We have travelled the world - even rented cars in Italy before - and never experienced this problem! We rented a budget car from this company and walked 30 minutes to reach the remote pick-up ce... See more
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Dangerous vehicle and no customer support. We hired a minibus from Milan for 4 days in the Italian Alps for a wedding event. The vehicle developed a brake fault including warning messages on th... See more
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Terrible. Use someone else. Their main objective seems to be to invent problems to hammer you on the deposit. I used the Cagliari office and still haven't had my deposit back nearly 3 months later. T... See more
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They never sent me a close of contract! They said - go to the airport, it’s all done for you. I called them, emailed them - I got a response that they had my message and that was it! Instead of refund... See more
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Company details
Written by the company
Galdierirent offre servizio di noleggio a lungo termine, con oltre 100 Point in affiliazione e 6 Sedi Direzionali in tutta Italia. Galdierirent a car offre servizi di noleggio a breve termine nei principali aeroporti e stazioni d'Italia.
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2.3
Poor
803 reviews
Replied to 95% of negative reviews
Typically replies within 2 weeks
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We picked up our rental car in Olbia…
We picked up our rental car in Olbia Airport without any issues, however on the fourth day of our rental, our car broke down. We tried to contact the company 7 times over phone, but without any luck. They even picked up one time and hung up on us. We ended up calling the roadside assistance and they helped us restart the car.
When we went to return the car, they apologized profusely for not answering the phone and told us, it would not be issue and we would get our full deposit back. Around 10 days later, they sent us an invoice claiming we would have to pay for the roadside assistance, since we did not contact the company themselves during our emergency, even though we called them 7 times unsuccessfully. When we made them aware of this, they claimed not to have received our e-mail even though we can see, that they have received it.
They have behaved deeply unprofessional and unethically towards us as customers. I would not recommend renting with them unless you're prepared to pay extra expenses for their own mistakes.
July 28, 2025
Unprompted review
Reply from Galdierirent
Dear Mrs. Laura,
we have carefully read your comment. We are sorry to hear about the inconvenience you experienced with the car and in contacting our colleagues in Olbia. During busy periods, it can happen that we are unable to respond immediately, but our staff will follow up on calls and messages as soon as possible.
Regarding the deposit, our operators will release it upon termination of the rental contract, issuing the customer with the appropriate receipt. The time it takes for the funds to be released and made available on the credit limit depends on the companies that manage the credit cards and the interbank circuits. Please note that, as this is a pre-authorization and not a charge, the release of the deposit does not involve a refund, but only an increase in the credit limit when the funds become available again. Sometimes the funds may not be immediately available in the credit limit, and it may take 7 to 30 days from the release receipt. In these cases, we suggest that the customer contact the customer service department of their credit card network.
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Cowboys
I'm not going to go through the entire thing here, but the gist is as follows;
When collecting our car at Olbia Airport, the Galdieri office - quite a long walk from the terminal - was closed, with a sign saying to see them in the terminal. Walked back to the terminal, waited about an hour in a queue, signed the forms, got the keys, walked back again and got the car - on my own, no member of staff to check the car with me.
No issues again until I handed the vehicle back. So I handed it back, they did an inspection, found some minor scuffs on the rear bumper. I had photos proving these scuffs were already present at the point of collection, however they were on my partners phone and she was in the terminal. I told the member of staff, who told me this was fine and to send them on and I'd get my deposit back "no problem". I did so, and have been met with a brick wall of indifference. €380 for marks already present on the vehicle at point of collection.
My overall impression of the company is that they're cowboys who will actively look to rip off customers at every opportunity.
I'd have awarded one star, however the vehicle was fine so I've given them a star for that.
Avoid.
June 30, 2025
Unprompted review
Reply from Galdierirent
Dear Maboza Ritchie,
we have carefully read your review and are very sorry to hear about your experience.
We have been unable to trace your experience with the brand and, consequently, investigate the event.
We would like to reconstruct what happened with you and invite you to write to customer.care@galdierirent.it so that we can offer you dedicated assistance.
We wish you all the best for the future.
