Lucas B helped me out a ton with our bills package and getting us our cashback. 11/10 customer service and a lovely guy to speak to. Gave me a call about new tenants and in the same interaction helped... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Fused have been great for our student house, offering amazing value for money for our area. Customer service has always been excellent- today, with no wait time, I spoke to Hayley who efficiently sort... See more
Company replied
Very helpful customer service, had all answers to all queries, respectful and eloquent, made everything very easy. Called to make sure we had best deal, and did own research into property to help us e... See more
Company replied
As a student and first time bill payer, bills can be so stressful, especially when you receive so many letters and bills! But one call with Hayley was a lifesaver and went through my issues one by one... See more
Company replied
Company details
About Fused
Written by the company
Split the bills with your housemates so you all pay your share with one predictable monthly payment. Unlimited Energy comes as standard, so you can stay warm and enjoy uni, without the need to stress about your bills.
Create your perfect student bills package with Fused - pick the services you and your housemates need, including Unlimited Energy, super fast broadband, TV packages and Unlimited Water.
Create your perfect student bills package with Fused - pick the services you and your housemates need, including Unlimited Energy, super fast broadband, TV packages and Unlimited Water.
Contact info
Newcastle upon Tyne, United Kingdom
- 0191 622 0097
- support@fusedbills.co.uk
- fusedbills.co.uk
4.8
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Wonderful customer experience by a…
Wonderful customer experience by a young lady named Jasmin M. Superb service
November 5, 2025
Unprompted review
Reply from Fused
Hi Harry
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Jasmin was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
Kyle!
Kyle was very helpful, friendly and put all my worries to bed. I was having some confusion over my gas and electric bills but he explained it so well. All the times I have run customer service has been good but Kyle was fantastic!
November 4, 2025
Unprompted review
Reply from Fused
Hi Rupert,
Thank you for the brilliant 5 star review! We really appreciate the feedback! It's great to hear Kyle was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
Really quick wait time and the…
Really quick wait time and the gentleman was efficient and lovely to chat to and all is being resolved really well.
November 4, 2025
Unprompted review
Reply from Fused
Hi there,
Thank you for the great review! We're so pleased to hear the customer service has been top-notch!
If you do have any questions regarding your package then do not hesitate to get in touch with our customer support team who will be happy to help!
Thanks!
Fused Bills
Reply from Fused
Hi Gabby,
Thank you for the great review! We're so pleased to hear the customer service has been top-notch!
If you do have any questions regarding your package then do not hesitate to get in touch with our customer support team who will be happy to help!
Thanks!
One Utility Bill
Yippee!
I spoke to Beth on the phone today and she was so patient and helpful, really helped ease my nerves when other billing companies have been difficult to communicate with!
October 30, 2025
Unprompted review
Reply from Fused
Hi Lara,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Beth was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
Isabelle was extremely helpful today…
Isabelle was extremely helpful today and resolved my query within a few minutes. She spoke with a very warm and polite tone. It was lovely speaking to her over the phone.
October 30, 2025
Unprompted review
Reply from Fused
Hi Chukwuneye,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Isabelle was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
The internet provided did not cover the…
The internet provided did not cover the house. The customer service takes 20 minutes to respond even though the sales team picks up instantly.
They also had us backdate the payments even though we only needed bills from September onwards we had to pay for June and July.
Fused is amazing at selling you their product, but once you’ve paid, they hold you hostage with long customer service wait times and a 100 quid early exit fee.
September 1, 2025
Unprompted review
Reply from Fused
Hi Zakaria,
Thank you for taking the time to provide your feedback. We genuinely apologize for the difficulties you experienced with both the Wi-Fi coverage in your house and the customer service wait times.
We understand your frustration regarding the time it took to connect with our support team. While we strive to offer the best possible service, high demand during certain periods can unfortunately lead to longer response times.
Regarding the payment backdating, we sincerely regret any confusion this has caused. We would like to investigate this specific billing issue further
Finally, we appreciate you highlighting the early exit fee. We want to be clear and confirm that the £100 cancellation fee is clearly stated within the terms and conditions that every customer agrees to when signing up for a package. This is to ensure transparency from the outset of the agreement.
To help us investigate your specific account issues, especially the backdating of payments and the Wi-Fi coverage, please respond to the request we have sent you via Trustpilot with the necessary information to locate your account.
