Gadget GoGo Reviews 

1,276
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Considering 165 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally find the online platform very efficient and quite easy to use when selling their unwanted electronic devices. Many people truly appreciate the fast payment and clear communication provided by the helpful team throughout the transaction. Some reviewers were not happy with the final monetary offers received after the company completed item inspections. A few other people also felt that the initial online quotes were reduced unexpectedly due to minor cosmetic wear. Additionally, customers noted that payments sometimes took much longer than expected to arrive in their bank accounts.

What people talk about most

Price

Customers had ambiguous experiences with price. While many reviewers praised the competitive initial quotes... See more

Product

Clients share ambiguous opinions on product, with some expressing frustration over unexpected quote... See more

Payment

Reviewers highlight ambiguous aspects of payment, reflecting a wide range of differing experiences. Many... See more

Service

People report positive experiences with service, highlighting a quick, easy, and efficient trade-in process.... See more

Quality

Consumers find quality to be ambiguous, with highly mixed experiences regarding item evaluations. On one... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good. Fairly easy website to use. The price generated after inspection was lower than that proposed. The ability to describe your product to the company is difficult with their own categorisat... See more

Rated 4 out of 5 stars

Super quick and efficient, easy steps to follow. Great communication throughout. Only marked it down by 1 star as final price offered is far from what is advertised. For a console that is 12+ years ol... See more

Rated 4 out of 5 stars

Gadget Gogo gave me the highest quote of any comparison website, which is why I chose them. Unfortunately when they received the device, they sent me a revised quote which was half the initial valu... See more

Rated 4 out of 5 stars

Very organised & efficient, fast payment & easy to do a transaction with, as advertised. My only negative comment is that on your website you estimate a price per model which is a bit misleading as y... See more


Company details

  1. Recycling Center
  2. Cell Phone Store
  3. Mobile Phone Repair Shop

Written by the company

Gadget GoGo is the easy way to sell your unwanted gadgets online, we buy the largest range of gadgets on the internet, and offer 48h payments from receiving your gadgets.


Contact info

3.7

Average

TrustScore 3.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 36% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.7

All reviews

(1,276)

159 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 1 out of 5 stars

Sent my Apple Watch Series 8 away 6…

Sent my Apple Watch Series 8 away 6 weeks ago, emailed plenty times and haven’t heard a thing or received any money for it, scam!

September 21, 2025
Unprompted review
Gadget GoGo logo

Reply from Gadget GoGo

Hi Jack,

Thank you for your feedback, though we’re genuinely surprised and disappointed by your review.

As our previous communication shows, we have been in touch with you throughout the process, so your claim that you’ve not heard from us is simply inaccurate.

You advised that you sent your Apple Watch using a 2nd class stamp with no tracking, a method we strongly advise against as it provides no proof of delivery. Additionally, you confirmed that you did not include any information inside or on the parcel to identify yourself or your order.

This means:
• We have no tracking reference to confirm the device was delivered
• We have no way to link the parcel to you
• The item cannot be located in our system without identifying details

Despite this, we are still actively trying to help. We’ve requested the serial number of the device in the hope that we may be able to trace it, but we’re still waiting on your reply.

We want to resolve this, but we can only do so with your cooperation. Unfortunately, failure to follow the standard process, including tracked postage and including order details, makes this exceptionally difficult.

Kind regards
Gadget GoGo

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Rated 3 out of 5 stars

Bit disappointed

I provided a very negative review but to the company’s credit they wrote personally to explain the situation. I was offered £140 reduced to £30 on inspection. Reasons were battery health and a scratch on the screen. The photo of the scratch really doesn’t look like the watch I sent but they assure me it is. Anyway, I should have taken my own photo before sending. I see they have many good reviews so perhaps just me. I did email the company to further discuss but seem to be getting an ‘undelivered’ Outlook response so not sure they’ve seen this.

October 24, 2025
Unprompted review
Rated 4 out of 5 stars

I received regular updates

I received regular updates, but as soon as I agreed a price I didn’t hear anything. It took about 48 hours for payment to be received.
For that reason I’m giving 4 stars, as I feel other companies pay out quicker.
But I would probably use them again.

October 24, 2025
Unprompted review
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Rated 1 out of 5 stars

Shameless Liars - AVOID.

Sold my iPad mini 5 and was told I would receive £100 for it. No communication from the company for over 2 weeks even after sending multiple emails. When I did get a response, the sent me pics of “my iPad” full of scratches and dents - bearing in mind when I sent my iPad it was in perfect condition. They refused to send a full size picture of the damaged device that was supposedly my iPad and said they would only pay me 60 pounds. I requested for them to send back my device and today I received it - surprise surprise absolutely 0 scratches on it and in the same condition as I had originally sent it off. I don’t understand how they can claim to be such a trustworthy and reputable company but then lie to my face about a damaged iPad that wasn’t even mine just to rob me off some money😂. Pathetic and shameless scums.

October 16, 2025
Unprompted review
Rated 1 out of 5 stars

Go somewhere else

I sold a phone to this company that I know for a fact had no scratches on. I was quoted a price and then once they received the phone a scratch magically appeared and I was quoted half my original price. Make sure to take photos of your item before you send it.

October 11, 2025
Unprompted review
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Rated 5 out of 5 stars

Convenient and Efficient

The priced offered was fair and the process simple. Money was transferred efficiently and as agreed. Convenient and Easy transaction.

October 7, 2025
Unprompted review
Rated 5 out of 5 stars

Speedy service

I can’t recommend GADGETGOGO enough. A very quick and seamless customer experience. I highly recommend them.

October 9, 2025
Unprompted review
Rated 5 out of 5 stars

Apple Watch

Sent my Apple Watch to gadgetgogo after Apple wouldn’t give me a trade in saying “it didn’t have any value and would only take it for recycling” I didn’t get the expected trade in price from gadgetgogo BUT that was my own fault as my watch was the SE 1st generation and I genuinely thought it was the SE 2nd generation, which I’d specified on the order to them. It also had heavy scratches on the face but they promptly contacted me with a revised price which I was more than happy with 😀 and the payment landed in my bank account within 48 hours, so I highly recommend this company and I myself will definitely be using them again.

October 8, 2025
Unprompted review
Rated 1 out of 5 stars

I sold a Apple Watch to this company…

I sold a Apple Watch to this company when I sent The Watch it was in perfect condition however when they received the item and they sent me pictures back, they purposely damaged The Watch and said I sent The Watch damaged. This is outrageous. I cannot believe a big company like this does this after when I saw this I checked other one star reviews and their other customers also mention that they damaged their item purposely so they can reduce the price of what they offered never using this company again, do not use them !!!!

October 3, 2025
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Rated 5 out of 5 stars

Fast Service

Fab thanks, everything was so quick, very efficient. Money was transferred to PayPal and the amount they quoted.

October 3, 2025
Rated 4 out of 5 stars

Quote lowered, but fast payment

Gadget Gogo gave me the highest quote of any comparison website, which is why I chose them.
Unfortunately when they received the device, they sent me a revised quote which was half the initial value. I challenged this based on the photos I didn't recognise - turns out someone else had used my order number in error.
They then found my device but again the quote was lower than what I'd anticipated. Their comms were clear though and the payment was very fast, so I'd describe it as hassle-free.
In future I'd probably go to a few local mobile phone shops first and get quotes in person rather than sending the device away.

October 3, 2025

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