Fusiondoors - no Longer Trading 

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Rated 3 out of 5 stars

The central system got my address wrong and despite correcting them a number of times they still sent the installers to the wrong address. The first time the door was due to be installed it was brok... See more

Company replied

Rated 5 out of 5 stars

We did our homework and chose the site online that offered all the options that we wanted. Ordering was simple. Confirmation, telephone calls, arranging a date for fitting went exactly as they stated... See more

Rated 5 out of 5 stars

We are really pleased with our new door. From ordering to fitting - everything ran smoothly and we felt well-informed throughout the whole process. We were a little nervous paying before completion bu... See more

Rated 5 out of 5 stars

I cannot fault the experience. The whole process is described on the website and that's exactly how it worked out. I really liked the door selection process and, unlike other companies, you can se... See more

Company details

  1. Door Shop

Written by the company

no longer trading


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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Great door but the service could have been better

The central system got my address wrong and despite correcting them a number of times they still sent the installers to the wrong address. The first time the door was due to be installed it was broken so the installation had to be rearranged meaning that I ended up having to take three days off work.

The actual people that came to my house were excellent, very professional and courteous and I love my new door; no issues once it was in.

September 16, 2016
Unprompted review
Fusiondoors - no Longer Trading logo

Reply from Fusiondoors - no Longer Trading

Hi Roxanne,

Thank you for the review and apologies it sounds like there were some teething problems with this order. This is a very strange issue with the address that we have not heard before, but we will look into this to determine exactly what happened.

We are pleased that you are happy with the door and installation however, and thank you for choosing Fusion Doors.

Regards

Fusion Team

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Rated 5 out of 5 stars

spot on

faultless in all respects, a great door, great price with great service. highly recommend.

September 11, 2016
Unprompted review
Rated 5 out of 5 stars

Love the door

Love my new door. The guys turned up early and done a fantastic job. I had someone come round and give me a quote that was £600 more than Fusion for exactly the same door with the same fittings. So great price and the door looks great.

September 28, 2015
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Rated 5 out of 5 stars

Happy

Took longer than 7 days to finalise/install my door, but I wasn't in a huge hurry so no problem. I was very impressed with the company (Martindales) who fulfil the orders - the surveyor was thorough, and the two lads who turned up to do the install were great, very friendly, tidy workers, and did a good job. No grumbles.

August 11, 2015
Unprompted review
Rated 5 out of 5 stars

Composite Doors

I recently had new front and back door, very happy with the design and fitting. Love the lack of drafts.

March 22, 2015
Unprompted review
Rated 5 out of 5 stars

More than happy with my new front door.

I have been very impressed with the service from Fusion. On choosing my door I paid a very small deposit. I was a little apprehensive to pay the full amount before fitting and it was delayed slightly because the glass was not in, but I was kept informed of the situation. Martindales the fitters were excellent, friendly and very polite and got on with the job. After fitting we did notice that the 4 square glass panes were not straight but this was rectified quickly. Extremely happy with the end product....Thank you a Fusion and Martindales. Wouldn't hesitate to recommend.

August 16, 2014
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Rated 5 out of 5 stars

Fantastic! Highly recommended!

We are really pleased with our new door. From ordering to fitting - everything ran smoothly and we felt well-informed throughout the whole process. We were a little nervous paying before completion but we needn't have worried at all. The fitters deserve a special mention as they worked hard and are the tidiest workmen we have ever had. Our new door looks fab and we have had plenty of comments from the neighbours about it too!

April 14, 2014
Unprompted review
Rated 3 out of 5 stars

Good product but 7 days is a lie!!

We bought our new door in good faith expecting as it says it would be installed in 7 days. 1 month later our door was fitted. Apparently it was because of the glass we had???!!
Surely they could have told us that before taking over £1000 and we would have looked elsewhere for a cheaper quicker service.
I spoke to them several times but it made no difference, oh actually it did. We only had to wait 4 weeks instead of 6! No compensation or even apology.
If your not in a rush & don't mind the blatant lie of 7 days on their website I would use them purely based on the product.

April 8, 2014
Unprompted review
Fusiondoors - no Longer Trading logo

Reply from Fusiondoors - no Longer Trading

Hi Ruth,

we are pleased to hear you like your new door, and apologies the installation took longer than expected. We do state on the website that a door can be installed in as little as 7 days, but this is not a guaranteed delivery time.