Kind Regards
Fused Bills
Very helpful and my issues were…
Very helpful and my issues were efficiently solved by Liam G
October 27, 2025
Unprompted review
Reply from Fused
Hi Chimezie,
Thank you for the brilliant 5 star review! We really appreciate the feedback! It's great to hear Liam G was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
Spoke with Ronan today i think thats…
Spoke with Ronan today i think thats his name i have bad memory sorry. Few minutes ago he was lovely solved all my queries in such a short amount of time. Calm knows what he is doing and ready to help. Deserves a raise for sure he is a star
October 27, 2025
Unprompted review
Reply from Fused
Hi Davo,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Ronan was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
Awful treatment and threatening messages
My son and two friends moved into a student house first week of September. They signed the contract in June to start from the 1st July and the agent recommended for them to sign up with Fused for all their utilities with one simple payment. The 3 of them started paying in July despite not living in the house. What has happened since has been nothing short of a nightmare. Each month messages are sent saying each other has not paid. They have fraudulently taking money from the account of my son to cover "non payment" from another tenant even though proof has been provided they had paid. That money has not been refunded. October a message was sent to say one of the tenants owed over £1500 and another owed £180. (by this point they have lived in the house for 5 weeks and in contract for about 10 weeks) They have in total paid this company c£1000 over 3 months between the 3 of them and are now dealing with a 7 day warning for cancellation of the contract with a £100 charge and threat of disconnection fees from all the utilities suppliers. The stress this has caused is immeasurable, they are students 2nd year at Uni and working part time to get by. The strain of this is affecting not just them but their families as well, it is completely unjustified and to threaten them with this and continue to ask to prove they have paid when clearly the issue lies with their systems is disgusting.
October 1, 2025
Unprompted review
Reply from Fused
Hi CL,
Thank you for getting in touch.
We have sent a further request for information of the account holders via Trust pilot so we can investigate this for your son as we are unable to locate the account with the information provided in this review.
Once we have these, we can launch a full investigation to understand what has happened and discuss our findings.
Best Regards
Fused Bills
Super easy
I wanted to add a TV license to my package, I didn't have to do a thing, it was all done for me by a customer support agent named Erica. She was very friendly and helpful, thank you!
October 22, 2025
Unprompted review
Reply from Fused
Hi Sania,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Erica was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
Brandon was extremely helpful and…
Brandon was extremely helpful and helped us sort the confusion and get the quote we wanted, thank you x
October 21, 2025
Unprompted review
Reply from Fused
Hi Shaniya,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Brandon was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
Beth was amazing
Beth was amazing, very accommodating and understanding, helped me with not one, not two but three concerns and sorted things out for me, thank you for reassuring me and dealing with my issues calmly
October 20, 2025
Unprompted review
Reply from Fused
Hi Luke,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Beth was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
Great customer service
Paul was lovely on the phone earlier. Very efficient, clear and patient. Thanks so much!
October 18, 2025
Unprompted review
Reply from Fused
Hi Gwyn,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Paul was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
One Utility Bill
PAUL=10/10 give him a raise :)
I needed to ring up with some very silly questions about my bills and Paul was nothing but lovely, he explained everything so well and really put my mind at ease. 10/10 what a LOVELY MAN
October 18, 2025
Unprompted review
Reply from Fused
Hi Renee,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Paul was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
One Utility Bill
I have used fused for the last year and…
I have used fused for the last year and spoke to Michael today about renewing and he was really helpful. Great experience and would definitely recommend - really easy to contact about anything.
October 17, 2025
Unprompted review
Reply from Fused
Hi Lib,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Michael was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
One Utility Bill
Beth was very patient and helpful.
Beth was very patient and helpful.
October 16, 2025
Unprompted review
Reply from Fused
Hi Rohit,
Thank you for the brilliant 5 star review! We really appreciate the feedback! It's great to hear Beth was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
Erica was great and was able to give a…
Erica was great and was able to give a lot of clarity on my situation, one of many reasons I’d recommend Fused!
October 13, 2025
Unprompted review
Reply from Fused
Hey Jo,
Thank you for taking the time to leave such a fantastic review for Erica.
It's great to hear they were able to help you with your query!
If you have any further questions, feel free to use the live chat feature to speak with the team.
Thanks again
Fused Bills
Hayley S is amazing!!!
Hayley is literally amazing. She was super helpful will all the questions I asked and the service at fused so far has been amazing. I feel way less stressed with these providers than my previous ones last year.
October 13, 2025
Unprompted review
Reply from Fused
Hey Isabella,
Thank you for taking the time to leave such a fantastic review for Hayley.
It's great to hear they were able to help you with your query!
If you have any further questions, feel free to use the live chat feature to speak with the team.
Thanks again
Fused Bills
Daniel was patient and explained into…
Daniel was patient and explained into details everything that I would need to carry out my process.
Thumbs up for him.
October 8, 2025
Unprompted review
Reply from Fused
Hi Gold,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Daniel was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
One Utility Bill
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