Gamboa Reviews 226

I have purchased from Gamboa a few times and always enjoyed the experience. I find it fascinating that I get items shipped from all over the country. I recently ordered about 20 items. Yesterday I received a single hat band from that order shipped from Missouri. The other stuff came from all over the states. No problem, just fascinating. I have not had a problem with Gamboa and I love Alpaca clothing.

Wrong custom declaration. My hats are still hanging in the swiss custom.

I got it from the customs with a delay but because of this "wrong declaration one Hat for USD 20.00" but the content was 3 hats for about USD 204.95. I got a penalty and expenses form the Custom Audit, a submission commission fee and other taxes for about USD 62.50

I hope Gamboa will reimburse me for the additional costs. Send the a mail 2023.11.17

The only hat band I buy now. It's so nice to not have to be stuck with the standard, one-colored, and boring glued-on ones.

Fantastic product and fantastic customer service. I highly recommend Gamboa’s fashion!
Carmen

Good quality hat. I ordered a hat from Gamboa after ordering one from its predecessor "panamahatmall". As expected, the hat arrived after some waiting period in excellent condition. The size was a little to large, but could be adjusted without problems with some size reducers.
One star is deducted because of the long fulfillment time. For some reason it took gamboa 1 week to fulfill the order, so the delivery time of 5 days was not met.
Great shop. I would order there again.

The hat I purchased of excellent quality and fit perfectly. The box in which it was shipped was badly damaged by the time I received it, but remarkably, the hat was intact.

The description on 2 of the products inordered were false.and I'm trying to return them. But every thing else I order were great. The alpaca poncho is everything they say as the gloves and hats. Avoid the mexican style ponchos as they are not as good and the sizing on the Panama hats are off by almost a hole size

Super quality but warning, even the hats are indicated "available" on the internet, you should expect waiting a month to receive your order if you live in Europe because hats are made to order.

This is a HORRIBLE company……just completely all around HORRIBLE!!!!!
Wish we would have read reviews before ordering.
The absolute worst customer service!!!!
The hats we ordered were very low quality and not as they appear on their site. Seems they have numerous complaints w the same issues we had.

My women’s hat came damaged w the bow off the hat and the brim shape was extremely awkward. As far as the bow they responded(after much time and repeated attempts on our part) to glue the bow back on!!!!! Seriously?!?! Brand new hat damaged and their return policy is ridiculous!!! I’m supposed to super glue the bow to my hat and hope it sticks!?!?
Both hats very cheaply made. My Husband ordered 2 hat bands for his and they claimed the red one had been shipped in my box which it indeed had not. The brown one they said was out of stock but we were charged for it anyway!!!!

HIGHLY recommend not ordering from this SCAM company!!!

I will be disputing several of the charges w my bank and I recommend anyone else do the same since their return policy is impossible.

As one other reviewer stated if they could give less than a 1 star they would. I feel the same!!!!

STEER CLEAR OF THIS SCAM SITE(can’t call it a legit business because it’s not).

Ordered a Panama hat in size 56. The hat that arrived was almost 58 cm. Even with 4 cork hat strips the hat was still too big. The hat itself looked nice.
Contacted customer service by mail, no reaction.
Then I started a claim with paypal. Then they finally reacted. After making a lot of photo's to proof that the hat was really bigger than 56 cm and because I wanted to escalate the claim to get my money back because there was no solution given. The day before the claim could escalate they promised to sent te hat the next Monday. I was happy with that solution. After 3 weeks the hat still hasn't been sent and customer service is ignoring all the mail I have been sending. It feels really dishonest and I have a really bad feeling from the whole experience and how I have been treated.I wished I ordered a panamahat somewhere else.
Because the Paypal claim is closed and I can't reopen it again I am stuck with a hat that is sitting on a shelf because it's much too big for my head.

Placed an order about a week agao paid for 3 to 5 day shipping. Sent an email because it was a gift sent to someone, never received a reply. Have left several voice messages at the phone number provided NO Response!! I believe this company is a total SCAM!! I paid $138.00 for a Panama Ausin hat I will never see. What very poor customer service!!! this is FRAUD!!!

