Furrytail Reviews 82

I ordered the Colossal Curvy Clawer in March of 2025. Unfortunately, I did not try to assemble it until I relocated to Portugal in June. When I tried to put it together, I discovered that the hardware supplied did not contain the screw for the base. I contacted the company and asked them to send me a replacement screw to my new address overseas. They told me that they only shipped within the US, despite the fact that the screw was supposedly being sent from China. I was not able to find the proper size screw anywhere in Portugal. So, I had to arrange for the replacement to be sent to my sister in the US, who would then have had to send it to me in Portugal. Over two months later, my sister had still not received the screw, and I had in the meanwhile had to purchase a scratcher from another seller since my cats are accustomed to having one. Customer Service was extremely rude to me when I contacted them. Since the scratcher was useless with a stable base, I filed a dispute with my financial company and received a refund. However, this whole experience has left me feeling very negatively towards this seller. This was their fault, and they ended up being very rude and not helpful at all.

I ordered two glass elevated bowls. They are pretty, but not very functional. The glass is sharp and awkward to hold when you need to add food to it. We looked into returning the second bowl we purchased, which we didn't even open. The cost of shipping is just pure price gouging; any other return is around $15 max - but for fancy furry tail it's $79 and no explanation as to why. Beware.. We also got their scratcher and realized we had no ability to return it.. it also looks cool but is useless, stiff, and not a texture cats would even think they could claw. It's like a hard, stiff, plastic material and not anything with flexibility or "give."

Best purchase ever.. ended up getting a second one. Not super expensive, tbh i have zero complaints

Long waiting for response. Took too long to arrive. The product has good quality but unfortunately my cats shown no interested at all in the product.

I regret purchasing the FurryTail water fountain. It requires proprietary filters that only work with this specific model, which is already frustrating. On top of that, the filters attach to two tiny plastic pieces that aren’t clearly marked as separate from the filter itself. When I changed the filter, I accidentally threw those parts away, thinking they were part of the used filter.

I reached out to the company three months ago to request replacements. After several emails and sending them photos to confirm the correct parts, they said they'd ship them to me—but nothing ever arrived. Now I’m stuck with a completely unusable fountain and zero support from the company.

Don’t waste your money. Poor design, poor instructions, and even worse customer service. I wouldn't recommend this fountain—or this brand—to anyone.

Such A Unique Brand!
Love their design and brand philosophy. The scratchers are so lovely to look at. Sometimes I think I get more out of them than my kitty :)

Colossal Curvy Clawer is completely impractical. It is unstable, and the material meant for scratching is useless-none of my three cats will use it. The top platform is made of a sleek, wood-like material with no grip, making it difficult for cats to jump onto safely. It seems like this tower was designed for appearance rather than functionality. A more stable base, actual scratch-friendly materials, and a non-slip surface on top would make it much more usable. As it stands, it's just decorative and not cat-friendly at all.
Plus, this business deleted my review from their website.

I'll preface this by saying I finally received the product but it took about 2 weeks longer than it was supposed to and I still never received my order number or tracking number. After finally succumbing to Instagram marketing, I decided to purchase the wavy cat scratcher. It's fine, feels flimsy. After purchasing, I never received an email confirming my order. I was unable to search for my order information by plugging in my email on their website. I reached out to customer service and it took about 3 days for them to actually get back to me, And they still didn't provide the information but rather asked me to rest assured because "the product you purchased has been dispatched, and the tracking information will be updated gradually" (What Is that response?) and STILL never provided an order or tracking number.

Don't be fooled by the recent wave of positive reviews, I can almost guarantee that those are fake given the days between and consistent five-star rating.

The customer service I received from this company is negative star. Sparing details, I placed an order then cancelled directly after. I then placed another order. I went back and forth with the customer service department for weeks. They assured me that my first order has been cancelled, but it still has not. They also made a mistake with my second order and the entire matter remains unresolved as FurryTail has decided to stop responding to my support requests. Also, they don't have a phone number. After weeks of nonsense and them ghosting I will never do business with this company again. Not to mention, my cat isn't interested in the colossal cat scratcher. My purchase ended up a colossal mistake.

I bought two FurryTail automatic cat litter boxes. I really like the look of them. I had put them in my new home although I hadn’t moved in and thought I would order a third as you’re meant to have an extra litter box on hand. Everything was fine until I moved in, and the cats started using the boxes. The bags that they have for the elimination do not hide the odor and instead of changing the bags every two or three days I have to change the bags every day. I really would not recommend this because the smell of odor is really bad. I have used several other brands in the past and the only reason I chose this brand was because I wanted more low profile boxes because it’s easier and less cumbersome. I’ve never experienced this odor until I bought these boxes so I would not recommend them to anybody. I purchased 2 Meowant Automatic litter boxes, and they are far superior their elimination bags are much stronger they also allow you to purchase an odor gel that you can put in to that compartment and there is absolutely zero odor. It’s wonderful. My review is 100% honest and I hope it can help you.

The felt material of this cat bed feels nice - very comfy and easily replaceable, making it simple to clean. My cat loves napping in it!

I like this scratching post! The base is sturdy, it looks beautiful, and my kitten enjoys using it. I did notice some color differences when it arrived, but customer service offered a partial refund. Even with that small flaw, the overall experience was great.

I have used this automatic litter box for about 2 weeks, and it looks great! It matches my home decor perfectly. Just plug it in, and it's good to go - super convenient.

I'm absolutely thrilled with this glass bowl. It's sleek and safe for my kitty. The customer service also sent me a safety report.

Bought the automatic litter box and the scratching post - both are my cat's favorite now. The litter box is definitely worth the money. Wait time of the scratching post is a bit long though but their customer service did an amazing job addressing my concerns.

I love my cat litter box, super quiet and smooth. I have 2 cats and it is very spacious fits my cats soooo well. Love it!

We have three cats, this automatic litter box has been a lifesaver! I only need to change the bags every 3 to 5 days, which is such a relief. I might even consider getting a fourth cat now.

Our two cats were hesitant at first to use the automatic litter box but grew into trusting it and using it regularly.

We appreciate the lack of odor and the tidiness and will be purchasing another in the future for upstairs.

This cat tree is beautiful - the best one I've ever seen. It fits perfectly in the corner of my living room. It took over a month to arrive, which was frustrating, but their customer service was great about explaining everything and I'm happy with my purchase overall.

I’ve owned several smart liter boxes. This one is compact, quiet, easy to clean, and conceals smells. The cats seem to like it and it gives them better privacy than others. We had the Litter Robot for about a year. It’s challenging to clean and it always stinks. There’s just no combination of things that mask the smell. It’s also huge. It broke and the customer service told us we needed to buy a new part for $250. The whole thing cost $500 — no thanks. We decided to try a new brand. I read others reviews and they are right. It’s quiet, smaller, and easier to use than others. The round litter box simply unclips so you can remove it to empty and wash the entire unit. This is a superior design. We also have a Cat Genie connected in the laundry room but it stops working from time to time so this is a fantastic back up.