Galaxy Flights Reviews 

141
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 111 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated and very helpful staff for providing exceptional personal guidance, ensuring a remarkably smooth and straightforward booking process from start to finish. Furthermore, loyal consumers frequently highlight the prompt communication, professional support, and thoroughly reliable assistance received when arranging their complex travel plans. However, some people mentioned unexpected extra charges and highly frustrating issues with the final pricing that significantly complicated their travel arrangements. Some reviewers occasionally experienced notable difficulties regarding lost deposits or unannounced extra costs that unexpectedly appeared after successfully completing the initial booking process.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their exceptional professionalism, patience,... See more

Customer service

Customers report positive experiences with customer service, highlighting helpful and supportive staff... See more

Service

Customers consistently note positive experiences with service, highlighting exceptional professionalism and... See more

Booking process

Reviewers highlight ambiguous aspects of the booking process, with opinions sharply divided. While some... See more

Price

Clients share ambiguous opinions on price, with some reviewers praising the ability to find amazing prices... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I always buy my flight tickets online. This time, I was having a lot of difficulty getting the right flight to Kenya .I contacted Galaxy flights and spoke to Jamie sales representative .He was god... See more

Rated 5 out of 5 stars

Victor, was extremely professional, personable and polite throughout the whole exchange. His customer service skill was very supportive . He provided clear advice and outlined options . Navigating... See more

Company replied

Rated 5 out of 5 stars

I booked my flights for the first time with Galaxy Flights, and I must say, Agent Max was amazing! He answered all my queries promptly, and the booking process was very easy. I received my flight tick... See more

Company replied

Rated 5 out of 5 stars

Jacob looked after me very well . There was a mix up with the name on the ticket which caused quite a degree of stress , but Jacob was good to good word and got it sorted out for me in good time to al... See more


Company details

  1. Travel Agency
  2. Cruise Travel Agency
  3. Flights Search Site

Written by the company

Galaxy Flights is a leading travel company operating under the brand Galaxy Travel LTD with sub-brands Galaxy Holidays and Galaxy Cruises. We are committed to delivering seamless and memorable travel experiences to our customers worldwide.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

141 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 9% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(141)

119 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing customer service

I recently needed to book an urgent flight due to a death in my family, and I cannot thank Jamie Smith enough for the outstanding service he provided.
From the very beginning, Jamie was incredibly empathetic, compassionate and understanding. He took the time to listen to my situation, offered clear and helpful advice, and genuinely cared about finding me the best possible flight options. He even called me back several times to make sure I had all the information I needed and that I was getting the most suitable flights.
What impressed me most was that Jamie's support didn't end once the booking was complete. He made sure everything at the airport went smoothly and checked that there were no issues or problems with my journey. His professionalism, kindness and dedication went far beyond what I expected.
During such a difficult time for my family, Jamie's exceptional customer service made a huge difference and took away a lot of the stress. He is a true credit to the company, and I sincerely hope his outstanding efforts are recognised. Thank you, Jamie, for your compassion and first-class service.

August 5, 2026
Unprompted review
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Rated 5 out of 5 stars

Jamaica Flight

Very easy to get the flight I wanted, not the first time we've asked John to find us a flight but I would definately recommend him.

July 22, 2026
Unprompted review
Rated 5 out of 5 stars

Great service!

Great service!
Rex is very supportive, helpful and detail
Also, he offer you the greater options to help you save your time and cost

July 24, 2026
Unprompted review
Rated 1 out of 5 stars

They do a rebooking scam

They do a rebooking scam. They tell you your existing flight needs to be 'canceled and rebooked', for which they say you'll be charged a 2nd time, and the original charge refunded. Then they never get around to refunding the original charge. Liars and scammers; avoid.

June 1, 2026
Unprompted review
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Rated 5 out of 5 stars

Interacting with Jamie....

Interacting with Jamie with clear explanation as what's required in the process of making a booking and responses to emails and the process of payment

July 4, 2026
Unprompted review
Rated 5 out of 5 stars

I found this service 5 star quality!

I found this service 5 star quality!! Rex has been an ABSOLUTELY AMAZING assistant to me every step of the way. He found me the best price, the most convenient flights and he was always there no matter what time, to answer any questions I had. In using this service,(as a lone traveller) I really felt like I had my own personal travel companion. Highly recommend- a friendly, caring and great communication service with Rex!

July 2, 2026
Unprompted review
Rated 3 out of 5 stars

Initial problem resolved quickly and efficiently in the end !

I have to confess I had a major problem with my original booking when I discovered at the last minute to my horror that I had apparently only paid a deposit rather than the full fare which I was sure I had done when I booked on line.. there was no indication on the website so I was not at all happy.
That said, the company dealt with my complaints very professionally and eventually we came to a settlement which Nelson was involved in and his service and response was excellent so it was a good outcome in the end.

June 16, 2026
Unprompted review
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Rated 4 out of 5 stars

The experience with Galaxy Tours was…

The experience with Galaxy Flights was great. The representative - JOHN whom I dealt with was helpful, polite and always available to help out with all queries and doubt , if any. Whatever was committed as part of the package was honoured. I had booked my holiday at Anatalya (Turkey) with Galaxy Tours from 2nd May till 8th May 2026 for me and m wife. Highly recommended

May 8, 2026
Unprompted review
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