Giuseppe was very helpful and every…
Giuseppe was very helpful and every quick! Good English and easy hand off.
Thanks
August 6, 2025
Unprompted review
Reply from Galdierirent
Dear Mr Bavé,
thank you for your positive review.
See you soon.
Everything is fine until you return the car
I rented a car at Palermo airport, and everything was fine and I was thinking about giving a good review.
But that changed when I was returning the car, because the office was busy and I had to wait in line. When it was mine turn they inspected the car carefully and when they were finish I signed and was told that everything is fine and my full deposit will be released. After 1 hour I got a mail that the car is returned too late, but I was there on time, and the delay is their fault. They write that I have to pay for an extra day. They take 80 euro of my deposit which is all most double of what I payed in daily rent, which was 42,50 euro. I have tried to write email to them but they dont reply. I can not recommend them and I will not use them again.
August 1, 2025
Unprompted review
Reply from Galdierirent
Dear Mr Amund,
we have carefully read your review and are sorry to hear about your experience.
We understand your point of view, however, in cases of late car delivery, the system automatically calculates the extra day to be charged on the invoice and staff have no way of changing this manually.
If you would like to discuss what happened with our dedicated service, please write to us at customer.care@galdierirent.it.
We will be happy to assist you.
Unhelpful and Inflexible – Lost Booking for Reasons Outside Our Control
We had a confirmed reservation with GaldieriRent at Alghero Airport for 23 July 2025. Due to a missed airline connection — something completely outside of our control — we arrived after 22:00, I contacted them in advance to inform them of the situation and even offered to pay a late pick-up fee if someone could stay a little longer or hold the car for the next morning. They refused, saying we had to contact through the broker (Discover Cars), and soon after, luckily Discover Cars was fast to respond but they found out the car was no longer available.
Discover Cars themselves tried to help but also struggled to get the car held. In the end, we were left stranded with our whole family, had to take a taxi, and lost our original booking. We then had to rebook, pay extra for less day sand missed two full days without a car, which really disrupted our trip.
What’s worse is that it felt like they were happy to cancel and resell the car at a higher rate, since it was peak season. A little flexibility and customer service would have solved everything — but instead, we were treated rigidly and unfairly.
I will not book with GaldieriRent again. The broker (Discover Cars) was understanding, but this supplier showed no care or effort to help, even when I offered to pay extra.
July 23, 2025
Unprompted review
Reply from Galdierirent
Dear Mr Kunter,
we have read your comment carefully and are sorry to hear about your experience.
We have discussed your experience with our colleagues in Alghero, who informed us of the email exchange that took place.
As you yourself indicated, your booking was made through one of our commercial partners.
Our colleagues informed you of the 10 p.m. closing time and, to keep your booking for the following morning, suggested that you contact the broker and have the pick-up time changed.
The booking is managed directly by the broker and our staff cannot make any changes to it.
In accordance with our terms and conditions, “If the customer arrives at the desk late for their reservation, the car will be held for a maximum of 59 minutes after the scheduled pick-up time.” In your case, our colleagues kept the car well beyond the 59-minute grace period provided for in the rental agreement, and we are sorry that we were unable to find a solution to this inconvenience.
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Terrible/Horrendous/Shocking
Terrible. Use someone else. Their main objective seems to be to invent problems to hammer you on the deposit.
I used the Cagliari office and still haven't had my deposit back nearly 3 months later. The company replied to my review leaving a customer care address that rejects my emails. Absolute robbers.
July 26, 2025
Unprompted review
Reply from Galdierirent
Dear Mr. Norris,
we have carefully read your comment and are sorry to hear about your experience.
We were unable to trace your rental experience, and if you would like to discuss what happened, please contact us at customer.care@galiderirent.it.
We will be happy to provide you with the assistance you require.
Service , hidden costs
The company is about 15 minute drive from airport. You have to wait for mini-bus pick up. The car was not the one we chose, but similar so we were happy. Insurance was via a third party which was not made clear at time of booking, avoid this option as it has nothing to do with the rental company and you will have to payout and then reclaim any accident costs, so you’ll be out of pocket for a while until the insurance pays out. The car was not clean when picked up. We video’d the car during pickup. Lots of manual paperwork and large deposits 2000 EUR later we were able to start our vacation.
