Good evening Sir, I have peace of mind with the last seminar I attend am ready to Trade/invest and work with FXTM to see how it grow better. Am working towards $50 or more before I can bring in my Fr... See more
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Review summary
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My true experience is. I register myself with FXTM 26th. Sep. 2025. I wanted to trade in Forex market i tried my best to open the platform to start but till today not able to start i don't know why... See more
Company replied
As I moved countries, I requested an update on my address and phone number under personal details. This became very complicated in my opinion. Instead of just updating a database I had to open a n... See more
Company replied
Company details
- Finance Broker
- Currency Exchange Service
- Gold and Silver Trading Company
- Investment Service
- Non-Bank Financial Service
- Stock Broker
About FXTM
Written by the company
FXTM is one of the world’s largest financial trading businesses, with a global network of offices and regulatory jurisdictions spanning Europe, the Middle East, Africa, Asia and Latin America, and with clients in over 180 countries. We provide them with a comprehensive service that optimizes opportunity, accessibility, and support for all their needs.
‘More’ means more opportunities across the spectrum of trading instruments, including FX pairs, market indices, metals, commodities, crypto and equity CFDs; more accessibility through a choice of accounts, platforms and secure payment systems; and more support via our online education program, podcasts and seminars, multi-lingual client support team and our daily market news, trading signals and analysis service.
Above all, we’re committed to creating a trusted, secure and reliable trading environment for all our clients. We’re regulated in every country where we operate, our clients’ funds are fully segregated and we’re completely transparent about our trading contracts, spreads, fees and commissions.
Contact info
Exinity Limited, 5th Floor, 355 NEX Tower, Rue du Savoir, Cybercity, 72201, Ebene, Mauritius
- +447884282167
- https://www.fxtm.com/en/contact-us/
- fxtm.com
2.5
Poor
1K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
your old website is easy to navigate…
your old website is easy to navigate than the new one, let me, give us your new nigeria website to start with. maybe am the one missing it.
May 9, 2025
Reply from FXTM
Hello Moses,
Thank you for your feedback. We appreciate your thoughts on the website experience. The updated design is aimed at providing improved functionality, but we understand it can take some getting used to.
If you need help navigating or finding specific features, our support team is happy to assist.
Best Regards,
The FXTM Team
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I have just started with FXTM
I have just started with FXTM. Too early to provide a baseline review
May 8, 2025
Reply from FXTM
Dear Mahesh,
Thank you for your feedback and for choosing FXTM! We're glad to have you with us. As you continue your trading journey, we’re here to support you every step of the way. If you ever need assistance or guidance, feel free to reach out.
Best Regards,
The FXTM Team
The app keeps loving out while trading
The app keeps loving out while trading
And have to keep loging in every 2min
May 6, 2025
Reply from FXTM
Dear Clive,
Thank you for your feedback. We're sorry to hear about the inconvenience you're experiencing with the app. This isn't the experience we aim to deliver. Kindly ensure you're using the latest app version, and if the issue persists, please contact our support team so we can investigate and assist further:
https://fxtmhelpcenter.zendesk.com/hc/en-gb/requests/new
Best Regards,
The FXTM Team
Assistenza Clienti Fantastica
apertura account impeccabile Andrews è stato Grandioso !!!!!! 10\10 Lode
May 7, 2025
Unprompted review
Reply from FXTM
Ciao Davide,
Grazie per il tuo prezioso feedback! Siamo entusiasti di sapere che l'apertura del tuo conto è stata un'esperienza fluida e che Andrews ti ha fornito un'assistenza eccellente. Non mancheremo di trasmettergli i tuoi complimenti. Siamo lieti di averti con FXTM!
Cordiali saluti,
The FXTM Team
Hi everyone !
Hi everyone !! Here is evident to show ! FXTM ignored to pay !! There put a excuses and refused to pay there errors .
Success!
Your withdrawal request 13557661 was successful.
Please note some withdrawal transfers require additional verification. Go to your Transaction History to track its status.