In this case the survey was not carried out until almost a week after the order was placed, which is rare. Also, doors with top lights do take longer as we have to order the glass units in. These factors that have resulted in an overall lead time of 3 and a half weeks from initial order instead of 7 days. However, even with a top light a typical installation is still carried out within two weeks from survey. A customer would never be expected to wait 4-6 weeks.

We appreciate your feedback - perhaps we need to make it more clear that the 7 day lead time is possible but is not guaranteed, as it is dependant on certain factors. Hopefully the door was worth the wait, and thank you for taking the time to write a review.

Best regards

Fusion team

Rated 5 out of 5 stars

Fantastic value for money

Can not state how overly satisfied I am with the service offered and the craftmanship and quality of the door. We were phoned after the initial payment was taken, date was booked for measuring and they arrived at the time stated. Friendly and excellent service, they should be extremely proud of the service they provie, will definitely recommend to others.

March 10, 2014
Unprompted review
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Rated 5 out of 5 stars

Impressive Installation Team

I was very impressed with my new front door and the installation team was very professional. It was installed slightly slower than I expected, however everyone is busy coming up to Christmas! I also purchased the keyfree yale lock which was very pricey, but in my opinion worth the money for such a cool lock! Not having to worry about taking keys with you when you go out drinking is handy. Overall I was very impressed with the service & product I received from Fusion Doors, I would recommend them.

James

January 9, 2014
Unprompted review
Rated 5 out of 5 stars

What an absolutely fantastic job!!!

The two chaps that attended did the work diligently and expertly would have no problem recommending you to anyone. They worked fast removing the old door and replacing with new. End product is marvellous well worth the money.

All we had to do was supply them with brews!!

December 23, 2013
Unprompted review
Rated 5 out of 5 stars

WHAT A WONDERFUL EXPERIENCE!

I had my new door fitted by two very polite and respectful young lads named Luke and Dan on 14 November and it was a smooth process from start to finish, despite the door and its frame not quite matching the surveyor's measurements! Nevertheless, Luke and Dan worked diligently on the installation, which took just over six hours, and made a thorough job of clearing up before they departed. In the excitement of admiring my new front door, I didn't realise that the security chain I'd ordered had not been fitted. But this was not a problem: a phone call to the installers soon remedied that and the chain was fitted a few days later. I am now the proud owner of a beautifully fitted new front door, which makes my house look the best in the terrace. My only disappointment is that the glass panels are not as opaque as I would have liked, but I intend to fix that with special glass covering. All in all, it was money well spent for an excellent job, and it was worth doing the research to find the right supplier. My hall and landing are now lovely and warm thanks to my well-fitted door with no draughts. I would also add that the pre-sales service was also very good. It was some time between building my door and actually placing the order and during this time I received a couple of emails from the sales team, but I never felt under any pressure to buy. I would thoroughly recommend Fusion to anyone who is looking for a new front door - they are faultless, very friendly and provide an excellent service. What's not to like?!

December 2, 2013
Unprompted review
Rated 5 out of 5 stars

quality service and product

The ordering process was very easy and fast done on line and when I had questions about the product, which was not clear on line, it was all explained to me in a phone call.
I had reservations about paying up front for a product but I have read reviews previously I was happy to do it and my door was delivered and fitted within 10 days.
I must also praise the fitters the two young gentleman (who's name I can't remember). They were very polite, explained what they are going to do and were constantly cleaning up and protected our home. The door looks amazing (no more draft coming through) and the fitting is done to a very high standard, I could not find anything remotely dissatisfying. Highly recommend Fusion Doors

November 4, 2013
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Rated 5 out of 5 stars

job done

nice and easy, not alot of fuss, order it pay for it hey presto it's fitted. good door -good wellbehaved fitters(unusual) happy bunny. no bull sh-t involved. happy dayz :-)))))

September 20, 2013
Unprompted review
Rated 5 out of 5 stars

Highly recommend

My door was fitted a couple of weeks ago and I am absolutely delighted with it. From the first phone call this company were helpful and professional. From the door being measured to the fitting the guys were great. They turned up on time, worked cleanly and efficiently and did a first class job. The doors are very well made and reasonably priced. I love my new door !

September 18, 2013
Unprompted review
Rated 5 out of 5 stars

A first class product installed in no time.

My son used Fusiondoors and was very pleased with the service he received. I went online and had a look myself when I wanted a new front door. It was an easy, quick website and within about ten minutes I'd seen the one I wanted, and it was set up within 24 hours. The fitters came when they said they would and installed the door in no time, cleaning up after themselves and left me with the beautiful front door I saw on my computer. I would recommend Fusiondoors to all my friends.

July 10, 2013
Unprompted review

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