I've always wanted a quality panama hat. I've watched the emails from Gamboa for over a year. Finally - finally! a reason to buy one. Very happy with the quality. great shipping packaging.
Company replied
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See what reviewers are saying
Price was good, especially since it was on sale. However, it is much more fragile than expected.
Company replied
SERVICE IS AWFUL I can't say anything about quality because I just can't order it. There was problems with shipping in my country but I've found carrier who could pick up shipment but gamboa manage... See more
Company replied
Genuine alpaca wool, light and warm (needs proper laundry attention to keep its "looks new" appearance: hand wash, max 30°C, no twisting/spinning, flat dry). No pbm with Gamboa for the 2 buys I made 1... See more
Company replied
Company details
Written by the company
Gamboa - We are the world's leading genuine fashion brand. Our store offers authentic alpaca apparel worldwide. Shop for alpaca ponchos, sweaters, scarves, hats, socks, panama hats and more. Unique apparel that combines natural fabrics, authentic ethnic fashion and urban styles. Gamboa - Wear the adventure.
Contact info
United States
- +1(866)253-3992
- cs@gamboafashion.com
- gamboafashion.com
3.4
Average
226 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Hors hair hat band
Was looking for a hat band made with horse hair to replace a lost one.
Gamboa offered decent prices.
Shipping went very well (DHL from Ecuador).
Final product fits perfectly on my hat and seems to be great quality.
Final rendering is not exactly the same as advertised but it’s handmade so I was expecting that. It is still close to what I was looking for. Would have appreciated more examples to show variability, but not a big deal. Definitely love it.
December 20, 2024
Unprompted review
Reply from Gamboa
Dear REGIS,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
GamboaFashion.com
Quality and Customer's Service Team
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Great quality more than I expected
Great quality more than I expected, super happy with my purchase !
November 20, 2024
Unprompted review
Reply from Gamboa
Dear RAFAEL,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
GamboaFashion.com
Quality and Customer's Service Team
Wrong color hat sent to customer
I ordered a hat and hat and the one color was sent to me. I returned the hat on October 15 and I’m still waiting for a credit to my account. In addition it cost me $23 to ship back that I would expect that to be refunded as well since it was, the only recourse I had was to ship it on my own And you sent me the wrong hat thank you my name is Kevin Hughes
October 15, 2024
Unprompted review
Reply from Gamboa
Hello KEVIN,
We are very sorry that his experience with our company did not meet his expectations. We are also very grateful that you took the time to evaluate us and tell us what is wrong with our products and services.
We carefully reviewed our records and we couldn't find any emails regarding this exchange from your email address or registered account. We were able to find a single email from a different email address using the same last name nicki hughes
but we never received a reply about the order number to proceed with the return and exchange process.
We just sent an email to your email address to find the best solution for you.
We are working very hard to improve our services and products to give our customers a better experience.
GamboaFashion.com
Quality and customer service team
The ease of checkout and quality of…
The ease of checkout and quality of purchase makes Gamboa a definite place to return shopping
October 15, 2024
Unprompted review
Reply from Gamboa
Dear Zachary,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
GamboaFashion.com
Quality and Customer's Service Team
Just bought my fourth hat from Gamboa
Just bought my fourth hat from Gamboa. This one was packed in a box that was too small and was crushed by the packing process, not damage to the packing. Prompt response from company with replacement on the way. Excellent customer service. Great styling and feel. Very comfortable to wear all day. I will continue to buy hats from Gamboa.
September 24, 2024
Unprompted review
Reply from Gamboa
Dear Hugh,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
GamboaFashion.com
Quality and Customer's Service Team
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They are the nicest people to work with…
They are the nicest people to work with they do anything to help make thing work They ship in two days Just great
September 22, 2024
Unprompted review
Reply from Gamboa
Dear Edmund,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
GamboaFashion.com
Quality and Customer's Service Team
Missing purchase, no delivery date, no response
01 September placed an order for a Regimental style hat band from Gamboa. Delivery time was 3-5days via DHL. 06 September sent email requesting update for delivery - nothing heard back. 10 September sent another email requesting an update of the delivery date. Order number #13915. I have Lodged complaints with Gamboa, Shop App and my Bank.
Update: 11 Sept, action stations! Seems the product is now packed and on it’s way today. I’ll give them another 3-5days for delivery (ETA 16Sept)
Update: 16 Sept, end of day and still no item delivered. Promise to send item on the 11th has not happened.
Update: 17 Sept item lodged with DHL in Quito Ecuador, now has an expected delivery date 26 Sept.
September 6, 2024
Unprompted review
Reply from Gamboa
Hello Jon B.
We are very sorry that his experience with our company did not meet his expectations. We are also very grateful that you took the time to evaluate us and tell us what is wrong with our products and services.
We only received your email from 10 hours ago requesting information about your order, which we replied to a few hours ago. This order is being packed at the moment and it will ship by the end of the day.
We are working very hard to improve our services and products to give our customers a better experience.
GamboaFashion.com
Quality and customer service team
Top Hat!
The hat is excellent, a tight weave. It was slightly too large, but Gamboa included sizers and QR code to a video on how to install properly. One sizer did the trick! Another QR code got you a bonus free hatband!