Transfer Details
Transfer Request ID
Operation
Date created
Payment System
Sender
13557661
Withdrawal
04.04.2025 15:25
Local Solution Vietnam
116043594
5000.00 USD
Recipient
8884145061
Status
Processing
April 30, 2025
Unprompted review
Reply from FXTM
Hello Huu Tai,
We understand the importance of timely withdrawals. Based on the details shared, your request is currently being processed. Some payment methods may require additional verification depending on the region and provider. We appreciate your patience and invite you to contact our support team if you need further clarification:
https://fxtmhelpcenter.zendesk.com/hc/en-gb/requests/new
Best Regards,
The FXTM Team
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Quick withdrawal
Quick withdrawal, good spreads and overall good broker but need some optimization on application,,
April 22, 2025
Unprompted review
Reply from FXTM
Dear Ehsan,
Thank you for your feedback and support! We’re pleased to hear you’re happy with our withdrawal speed, spreads, and overall service. Your comment regarding app optimization is noted and has been shared with the team for further improvement.
Best Regards,
The FXTM Team
I’ve been using this broker for more…
I’ve been using this broker for more then 7 years, but it has came to my attention that its service to clients has downgraded badly in a ways I’ve never seen before. Withdrawals have issues and you cannot even get help from anyone not even the support team. If you ask too many questions they block you so you don’t have to annoy them, they will tell you agent are very busy at times, or theres maintenance that’s why you can’t withdraw funds. It’s easy to deposit but once you do your money and profit is stucked with only 2 methods of withdrawals that would not even support your state
April 14, 2025
Unprompted review
Reply from FXTM
Dear Lungile,
Thank you for being with FXTM for over 7 years. We truly value your long-term trust. We’re sorry to hear that your recent experience has not met expectations.
Withdrawals are processed in line with regulatory and security requirements, and any limitations are often due to the selected payment method or local availability. We understand your frustration and would never intentionally restrict access to your funds or limit communication.
We’d like to investigate your case further and assist you directly. Please share your FXTM account ID via Trustpilot or reach out to our support team through this secure link:
https://fxtmhelpcenter.zendesk.com/hc/en-gb/requests/new
Our goal is to resolve your issue and restore your confidence in our service.
Best Regards,
The FXTM Team
FXTM always want to steal money of customers.
I have a trading contract with FXTM, for a very long time.
FXTM and FXTM's payment partner have a payment/deposit service contract.
Deposit processing is too slow, causing me losses.
Note: FXTM has been delayed in processing my transfer/deposit on at least 5 previous occasions.
The correct way to resolve this issue is: FXTM compensates the client, then charges the FXTM payment partner. But FXTM does not compensate me. FXTM says it is the payment partner's fault and FXTM is not responsible, as stated in FXTM's terms & conditions.
-----
This is similar to when an airline has an accident, causing damage to people and property, but the airline refuses to compensate the victim/family of the victim on the grounds that the plane crash/failure is the fault of the airline's partner - the aircraft manufacturer, not the airline. And they have also declared a disclaimer of compensation in this case, as stated in the Terms & Conditions sent to you (hidden information, very difficult to find and read).
-----
So would you buy or continue to use the services/products of an airline/company that provides poor quality products, and then refuse to compensate when it has caused damage to customers?
==>> FXTM is a gang of thieves, a scam company, disguised as a brokerage company with very poor, very bad quality services/products. The police will soon arrest and eliminate this scam gang.
--------------------
Refer to FXTM's response, dated 22 April 2025:
I was a customer of FXTM for more than 10 years, having more than 2 trading accounts on their platform, so they can not say my KYC process remains incomplete. I provided/submitted full Personal Information for their Identification process. They may have been acceptable in the distant past, but are unacceptable today.
They have deleted the data in 2 accounts which I have filed a complaint with them. However, I have kept it in time as evidence. I am asking law enforcement agencies to intervene, to force them to compensate me.
FXTM is a company that is not transparent, dishonest, and willing to lie to cover up their fraudulent behavior. You will only lose money, lose time, continue to lose money, lose time, and effort as a client of FXTM. You can try it if you want, it's up to you.
March 21, 2025
Unprompted review
Reply from FXTM
Hi Vita,
We take your claims seriously and would like to clarify that all FXTM accounts are subject to strict regulatory requirements, including full verification and documentation checks. Any account deactivation or data removal would only occur in line with legal obligations, regulatory compliance, or prolonged inactivity, never without due cause or notice.
We encourage transparency, and any client with a genuine concern is always welcome to resolve it directly through our official support channels. However, continuing to post misleading or defamatory statements does not reflect the facts of the case and does not assist in reaching a constructive outcome.
