Good evening Sir, I have peace of mind with the last seminar I attend am ready to Trade/invest and work with FXTM to see how it grow better. Am working towards $50 or more before I can bring in my Fr... See more
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Review summary
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My true experience is. I register myself with FXTM 26th. Sep. 2025. I wanted to trade in Forex market i tried my best to open the platform to start but till today not able to start i don't know why... See more
Company replied
As I moved countries, I requested an update on my address and phone number under personal details. This became very complicated in my opinion. Instead of just updating a database I had to open a n... See more
Company replied
Company details
- Finance Broker
- Currency Exchange Service
- Gold and Silver Trading Company
- Investment Service
- Non-Bank Financial Service
- Stock Broker
About FXTM
Written by the company
FXTM is one of the world’s largest financial trading businesses, with a global network of offices and regulatory jurisdictions spanning Europe, the Middle East, Africa, Asia and Latin America, and with clients in over 180 countries. We provide them with a comprehensive service that optimizes opportunity, accessibility, and support for all their needs.
‘More’ means more opportunities across the spectrum of trading instruments, including FX pairs, market indices, metals, commodities, crypto and equity CFDs; more accessibility through a choice of accounts, platforms and secure payment systems; and more support via our online education program, podcasts and seminars, multi-lingual client support team and our daily market news, trading signals and analysis service.
Above all, we’re committed to creating a trusted, secure and reliable trading environment for all our clients. We’re regulated in every country where we operate, our clients’ funds are fully segregated and we’re completely transparent about our trading contracts, spreads, fees and commissions.
Contact info
Exinity Limited, 5th Floor, 355 NEX Tower, Rue du Savoir, Cybercity, 72201, Ebene, Mauritius
- +447884282167
- https://www.fxtm.com/en/contact-us/
- fxtm.com
2.5
Poor
1K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Your services are very poorrrrrr and I…
Your services are very poorrrrrr and I called for. My account was blocked for no reason. I can't continue with such broker
June 19, 2025
Reply from FXTM
Dear Chiekego,
We’re sorry to hear about your experience. Account restrictions are never taken lightly and are usually related to compliance or security procedures. We’d really like to check this for you.
Please reach out to our support team with your account details so we can look into it further: https://fxtmhelpcenter.zendesk.com/hc/en-gb/requests/new
We’re here to help resolve this.
Best regards,
The FXTM Team
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Serious Complaint Regarding Bonus Terms and Platform Experience
Your disclosure regarding the bonus was extremely misleading. Only after registering and depositing funds does one discover the actual requirements for receiving the bonus.
The process of transferring money to your platform is long and cumbersome, lacking convenient features such as PayPal or credit card support – which would allow for a smoother experience without the need to download additional apps.
But worst of all are your outrageous fees on every trade – it’s nothing short of daylight robbery!
Had I known this in advance, I would never have completed the registration process.
So far, I haven’t seen any benefit to using your platform – on the contrary, I now realize I made a mistake.
June 17, 2025
Reply from FXTM
Dear Nimrod,
Thanks for sharing your experience. We’re really sorry to hear this didn’t meet your expectations. We strive to keep our bonus terms transparent and easily accessible, and we continually work to enhance the clarity of our offers.
We’ve also taken note of your feedback on our payment options and trading fees, your insights matter and will be shared with the relevant teams. Please share your account details securely via our support centre so we can investigate further: https://fxtmhelpcenter.zendesk.com/hc/en-gb/requests/new
We’re here to help.
Best regards,
The FXTM Team
Worst exoerience
Worst exoerience, they ain't improving anytime soon. Stop loss hunting with large spread, unprofessional customer service, huge fees in withdrawal, and lots of dirty book tricks to make you unhappy.
Better save your money for pizza than trading with them.
June 16, 2025
Reply from FXTM
Dear Lakeside,
We’re sorry to hear about your experience. At FXTM, we strive to ensure transparent trading conditions and quality support. Your concerns are taken seriously. Please share your account details securely via our support centre so we can investigate further: https://fxtmhelpcenter.zendesk.com/hc/en-gb/requests/new
Best Regards,
The FXTM Team
Fxtm is the worst broker so far
Fxtm is the worst broker so far, I regret open account with them
June 23, 2025
Reply from FXTM
Dear Musa,
We're sorry to hear about your experience. We'd like to understand the issue better and assist you further. Please share your account details securely via our support form so we can investigate and provide a resolution: https://fxtmhelpcenter.zendesk.com/hc/en-gb/requests/new
Best Regards,
The FXTM Team
I deposited the minimum amount I was…
I deposited the minimum amount I was asked to but I was told it wasn't enough to buy or sell I don't feel safe pumping more money?
June 2, 2025
Reply from FXTM
Dear Vivian,
The minimum deposit allows you to open an account, but the amount required to place a trade depends on the instrument and current market conditions, including leverage and margin requirements.
If you’re unsure about how it works or need help calculating the right trade size, our support team is here to assist you. Please reach out with your account details via our support channel:
https://fxtmhelpcenter.zendesk.com/hc/en-gb/requests/new
We're here to ensure you feel confident and secure in your trading journey.