Leave an extra hour for drop off. There was a large queue which took a while to clear. They only had one mini bus which was full so we had to wait a while for it to return. Seats 8 people.
Staff not particularly friendly, as someone who works in sales, I would strongly recommend they all attend training. At the very least smile and look like you’re happy to serve you customers.
Would I use again, maybe, but would look for better alternatives first.
July 22, 2025
Unprompted review
Reply from Galdierirent
Dear Mr Mike,
we have carefully read your review. We are sorry to hear about your experience and would have liked to discuss it further with you; however, we were unable to trace your booking and the rental station you chose.
Let's go over the points together to address your comments.
At the time of booking, it is not possible to choose a particular car model.
At the time of pick-up, however, you are guaranteed a car that falls within the chosen category.
We are glad that you liked the car and that this contributed to your satisfaction.
As you described, third-party insurance (such as that taken out with brokers or credit cards) covers the cost of any incident later with a refund, as it is the customer who pays the excess to the company in advance. With direct insurance coverage, the excess amount is waived immediately.
We are sorry that the cleanliness of the car did not meet your expectations and that you found our staff unfriendly.
These are points of attention that we will pay more attention to in the future.
During peak season, crowds can cause delays at the shuttle and queues at the counter.
Our staff are always attentive to customers' needs and requests and always offer the best possible solution at that specific moment.
We trust that you will reconsider your experience with our company in the future.
Horrible experience
Horrible experience! We were late arriving in Catania Sicily due to flight delays which was out of our control, so they gave our car away, which we understand. The unacceptable part was they tried to keep our money and offer a similar car for double! How were they harmed? They got paid by someone else for the car. They are located at the airport, this must happen all the time, what a scam! Why should they get paid twice for the same car?! Can you imagine dealing with this after 24 hrs of travel. Disputed it through the credit card company and won.
April 1, 2025
Unprompted review
Reply from Galdierirent
Dear Sicily Travel,
we have carefully read your review and are sorry to hear about your experience.
Although we were unable to trace your experience, we would like to take this opportunity to offer some clarification.
In accordance with our rental terms and conditions, “If the customer arrives at the desk late for their reservation, the car will be held available for up to 59 minutes after the scheduled pick-up time.” In such cases, we recommend contacting the rental station by phone, text message/WhatsApp, or email as soon as you become aware of the possible delay. After this grace period, the station may allocate the car to other customers. Our colleagues at the Catania rental station, understanding the difficulty of the situation, offered you a new car at the walk-in rate. However, you decided not to proceed in this manner.
Finally, our company does not accept advance payments. From what you have reported, we understand that your reservation was made through a business partner who may require advance payment for the rental. In such cases, we advise customers to contact the broker to assess whether the conditions for a refund exist.
We trust that, with these clarifications, you will be able to reevaluate your experience with our brand.
Terrible Car Rental Experience in…
Terrible Car Rental Experience in Palermo, Italy
The whole experience was extremely disappointing from start to finish.
First of all, the car was not waiting at the airport. Instead, it was parked over 10 km away. There were no signs or directions to the rental office. I had to call them myself to find out I was expected to be picked up and driven 10 minutes outside the airport. Only one person was allowed to go collect the car, which meant I had to leave my daughters waiting in a parking garage in 33-degree heat while I sorted everything out.
When I finally received the car, it was much smaller than what I had booked and paid for. The entire process took two hours just to get the keys and return to pick up my family.
Returning the car was even worse. The staff inspected it as if we were hiding something, clearly determined to find any excuse to add extra charges. They ended up claiming there was a scratch worth 300 euros—something completely impossible to notice when we picked it up. The woman checking the vehicle seemed to have no other purpose than to invent damages. Was she paid on commission for every extra fee she could charge?
Now I have to waste even more time dealing with my insurance company to dispute these ridiculous claims.