If you are willing to resolve this matter professionally, we invite you once again to submit a request here so our compliance team can investigate further:
https://fxtmhelpcenter.zendesk.com/hc/en-gb/requests/new
Best Regards,
The FXTM Team
------------------------------------------
Hello VITA,
After reviewing your case thoroughly, we can confirm that no deposit was recorded on your account, and your KYC process remains incomplete.
FXTM operates under strict regulatory guidelines and adheres to transparent procedures for all deposits and withdrawals. While we work with third-party payment providers, we remain committed to resolving issues promptly whenever they arise. That said, unverified claims and offensive language do not reflect the actual nature of the situation or our ongoing efforts to support you.
If you require further clarification or wish to complete your verification, our team is ready to assist you via live chat or by submitting a support ticket here:
https://fxtmhelpcenter.zendesk.com/hc/en-gb/requests/new
Best Regards,
The FXTM Team
lots of manipulation going on.....
January 1, 2025
Reply from FXTM
Dear Fernandes,
FXTM is a fully regulated broker committed to transparency, fair trading practices, and compliance with international standards. If you’ve experienced any specific issues, we’d like to look into them further.
Please contact our support team directly so we can assist you:
https://fxtmhelpcenter.zendesk.com/hc/en-gb/requests/new
Best Regards,
The FXTM Team
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Am not interested in your new upgrade platform
Your new platform is not well okay. Because there is no bar chart in this new upgrade, for me am not in support of this your new upgrade because since you're upgrade I start losing much money. This make lose hope in you. Because I can check chart with your signal with my mobile?
April 10, 2025
Reply from FXTM
Dear Felicia,
We’d like to clarify that the bar chart option is available in the FXTM trading app. You can switch between bar, candle, and line charts by tapping the icon next to the settings gear on your chart screen.
If you’re having trouble locating it, our support team is happy to assist and guide you through navigating the chart types and using other features effectively. Please reach out via live chat or submit a request here:
https://fxtmhelpcenter.zendesk.com/hc/en-gb/requests/new
We’re here to help and want to make sure you’re fully supported.
Best Regards,
The FXTM Team
I have been wronged. Money was withdrawn from my account without asking me. It was $700 through crypto currency. I was not sent any official mail and was not informed. When I asked the FXTM company, t
Hello, I am Rahul Bhole, I have been working with fxtm company mikitek for a year, but this is the first time this has happened to me. I have not received any official phone call or email from my account and money was withdrawn from my account without my permission. If there was a loss of 700 dollars in trading, I would have understood it, but the money was withdrawn directly from my account. I have suffered a huge loss. I have not received that money. This is my sincere request to fxtm company to get my money back. Your loyal customer, Rahul Bhole
I have been wronged. Money was withdrawn from my account without asking me. It was $700 through crypto currency. I was not sent any official mail and was not informed. When I asked the FXTM company, the company refused to pay me. I had been working with the company for a long time. Now I no longer trust the company. Friends, keep your money safe. This kind of theft can happen to you too.
April 10, 2025
Reply from FXTM
Dear Rahul,
Please be assured that FXTM takes the security of client funds and accounts extremely seriously.
Withdrawals are only processed through secure channels, and we never complete a transaction without proper authorization and verification. If funds were withdrawn without your consent, it may indicate unauthorized access to your account. We strongly encourage you to report this immediately to our support team so it can be fully investigated.
Please contact us directly through live chat or submit a support ticket here:
https://fxtmhelpcenter.zendesk.com/hc/en-gb/requests/new
We are committed to resolving this matter and assisting you as quickly as possible.
Best Regards,
The FXTM Team
Serious difficulty in withdrawing from…
Serious difficulty in withdrawing from my trading account after paying for the verification fee, still, my bank name could not be seen.
March 31, 2025
Reply from FXTM
Dear Gbolahan,
We're sorry to hear about the difficulty you're experiencing with your withdrawal process.
Please note that FXTM does not charge a separate verification fee. All verification steps are part of our regulatory process to ensure the security of your account. If you're unable to see your bank name or complete the transaction, our support team is here to help.
Please contact us directly through live chat or by submitting a request here: https://fxtmhelpcenter.zendesk.com/hc/en-gb/requests/new
We’ll make sure your case is reviewed and resolved as soon as possible.
Best Regards,
The FXTM Team
Great company
Great company, honest with decent spreads.. I haven’t a large account but trade regularly and they still think I’m important.
