Lucas B helped me out a ton with our bills package and getting us our cashback. 11/10 customer service and a lovely guy to speak to. Gave me a call about new tenants and in the same interaction helped... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Fused have been great for our student house, offering amazing value for money for our area. Customer service has always been excellent- today, with no wait time, I spoke to Hayley who efficiently sort... See more
Company replied
Very helpful customer service, had all answers to all queries, respectful and eloquent, made everything very easy. Called to make sure we had best deal, and did own research into property to help us e... See more
Company replied
As a student and first time bill payer, bills can be so stressful, especially when you receive so many letters and bills! But one call with Hayley was a lifesaver and went through my issues one by one... See more
Company replied
Company details
About Fused
Written by the company
Split the bills with your housemates so you all pay your share with one predictable monthly payment. Unlimited Energy comes as standard, so you can stay warm and enjoy uni, without the need to stress about your bills.
Create your perfect student bills package with Fused - pick the services you and your housemates need, including Unlimited Energy, super fast broadband, TV packages and Unlimited Water.
Create your perfect student bills package with Fused - pick the services you and your housemates need, including Unlimited Energy, super fast broadband, TV packages and Unlimited Water.
Contact info
Newcastle upon Tyne, United Kingdom
- 0191 622 0097
- support@fusedbills.co.uk
- fusedbills.co.uk
4.8
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service and super chat experience
I used the chat box to find out about this service because although I’ve been a student Landlord for 20 years I only recently heard about this service. Jack was really helpful and answered all of my questions easily, quickly and with knowledge. Jack even did a quote for me. Now I can make an informed decision about how much rent is reasonable and competitive to charge to my new students and they can pay their utility bills themselves which will remove a huge burden from myself. A big thank you to Jack for taking the time to explain everything to me and set up a quote to make it possible.
December 19, 2025
Unprompted review
Reply from Fused
Hi Avril,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Jack was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
Amazing Service
Would highly recommend- the service is great, especially Hayley who has answered all our questions quickly. Thank you so much for all your help!
December 18, 2025
Unprompted review
Reply from Fused
Hi Zoe,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Hayley was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
Hidden charges & FALSE REPLY
UPDATE: Ignore the response from Fused. They were lying & DIDN'T GET IN TOUCH to investigate the issue
Fused added a £15 per person 'cancellation' fee 5 months after our package had ended, claiming that it was coming from one of the individual service companies & acknowledging that we hadn't been warned. Regardless, I was told that if I didn't pay my details would be forwarded to a debt collector. They gave the option to request an official query be opened, but I shouldn't need to go out of my way to avoid paying an undisclosed fee or else face legal trouble. If you're thinking about using Fused; don't. They clearly operate on a business strategy of scamming students.
December 11, 2025
Unprompted review
Reply from Fused
Hi there,
We are very concerned to read your review regarding an undisclosed £15 per-person fee applied five months after your tenancy ended, and the threat of debt collection.
We take allegations of unexpected fees and misleading practices very seriously.
To properly investigate this charge, the communication history, and your specific contract terms, we need to gather more details about your account in order to locate your details
We have requested further information via Trust Pilot so that we can complete a full account review and resolve the issue.
Please check your private messages or the email associated with your Trustpilot review for our request.
We look forward to resolving this matter quickly and fairly.
Best Regards,
Fused Bills
Customer service
I had some issues with one of the companies by bills were under, I contacted one utility and spoke to Jasmin M, she was nothing short of amazing. Listened to the issues and resolved them within 24 hours. Had fantastic communication throughout. I cannot thank her enough
December 10, 2025
Unprompted review
Reply from Fused
Hi Tara,
Thank you for the brilliant 5 star review! We really appreciate the feedback! It's great to hear Jasmin was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
Excellent customer service from Hayley
Excellent customer service from Hayley - really helpful and was very efficient at helping us solve our problem. Thanks Hayley!
December 5, 2025
Unprompted review
Reply from Fused
Hey Tristan,
Thank you for taking the time to leave such a fantastic review for Hayley.
It's great to hear they were able to help you with your query!
If you have any further questions, feel free to use the live chat feature to speak with the team.