Best Regards,
The FXTM Team
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User friendly
I have deposited 250 dollars but not yet credited after many times mail .it is mentioned that you have verified payment method.after that I have sent all documents which you need. ono more thing iam not deposited by using this card then why you are asking verification again?
June 15, 2025
Reply from FXTM
Dear Vineed,
Thank you for your feedback. We’re sorry to hear about the issue you experienced with your deposit.
To look into this properly, please share your registered account ID or email by submitting a request through our support page here: https://fxtmhelpcenter.zendesk.com/hc/en-gb/requests/new
Occasionally, additional verification is required as part of our secure payment process, even if a particular card wasn’t used directly. Once we receive your details, we’ll prioritise resolving this matter promptly.
Best Regards,
The FXTM Team
FXTM is deceptive
I signed up as a partner (not trader). They accepted USA residents in their signup process. I was given access to the back office and given a link right away. I decided to complete the onboarding right away which means uploading DL and proof of address. They then disabled my account with no notification. I had to contact support to find out why. It was because I'm from the USA. So they collect PERSONAL INFORMATION from partners from the USA knowing full well they will get blocked anyway. Who knows what they do with this personal information! A simple IP check or onscreen message would save USA residents time. They even show the American flag during signup, as if USA residents are welcome. And they accept USA phone numbers in the signup process too. It gets even worse though! As I said before, they give you a link right away. They allow you to promote them and get referrals, but as soon as you want to withdraw, you have to complete the onboarding. At that point, you lose everything. So they have this set up to get FREE PROMOTION with no intention of ever paying!
June 11, 2025
Unprompted review
Reply from FXTM
Dear Martin,
Could you please share your partner ID or registered email with us? We’d also recommend submitting a request through our support form so our team can address this directly.
To do this, please visit: https://fxtmhelpcenter.zendesk.com/hc/en-gb/requests/new
Once we have your details, we’ll review your case and clarify why the onboarding was halted. Our goal is to ensure transparent and respectful onboarding for all users and to prevent such confusion in the future.
Best Regards,
The FXTM Team
The customer service department…
The customer service department responds very promptly.
June 10, 2025
Reply from FXTM
Dear Yinbang,
Thank you for your feedback! We're glad to hear that our customer service team is meeting your expectations. Your satisfaction is important to us, and we’ll continue working to provide prompt and reliable support.
Best Regards,
The FXTM Team
So nice broker
June 6, 2025
Reply from FXTM
Dear Kiran,
Thank you for your kind feedback. We're pleased to know you’re enjoying your experience with FXTM. We remain committed to providing you with reliable service and continuous support on your trading journey.
Best Regards,
The FXTM Team
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I'm struggling to access my trading…
I'm struggling to access my trading account since this morning. Every time I have to get validation code and it expires very quickly
May 26, 2025
Reply from FXTM
Dear Maite,
Thank you for your feedback. We're sorry to hear you're having trouble accessing your trading account. The validation code is time-sensitive for security reasons, but if you're experiencing delays or repeated issues, our team is here to help.
Please submit a request to our support team so we can assist you directly: https://fxtmhelpcenter.zendesk.com/hc/en-gb/requests/new
Best Regards,
The FXTM Team
Great Customer service good follow up
May 29, 2025
Reply from FXTM
Dear Zulqernain,
Thank you for your kind words. We're glad to hear that you had a positive experience with our customer service team. Providing timely support and consistent follow-up is a priority for us, and it’s great to know we’re meeting your expectations.
Best Regards,
The FXTM Team
Fxtm deposit and withdrawal is very…
Fxtm deposit and withdrawal is very fast and execution of trade is swift.
Fxtm is my NO 1 choice when it comes to broker,my remaining 1 star will be given to the company when they add me to the fxtm analysis group on telegram or whatsapp.
With this there's no other thing.
May 28, 2025
Reply from FXTM
Dear Vincent,
Thank you for your great feedback! We're delighted to hear you're enjoying our fast deposits, withdrawals, and trade execution. We appreciate your continued trust and take your request about the analysis group seriously, please feel free to reach out to our support team for assistance on that.
Best Regards,
The FXTM Team
Poor documents verification
Platform features are good.
Payment channel is excellent.
But document verification process and communication is poor .
May 27, 2025
Reply from FXTM
Dear Cyriacus,
Thank you for sharing your feedback. We're glad to hear you’re satisfied with our platform and payment systems. We’re sorry to learn about your experience with the document verification process. Your input has been noted and shared with the relevant team as we work to improve communication and onboarding.
Best Regards,
The FXTM Team
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No 1 DEALING DESK BROKER.
No 1 DEALING DESK BROKER.. WORST broker.. WORST WORST BROKER
May 28, 2025
Unprompted review
Reply from FXTM
Dear Asim,
FXTM operates with full transparency and adheres to strict regulatory standards. If you've experienced specific issues, we’d appreciate the opportunity to investigate and assist you directly.
Please share your FXTM Account ID via our support form so we can help resolve your concerns:
https://fxtmhelpcenter.zendesk.com/hc/en-gb/requests/new
We value your feedback and are committed to improving your experience.