Overall, this was an awful and unprofessional experience I would not recommend to anyone.
July 12, 2025
Unprompted review
Reply from Galdierirent
Dear Kring,
we have carefully read your reflections, which have greatly impressed us.
Our colleagues at the Palermo Office Station have helped us reconstruct your experience with our company.
We are sorry for the misunderstanding regarding the location of our Palermo office. All booking confirmations and vouchers, including those from business partners, clearly indicate whether the office is inside the airport and how this can be reached, whether on foot or by shuttle. In both cases there are specific detailed directions and a phone number to refer to for assistance.
In peak season, even the shuttle service suffers from some slowdowns due to the influx of customers, and what you shared is certainly food for thought for us to improve. Staff, at such times, reorganize flows to allow faster access to the office.
With reference to the car you were offered, we have checked internally. When booking, the customer reserves a car belonging to a specific category. It is not possible to choose a specific model and/or a specific power supply. In fact, the model of the car depends on the availability of the rental station at the time of pickup. The car that was provided to you was new, on your first rental outing, and of a higher category than the one you selected when booking.
Upon return of the car, during routine checks, our colleagues verified the presence of a scratch on the rear bumper, documenting them with photos. Against this, in the absence of direct coverage with our company, in full accordance with the terms and conditions of the rental agreement and the damage table, both published on our website, they charged the amount corresponding to the damage deductibles.
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Dont rent!
We rented the car in Palermo. Don’t do the same mistake as us.
From the very beginning, the process was disappointing. The pickup at the airport was extremely slow, with NO signage or instructions on where to go. When the shuttle finalen arrived only one member of our family was allowed to ride the shuttle to the office 15 minutes ride away. That meaning the rest of us waiting unnecessarily. The entire process took several hours before we were finally given a car.
To make matters worse, the car we received was not the one we had booked. It was significantly smaller than what was agreed upon, which caused a great deal of inconvenience during our trip.
Additionally, the insurance was handled by a third-party provider, which was not clearly communicated at the time of booking. Upon returning the car, the inspection process was unusually thorough, clearly aimed at finding any possible damage. It felt as though your staff were actively looking for an excuse to charge us — as tourists — for something we did not do. A minor scratch was pointed out, and we were made to feel as if we were being scammed (and cost us €310)
The staff were unfriendly, unhelpful, and provided no sense of customer service. Overall, it was a frustrating and unpleasant experience, and we left feeling taken advantage of.
We will never rent from this company again, and we strongly advise other to reconsider before doing so!
July 16, 2025
Unprompted review
Reply from Galdierirent
Dear Rakke Sundwell,
we have carefully read your reflections, which have impressed us.
Our colleagues at the Palermo Office Station have helped us reconstruct your experience with our company.
We are sorry for the misunderstanding regarding the location of our Palermo office.
All booking confirmations and vouchers, including those from business partners, clearly indicate whether the office is inside the airport and how this can be reached, whether on foot or by shuttle. In both cases there are specific detailed directions and a phone number to refer to for assistance.
In peak season, even the shuttle service suffers from some slowdowns due to the influx of customers, and what you shared is certainly food for thought for us to improve. Staff, at such times, reorganize flows to allow faster access to the office.
With reference to the car you were offered, we have checked internally.
When booking, the customer reserves a car belonging to a specific category. It is not possible to choose a specific model and/or a specific power supply.
In fact, the model of the car depends on the availability of the rental station at the time of pickup. The car that was provided to you was new, on your first rental outing, and of a higher category than the one you selected when booking.
Upon return of the car, during routine checks, our colleagues verified the presence of a scratch on the rear bumper, documenting them with photos.
Against this, in the absence of direct coverage with our company, in full accordance with the terms and conditions of the rental agreement and the damage table, both published on our website, they charged the amount corresponding to the damage deductibles.
