Gaia Baby Reviews 137

Thank you once more Gaia-Baby for your service and helping with an order. Lots of aspects when a 'mum to be' is ordering baby equipment and decisions have to be made. Help and advice is appreciated Gaia-Baby have been helpful

Fantastic service all round from Joanne and Peter!Myself and my wife bought the Gaia Cot and bed for our daughter!Peter was on hand at all times after the purchase with any questions, helping with adjustment of bed and is an absolute gentleman, top notch service and would highly recommend!😀

Excellent product supported by an excellent customer service team. Would highly recommend their products

I have the full Serena set now for a couple of years. When turning it into the toddler bed we accidentally damaged one of the base panels. We contacted customer service who were absolutely excellent and very fast in replacing it for us. Big shout out to Phil from Clever Clogs too who was an absolute pleasure to deal with. Thanks for the great service Gaia!

I have the stretchy wrap in grey and the material is so lovely and soft, and really easy to tie.
It is stretchy yet sturdy and my baby loves to sleep in there, it’s the only place she will sleep in the day

easy to follow web site painless paynment methods

Website easy to navigate and order.

This review had been amended based on a discussion with customer services.
Without going into too much detail we had an issue with this furniture. After some discussions with the customer service team a satisfactory outcome was agreed. Its a shame we could not in the end have the furniture we had planned but the company were fair in trying to fix it. Customer Service was good. The 3 stars are for my experience with the furniturerather than the service. My advice is read the website throughly. But please no not let this discourage anybody from using them.

Had to get mattress cover for little ones cot
Easy to find and managed a bedding bundle
Cheers

Good products that look amazing. However, Overly expensive shipping on a bed rail (priced just under the £50 free delivery)…
I did have some issues with the rail but all resolved by a very helpful customer support

Great product and great customer service. Definitely recommend! I hoovered the while house and my baby fell asleep in the wrap whilst I was doing it

I should have got a 10% discount but I didn’t receive a code till after the sale had been confirmed.
I emailed the company and I received a phone call from Mark the next day. He couldn’t help me enough and promised I would get the 10% discount.
There was a glitch on the webpage and they were having a few problems but it was being looked into.
Sure enough he kept his word and within hours I received the discount.
It’s a pity there aren’t more company’s who make customer issues their priority.
I will definitely use them again.
Kind Regards
Mrs Karen Ellis.

Great customer service from Nikki, issue resolved quickly and she really went the extra mile. Made all the difference.
Thank you!
Chelsea & Chris :)

Item arrived in 2 days despite the website saying it will take 3 weeks. Good quality item and packed nicely.

Advised there would be delay on order but actually it arrived well before originally estimated. Such beautiful products, can’t wait to get our nursery ready and put them in place. Everything feels sturdy and well made. Great customer service from them too, proactive and helpful.

The cot bed arrived with a few areas where the paint coating was chipped, but the Gaia team responded to my feedback and worked with me to resolve the issue. Overall the cot bed looks nice and I especially like the rounded corners and matching dresser / changing table.

Definitely recommend this company
Great quality and delivery on time

Easy ordering after trying lots of different sites to order the same nursing chair.
Thank you.

We purchased the Gaia cots and changing unit for our twins. Everything about these products met or exceeded expectations. They facilitate every stage of the babies growth, look fantastic and are made of superb material. In addition to the quality of product, the customer service was outstanding - from product demo and delivery to support in putting the products together. My husband and I cannot recommend this product enough.

I love the brand, design of their furniture and bedding.
The reason why I didn't put 5 stars is because of the quality of the Serena Crib/Co-Sleep we received. I would say that design is great and very cute, but the manufacturing doesn't match the design unfortunately. Some holes in the wooden planks weren't aligned so we had to force the planks to align properly. There were also some red marks on the fabric for the co-sleep from cutting/sewing and it was dirty as well.
Gaia Baby was fast to reply (thank you so much Tanya!) and sent replacement for the fabric piece. We had to leave the co-sleep as it was because I was too close to my due date to rebuild it.
In the end, we are happy with our products (we bought the Room Set Serena Complete Sleep with Co-Sleep), but I would say that manufacturing quality can be improved! :-)