Gaggenau Industrie Reviews 

Never again Gaggenau
About 10 years ago we bought the predecessor to the Gaggenau RY492305 refrigerator-freezer with French doors, supposedly a top model of this supposedly high-end brand. It cost well over EUR 10,000 (then about US$ 14,000). A couple of months ago the freezer suddenly stopped working. We called for service and were extremely disappointed when the technician declared the entire expensive refrigerator-freezer to be irreparable--not just the freezer, but the whole thing--and that there was nothing he or the company could or would do! At that lofty price point you would expect exemplary longevity and reparability. I made several attempts to contact customer service for some kind of accommodation--no response. Gaggenau evidently has zero interest in customer goodwill once they sold you their quite ordinary but egregiously overpriced device. I will replace our fridge with another brand and never buy anything Gaggenau again.

Appalling customer support and service.

I have been a loyal Gaggenau customer owning many appliances for over a decade. I was told I would have to replace my oven (70cm wide model no longer made - I was told I was the last customer to be sold one - I would therefore have to reconfigure my kitchen to rehouse a new oven) as a ring element was no longer available. For six months I have been obliged to use a small second oven while considering the expense and logistics of this option. An independent appliance engineer disputed Gaggenau's conclusion, ordered the new part and fixed my oven.

I rang Gaggenau to report this over two weeks ago and despite reassurances from a 'manager' that the matter would be investigated, I received no reply. When I followed this up, no record of my previous conversation could be found. (This has happened many times over years.) When I explained to another manager in customer services (Robert), he stated that Gaggenau couldn't meet 'your high standards'. I corrected him saying I simply expected my oven to be repaired. When I asked if his company could consider offering compensation for the inaccurate information and potentially costly error as well as the period of six months inconvenience, he categorically refused any gesture of goodwill saying I had not suffered any 'injury or damage'. A decade of loyalty obviously counts for little with Gaggenau. I will be renewing my kitchen soon and will not consider this company again. I hope this account of my experience will encourage others to look elsewhere.

With the purchase of a new kitchen we purchased 6 gaggenau products. Over the last 3 years the coffee machine has not been working fully - serviced 6 times and brochure into service 3 times. But never fully working - however with some of the same mistakes as in the beginning BSG now claim that we have not maintained the machine and want a payment of + DKK 3000. Our cook plate started after one year to stop recognising the pans in the middle burner. They initially blaimed electrical installations, but this was not the case. Case still open and not fixed. Dishwasher with a decreasing effect in cleaning - but the system does not show errors, but pictures show that it clearly do not clean the service. No resolution. Why purchase expensive when you get no better products and service.