I would not recommend you at all
I would not recommend you at all,
Because Car jet provide me with
Not relevant quote about the renting the car,
Also the instructions on the voucher which i had to
Use has a wrong instruction how to find the
Pick up/Drop off place
And the car insurance which they give me
Do the Total
!!! FOUR !!! times more from the online booking
Avoid them
No happy at ALL
July 12, 2025
Unprompted review
Reply from Galdierirent
Dear Mr DUHO,
we have carefully read your review and are sorry to hear about your experience.
Firstly, thank you for letting us know about the difficulty you had in reaching the shuttle pick-up point despite the directions provided on the broker's voucher.
We are aware that there is construction work at the airport that may affect directions, and this is something we are working to improve for a better customer experience.
Regarding insurance coverage, we understand that the staff in Bergamo explained the differences between the insurance purchased through the broker and the insurance purchased directly from our company. Insurance purchased through a broker covers any expenses exclusively through a reimbursement process after the rental.
If you wish to reduce or eliminate deductibles from the outset, you can purchase insurance coverage directly from us.
Whether or not to purchase coverage is a choice made by the customer and is not mandatory to proceed with the rental.
We trust that you will reconsider your experience with our company in the future.
Pleasant and fast experience
No complaints whatsoever about the process (pick-up, state of car, return).
July 4, 2025
Unprompted review
Reply from Galdierirent
Dear Mr Diaconu,
we're happy to read that you stay good with us.
See you soon.
Misleading Rental Terms and Unprofessional Staff
We have travelled the world - even rented cars in Italy before - and never experienced this problem!
We rented a budget car from this company and walked 30 minutes to reach the remote pick-up center outside Venice Airport. Upon arrival, we were denied the rental because we only had a debit card instead of a credit card. When we expressed our surprise, we were told we were being “rude and stupid” for not having read the terms and conditions, and were asked to leave without a car. The employee at the Galdieri desk told us to try one of the other companies in the “rural area.”
The couple next to us faced the exact same issue and received the same dismissive treatment.
July 14, 2025
Unprompted review
Reply from Galdierirent
Dear Kunde,
we have carefully read your review and are sorry to hear about your experience.
First, we would like to apologize for your perception of the station staff's behavior.
We are certain that it was not the staff's intention to be rude to you. In any case, we will investigate internally to prevent this from happening again.
With regard to the payment method, we can confirm that our rental terms and conditions clearly state that the accepted payment methods are VISA or MasterCard credit cards.
We do not accept payments by Diners Club, American Express, prepaid cards, debit cards, PostePay, virtual credit cards, or cash. It is not essential for the credit card numbers to be embossed, but it is important that the card is a Visa or Mastercard credit card and that it bears the name of the contract holder, as well as the driver of the car and the card's expiry date.
The failure to collect the vehicle was not due to a lack of willingness to assist you, but only to the impossibility of proceeding in contravention of the rental conditions established in the contract.
We trust that with these clarifications you will be able to reevaluate your experience with our company.
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Budget Car Rental - Read the T&Cs
It’s pretty apparent that this rental company’s main goal is to make the most money from your rental.
Rented a mid range car from their Venice airport branch. Bus pickup from the airport was pretty smooth (although had to wait 40mins) the driver wasn’t very helpful
When you get to the branch, there was a queue of people waiting as they had concerns about being changed extra for additional that weren’t made clear or frustrated over bringing cars back and being charged for additional issues.
When we got our car, it was dirty, no water in the jets - but thankfully took out their full insurance (so didn’t care to check over the car)
While bringing the car back at the end of our rental the staff at the office clearly couldn’t care less but wanted the thoroughly check out the car for bumps and scratches which I explained I have full insurance for.
I have given this a ⭐️ as I’m still waiting on my deposit (again then trying to hold onto money as long as possible)
I would give them ⭐️⭐️⭐️ if the customer service was less money grabbing and more about you enjoying your holiday.
I would recommend this rental - but as a budget rental and advise to take out full insurance [directly with them] and carefully read the T&C because they will charge you extra if you fail to adhere to them.
(If I get my deposit back? I’ll update this to 3 stars)
June 24, 2025
Unprompted review
Reply from Galdierirent
Dear Liam,
we have carefully read your comment and are sorry to hear about your experience.
