I bought a panel heater from them which developed a fault after 16 months. I spoke to the customer services who promptly sent me an email with information needed from me. I promptly returned i... See more
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Review summary
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The product delivered fitted my strimmer unlike the one available from another supplier via Amazon which does not it. Delivery was prompt
After a newly bt hedge trimmer failed after an hours work, a couple of emailsto their help@, (with no response), and then a few calls a new unit was sent. So 4/5 … fairly happy.
Excellent customer service from Futura Direct. My hedge trimmer was replaced free of charge very quickly after it stopped working. We purchased it a year ago. With which Eloisa was brilliant. Highly... See more
Company details
Written by the company
At Futura Direct, we specialise in heating products with your comfort in mind. With an extensive range of branded electric heaters, blankets and patio heaters. As well as fans, air purifiers, dehumidifiers and so much more, all at unbelievable prices.
Contact info
Unit 8, Quantum Court, Church Lane, Adwick-le-Street, DN6 7AY, Doncaster, United Kingdom
- help@futuradirect.co.uk
- futuradirect.co.uk
4.0
Great
602 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 7% of negative reviews
Typically replies within 24 hours
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Great Company
Great in answering questions on a product. Would definitely buy ftom this Company again
September 3, 2023
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Terratek strimmer
Owning Terratek hedge clippers, drill and strimmer, I was disappointed, having received an eMail saying they would replace a faulty battery, not to have received the replacement battery nor a reply to any of my several eMails chasing it so, I have a strimmer I can't use.
They were very good in the past, replacing the clippers twice because they wouldn't charge but this has spoiled their record. Poor customer service
August 3, 2023
Unprompted review
Excellent value
Excellent value, good communication, prompt service. Could not fault the experience.
August 27, 2023
Speedy delivery at a great price
August 30, 2023
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Good price and arrived quickly
August 30, 2023
Good Seller And Good Delivery
August 29, 2023
Once again
Once again, a fine price and excellent delivery service
Keep up the good work
Regards,
John
August 28, 2023
Have purchased two items both had…
Have purchased two items both had issues.2 plates on strimmer faulty after two months, purchased replacement as advised by futurism’s,different fitting on receipt, when logged on their site,no response,even though they say will respond in two day. Not a company I would deal with again
Most disappointing
July 31, 2023
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Product did not arrive
July 29, 2023
I ordered 2 blade holders and bolts for…
I ordered 2 blade holders and bolts for the cordless strimmer on the 26th of July and the cost came to over £29, I am still waiting to receive them.
I already contacted your firm and expected much better service than this as I am a PRIME member.
Meantime the weeds have grown a lot and need cutting down now.
Yours Sincerely,
Douglas J. Sutherland
July 25, 2023
Best way to contact if issue with product within guarantee..
After no response when leaving an email as per recorded message when phoning them, I tried again using the email they gave on my receipt email. I have a pole cutter within guarantee where the thread has gone on the spindle that tightens the extension (possibly always had gone as it's had no mistreatment), not safe to use as it is. A quick response this time and a promise of a replacement part. 4* due to them not responding to initial contact.
August 8, 2023
Unprompted review
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Microwave dish cover.
I like this site. I have brought a few bit and pieces.
Unfortunately the lid l brought was completely smashed. Not packed very well at all. Came in a plastic bag.
So no chance
I reported it and got a replacement which arrived smashed too.
July 24, 2023
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Excellents Service
Ordered the part for my Terratek Hedge Trimmer and it t arrived within 48 hours
July 30, 2023
Great ,fast delivery.
July 28, 2023
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