Terrible company. I don't believe for one minute that the handful of positive reviews are genuine. I can't believe I didn't check the reviews properly before throwing my money away with these con arti... See more
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Seen a few mixed reviews so thought I'd share my experience. Dropped my p30 pro getting in car, smashed screen. Easy claim process,no silly questions just proof of purchase/ownership. Sent in to... See more
Company replied
I don't like leaving average reviews without first speaking to someone but not had chance with Gadget Cover. I purchased phone insurance last night but have had no email to confirm details and/or all... See more
Company replied
My husband phone was stolen while we were on holiday. We have sent all relevant information, we have now been waiting 8 weeks for this to be settled. I am currently in to my 2nd hour on hold to this... See more
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Company details
Written by the company
Gadget Cover is the longest established gadget and mobile phone insurer in the UK. We not only offer some of the most affordable prices, but our comprehensive policies offer complete peace of mind. When you insure with us, your gadgets are not only covered for theft, loss and damage but you also get unlimited claims, fraudulent call cover, worldwide cover and free data backup on all policies. Plus you can get one month free!
Contact info
Waterside House, 20 Riverside Way, Uxbridge, UB8 2YF, London, United Kingdom
- 0203 7949294
- info@gadget-cover.com
- gadget-cover.com
2.1
Poor
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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See how their reviews and ratings are sourced, scored, and moderated.
Can't find my original device
Can't find my original device, or login going to do it through the bank
January 12, 2021
Reply from Gadget Cover
Good afternoon,
Thank you for leaving your review.
Please can you contact us or expand on what you are looking to do? I can see your policy was recently set up with us if you are looking to make a claim please contact us.
We look forward to hearing from you soon.
Kind regards
The Gadget Cover Team
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Reply from Gadget Cover
Good afternoon,
Thank you for leaving your review. We are happy to see our customer service team were quick in helping you. If we can ever help again please do not hesitate to contact us.
Kind regards
The Gadget Cover Team
Fair service
December 31, 2020
Reply from Gadget Cover
Good afternoon,
Thank you for leaving your review regarding adding your device with our customer service team. If we can ever help again please do not hesitate to contact us.
Kind regards
The Gadget Cover Team
Great service I feel like I can really…
Great service I feel like I can really trust them.
December 30, 2020
Reply from Gadget Cover
Good afternoon Sabah,
Thank you for leaving your review.
We our proud of our colleagues and will always strive to do our best to help.
If you ever need to speak to us again please do not hesitate to call.
Kind regards
The Gadget Cover Team
Thoroughly pleased
December 29, 2020
Reply from Gadget Cover
Good afternoon James Petre,
Thank you for leaving your review.
We are happy that you are happy.
If you ever need to speak to us please do not hesitate to call.
Kind regards
The Gadget Cover Team
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Simple process
December 29, 2020
Reply from Gadget Cover
Good morning Melanya Fernandes,
Thank you for leaving your review.
We are happy you found our process simple. If you ever need to speak to us please do not hesitate to call.
Kind regards
The Gadget Cover Team
Reply from Gadget Cover
Good morning Jane Willis,
Thank you for leaving your review.
We are glad to read you found setting up your policy very easy. If you ever need to speak to us please do not hesitate to call.
Kind regards
The Gadget Cover Team
Save your time, money and effort and go elsewhere
Absolute shambles of a company! Bought a policy for my new MacBook on 4th December. This company charges almost double the price of other companies, however they boast the number of years they're in the business which is why I ended up choosing this company.
Paid upfront the whole annual cost of around £200. I received no email confirming payment, no policy documents, no communication whatsoever.
I then checked my bank to make sure the money is paid and everything is OK from my side which it was. Money left my bank and all paid for.
I contacted the company, they couldn't even locate me on the system! At first they were telling me I don't have a policy and I must have paid a different company. This is ridiculous! Eventually, they found my payment and apologised and said that it is an IT error which will be sorted by the same day or the next day.
