The central system got my address wrong and despite correcting them a number of times they still sent the installers to the wrong address. The first time the door was due to be installed it was brok... See more
Company replied
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The central system got my address wrong and despite correcting them a number of times they still sent the installers to the wrong address. The first time the door was due to be installed it was brok... See more
Company replied
We did our homework and chose the site online that offered all the options that we wanted. Ordering was simple. Confirmation, telephone calls, arranging a date for fitting went exactly as they stated... See more
We are really pleased with our new door. From ordering to fitting - everything ran smoothly and we felt well-informed throughout the whole process. We were a little nervous paying before completion bu... See more
I cannot fault the experience. The whole process is described on the website and that's exactly how it worked out. I really liked the door selection process and, unlike other companies, you can se... See more
no longer trading
no longer trading, no longer trading, no longer trading, United Kingdom
We were not sure about ordering our door on line but after reading the reviews decided to go ahead as the price was a huge saving on what we had been quoted from other door companies. We liked the fact that we could design the door ourselves and then be able to see what the door would look like. Once we placed our order we were phoned by [Name] who answered all questions and arranged for for [Link] to contact us to arrange measuring and fitting. We waited longer than seven days for fitting as we also wanted a window fitted alongside the door. Once we were giving a date everything went to plan and we were really pleased with both the door and fitting. Our door has now been much admired and we would not hesitate to recommend Fusion doors to others.
The online tool enabling you to choose your door style and furniture works very well - you really can "see" what you're getting. Once this was complete, the service was good and the guys turned up on time, did the job with no fuss and departed. The door really is a good quality product and it's a relief to have it in place.
All in all very well done, and although I've given 5 stars I would mention that the time from order to installation was slightly longer than the advertised - closer to two weeks. But that's still, reasonable, I think, for something like a new front door.
I've order two doors now on separate occasions. Both arrived far quicker than the high street could offer and the service and product were excellent.
Would thoroughly recommend to anyone in the future.
Fusion are fabulous!
Having placed my inital order and being informed that my unique door design would be individually made to my specific order I was impressed that it was ready to be installed within 7 days of ordering, Unfortunately however I was not and had to cancel installation twice which was always accepted curteously by the Fusion and [Link] team.
When I did get my act together and was able to have the door fitted I was impressed by the quality of the product; in my deisgned the leaded feature has been individually leaded rather than a transfer outline attached and the professionalism of the team who fitted the door on the day.
I would recommend everyone have a Fusion fantasy!
Like many others have stated, i also was a bit unsure of ordering a door from an online company i had never heard of. After reading the positive feedback i decided to go ahead and everything went smoothly from using the website right through to the door being installed.
It was also a very competitive price compared to other quotes i got.
Would highly recommend.
Easy to order online.
The fitters were probably the best tradesmen of any description that I've used in a long time.
All in all an excellent experience.
J.Hill
I was hesitant about spending £866 on a door without seeing it first and quite nervous when the balance of payment was debited from my account before the job had been done, but as other reviewers have said, this company is - truly - absolutely first class in all aspects.
I'm very impressed with my new doors; a front door and glass side panel and a plain back door.
The whole ordering service was very simple and the website easy to use. I tried various combinations until I settled on the design I was happy with.
It did take a little longer than promised for my doors to be fitted but maybe I was part of the pre Christmas rush and overall all it was a minor issue.
The fitters did a great job - they were very polite, they cleaned up after themselves and I just love my doors! Thank you!
You hear so many stories about sub-standard products and companies we spent a lot of time choosing a supplier and couldn't have chosen better. Great service and a great product
I am very happy with my front and back doors. They look amazing and I can rest assured they are secure. We noticed an immediate noise level reduction (i live on a main road).
It really was so simple and easy. Get a step by step non-commital quote for any type of door style without the hassle of unwanted salesmen, which you can save and come back to. Once you have decided, follow their simple online instructions. Order the first door and the option for a £50 reduction to continue and order a second door comes up. You then get an email explaining exactly what the process is going forward.
I shopped around, their prices are competitive. They promise to sort a survey the next day, this promise was upheld. Didn't even have to take a day off work, they phoned me an hour before arrival and i took an hour off work for the survey. Once they received the survey back i got another call to double check everything i wanted and arrange my fitting date.
The fitters came and did an excellent job. Taking care to clear up after themselves. They laid protective cloth on the floor to protect my carpets while they worked and hoovered up when they finished.
I wholeheartedly would recommend this company to anyone.
We ordered a red door from Fusion, we wanted something contemporary. A surveyor came within a week, and the door was fitted 10 days later. Both surveyor and fitters were very friendly, professional and efficient. They were very neat, clean and careful. The fitting of the door took about 2 hours, and the fitters took care to put our alarm back in place. The finish of the fitting is absolutely perfect, better than the original and the quality of the door is really beyond expectation. Its solid and very secure.
Absolutely nothing could have been done to improve either the service or the product. We are delighted with the door.
Fabulous door - we are just delighted with it. The fitting was prompt and well executed as well. Great product, great price, great service. It doesn't get much better than that.
I was so pleased with my door. I had been looking at these doors for a long time, because they did cost so much money, but they were worth every penny. I had to make a few telephone calls as I was undecided about my choice of door. Laura was so helpful every time I made a call. I was kept me informed all the way through and it was all completed so quickly. The staff were all wonderful and so polite - I would highly recommend this company.
it's so refreshing to actually find a company who treat you with respect and dignity. When they say they'll do something they do it.
Fantastic value. Truly remarkable service and a door that surpasses all our expectations.
We are the envy if our neighbours!! Thank you fusion
My Husband and I knew we wanted a composite door, after our existing door was looking tired.. We did the usual thing and went through our local paper and asked some companies to come out and see us..
We were less than impressed... their products seemed great, but the prices they quoted and the companies when they turned up, didnt fill us with confidence.
We decided to take a look online, and couldnt believe the choice.. We shortlisted a couple of companies, and then looked at them even more.
My husband is a bit Dilligent in these matters, he is an engineer, so knows a thing or two about these things, and basically our shortlist came down to Fusion..
That dilligence, truly paid off, from sales to fitting, and even aftercare, we have been treat as we were the most important customer. At every stage their team have looked after our every need.
I can't begin to say just how good they are, i wish more companies had their level of service..
All I can is Fusion is superb, and i know my family and friends will be choosing them too..
thank you fusion,
My only concern here was paying money out before I had seen the product, but I have to say the whole service start to finish was excellent. The door looks fantastic and was fitted really professionally. I would highly recomend Fusion Doors
very happy with the product looks stunning and i thought it was quite affordable for everything that I was getting with it.
I thought that their website was fantastic and when it came to the door being fitted it didnt take half as long as I thought. They even took the door so I didn't need to sort that out! Very happy overall and I know that if I had any problems in the future I always have my DGCOS pack to fall back on!
Great customer service from start to finish, made the process so much easier! Good quality door fitted with expertise.
I have no hesitation is using Fusion again!
From start to finish, Fusion Doors was fantastic, I created my own door and was given the price straight away on line then was contacted to see if there was anything else they could help me with! They have very good customer service skills. The day of the fit went very well, the fitting department was polite and did everything they needed to in an organised manor and the door is the best one in the street! My family and I are over the moon! Highly reccomend this company to anyone!
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