April 10, 2025
Reply from FXTM
Dear Nick,
Thank you for your kind words! We're glad to hear that you're enjoying your trading experience with FXTM. Every trader matters to us, no matter the account size, and we’re committed to providing fair, transparent service to all.
We appreciate your continued trust and look forward to supporting your trading journey.
Best Regards,
The FXTM Team
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Please let my issue be resolve quickly
Please let my issue be resolve quickly. I made a withdrawal since on Wednesday and the money was deducted from my account account until while the process says it failed. Am yet to receive my money and it has not yet be reverse into my trading account and I need that money urgently.
April 9, 2025
Reply from FXTM
Dear Jonathan,
Thank you for bringing this to our attention. We understand how important this matter is, and we’re sorry for the delay.
Withdrawal issues like this are not typical, and we’d like to review your case urgently. Please get in touch with our support team directly through live chat or by submitting a request here:
https://fxtmhelpcenter.zendesk.com/hc/en-gb/requests/new
We're here to assist and ensure that this is resolved as quickly as possible.
Best Regards,
The FXTM Team
If we cannot trust the reviews on…
If we cannot trust the reviews on TrustPilot, that makes it a sham website as well.
I wrote a negative review here in 2022 about fxtm when they refused to pay me my money. Up till now, they didn't pay me that money, but my review have been taken offline.
That means TrustPilot have taken bribe from fxtm.
June 19, 2024
Unprompted review
Reply from FXTM
Dear Chris,
FXTM operates under strict regulatory standards and does not engage in any form of manipulation or influence over independent review platforms, including Trustpilot.
Your review may have been removed by Trustpilot if it didn’t meet their guidelines, but FXTM has no control over that process. If you are still experiencing any unresolved issues, we’d like to assist you. Please share your FXTM account details on Trustpilot so our team can investigate your case.
For immediate support, you can also contact us via live chat or submit a ticket here: https://fxtmhelpcenter.zendesk.com/hc/en-gb/requests/new
We’re here to help and ensure your concerns are properly addressed.
Best Regards,
The FXTM Team
FXTM Has Lost Its Credibility
FXTM Has Lost Its Credibility – Beware of Recent Changes
I have been trading with FXTM for a long time, but their recent policies have made the platform increasingly unfavorable for traders. FXTM was once a reliable broker, but now, it seems more focused on extracting money from traders rather than providing a fair trading environment. Here are some serious concerns:
1. Unjustified Increase in Spreads & Commissions:
FXTM has significantly widened spreads, even on ECN accounts, making it harder to profit.
Commission rates have been increased unfairly without prior notice, reducing traders’ overall profitability.
Slippage has become more frequent, often causing unexpected losses during executions.
2. Cutting the Strategy Managers' Copy System:
FXTM abruptly discontinued the FXTM Invest (Copy Trading) System, which was beneficial for both strategy managers and investors.
This change has negatively impacted traders who relied on professional managers for better returns.
There was no clear explanation or alternative provided, leaving investors stranded.
3. Deposit & Withdrawal Complexities:
FXTM has imposed additional restrictions on deposits and withdrawals, making fund transfers frustratingly slow.
Some previously available payment methods have been removed or now carry extra fees.
Many traders face delays in receiving their funds, and some even report unjustified rejections of withdrawal requests.
4. High Initial Deposit Requirements:
The minimum deposit requirement has been increased, making it difficult for small traders to enter the market.
Many account types that previously had lower deposit thresholds have now been changed, restricting traders’ flexibility.
5. Poor Customer Service & Lack of Transparency:
FXTM’s customer support has deteriorated significantly. Responses are slow, vague, and often unhelpful.
Instead of solving real trader concerns, support agents provide generic scripted answers.
Terms and conditions are frequently changed without proper notification, leaving traders in uncertainty.
Avoid FXTM for a Fair Trading Experience:
FXTM was once a reputable broker, but their recent changes indicate they are prioritizing their own profits over traders' success. With increased costs, restricted services, and poor customer support, FXTM is no longer a good choice for serious traders.
March 25, 2025
Unprompted review
Reply from FXTM
Hello Green,
At FXTM, we’re committed to maintaining a fair and transparent trading environment for all clients. Platform and policy updates are always made to align with evolving market conditions and regulatory requirements. That said, your feedback is important to us, and we’d like to investigate your specific case in more detail.