Nothing happened, still no communication. I called the company pretty much everyday, I emailed too. They just tell me that the managers are looking into it.
It is now 14th Dec, still no communication from this ridiculous fraudulent company.
Once they have sorted the issue out, I am going to cancel my policy and go elsewhere. I can't even cancel right now as I don't even have a policy number despite being covered since the date of my payment!
Save your money, time and effort and go to other companies. The staff don't seem to care too, poor level of customer service and by far one of my most unpleasant experiences I have received. I am genuinely considering doing a chargeback and getting my money back through my credit card company. Absolute shambles. I would give this company 0 stars if it was possible, 1 star is actually generous.
UPDATE 14/12/20
Funny how the moment I write this review, within a few hours I have the policy documents. Why did this not happen for the last 10 days?
I have raised a complaint officially, it was not handled well, staff did not show good service. I am most likely looking to cancel my policy once the outcome of the complaint is resolved unless this company can promise not to give service like this again and offer a decent goodwill. Otherwise I am gone.
Once again, save your time, money and energy. Imagine making a claim with these guys.
Once again, one star is generous.
December 14, 2020
Unprompted review
Reply from Gadget Cover
Good morning,
Thank you for your review and again our apologies the IT issue with your policy is taking longer than the 48hrs we had expected to resolve.
The manager is aware and has been emailing the IT team daily to chase since you raised with us on the 07/12/2020 that you had not received your documentation.
If you would like to cancel the payment now we are able to do so without the policy reference apologies if this had not been made clear in your call to us.
I have asked that a manager call you to discuss if you would like us to refund the premiums.
Kind regards
The Gadget Cover Team
Technical issue rectified by customer service
Where is my policy documents!?
Last Thursday I purchased smart watch insurance with yourselves and paid the yearly fee. However the website crashed whilst I was creating a log in and I have not received any email with my policy number and documents on. I have contacted your customer service team on the same day however have not received a reply. I also want to cancel my automatic payment. Feels like you have just taken my money.
Edit - thanks for your reply. Will I be charged for ringing this number? I do not want to pay to sort out a mistake that is not mine. I have also emailed into your contact form so I can communicate through there if you reply.
Update 10/12/20 - I phoned the number below where the customer adviser took my details and stated they would contact their managers as my details could not be found. A quick 45 minutes later she rang me back stating that there was a technical error which meant the information/payment hasn’t automatically gone onto their systems. So I now have all my policy documents through email and the advisor also cancelled my auto renewal with no issues. Very helpful and friendly advisor.
December 9, 2020
Unprompted review
Reply from Gadget Cover
Good afternoon,
I am sorry to hear that you had technical issues while setting up your log in. In order for me to look into this further for you. Please could you contact us on 0203 794 9294 so we rectify this for you as I am unable to start the process with just your Trust Pilot name.
We look forward to hearing from you soon.
Kind regards
The Gadget Cover Team
Edit: Good morning,
Thank you for coming back to us. The number is a standard landline charges if you are calling from a mobile. However if you could call us this morning on the above number and ask the agent to call you back they will be more than happy to. We would like to get this resolved for you as quickly as possible to prevent further delays to you.
Kind regards
The Gadget Cover Team
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Simple and Hassle free sign up
Simple and Hassle free sign up.
Insuring my new device was very straight forward. No hassle. Glad I chose this company for the service.
December 7, 2020
Reply from Gadget Cover
Good afternoon,
Thank you for taking the time to leave your kind review regarding setting up your policy with us.
Please do not hesitate to contact us if you ever have any questions.
Kind regards
The Gadget Cover Team
Never had any issues
Never had to make a claim so couldn't really give feedback on this. Second time I have used Gadget Cover and no issues when cancelling the previous policy after 3 years
December 6, 2020
Reply from Gadget Cover
Good morning Mr Glen,
Thank you for leaving your review.
We are glad to see you stayed with us after changing your device.
If you ever have any questions please do not hesitate to contact us.
Kind regards
The Gadget Cover Team.
