As usual, quality plants received in a good condition, seem they’ve heeded advice on quality of previous carrier so plants arrived safely. Only downside was my initial order of various plants arrived... See more
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My order was reasonably priced and delivered promptly, however the parcrl was battered and open one end and some of the plug cells were empty. Howver the company offered a partial refund on my bill... See more
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Service was very good but let down by the courier Parcel was crushed and plants all damaged now waiting for replacement
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After receiving a plant unfortunately in a poor condition, I’m pleased to say that a replacement plant was sent within a very good timescale. Simone in customer services was very polite and effici... See more
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Company details
Written by the company
Gardening Direct are one of the lead Bedding Plant Suppliers in the UK. We also offer a fantastic range of Shrubs, Perennials, Bulbs, Accessories & much more!
Contact info
United Kingdom
- gardeningdirect.co.uk
4.3
Excellent
24K reviews
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Great plants
The plants arrived they were very well packed and in first class condition okay a couple were not 100% but I expect that, I've reported them all and are thriving very well pleased.
April 16, 2026
Reply from Gardening Direct
Hello,
We're happy to hear that the plants arrived well-packed and in good condition! We appreciate you reporting the minor issues, and we're so pleased they are thriving. Thank you for your positive feedback!
Kind regards,
Gardening Direct Customer Service
I received that which I ordered and on…
I received that which I ordered and on the date advised.
All planted and growing splendidtly.
regards
April 9, 2026
Reply from Gardening Direct
Hello,
We're happy to hear that you received your order on time! It's great to know that everything is growing well for you. Thank you for your positive feedback.
Kind regards,
Gardening Direct Customer Service
Shocking plants
Proplug plants received in very poor conditon. Very spindly and definitely not pro plugs. This is the second order in a month which is well below standard. I ordered loads of plants from you last year but will have to consider whether I want to waste my money on plants which go straight into the garden recycling bin
April 13, 2026
Reply from Gardening Direct
Hello,
We're very sorry to hear the plants arrived in poor condition and weren't the quality expected. We appreciate you bringing this to our attention. We'll review your order and growing practices to ensure our plants meet standards. Thank you for your feedback.
Kind regards,
Gardening Direct Customer Service
Always good quality plants and well…
Always good quality plants and well worth the money
April 16, 2026
Reply from Gardening Direct
Hello,
We're happy you consistently receive good quality plants and that you feel they're worth the money! We appreciate your feedback.
Kind regards,
Gardening Direct Customer Service
Reply from Gardening Direct
Hello,
We're happy your plants arrived undamaged and on time! We appreciate you taking the time to leave us this positive feedback.
Kind regards,
Gardening Direct Customer Service
Well packed and awesome selection
As with previous orders, absolutely amazing plant selection and ease of ordering, then delivery. I can highly recommend gardening direct. Good healthy plants, I always order trays of 120 plugs and I'm never disappointed when they arrive. I do like the plants arriving in one piece and well packed, unlike other companies where they are just sent out, in a plastic tray and thin cardboard out cover. Over all amazing plants and great value and plant selection.
April 16, 2026
Reply from Gardening Direct
Hello,
We're happy to hear that you consistently have a great experience with our plant selection, ordering process, and delivery. It's great to know the plugs arrive in good condition. We appreciate your recommendation and value your feedback!
Kind regards,
Gardening Direct Customer Service
Some of the plants were rec'd broken…
Some of the plants were rec'd broken but the rest were OK.
April 9, 2026
Reply from Gardening Direct
Hello,
We appreciate your feedback. We are sorry some plants arrived broken. We'll review our packaging to prevent damage during shipping.
Kind regards,
Gardening Direct Customer Service
The parcel was never received and no customer service
The parcel was never received. I escalated via Evri directly who advised could not locate and assumed lost. I e-mailed your customer services twice (which is still at automated stage) so I telephoned them on three occasions to chase updates. This prompted Customer Services to advise me it was lost, as I already inform you several times, then offering to send replacement within 7-10 days. No thank you.
April 16, 2026
Reply from Gardening Direct
Hello,
We regret that you did not receive your parcel and that our customer service process was not satisfactory. We appreciate you bringing this to our attention. We are looking into the issues you experienced with the delivery and our communication to improve our service.
