As a rule I have had no complaints with the quality of my broadband however thr only reason I have left 4 stars instead of 5 is due to lack of communication at this point. I've sent numerous emails... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Exceptional service from Stephanie in setting up our contract and all related administration then from Liam who installed the fibre system and then, again, from (the other) Liam in Support who could n... See more
Company replied
I called Fusion Fibre to query the amount payable on an invoice I received today (16/1/2026). The amount quoted exceeded what I was expecting to pay following my renewal 24 month contract. I spoke to... See more
What made my experience worth the 5 stars? Well as most of us do we dread having to call up any form of customer services it’s generally more frustrating than necessary! But the lady I spoken with (fo... See more
Company replied
Company details
Written by the company
We’re Fusion Fibre Group, an internet service provider on a mission to deliver some of the fastest and most reliable broadband the UK has to offer. We specialise in providing ultrafast broadband to homes and businesses across the UK, with a goal to future-proof both rural and urban communities through high-speed, full fibre connectivity. As demand increases for seamless online experiences, from streaming and remote working to gaming and smart home technology, we believe no one should be left behind. That is why our fibre-to-the-premises (FTTP) network is designed for long-term performance, delivering stable, high-bandwidth broadband that supports the connected lifestyles of today and tomorrow. Let Fusion Fibre Group switch your broadband into the future. Check our website to see if our ultrafast full fibre network is available in your area.
Contact info
19-21 Great Tower Street,, EC3R 5AR, London, United Kingdom
- 0333 305 7560
- hello@fusionfibregroup.co.uk
- fusionfibregroup.co.uk
4.0
Great
671 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 40% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great help solve the issue in just a…
Great help solve the issue in just a few minutes!
July 23, 2025
Unprompted review
Reply from Fusion Fibre Group
Hi Ludovit,
Thank you so much for your review! We’re really glad we could resolve the issue quickly for you, that’s exactly what we aim for.
If you ever need anything else, we’re always here to help.
Thanks again,
Fusion Fibre Group
Great customer service
Liam knew his stuff.....an expert. Made things very easy to get back connected. A topman, credit to the company.
July 22, 2025
Unprompted review
Reply from Fusion Fibre Group
Hi Lee,
Thank you so much for the fantastic review! We are delighted to hear that Liam made the reconnection process easy, and got you back online without any hassle. He is a real credit to the team, and we will be sure to pass along your positive feedback.
If there is anything else you need, we’re always here to help.
Thanks again,
Fusion Fibre Group
just rung the number & spoke to some…
just rung the number & spoke to some guy, i asked him a few questions after giving him some info 1st but he clearly wasnt listening to what i was saying! he wanted me to sign up with them.. EEEEERRRR NO!!! i wanted answers to questions 1st..
July 21, 2025
Unprompted review
Reply from Fusion Fibre Group
Hi Mark,
Thank you for your feedback. We are sorry to hear about your recent experience. It is important to us that every enquiry is handled with care, and we regret that you felt like your questions were not being heard.
If you are still considering joining us, we would love the chance to answer all your questions properly. Please feel free to give us another call and select Option 1, and our team will be happy to help. To provide an accurate quote, we will just need your full address, email, and phone number.
We appreciate you taking the time to share your experience, and we hope we can assist you better next time.
Thanks,
Fusion Fibre Group
10/10 customer service
Nathan was incredibly helpful and patient as he walked me through the multiple set up stages. 10/10 for customer service!
July 19, 2025
Unprompted review
Reply from Fusion Fibre Group
Hi Hannah,
Thank you so much for your wonderful 10/10 review! We're delighted to hear that Nathan was both helpful and patient throughout your setup. We’ll be sure to pass it on to him.
If you ever need anything else, we’re always here to help!
Thanks again,
Fusion Fibre Group
Reply from Fusion Fibre Group
Hi there,
Thank you for taking the time to leave a review! We're so glad to hear you had an excellent experience with our technical support team. Patience is something we truly value, so it’s wonderful to know it made a difference.
If you ever need assistance again, we're just a message away!
Thanks again,
Fusion Fibre Group
Nathan was very helpful got me online…
Nathan was very helpful got me online super quick thankyou
July 15, 2025
Unprompted review
Reply from Fusion Fibre Group
Hi Nicole,
Thank you so much for the 5-star review! We're thrilled to hear that Nathan got you online so quickly. We'll be sure to pass on your lovely feedback.
If you ever need anything else, don’t hesitate to reach out, we’re always here to help!
Thanks again,
Fusion Fibre Group
Nathan was lovely
Nathan was lovely, explained everything brilliantly and was patient. Query resolved and very fast
July 8, 2025
Unprompted review
Reply from Fusion Fibre Group
Hi Daynah,
Thank you so much for your review! We're really glad to hear that Nathan explained everything clearly and resolved your query so quickly. We’ll be sure to pass along your kind feedback.