Best Regards,
The FXTM Team
I have made a mistake sending less then…
I have made a mistake sending less then 10 usdc twice! The sum is more then 10 usdc but doesn't appear in my wallet!
May 20, 2025
Reply from FXTM
Dear Youcef,
Thank you for your message. Please note that our deposit system has a minimum threshold for processing USDC transactions. If an individual transfer was below the required minimum, it may not be credited automatically, even if the combined total exceeds the limit.
To assist you further, please contact our support team and share your FXTM Account ID along with the transaction details. You can submit a ticket here:
https://fxtmhelpcenter.zendesk.com/hc/en-gb/requests/new
We’ll be happy to investigate and help resolve this.
Best Regards,
The FXTM Team
Don't even start fxtm trading when you don't want to loose your money
I only invested a small amount in fxtm to try out whether online trading was something for me. Conclusion after a year: I should have burned the money. The website does not work at all. When I wanted to put my money in another fund after losses, I could not do that at all. To my annoyance, I was told a month ago that a fine was deducted from my deposit due to inactivity. I then tried to get my money back, but withdrawing is also difficult. The customer service initially said that they would cooperate with withdrawing, but has also stopped answering in the meantime. Final conclusion: Trading with fxtm is only interesting if you have the desire to lose money. Don't even start!
May 24, 2025
Unprompted review
Reply from FXTM
Dear Anna,
FXTM is a regulated broker committed to transparency. Our services, including withdrawals, are designed to be straightforward and secure.
Inactivity fees are outlined in our terms and only apply after a defined period with no trading activity. That said, we understand your frustration and would appreciate the chance to resolve this.
Please share your FXTM Account ID via Trustpilot’s private message feature or contact our support team directly here so we can look into your case in detail:
https://fxtmhelpcenter.zendesk.com/hc/en-gb/requests/new
Best Regards,
The FXTM Team
Your company only care about deposit…
Your company only care about deposit not minding if your customers are making progress
May 14, 2025
Reply from FXTM
Dear Ewere,
We're sorry to hear that you feel this way. At FXTM, we are committed to supporting our clients throughout their trading journey, not just during deposits. If you’ve experienced specific concerns or need assistance, we’d appreciate the opportunity to help. Please feel free to contact our support team:
https://fxtmhelpcenter.zendesk.com/hc/en-gb/requests/new
Best Regards,
The FXTM Team
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i deposit via TON and they ask me so…
i deposit via TON and they ask me so many proff from video to url and screenshot too but end the end the funds never deposit to my acc , sadly i with them about 7 year this first time i ever this case i give up with it
May 12, 2025
Unprompted review
Reply from FXTM
Dear Humaidi,
Thank you for your feedback, and we’re truly sorry to hear about your recent experience. We understand how frustrating this must be, especially as a long-time client. To resolve this properly, we kindly ask you to share your FXTM Account ID and transaction details through our official support channel so we can investigate this matter further:
https://fxtmhelpcenter.zendesk.com/hc/en-gb/requests/new
We value your loyalty and would like the opportunity to assist you directly.
Best Regards,
The FXTM Team
ALREADY SAID ABOVE
: Proposal to Enhance Trading Platform with Conversion Rate Tool & Signal Analysis
Dear FXTM,
I hope this message finds you well. I would like to suggest an enhancement to your trading platform that could significantly improve user experience and trading performance: the integration of real-time currency conversion tools and signal analysis features.
By adding a conversion rate calculator, users can seamlessly view and calculate cross-currency values without leaving the platform — particularly useful for traders working across multiple currency pairs. Additionally, in-platform signal analysis (such as entry/exit alerts, trend insights, and market sentiment indicators) can empower traders to make faster, more informed decisions while increasing engagement and platform stickiness.
These tools not only align with global fintech trends but also offer added value to both new and experienced users.
I’d be happy to discuss how this can be structured or supported from a user feedback or implementation perspective.
Warm regards,
[OLUWAYOMI BABATUNDE]
[08141719081]
[FOREXTIME COMPANY]
May 12, 2025
Reply from FXTM
Dear Oluwayomi,
Thank you for taking the time to share your detailed suggestions. We truly appreciate your thoughtful feedback and the effort you’ve made to propose ways we can improve the platform. Real-time currency conversion tools and integrated signal analysis are valuable ideas, and we’ve shared your recommendations with our product development team for review.
Your input helps us continue building a more efficient and trader-focused experience. If you have further suggestions or would like to discuss this in more detail, we’d be glad to hear from you via our support portal:
https://fxtmhelpcenter.zendesk.com/hc/en-gb/requests/new
Best Regards,
The FXTM Team
It's what it is: A great FX broker experience.
It's what it is: Truly a client-focused FX broker and now they have in addition a great mobile app with timely deposit/withdrawal functionality. Also, their in-App Rewards package - truly enjoyable and encouraging. My addiction is total!
May 11, 2025
Reply from FXTM
Dear Kofo,
Thank you for your review. We appreciate you taking the time to share your experience. If there’s anything specific we can do to improve or support you further, feel free to let us know, we’re here to help.
Best Regards,
The FXTM Team
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