September 3, 2024
Unprompted review
Reply from Gamboa
Dear Allan,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
GamboaFashion.com
Quality and Customer's Service Team
Received my new hat in appropriate time…
Received my new hat in appropriate time and it met all my expectations.
August 29, 2024
Unprompted review
Reply from Gamboa
Dear Bick,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
GamboaFashion.com
Quality and Customer's Service Team
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Easy to order, but....?
Easy to order. The staff (Gabriella) was responsive & helpful. Hat quality excellent.
Suggestions: Phone access for info dies not work. Make it easy to leave a message. Tell the buyer (Panama hats) that it will be 2 or 3 weeks before the hat is made, then maybe a week for it to arrive from Ecuador.
August 24, 2024
Unprompted review
Reply from Gamboa
Dear Donald,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
GamboaFashion.com
Quality and Customer's Service Team
Reply from Gamboa
Dear THE D ROKKOS,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
GamboaFashion.com
Quality and Customer's Service Team
The product was high quality and…
The product was high quality and delivered fast at a great price!
June 30, 2024
Unprompted review
Reply from Gamboa
Dear Derek,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
GamboaFashion.com
Quality and Customer's Service Team
I’ve been on the hunting to get a Panama hat
I’ve been on the hunting to get one the Panama hats But locally, I haven’t found a place to buy one finally I took a chance on Gamboa website . Let me say I’m Really happy with my hat Quality seems really good and I took the advice on the website on the Measure and it was perfect
June 24, 2024
Unprompted review
Reply from Gamboa
Dear Edgar,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
GamboaFashion.com
Quality and Customer's Service Team
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Reply from Gamboa
Dear GR,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
GamboaFashion.com
Quality and Customer's Service Team
Excellent communication when I inquired…
Excellent communication when I inquired about delayed delivery. Prompt response to queries, real efforts to solve problems.
July 4, 2024
Unprompted review
Reply from Gamboa
Dear Derrick,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
GamboaFashion.com
Quality and Customer's Service Team
Uneven quality. Very poor customer service
I purchased a hat and the item I received was below standards. The brim did not have the correct fold for a gambler style. I requested an exchange or refund which was denied. I communicated with Gabriela Vargas at he store who addressed me in a disrespectful and dismissive tone. No desire what so ever to make the transaction friendly.
July 2, 2024
Unprompted review
Reply from Gamboa
Hello Enrique Hernandez,
We are very sorry that his experience with our company did not meet his expectations. We are also very grateful that you took the time to evaluate us and tell us what is wrong with our products and services.
We have reviewed the copies of the emails sent by our company where our agent replied to you explaining the hat you received is the correct item and the a wrong model like you stated in your emails: "The item is not the model requested. THe brim is not correctly made. Please advise if you will refund or replace the hat I have been a loyal customer and I do not wish to stop buying from you"
Their reply was: "We have reviewed the pictures, we can see the hat you received is the correct model and the brim is in good condition. You are welcome to return this hat and exchange it for a different item in our store. We will not refund or replace the hat since it is the correct product and it arrived in good condition."
Earlier today we sent you the instructions to exchange the item for a different product in our store, as stated in our policies.
We are working very hard to improve our services and products to give our customers a better experience.
GamboaFashion.com
Quality and customer service team
NNice service and receive the hat in…
NNice service and receive the hat in time. Very good product and i will recommend to all my friends to buy this product.
June 4, 2024
Unprompted review
Reply from Gamboa
Dear GEORGE,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
GamboaFashion.com
Quality and Customer's Service Team
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SALES ONLY order# 12236
I purchased a hat band. It was too small. I followed their procedure and requested an exchange the next day. Waited 2 days, nothing, and requested again. Waited 2 more days nothing. Called customer service and went straight to voice mail. Called 2 days later no call back. Thought that, I would just send it back anyway with an exchange request. It is not possible to find a return address. Try and find it!. You have 10 days for returns. This company is about sales only. You will also receive unsubscribed daily sale emails. Zero customer service. Shameful business practice.
Regarding Gamboa Response: I have no email record of their response to my return request in my inbox, junk, or deleted email. They did send me today's sale flier so I know they have the right email address. Unscrupulous business practice compounded!
April 15, 2024
Unprompted review
Reply from Gamboa
Hello Vic,
We are very sorry that his experience with our company did not meet his expectations. We are also very grateful that you took the time to evaluate us and tell us what is wrong with our products and services.
We have reviewed your case, we replied to your emails in a timely manner. In these emails we provided instructions to exchange your hatband. The first one in April 28th and later in May 2. We are sending this information one more time to your registered email address: vmondani@hotmail.com
We are working very hard to improve our services and products to give our customers a better experience.
GamboaFashion.com
Quality and customer service team
Quality of the goods was so much better than everybody else.
Quality of the goods
May 17, 2024
Unprompted review
Reply from Gamboa
Dear Victor,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
GamboaFashion.com
Quality and Customer's Service Team
The had bore little resemblance to the…
The had bore little resemblance to the one in the photos
April 16, 2024
Unprompted review
Reply from Gamboa
Hello Costumer,
We are very sorry that his experience with our company did not meet his expectations. We are also very grateful that you took the time to evaluate us and tell us what is wrong with our products and services.
Kindly let us know your order number to solve this issue as soon as possible.
We are working very hard to improve our services and products to give our customers a better experience.
GamboaFashion.com
Quality and customer service team
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