Please share your FXTM account ID via Trustpilot so we can investigate this further and provide the appropriate support. For immediate assistance, you can also reach our support team through live chat or by submitting a ticket here:
https://fxtmhelpcenter.zendesk.com/hc/en-gb/requests/new
We remain committed to delivering a reliable service and are here to assist you every step of the way.
Best Regards,
The FXTM Team
Scam do not use FXTM
The app is terrible to use, constantly logs you out even when you’re using it and have open trades. They close trades before they hit stop loss, which looks like a scam platform to me. Would not recommend!
March 5, 2025
Unprompted review
Reply from FXTM
Update: Thank you for sharing the details, Simon. A member of our Support Team will contact you directly to investigate this deeper and help resolve it for you. Thank you for your patience!
Initial Reply:
Hello Simon. In order for us to validate this review and investigate this, we would need more details.
We have requested for more details via Trustpilot - please do share the requested information. Thank you.
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There won’t be any issues with the…
There won’t be any issues with the deposit but when you withdraw they will deduct the money but it won’t come to your binance.
They are a scam!!!
I’ve been waiting for the withdrawal since Friday, they are just telling it will be processed shortly
March 3, 2025
Unprompted review
Reply from FXTM
Update: We are here to help, D.M but we need more info so we can relay this to our Support Team to investigate this for you. We've requested more information via TrustPilot - please provide the required information so we can help.
Hello D.M. In order for us to validate this review and investigate this, please share more information related to your FXTM Account with us. Thank you.
Acknowledgment
mr Matthew Anthony : was my most interesting coach he took me through what it means to trade on financial market and cleared my doubt on internet trading and really happy I didn't miss this great opportunity by FXTM
Mr Pius was another great mentor who took us on values why trade with FXTM he has given me the reason to start trading with help FXTM am really hopefull on trading now
mr Lukman all way from london is another great orator who took us on fundamental analysis I learnt from him to do my market research before investment and trade it was really a time worth spending, all thanks to FXTM and I wish to inform you that I will go out there and tell people about the good works of FXTM you are the best of all the trading companies I have come in contact with I wish you all the best in the tading space
March 1, 2025
Unprompted review
Reply from FXTM
Dear Andrew,
We truly appreciate your thoughtful and detailed feedback! It’s amazing to hear how much value you gained from the sessions with Mr. Matthew Anthony, Mr. Pius, and Mr. Lukman. Our goal at FXTM is to provide not only powerful trading tools but also the knowledge and confidence to use them.
Your words mean a lot to us, and we’re excited to have you as part of the FXTM community. Wishing you every success as you begin your trading journey, and thank you for spreading the word!
Best Regards,
The FXTM Team
FXTM SEMINAR 2025 REVIEW
I learn a lot from each trainer it was very insightful and knowledgeable especially for me because it's my first time wanting to try the Forex Market What It Means to Trade: By Matthews
Trading, especially in forex, involves buying and selling currency pairs with the goal of making a profit. The trainer likely covered market participants (retail traders, institutions, central banks), trading platforms, and order types (market, limit, stop orders).
Feedback: A good explanation was highlighted on the risks involved, the importance of strategy, and how liquidity and volatility affect trades.
2. Core Value – Why Trade with Us: With Pius
This part was probably about why you should trade with FXTM broker, and the core value to look out for when choosing a broker to trade with.
Mentorship program. which also included their spreads, leverage, execution speed, regulatory compliance, and educational resources.
3. What Is Fundamental Analysis Trade: Lukman
Fundamental analysis in forex involves evaluating economic, political, and social factors that impact currency value. This includes interest rates, GDP, inflation, central bank policies, and geopolitical events. Traders use this data to predict long-term market movements.
In overall I really really really enjoyed the whole session from start to finish
I will definitely love to give Forex trading a change.
March 1, 2025
Unprompted review
Reply from FXTM
Dear Chris,
Thank you so much for your detailed and thoughtful feedback! We're thrilled to hear that the FXTM Seminar 2025 made such a strong impact, especially as you're just getting started in the world of forex trading.
It’s great to know that the sessions with Mr. Matthew, Mr. Pius, and Mr. Lukman gave you clear insights into the markets, trading strategies, and how to approach trading with confidence. That’s exactly what we aim for empowering traders with the right knowledge and support from day one.
We’re excited to have you on this journey with FXTM, and we’re here to guide you every step of the way. Let’s make your trading goals happen!
Best Regards,
The FXTM Team
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