The Teratek range of garden power tools from Futura Direct are great products. I have had two for the past seven years and still working great ( cordless strimmer and cordless telescopic pole hedge tr... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Excellent customer service from Futura Direct. My hedge trimmer was replaced free of charge very quickly after it stopped working. We purchased it a year ago. With which Eloisa was brilliant. Highly... See more
Ordered a long reach, battery powered hedge trimmer from this company. The product arrived quickly, well packed, in good condition and exactly as described in the advertisement. The machine was ea... See more
The bottom plate of my Terratek cordless strimmer broke some 20 months after purchase via Amazon and whilst looking for a replacement, I noticed the strimmer came with a 24 month warranty. I e mail... See more
Company details
Written by the company
At Futura Direct, we specialise in heating products with your comfort in mind. With an extensive range of branded electric heaters, blankets and patio heaters. As well as fans, air purifiers, dehumidifiers and so much more, all at unbelievable prices.
Contact info
Unit 8, Quantum Court, Church Lane, Adwick-le-Street, DN6 7AY, Doncaster, United Kingdom
- help@futuradirect.co.uk
- futuradirect.co.uk
4.0
Great
603 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 7% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great ,fast delivery.
July 28, 2023
Advertisement
The item arrived on time
The item arrived on time. I can't say too much about the hedge trimmer because I haven't used it yet.
Unfortunately I didn't read the description of the trimmer when I bought it and it does state it is a long hedge strimmer for doing high hedges/bushes etc. I didn't send it back because I do have a high tree that I have been trimming back so it doesn't get any taller so it will be handy for that instead of standing on ladders.
I have bought other gardening equipment from this company, (grass strimmer) which I have been very happy with therefore I don't see me having any problem with the hedge trimmer. I would certainly buy more goods from this company.
July 26, 2023
Extremely fast delivery and timely delivery
Extremely fast delivery and timely delivery information.
July 25, 2023
Advertisement
Authentic original parts needed for our…
Authentic original parts needed for our Terratek cordless tools.
July 24, 2023
very good service at a fair price
July 24, 2023
i was stuck for a screw gun.the person…
i was stuck for a screw gun.the person i spoke on line was very helpfull it was a good deal to.
July 24, 2023
This company has absolutely no customer…
This company has absolutely no customer service i have been waiting over 18 days for a refund and today took the biscuit first of all they say they haven't a clue what I'm on about then i have had to resend all the tracking details again and have been told to wait another 5-7 days for my money ,thats the 3rd time I've been told this . DO NOT BUY FROM THEM .
July 14, 2023
Unprompted review
Advertisement
Good service
July 2, 2023
The company were exceptionally helpful
The company were exceptionally helpful. They replied quickly to my queries and could not have helped me more.
July 1, 2023
Great little heater.…
Great little heater perfect for our downstairs loo. We did have a problem with the first heater we received but one e-mail to futura and 2 days later a new heater arrived. Amazing customer service. We are very pleased with the heater and the service we got.
July 2, 2023
Advertisement
Fantastic delivery and good product
June 29, 2023
Excellent Service
Very quick delivery, exactly what I needed.
Easy to find spares for TerraTek strimmer.
June 28, 2023
Good quick service itgem arrived the…
Good quick service item arrived the next day really impressed
June 27, 2023
Fantastic
Fantastic! Got delivery next day. No fuss, and easy website. Would definitely recommend. Will check first for future purchases
June 26, 2023
Advertisement
Quick and efficient service
June 23, 2023
Fast delivery and well packaged ,easy…
Fast delivery and well packaged ,easy to order from
June 23, 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.