Veer good service
December 2, 2020
Reply from Gadget Cover
Good afternoon,
Thank you for taking the time to leave your review. We are happy to read you find our service good.
If you have any questions please do not hesitate to contact us.
Kind regards
The Gadget Cover Team
Reply from Gadget Cover
Good morning,
Thank you for taking the time to leave your review.
We are happy to read you found setting up your policy fast. If you have any questions please do not hesitate to contact us.
Kind regards
The Gadget Cover Team
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Untrustworthy company
I lost my iphone and sent you all document needed. There was an human error in one of the document and it was rectified within hours. Bear in mind most staffs works from home this days. I called and you tried a 3 way call which never worked. I had to borrow a neighbour small phone to use to make that call.
Now i have no phone to use in this crucial period of the pandemic. Imagine if there was an emergency now, how do i even contact the police or ambulance. I am even currently self isolating due to me being in contact with someone who had the virus and its so crazy. I regret why i never used other companies.
I have sent in numerous emails, reported the device via immobilise and report my loss and i can confirm the device was blacklisted. So why not sort me out huh
November 26, 2020
Unprompted review
Reply from Gadget Cover
Good afternoon,
Thank you for sharing your claim experience with us and our apologies that the process has caused you inconvenience.
I can see that you emailed them yesterday at 16:35 so I have emailed our claims department manager to request they contact yourself with an update also to raise a complaint due to your dissatisfaction.
Kind regards
The Gadget Cover Team
Don’t waste your money with them
I’ll never recommend this insurance company,they’re asking for so many things,to blocklist your phone, certificate, and many things, also they will send you whatever colour they have in stock and not what you had before!
Very rude customer service, they’re so bored about their job,not helpful at all!
November 25, 2020
Unprompted review
Reply from Gadget Cover
Good morning,
Thank you for leaving your review.
I am sorry to read that you are unhappy with the claim process. To process any claim we must request documentation for the claim such as the proof of purchase which is explained in the terms and conditions of the policy.
In the terms and conditions it also advises that we cannot guarantee we would be able to replace a device of the same colour however the intention is to put you back in the same position as immediately prior to the loss/theft or damage.
Due to your dissatisfaction you have expressed I have forwarded this to our claims manager to log your complaint and contact you.
Kind regards
The Gadget Cover Team
Very straight forward any easy.
November 25, 2020
Reply from Gadget Cover
Good morning,
Thank you for taking the time to leave your review. We are happy to read you found the process straight forward and easy.
If you ever do need to speak with us or our claims team please call 0203 794 9294.
Kind regards
The Gadget Cover Team
Competitive Prices
Website easy to navigate. Prices seem reasonable and cover competitive. So far so good. Only 3 stars as the real test comes if/when you have a claim!
November 24, 2020
Reply from Gadget Cover
Good morning,
Thank you for taking the time to leave your review. We are happy to see you found the website easy to navigate.
If you ever do need to speak with us or our claims team please call 0203 794 9294.
Kind regards
The Gadget Cover Team
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im happy to leave this review as gadget…
im happy to leave this review as gadget cover have always been fast & easy to work with and have always fixed my phone perfect , natalie m
November 24, 2020
Reply from Gadget Cover
Good afternoon,
Thank you for taking the time to leave your lovely review.
If you ever do need to speak with us again or our claims team please call 0203 794 9294.
Kind regards
The Gadget Cover Team
Good cover at a reasonable price.
November 24, 2020
Reply from Gadget Cover
Good afternoon,
Thank you for taking the time to leave your review.
If you ever do need to speak with us or our claims team please call 0203 794 9294.
Kind regards
The Gadget Cover Team
Quick and efficient service when I…
Quick and efficient service when I needed to make a claim. Kept me well informed of the process and stages my claim was at
November 13, 2020
Reply from Gadget Cover
Good morning,
Thank you for taking the time to leave your review.
If you ever do need to speak with us or our claims team please call 0203 794 9300.
Kind regards
The Gadget Cover Team
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