I purchased a sweater on July 24, 2023; it arrived in a timely manner. The sweater is to small, I contacted the company through their RA form and got no response. I then contacted them through an email address on the website, no response. Then I phoned and left a message, no response. So I now have a sweater that's to small and no recourse.

Update: After I posted this I was contacted by the Gamboa. I have returned the sweater and I'm waiting on a refund. I changed the rating from 2 stars to 3. Once I get my money back I may change it again.

Update Aug 31, I got my money refunded. I've upped my rating from 2 to 4, though it took awhile to get a response from them. They stated they responded right away and that their response was probably in my spam folder. I checked that folder carefully, because I'm aware of mail getting sidelined in there. There was nothing there from Gamboa. My advice is to order through Amazon if you're going to buy from this company.

This order went through very smoothly and the Hat is a very fine hat -- and happy that I received it. However, some of the "follow-up" was not so great. I asked about how to roll up this hat (since it ia a hat that can be rolled up) and I received a video clip that was not fully in English. I asked about a "case" for a rolled up hat and received a price quote -- but could not actually locate the item that I was quoted. I wanted to see more clearly what it looked like and if there were choices... I never found that out -- SO.. even though the HAT is great AND my "support questions" were answered quickly, there was still a problem with how my queries were answered. I would like to add that I [finally] DID get a response that the requested "wooden box" was NOT currently available on the web site. However, I did not want to buy something that I could not even examine in advance. In general, this is a very good company to work with and I hope that the customer aspect will continue to be improved.

Purchased a hat for my husband's birthday over two weeks ago. No updates on shipping except a label has been "created". No email updates (which should be automated in this day and age) assuring me that the order is in process and what to expect, at this point, reassuring me. I've read the reviews and have concerns about the quality and options if the product is inferior, I would want a full refund including shipping. At this point, I am not impressed and have requested assistance through customer service. Hopefully, I will hear something ASAP.

Alpacha pancho used it a few times. Only had for 2 months it ripped in half like paper. Very poor quality I do not recommend I hope they will refund me or mail a replacement and I pray the replacement will be better quality

I purchased a Montichriste Plantation. It is very comfortable, fits perfectly and receives compliments every time I wear it. Contact with the company was pleasant and informative. I will order another hat in the near future.

Great Panama shipped from Ecuador within the time frame promised. Patience will be rewarded and it is an international shipment so give at least a week or more. Spacers provided are helpful and not a sign of inaccurate sizing but the reality of hats fitting different people differently in terms of comfort.

Low quality hats, the material has no substance,very thin and flimsy. Their sizing chart isn’t even close, it says a size 58 = medium but more like a large so they send along two 3/8” spacers to insert in the hat to make it fit. That would be equivalent to putting tissue paper in your shoe to make them fit. They ship the hat in a not so sturdy cardboard box so the hats are crushed and looking at other reviews it happens more than once. On their return policy it states they are not responsible for damaged items that happen in shipment in returns, so I assume they are saying not to use the box they used. Gamboa as you can tell from this review is not a customer first operation. When ever ordering on line be a smart shopper and reads the customer’s reviews before purchasing. The hand made claim I would have to seriously question.

I ordered a poncho over two weeks ago, it shows as delivered but it has not been. Multiple emails later and the issue has not been resolved. I am out of pocket and have no poncho, which was for my wife's birthday. It does not appear this company wants to sort out this issue, they just want me to go away - DO NOT USE if anything goes wrong you will be out of pocket and treated awfully.

I offered to send back the hat I am dissatisfied with and pay the difference to get what I want. Refused. I notified them on the tenth day that I did not like the hat and wanted to return same and upgrade it, it was a gift for Father's Day, and told me all transactions have to be completed within a ten-day period. This company has no credibility, and if you do business with them I believe you will be disappointed. Lastly, we had to wait two to four days on a response from them and got one after sending them a second request. Finally, they answer. I won't call them SHADY.