Thanks again
Fused Bills
Reply from Fused
Hi Isabelle,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Owen was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
One Utility Bill
Stacie provided excellent customer…
Stacie provided excellent customer service and resolved my problem very efficiently !
December 3, 2025
Unprompted review
Reply from Fused
Hi Taylor,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Stacie was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
Maisy was lovely man
Maisy was lovely man. Really helpful and and resolved issue very quickly.
November 28, 2025
Unprompted review
Reply from Fused
Hi Harry,
Thank you for the brilliant 5 star review! We really appreciate the feedback! It's great to hear Maisy was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
Spoke to Sid on the phone
Spoke to Sid on the phone, he was extremely helpful and polite in helping me resolve my issue. Thank you!
November 27, 2025
Unprompted review
Reply from Fused
Hey Zoe,
Thank you for taking the time to leave such a fantastic review for Sid.
It's great to hear they were able to help you with your query!
If you have any further questions, feel free to use the live chat feature to speak with the team.
Thanks again
Fused Bills
I spoke to Sid over the phone
I spoke to Sid over the phone, he was very kind and incredibly helpful regarding my questions and issues i was facing. Very good customer service experience !
November 20, 2025
Unprompted review
Reply from Fused
Hi Amanee,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Sid was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
I couldn’t have had a better experience…
I couldn’t have had a better experience with Fused Bills. I received an extremely helpful phone call from Brandon who made the process straightforward and clear. Fantastic service.
November 20, 2025
Unprompted review
Reply from Fused
Hi Evie,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Brandon was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
Lovely folks, can’t recommend enough
Since we first setup the package with them last year we’ve had nothing but lovely support from Jack back then and when having any questions or concerns their support have always been lovely, such as Jasmin today who quickly helped explain something to me, lovely folks :)
November 20, 2025
Unprompted review
Reply from Fused
Hi Brandon,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear both Jack and Jasmin were able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
Spoke to Liam G on the phone today who…
Spoke to Liam G on the phone today who was very friendly and helpful, making a phone call that I had been putting off a much better experience! He helped me sort out a crossover of bills payment and made it very easy to understand what the problem was! Thankyou
November 19, 2025
Unprompted review
Reply from Fused
Hi Anaya,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Liam was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
Erica was really welcoming and nice…
Erica was really welcoming and nice…. Had a complaint and she really helped out a lot
November 17, 2025
Unprompted review
Reply from Fused
Hi Mmesoma,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Erica was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
Great customer service
Hayley was so kind and helpful over the phone today! A query I had about payments was solved remarkably fast, it's a pleasure receiving such great customer service :)
November 15, 2025
Unprompted review
Reply from Fused
Hi Efforti,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Hayley was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
Erica was great
Erica was great, helped with my query super speedy! :)
November 14, 2025
Unprompted review
Reply from Fused
Hi Aimee,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Erica was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
Dan was very helpful in aiding with my…
Dan was very helpful in aiding with my inquiry.
November 14, 2025
Unprompted review
Reply from Fused
Hi Mkl,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Dan was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
Great Service
Great Service from Erica today via the online chat service...Thank you :-)
My son is in his 2nd year with FUSED Bills and we have always had good service from them. Got really good priced contracts both years. Easy to get hold of and really like the fact that there is always a real person at the end of the line...whether that be online or on the phone!! They take ownership of any problems and work to get them resolved as quickly as possible. Would definitely recommend them.
November 12, 2025
Unprompted review
Reply from Fused
Hi Karen,
Thank you for the brilliant 5 star review! We really appreciate the feedback! It's great to hear Erica was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
Wonderful customer experience by a…
Wonderful customer experience by a young lady named Jasmin M. Superb service
November 5, 2025
Unprompted review
Reply from Fused
Hi Harry
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Jasmin was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
Kyle!
Kyle was very helpful, friendly and put all my worries to bed. I was having some confusion over my gas and electric bills but he explained it so well. All the times I have run customer service has been good but Kyle was fantastic!
November 4, 2025
Unprompted review
Reply from Fused
Hi Rupert,
Thank you for the brilliant 5 star review! We really appreciate the feedback! It's great to hear Kyle was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
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