Welcome aboard, and if you ever need anything, we’re here to help!
Thanks,
Fusion Fibre Group
Just had fusion fibre installed this…
Just had fusion fibre installed this morning by Harry, couldn't of asked for a better installer. Very polite guy no fuss straight in and out very quick installation. Would highly recommend anyone getting fusion fibre to ask for Harry to do the installation.
July 1, 2025
Unprompted review
Reply from Fusion Fibre Group
Hi Lee,
Thank you so much for the 5-star review! We're delighted to hear your installation went smoothly and that Harry left such a great impression. We’ll be sure to share your kind feedback with him.
Thanks again for the recommendation, and welcome to Fusion Fibre Group!
Thanks,
Fusion Fibre Group
First Class Customer Support
We had an issue getting a personalised voice mail on our Yealink phone. Liam patiently listened to our issues and explained what he would do to resolve the issue.When the fix did not work he tried another tack and copied the voice recording I had made into the system. He was kind, friendly and helpful and inspired confidence at each stage. He deserves a huge thank you for his tenacity and ability to get the problem sorted.THANK YOU LIAM.
June 26, 2025
Unprompted review
Reply from Fusion Fibre Group
Hi Dalgy,
Thank you for your fantastic review! We’re so pleased to hear you had a great experience with our team. We’ll be sure to pass your positive feedback on to Liam.
Thanks again!
Fusion Fibre Group
Liam was excellent!
Liam was great. He talked me clearly through each step of the set up and knew the fix for the issues we had along the way.
He made sure to answer all of my questions and checked the connection of the line too. Overall I was very happy with the service and Liam was a great face for the company. Thanks Liam.
June 27, 2025
Unprompted review
Reply from Fusion Fibre Group
Hi Louis,
Thank you so much for taking the time to leave a review! We will be sure to share your kind words with Liam.
Thanks again!
Fusion Fibre Group
Prompt and friendly response
Prompt and friendly response. Problem solved directly.
June 25, 2025
Unprompted review
Reply from Fusion Fibre Group
Hi Martyn,
Thank you so much for the 5-star review! We’re thrilled to hear you had a great experience, it means a lot to us.
If there is ever anything else we can do for you, we’re always here to help.
Thanks again,
Fusion Fibre Group
Absolutely professional.
June 20, 2025
Unprompted review
Reply from Fusion Fibre Group
Hi Seb - that's what we love to hear. Thanks!
Quick and easy.
We have recently had Fusion Fibre installed. From the beginning, Kevin Jewitt was very honest and helpful. The installation was quick and all the work was done to a very high standard. We are very pleased with the whole process and fully recommend Fusion Fibre.
Ian W. Stocksfield.
June 20, 2025
Unprompted review
Reply from Fusion Fibre Group
Hi Ian, thanks for the fantastic feedback! Will let Kevin know you left this great review!
Got me connected straight away
Got me connected straight away, the verbal instruction was clear and straight forward.
June 19, 2025
Unprompted review
Reply from Fusion Fibre Group
Hi Philip - great feedback, thanks for leaving us a review!
Spoke to Liam who was excellent
Spoke to Liam who was excellent - really helpful and resolved my issue quickly.
June 19, 2025
Unprompted review
Reply from Fusion Fibre Group
Hi Martin - thanks for the kind words about Liam, we'll pass this on for you!
My best Fusion experience by a mile!
Liam contacted me about the fact that my VIOP phone had not arrived even though the cable had been installed over a month ago.
Liam was excellent. He dealt with my concerns and explained precisely what he would do to correct the problem.
I have just received the phone I.e. less than 24hrs after our conversation. That's brilliant service - the best experience I've had in my dealings with Fusion!
Now I'm waiting for Liam to ring, as he promised, to talk me through the installation process.
As I was writing this he rang! Our VOIP phone is now installed and working perfectly.
Liam was patient, clear and obviously knew exactly what he was doing (and getting me to do). Many thanks for the work you've done. 5 STARS!! Thoroughly deserved. Geoff Walker.
June 17, 2025
Unprompted review
Reply from Fusion Fibre Group
Hi Geoffrey - thanks for the 5-star review. We'll pass this feedback on to Liam, thanks so much!
Cancelled broadband due to moving out.
Very simple process. One phonecall, no fees, very helpful.
June 10, 2025
Unprompted review
Reply from Fusion Fibre Group
Hi Sarah, thank you so much for your wonderful review. We're glad we could help!
Over charging me double the price they…
Over charging me double the price they offered me
May 1, 2025
Very helpful great customer service and…
Very helpful great customer service and able to keep original number everything completed quickly would highly recommend
June 6, 2025
Unprompted review
Reply from Fusion Fibre Group
Hi Julie, thanks for your review! Have a great day!
They haven't even told me that my…
They haven't even told me that my payment is overdue or took my bank account details so what do I do
June 5, 2025
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.