Fusiondoors - no Longer Trading 

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Rated 3 out of 5 stars

The central system got my address wrong and despite correcting them a number of times they still sent the installers to the wrong address. The first time the door was due to be installed it was brok... See more

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Rated 5 out of 5 stars

We did our homework and chose the site online that offered all the options that we wanted. Ordering was simple. Confirmation, telephone calls, arranging a date for fitting went exactly as they stated... See more

Rated 5 out of 5 stars

We are really pleased with our new door. From ordering to fitting - everything ran smoothly and we felt well-informed throughout the whole process. We were a little nervous paying before completion bu... See more

Rated 5 out of 5 stars

I cannot fault the experience. The whole process is described on the website and that's exactly how it worked out. I really liked the door selection process and, unlike other companies, you can se... See more

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  1. Door Shop

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no longer trading


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Rated 5 out of 5 stars

Very good service and product

Everyone involved in the purchase ,survey and installation of the door was helpfully and polite.all appointments were kept at the arranged times and the door was installed quickly and efficiently.

A very good product and service

July 5, 2013
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Rated 5 out of 5 stars

Best looking door on my road!

After having a couple of ridiculous quotes from well known companies, I decided to have a look online and came across Fusion doors. The website was very easy to use and it was great to be able to design your own door, customise it and also see the price as you go along. I ummed and ahhed for a while a wasn't quite sure how I felt about paying for everything upfront and before fitting BUT I shouldn't have worried as everything happened as the website said it would. The 2 guys who came to fit the door were great, very professional, clean and tidy and fitted it in no time at all. I am VERY happy with how the door looks and hope it will stand the test of time!

June 28, 2013
Unprompted review
Rated 5 out of 5 stars

"Did exactly what they said on the tin"

I cannot fault the experience. The whole process is described on the website and that's exactly how it worked out. I really liked the door selection process and, unlike other companies, you can see exactly how it will look and how much it will cost (on some websites they don't even show prices!). The two fitters were excellent - they arrived on time as arranged and did a thoroughly professional job with no mess. I ordered the Yale Keyless lock and it works like a dream (although the woman's voice is quite annoying - don't worry you can turn her off).

I cannot rate them highly enough and would certainly use them again if needed and will recommend them to friends too.

June 26, 2013
Unprompted review
Rated 5 out of 5 stars

Fantastic Experience!

The company's promises were all met as outlined on their website. All staff I came into contact with were friendly and helpful. The door met my expectations and is well fitted. I would definitely recommend.

June 26, 2013
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Rated 5 out of 5 stars

Great service

I would highly recommend Fusion Doors. Great website where you can 'build' your perfect door (it's great to be able to try out different colours and designs) and good price compared with other quotes we got. Very easy to order and we received the phone calls back exactly when they said they would be in touch. Our new door was fitted this week and looks fantastic; very happy.

April 5, 2013
Unprompted review
Rated 5 out of 5 stars

5Star service, 5 Star door

Very happy with the service from start to finish. The fitters were very professional and very friendly and have done a brilliant job.
We went for the option of a yale keyfree system and would highly recommend it.

March 19, 2013
Unprompted review
Rated 5 out of 5 stars

I am very happy with my new door

The whole process was carried out very professionally from the point of ordering until installation. The online ordering was easy to follow and any problems we did encounter were dealt with over the telephone in a friendly and efficient manner. The door was exactly as we ordered and we feel it is very good value for money. The fitters were professional, courteous and showed respect for our property keeping their work area clean and tidy at all times. We would recommend Fusion Doors to friends and family.

February 27, 2013
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Rated 5 out of 5 stars

Straightforward Reliable Helpful

I was having dificulty sourcing a front door that complied with insurance specificiations and police recommendations until I came accross Fusion doors. A good price, easy to use the online system and properly installed. Fusion also called to ensure that I was happy with my choice before manufature, and were patient when I changed my mind. All in all an excellent service.

Would happily return to them in future

February 8, 2013
Unprompted review
Rated 5 out of 5 stars

Very good any every way

I've been really pleased with every stage of my order, starting with the website door designer, which makes the ordering process simple and straightforward, and sets out the price clearly. On placing my order, there was good and prompt e-mail and phone follow up. The measuring up was done a couple of days later, and then the fitting day was about nineteen days after that. The fitting was done to a very high standard, and it was carried out with the least disruption. It probably took about four hours in total.
The door looks great and is a very high quality product; very nicely engineered and manufactured. Good and solid, secure and thermally efficient. I went for the secured by design lock, and I think this is worth doing for the small amount of money it costs, and the added security benefit.
I did do my research beforehand, and reading other reviews convinced me that Fusion Doors were a great company. I can honestly say that my new front door is exactly how I thought it would be, in terms of quality, installation and service.
I would have no hesitation in recommending Fusion Doors to anyone.

