Lucas B helped me out a ton with our bills package and getting us our cashback. 11/10 customer service and a lovely guy to speak to. Gave me a call about new tenants and in the same interaction helped... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Fused have been great for our student house, offering amazing value for money for our area. Customer service has always been excellent- today, with no wait time, I spoke to Hayley who efficiently sort... See more
Company replied
Very helpful customer service, had all answers to all queries, respectful and eloquent, made everything very easy. Called to make sure we had best deal, and did own research into property to help us e... See more
Company replied
As a student and first time bill payer, bills can be so stressful, especially when you receive so many letters and bills! But one call with Hayley was a lifesaver and went through my issues one by one... See more
Company replied
Company details
About Fused
Written by the company
Split the bills with your housemates so you all pay your share with one predictable monthly payment. Unlimited Energy comes as standard, so you can stay warm and enjoy uni, without the need to stress about your bills.
Create your perfect student bills package with Fused - pick the services you and your housemates need, including Unlimited Energy, super fast broadband, TV packages and Unlimited Water.
Create your perfect student bills package with Fused - pick the services you and your housemates need, including Unlimited Energy, super fast broadband, TV packages and Unlimited Water.
Contact info
Newcastle upon Tyne, United Kingdom
- 0191 622 0097
- support@fusedbills.co.uk
- fusedbills.co.uk
4.8
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Erica was extremely helpful with…
Erica was extremely helpful with sorting out our issues with the electricity after switching to fused.
October 7, 2025
Unprompted review
Reply from Fused
Hi Dominic,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Erica was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
paul deserves a raise
I was on the phone with Paul and he was so lovely to talk to and really helpful. thankyou so much again!
October 4, 2025
Unprompted review
Reply from Fused
Hi Phoebe,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Paul was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
One Utility Bill
Amazing choice!
Easy to set up, prices don’t change from agreed upon amount and all bills split fairly!! 100% a great experience.
October 2, 2025
Unprompted review
Reply from Fused
Hi Lillie,
Thank you for the great review! We're so pleased to hear the customer service has been top-notch!
If you do have any questions regarding your package then do not hesitate to get in touch with our customer support team who will be happy to help!
Thanks!
Fused Bills
Spoke to Daniel and he was super lovely…
Spoke to Daniel and he was super lovely - the issue was sorted in seconds and the customer service was incredible. Thank you Daniel!
October 1, 2025
Unprompted review
Reply from Fused
Hi Ruby,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Daniel was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
Reply from Fused
Hi Fin,
Thank you for the brilliant 4-Star review! We really appreciate the feedback! It's great to hear Dan was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
Overall
Good service, value for money, quick response, no issues faced yet, and yeah good way to deal with bills when you don't wanna over pay.
September 30, 2025
Unprompted review
Reply from Fused
Hi there,
Thank you for the great review! We're so pleased to hear the customer service has been top-notch!
If you do have any questions regarding your package then do not hesitate to get in touch with our customer support team who will be happy to help!
Thanks!
Fused Bills
Fused energy
Fused energy having good customer services they helped me by answering my questions and straight forward.
September 30, 2025
Unprompted review
Reply from Fused
Hi Venkatesh,
Thank you for the great review! We're so pleased to hear the customer service has been top-notch!
If you do have any questions regarding your package then do not hesitate to get in touch with our customer support team who will be happy to help!
Thanks!
Fused Bills
Stacie had excellent customer service…
Stacie had excellent customer service and really helped in answering my questions
September 29, 2025
Unprompted review
Reply from Fused
Hi Sharon,
Thank you for the brilliant 5 star review! We really appreciate the feedback! It's great to hear Stacie was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
So understanding and helpful!
Sid was very helpful! He helped us set up the broadband and the wifi which we have been struggling to do for the
past 4 days, but now its sorted out! We can’t be thankful enough!
September 29, 2025
Unprompted review
Reply from Fused
Hey Ozge,
Thank you for taking the time to leave such a fantastic review for Sid.
It's great to hear they were able to help you with your query!
If you have any further questions, feel free to use the live chat feature to speak with the team.
Thanks again
Fused Bills
Quick and easy process
Quick and easy process, got a quote within seconds and seemed fair rates. Brandon was very helpful, informative, and friendly, he made the process seamless. Thank you!
September 27, 2025
Unprompted review
Reply from Fused
Hi Alex,
Thank you for the brilliant 5 star review! We really appreciate the feedback! It's great to hear Brandon was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
Brilliant customer service
Five stars for Sid and his clear advice. He was very helpful.
September 26, 2025
Unprompted review
Reply from Fused
Hey Anne,
Thank you for taking the time to leave such a fantastic review for Sid.
It's great to hear they were able to help you with your query!
If you have any further questions, feel free to use the live chat feature to speak with the team.
Thanks again
Fused Bills
I spoke with a guy called Daniel and he…
I spoke with a guy called Daniel and he was super straight forward, very friendly and made the experience very easy, also emailed me straight away with a list of what I needed to do. 10/10 customer service!
September 24, 2025
Unprompted review
Reply from Fused
Hi Maddy
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Daniel was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
Had a enquiry over my current broadband…
Had a enquiry over my current broadband plan, and Ronan was ever so patient and informative about everything. Amazing service!
September 24, 2025
Unprompted review
Reply from Fused
Hi Issac,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Ronan was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
Its a great company
Andrew was helpful, informative and had a good understanding of the problem. Helped explain what likely happened and defused any concern we had!
September 23, 2025
Unprompted review
Reply from Fused
Hi Lewis,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Andrew was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
Great customer service
I spoke to Sid, and he was really really helpful he sorted both the query’s I had very quickly and even offered me alternate advice. Would definitely recommend
September 23, 2025
Unprompted review
Reply from Fused
Hi Dillinah,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Sid was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
Daniel was so nice and very helpful
Daniel was so nice and very helpful, sorted out my problem in less than 5 minutes. Even gave and explained to me my options when I was confused!
September 23, 2025
Unprompted review
Reply from Fused
Hi Giovanna,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Daniel was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
Very helpful
Sid was w extremely helpful over the phone and problem has been solved, thank you
September 22, 2025
Unprompted review
Reply from Fused
Hi Maggi,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Sid was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
Fast and efficient customer service…
Fast and efficient customer service from Stacie! Very pleased :)
September 22, 2025
Unprompted review
Reply from Fused
Hi Kaan,
Thank you for the brilliant 4-Star review! We really appreciate the feedback! It's great to hear Stacie was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
Old meters
Callum Johnson totally saved the day, answering all my questions and fixing everything. It's awesome, we got our first quote. Thanks again! We had those old key and card top-up meters, and since it's busy, Fused couldn't convert them to smart online meters. So, we sorted that out with our service provider once the smart meter was swapped. We got the quote from Fused. Heads up, after the swap, don't pay any bills to any provider. That's when you can start a quote with Fused.
September 22, 2025
Unprompted review
Reply from Fused
Hi Aravind,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Callum was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
Paul was quick and efficient and sorted…
Paul was quick and efficient and sorted my query within minutes.
Thank you ☺️
September 20, 2025
Unprompted review
Reply from Fused
Hi Helen,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Paul was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.