Although we have been unable to trace your rental experience, we would like to take this opportunity to provide some clarification.
During the high season, the shuttle service experiences some delays due to the flow of customers choosing our brand.
Your report is certainly food for thought for us, so that we can improve.
About your perception of people in line worrying about possible additional costs, we would like to clarify that our company operates transparently.
There are no surprises: everything is indicated in our rental terms and conditions, which are correctly published on our website and accessible to everyone.
Furthermore, before signing the rental contract, our staff takes great care to ensure that the customer is fully informed and has no surprises. It is then always up to the customer to decide how to proceed.
Since every customer has the right to receive an updated damage list, staff are required to check the condition of the vehicle upon each entry and exit, regardless of whether insurance coverage has been taken out. We regret that you perceived a normal routine check as a search for damage, but this procedure is designed to protect the customer.
With reference to the deposit, our operators release it at the end of the rental contract and issue the customer with the appropriate receipt.
The time taken for the funds to be released and made available on the credit card depends on the credit card companies and interbank circuits.
Sometimes the funds may not be immediately available on the credit limit, and it may take 7 to 30 days from the release receipt.
In these cases, we suggest that the customer contact the customer service department of their credit card circuit.
If you would like further information, please write to customer.care@galdierirent.it.
AVOID AVOID AVOID this company
AVOID AVOID AVOID this company ! Unfortunately there isn't a 0 star option so I am forced to give a 1 star rating.
Our flight was delayed due to no fault of our own. When we arrived at 9.50pm to collect the car at Catania airport, the desk was closed as they go home at 9.30pm. Don't know of any other car hire company that clocks off early, all the other main hire companies were still open.
We met another couple at the desk with the same problem, they had received a WhatsApp message from GaldieriRent confirming collection time - that customer advised that they informed GaldieriRent immediately that the plane was delayed but they did not reply to them.
This company does not ask for a Flight number when booking, if they had then they would have known we were slightly delayed.
They left us stranded at the airport as unable to find another hire company that had availability.
This company adamantly refused to return our pre-paid payment as said they only hold cars up to one hour after arranged pick up time ..... what a joke, don't they know that planes get delayed ? This is just a way to rip you off and keep your money.
They are just rip off merchants that want to get home early and without providing any customer care. Oh and rang their phone number to get help and of course nobody answered. How they sleep at night knowing they are ripping people off is beyond me.
Seriously do not hire a car off this company, it will cost you more in the long run. Best advice I can give is : If you buy cheap it will cost you twice !
Update : Reply received from this company is laughable. They suggested I contact their business partner for a refund. I did that already and they tried really hard to get a full refund from this company but they full blank refused to give me any of my money back.
June 27, 2025
Unprompted review
Reply from Galdierirent
Dear Mr Adrian,
we read your comment carefully and are sorry for what you shared.
Our terms and conditions of hire, available on the website, state that our cars are available for 59 minutes from the time of booking. After this grace period, the car returns to the availability of the rental station and can be used for other bookings.
Our local offices have fixed, public opening hours, which are also shown on the booking vouchers. Should, for various reasons, the customer be delayed with respect to the booking time, it is suggested that he/she contact the rental point by phone, via WhatsApp/SMS, and possibly the business partner with whom the booking was made to find the best possible solution.
We would like to point out that our company does not require payment in advance. From this we assume that you have booked through one of our business partners. If this is the case, we invite you to contact the dedicated service department to check with them about the possibility of a refund.
DONT AVOID IF YOU WANT TO PAY AN…
DONT AVOID IF YOU WANT TO PAY AN ADDITIONAL AMOUNT FOR THE SCRATCHES THAT ARE NOT DONE BY YOURSELF!
July 5, 2025
Unprompted review
Reply from Galdierirent
Dear Mrs Ozgecan “Oz” Kalayci,
we have read your review carefully.
Our checks show that your practice is being handled by the dedicated team and that they have provided you with the relevant explanations.