February 7, 2013
Unprompted review
Rated 5 out of 5 stars

A Great Service

From the moment the we made the order online the whole process ran smoothly. Promises on the Fusion Doors website were all kept with people calling when they said they would. Three weeks after ordering we have two lovely new doors. Would recommend.

November 29, 2012
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Rated 4 out of 5 stars

Easy to do business with!

From building the door with cool quote builder; asking questions on the on-line chat facility; placing the order; right the way through to the excellent installers it has been a refreshing change working with a company who deliver as promised!

November 5, 2012
Unprompted review
Rated 5 out of 5 stars

pleased as punch

Very pleased with our door and visiters have said how nice it looks.a young man came to fit it ithink his name was Craig he worked rearly hard and well. later more helpers followed but most of it was done..also was given good advice on choosing door.

October 27, 2012
Unprompted review
Rated 4 out of 5 stars

The ability to coose and price the options, the ordering, survey and installtion were excellent

Everything went according to plan.
16April 2013
I posted the above comments 6 months ago, soon after the £867 door was installed. At the time of buying the door from Fusion Doors I was not aware that GFD Trading had been awarded Retailer of the Year 2012 in the Regional Awards. I bought the door after the mainly positive comments on this website.

The following incidents will allow you to judge for yourself.

October 2012 - New door (top half glazed) was installed.
.
December 2012- Two people came to alighn the door because it was difficult to lock.

February 2013 - After I informed the company that the cassette over the glazed section was coming unstuck, two people came to replace the entire glazed unit and fitted new cassettes. They also realigned the weather strip at the bottom.

March 2013 - One person came to align the door because it appeared not to be properly aligned. The surface of the door was not flush with the frame. This person decided that the door was warped and it needed to be replaced.

April 2013 - Two persons came and fitted a brand new door.

It has taken almost 6 months to have a fault free door. Nine people have been involved with the door from installation.You don't expect this after reading the positive comments posted on this website. There was no friction involved in my dealings with the people in the company or those who attended onsite. However, I would have been nice to get an acknowledgement to a recorded delivery letter sent to the owner of GFD Trading in March 2013.

October 25, 2012
Unprompted review
Fusiondoors - no Longer Trading logo

Reply from Fusiondoors - no Longer Trading

Mr. Appadurai,

we appreciate your comments and apologise for the inconvenience you have been caused. In this rare instance the door was found to have a slight manufacturing defect, which is a rarity but can unfortunately happen.

Unfortunately a manufacturing defect such as this is impossible to determine until the door is fitted. We replaced the faulty item as promised and feel that the issue was dealt with swiftly on our part. This defect was also responsible for the cassette issue in February.

Regarding the alignment in December, this can be required in the weeks after a door is first installed. As the door settles it can experience a certain amount of 'thermal movement'. This problem was reported on the 10th December, we attended site and rectified it the next day.

We hope that despite the issues you experienced you will appreciate we have resolved these as quickly as possible, and we thank you again for your custom.

Regards

The Fusion Team

Rated 5 out of 5 stars

Great service way above expectations !

From order to finished job,I couldent have been more pleased ,
simple straight forward ordering ,polite fitters that spent more time on the finishing touches then the installation of the door and frame ,as for cost ,there was no hidden extras and I would gladly reccomend this company and products to my friends and family .

October 19, 2012
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Rated 5 out of 5 stars

First class work

I would definitely recommend Fusion Doors. The whole process from start to finish was very straightforward and professional. There was no hard sell and the standard of workmanship and fitting was excellent. Thank you

August 11, 2012
Unprompted review
Rated 5 out of 5 stars

Wow - Fabulous door, professional & efficient service all round

From ordering to installation I have been more than impressed with the service provided by Fusion Doors from initial contact within 1 hour of ordering to arranging the survey and fitting. Very punctual, tidy and courteous fitter completed the job in 2 hours. Very happy customer, will definitely use again and would recommend to anyone considering ordering online who may have reservations.

August 11, 2012
Unprompted review

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