Gala Health Reviews 

4,122
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 3,987 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the extremely smooth application process, noting that getting started is remarkably straightforward and exceptionally easy to use. Consumers also deeply appreciate the highly responsive customer support and remarkably fast shipping times that make managing their personal health journey completely seamless and effective. Some reviewers were not happy with the mobile application, describing it as quite confusing or difficult to navigate properly. Additionally, a few consumers experienced occasional service issues, or they encountered frustrating communication delays when trying to reach customer service representatives for help.

What people talk about most

User experience

Consumers find user experience to be positive, highlighting that the application is user-friendly,... See more

Application

Reviewers mention positive feedback about application, highlighting that it is user-friendly,... See more

Product

Reviewers highlight ambiguous aspects of product, with many expressing satisfaction regarding steady weight... See more

Customer service

Clients share positive opinions on customer service, highlighting that the support team is responsive,... See more

Service

People report positive experiences with service, highlighting great care and helpful registered nurses.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I switched to Gala from another popular weight loss program and I am so happy I did. Not only is it more affordable, the support is amazing. My emails and tickets actually get answered quickly, my pro... See more

Rated 5 out of 5 stars

So far so good. Great communication with following up. I get emails and texts. They had me do blood work at no cost. Also, before each shipment they have a questionnaire to fill out. Plus automat... See more

Rated 5 out of 5 stars

The team is so helpful and very responsive with any questions or concerns you may have. Medication is easy to take and as long as you are doing what you’re supposed to you will have a smooth ride.

Rated 5 out of 5 stars

I simply love the fact that the cost of their GLP1 medications are affordable!! I appreciate their empathy for those of us who are trying to improve our lives by improving our health via weight loss/m... See more



Contact info

4.6

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 30% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(4,122)

4,093 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

This program is one of the easier ones…

This program is one of the easier ones to go through the Internet can be a pain sometimes but they make it easier for you and your medicine shows up very quickly and I've been on it for months and it's working wonderful I'm doing my part but it's helping me do my best. I will never change.

September 4, 2026
Rated 5 out of 5 stars

Reliable

I’ve tried other providers and they were unreliable and created miscommunications that took my money and set me back, creating gaps in treatment and then I had to restart at the beginning dose twice. Gala has been clear communication and very responsive to any questions I’ve had.

September 4, 2026
Rated 1 out of 5 stars

I would give zero if I could

I would give zero if I could! I was charged for product I never received could not a refund! Although there is no phone number to speak to a real person, the AI assured me that it had put it in front the real people— but they have not refunded my money 3 months later and no way to TALK to ANYONE!!!

September 3, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look