RESOLVED: Charged for tire repair kit that was not present at pick up
Pick up was all good and couteous. However, car was dirty and had not been valleted. Tire repair kit was not mentioned at pick up but was charged for at return. Federica was unhelpful and pretty rude. While she promised to check if kit had been put somewhere else (under seat or else where) she did not. I was forced to pay the rip off price of €188 which is far more than a new tire for an accessory that was not mentioned or provided at point of rental.
UPDATE
I would like to add that following my complaint to the Head office and a full description of events, Galdieri Rent carried out a full investigation and refunded my money in full. I am grateful of that and I am satisfied with the outcome. Thank you Galdieri Rent.
June 29, 2025
Unprompted review
Reply from Galdierirent
Dear Mr Dino,
we have read your comment carefully and are sorry for what you have shared.
We would like to discuss your concern further and, for this reason, we invite you to contact us at customer.care@galderirent.it, taking care to give us the details of the holder of the rental contract, the place and the period in which you used the service.
We are confident that we will be able to assist you in a personalised manner.
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Great experience
Great experience! Everything went fast and smoothly. The staff was super friendly and helpful throughout the whole process. When the shuttle bus didn’t show up, they even gave us a ride directly to the terminal. Very professional service — would definitely rent from them again!
June 24, 2025
Unprompted review
Reply from Galdierirent
Dear Cesc Patón,
we are very sorry for your comment.
As is standard practice, colleagues at the rental points carry out constant checks on the cars at every exit and entrance.
For the greatest possible transparency, the customer himself can report any scratches, damages, dents before proceeding with the car rental by means of photos or videos.
In addition, at the time of contract stipulation, the customer is always presented with a list of the damages present on the car at the time of delivery, which he signs for acknowledgement and acceptance.
When the car is returned, during routine checks on delivery, colleagues who verify the presence of a scratch, damage, dent document it with photos and, in the absence of direct coverage with our company, in full agreement with the terms and conditions of the rental contract and the damage table, both published on our website, proceed, upon acceptance, to charge the amount corresponding to the deductible.
Since we are unable to investigate your request without further information, please write to customer.care@galdierirent.it.
We are at your disposal.
Terrible my flight was delayed and my…
Terrible my flight was delayed and my case was ages coming through . When I got there they said my voucher was expired. This has never happened with any other company ever. I went straight there but they don't take your flight number as other companies do.
It cost me €200Euros more to book at short notice online with another company. Terrible.
June 23, 2025
Unprompted review
Reply from Galdierirent
Dear Mrs Kent,
we are very sorry about the evaluation. We have carefully read what you wanted to share and would like to take this opportunity to clarify what happened.
As stated in the terms and conditions "In the event that the customer arrives at the desk later than the booking time, the car will be kept available up to a maximum of 59 minutes after the scheduled pick-up time.” When you came to our rental desk, as the grace period had elapsed, the booked car was no longer available.
We are sorry for this misunderstanding and hope that you will re-evaluate your experience with our company in the future.
I would leave a 0
I would leave a 0, but unfortunately it doesn’t allow that… Booked with Visa credit card and when arrived, was told apparently they don’t accept credit card issued by Revolut… luckily my wife had a different credit card with her, but was charged 104€ extra for changing name and adding extra driver. As they say: cheap comes at the price… overall costs same as one of the main companies in the end. We will see how it goes with returning as they charged 1200€ deposit as well…
June 22, 2025
Unprompted review
Reply from Galdierirent
Dear Mr. Audrius,
we have read your review carefully and in view of what you shared we would like to take this opportunity to recall what is written in our terms and conditions.
The accepted methods of payment are VISA or MasterCard credit cards. Payments with Diners Club Card, American Express, Prepaid Cards, Debit Cards, PostePay, Virtual Credit Cards or cash are not accepted.
It is not essential that the credit card numbers are embossed, but it is important that it is a Visa or MasterCard, and that the name of the contract holder, as well as the driver of the car, and the expiry date of the card are stated on it. The same credit card must be used for the deposit.
Your card, although belonging to the VISA circuit, was issued by a virtual bank, not accepted by our company.
We regret this misunderstanding and hope that you will be able to re-evaluate your experience with our company in the future.
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