and I'm extremely satisfied with my purchase. The chairs are stylish, comfortable, and of excellent quality. The customer service team was helpful and responsive throughout the process. The wide range of chair options available on their website made it easy to find the perfect fit for my home.
July 23, 2023
Reply from Furnwise
Thank you so much for sharing your positive experience with your recent purchase from Furnwise! We're thrilled to hear that you are extremely satisfied with the chairs you ordered. Your feedback truly means a lot to us.
It's fantastic to know that the chairs you received are not only stylish but also comfortable and of excellent quality. We take pride in offering products that enhance our customers' spaces in both aesthetics and functionality.
We're also pleased to hear that our customer service team was helpful and responsive throughout your purchasing journey. Providing excellent customer service is a top priority for us, and we're delighted that we could assist you effectively.
Our diverse range of chair options aims to cater to various preferences and needs, and we're glad to hear that you found the perfect fit for your home easily through our website.
Once again, thank you for choosing Furnwise and for taking the time to share your positive feedback. Your satisfaction is our ultimate goal, and reviews like yours inspire us to continue delivering exceptional products and service.
If you ever need assistance in the future or have any more feedback to share, please don't hesitate to reach out. We're here to help!
Best regards,
Team Furnwise
Paid for and not received. Don’t use
Let down by evri.
told we would get it sunday 2 weeks ago.
Furnwise have now sent another and we hope to receive this week.
June 27, 2023
Unprompted review
Reply from Furnwise
Hello Steven,
We are sorry for your experience with Evri.
Can you please pass on your order number so we can have a look what is happening with your parcel?
Thanks a lot!
Regards,
Team Furnwise
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Cannot return a faulty item
I got a faulty item and tried to return it. Turns out, they don't have a collection service, so they suggested I take a HEAVY FURNITURE to the post office myself, because of their fault of shipping me a FAULTY item. So rude.
Read this again: they are a FURNITURE company, and they don't provide a collection service.
They basically bully you into accepting a partial refund (40%), because you have no other viable choice.
UPD: I'm not going to read your 1000-word essay, I'm already aware that you can't communicate clearly.
June 26, 2023
Unprompted review
Reply from Furnwise
Dear Anonymous,
Thank you for bringing your recent experience to our attention. We sincerely apologize for the inconvenience caused by the faulty item you received and the limitations of our return process. Your feedback is highly valuable to us as we continually strive to improve our services.
First and foremost, we want to clarify that we do not offer collection services for furniture items in the UK. We apologize if this information was not clearly communicated or if it led to any frustration on your part. We understand that returning a heavy furniture item to the post office yourself would be impractical and burdensome.
In situations where the damage to the item is severe enough that it renders it unusable, we always offer a full refund. We deeply regret if this resolution was not adequately conveyed to you. Our aim is to provide fair and reasonable solutions for our customers, and we apologize if it appeared otherwise.
We sincerely apologize for any misunderstanding or inconvenience caused by our suggested solution and the partial refund offered. Our intention was to provide you with a quick resolution given the limitations of our return process. However, we acknowledge that this may not have been the most suitable solution for your situation, especially considering the weight and size of the item.
We are committed to improving our processes and addressing the concerns you have raised. We will take your feedback into careful consideration and work towards enhancing our return policies, including exploring options for collection services in the future.
To rectify the situation, we kindly request that you contact our customer support team with your order details. We are eager to find a suitable solution that addresses your concerns and ensures your satisfaction.
Once again, we deeply apologize for any inconvenience caused and appreciate your understanding. Your feedback is crucial to our ongoing efforts to enhance our services and provide a more seamless customer experience.
Best regards,
Team Furnwise
Avoid
Avoid, absolute nightmare.
Delivery delayed, partial delivery abandoned on drive, customer service nightmare trying to locate rest of items. Rest of delivery arrives, half is damaged and not functional, attempt to get item replaced/refunded and hit by customer service nightmare #2. To get items replaced or refunded in full (rather than accept 30% and keep the broken junk) you must return via the most complicated process imaginable, get ready to ready up on export laws! there is also no collect option so you need to repack at take enormous boxes of furniture to the post office yourself.
Regret my purchase completely
June 15, 2023
Unprompted review
Reply from Furnwise
Dear Michelle,
We deeply regret to hear about the challenges you faced during your recent experience with us. We apologize for the delayed delivery and any inconvenience caused by the partial delivery left on your drive. It is disheartening to learn that your interactions with our customer service team compounded the difficulties in locating the remaining items.
We sincerely apologize for the condition in which the rest of your delivery arrived, with half of the items being damaged and non-functional. This falls short of our quality standards, and we understand your frustration. We acknowledge that the resolution process you encountered was not satisfactory and caused further inconvenience.
Regarding the replacement or refund of the damaged items, we apologize if the process presented to you seemed overly complex and involved navigating export laws. Our aim is to ensure a smooth and straightforward solution for our customers, and we regret if this was not reflected in your experience.
We understand the inconvenience of having to repack and personally transport the large furniture boxes to the post office due to the unavailability of a collect option. This added burden is not in line with our commitment to providing convenient solutions, and we apologize for the inconvenience caused.
We genuinely regret that your purchase has left you with regret and dissatisfaction. We strive to offer a positive customer experience and are disappointed to have fallen short of your expectations.
We would like to rectify this situation and find a resolution that meets your satisfaction. Kindly reach out to our customer support team with your order details, and we will do our utmost to address your concerns promptly and offer a more reasonable resolution.
Once again, we sincerely apologize for the distressing experience you encountered. Your feedback is invaluable to us as we continuously work towards improving our processes and ensuring a seamless customer journey. We appreciate your patience and understanding.
Best regards,
Team Furnwise
Great selection, with style
Great selection, fair price and quick delivery was the main reason to buy from furnwise and we were not disappointed.
Our new industrial style floor lamp finishes our kitchen update beautifully.
June 7, 2023
Unprompted review
Reply from Furnwise
Thank you for sharing your positive experience with us! We are thrilled to hear that you found our selection to be great, our prices fair, and our delivery quick. It's always our goal to provide an enjoyable shopping experience for our customers.
We are delighted to know that the industrial-style floor lamp you purchased from us has beautifully completed your kitchen update. It's wonderful when a well-chosen piece can make such a difference in transforming a space.
We appreciate your support and hope that your new floor lamp continues to bring you joy and add the perfect touch to your kitchen. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We are here to help.
Thank you once again for choosing Furnwise, and we look forward to serving you in the future.
Best regards,
Team Furnwise
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