Kind regards,
Gardening Direct Customer Service
Good quality plants
As usual, quality plants received in a good condition, seem they’ve heeded advice on quality of previous carrier so plants arrived safely. Only downside was my initial order of various plants arrived with no Majestic romance begonias and on contacting customer service was told they were out of stock but also that they were being deleted from the range (no one advised me of this !) instead they sent me a geranium mix …. Anyway all sorted now !
April 16, 2026
Reply from Gardening Direct
Hello,
We're glad the plants arrived in good condition. We regret the Majestic Romance begonias were out of stock and that you weren't informed about their removal from our range. We appreciate you bringing this to our attention, and we're happy it's resolved.
Kind regards,
Gardening Direct Customer Service
Nice healthy plants
Everything arrived when it was supposed to and all the plants were very heathly
April 16, 2026
Reply from Gardening Direct
Hello,
We're happy everything arrived on time and the plants were very healthy. We appreciate your positive feedback and are glad you're pleased with your order!
Kind regards,
Gardening Direct Customer Service
Easy and quick
April 8, 2026
Reply from Gardening Direct
Hello,
Thank you for your positive feedback; it means a lot to us.
Kind regards,
Gardening Direct Customer Service
Plants arrived at recommended time and…
Plants arrived at recommended time and were packaged securely so that on the whole the plants were in good condition.
The lantana were a little weak looking and not growing very well but all the others were strong and healthy and are putting on good growth.
April 15, 2026
Reply from Gardening Direct
Hello,
We appreciate you taking the time to share your experience. We're glad the plants arrived in good condition. We're sorry to hear the lantana appear weak and aren't growing well. We value your feedback.
Kind regards,
Gardening Direct Customer Service
No delivery
Well I ordered online on the first of April and was informed by email that my order had been dispacted, I telephoned a few days ago and was told that I could recieve my order soon, I replied that they would be very dry. This order has still not been delivered and would be too late for my purposes, I now expect a refund a soon as possible so that I can shop locally.
April 7, 2026
Reply from Gardening Direct
Hello,
We regret that your order, placed on April 1st, has not arrived and is no longer useful for you. We are sorry to hear about the inconvenience this situation has caused. We will look into the delivery issue. Thank you for your feedback.
Kind regards,
Gardening Direct Customer Service
Good Quality
The plants arrived extremely well packaged and the were fresh and still moist.
April 7, 2026
Reply from Gardening Direct
Hello,
We're happy to hear the plants arrived extremely well packaged, fresh, and still moist. We appreciate you taking the time to leave us this positive feedback!
Kind regards,
Gardening Direct Customer Service
I reported damaged plants and no response
One packet of plants which was in a box of several packs, was broken - well over half were completely gone or broken in poieces. I reported it to you and have heard nothing back. Terrible service. It must have been old or damaged when packed as everythinbg else in the big box was perfect.
April 14, 2026
Reply from Gardening Direct
Hello,
We regret to hear about the damaged plants and that you haven't received a response. We appreciate you bringing this to our attention. We are looking into what happened with your order.
Kind regards,
Gardening Direct Customer Service
Reply from Gardening Direct
Hello,
We are very happy to hear that you were pleased with the customer service you received. Thank you for your positive feedback!
Kind regards,
Gardening Direct Customer Service
Reply from Gardening Direct
Hello,
We appreciate your positive feedback! We're happy it was easy, plants arrived in good condition, and delivery was on time.
Kind regards,
Gardening Direct Customer Service
Reply from Gardening Direct
Hello,
We appreciate your positive feedback. We are happy you were pleased with our service and installation. Thank you for your review!
Kind regards,
Gardening Direct Customer Service
Reply from Gardening Direct
Hello,
We're happy the goods were delivered as promised. We appreciate your positive feedback and are grateful for your time.
Kind regards,
Gardening Direct Customer Service
The plants were in a bad condition
The plants were in a bad condition. I purchased pro-plugs and although we separated the plants they have all wilted and will definitely not be in time for the summer. Very disappointed
April 15, 2026
Reply from Gardening Direct
Hello,
We're sorry to hear the plants arrived in poor condition and wilted after separation. We appreciate your feedback and will review our processes to improve plant quality.
Kind regards,
Gardening Direct Customer Service
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