As usual, quality plants received in a good condition, seem they’ve heeded advice on quality of previous carrier so plants arrived safely. Only downside was my initial order of various plants arrived... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My order was reasonably priced and delivered promptly, however the parcrl was battered and open one end and some of the plug cells were empty. Howver the company offered a partial refund on my bill... See more
Company replied
Service was very good but let down by the courier Parcel was crushed and plants all damaged now waiting for replacement
Company replied
After receiving a plant unfortunately in a poor condition, I’m pleased to say that a replacement plant was sent within a very good timescale. Simone in customer services was very polite and effici... See more
Company replied
Company details
Written by the company
Gardening Direct are one of the lead Bedding Plant Suppliers in the UK. We also offer a fantastic range of Shrubs, Perennials, Bulbs, Accessories & much more!
Contact info
United Kingdom
- gardeningdirect.co.uk
4.3
Excellent
24K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Arrived in perfect conditions
Arrived in perfect conditions. Healthy beautiful plants.
April 16, 2026
Reply from Gardening Direct
Hello,
We're happy to hear that the plants arrived in perfect condition and were healthy and beautiful! We appreciate your positive feedback very much.
Kind regards,
Gardening Direct Customer Service
Excellent
Excellent - ordered by phone, lovely person sorted my queeries , took the order and it was delivered quickly and when they said it would. Congratulations!
April 16, 2026
Reply from Gardening Direct
Hello,
We're happy to hear that your phone order was handled efficiently and your delivery was prompt. We appreciate you taking the time to share your positive experience!
Kind regards,
Gardening Direct Customer Service
Good selection of plants
Good selection of plants. All my plants look very healthy and at a good price. Excellent service.
April 16, 2026
Reply from Gardening Direct
Hello,
We appreciate your positive feedback! We're so happy you found a good plant selection, healthy plants at a good price, and excellent service.
Kind regards,
Gardening Direct Customer Service
Well For A Start Your Better Than…
Well For A Start Your Better Than Thompson Morgan Because I Ordered Some Plugs From Them & They Arrived In A Terrible State, I’ve Ordered Plugs From Other Garden Companies & They Arrive In A Brilliant State Really To Plant On, I’m Never Going To Order From Them Again, In Fact I’m Getting On Them Tomorrow For A Refund & Show Them Photos Of There Plugs & Plugs From Another Company You Can See The Difference Instantly.
Yours Faithfully MR SM. McDonald.
April 16, 2026
Reply from Gardening Direct
Hello,
We appreciate you taking the time to share your experience. We're happy to hear that our plugs arrived in better condition than those from another company. We value your feedback.
Kind regards,
Gardening Direct Customer Service
Excellent plants and servivce on time…
Excellent plants and servivce on time ready to plant.
April 16, 2026
Reply from Gardening Direct
Hello,
We're happy that you received excellent plants and service, delivered on time and ready to plant! We appreciate your positive feedback.
Kind regards,
Gardening Direct Customer Service
Reply from Gardening Direct
Hello,
We're happy to hear that your delivery was good. We appreciate your positive feedback and thank you for taking the time to share.
Kind regards,
Gardening Direct Customer Service
I have been buying from you for 4 years…
I have been buying from you for 4 years and I had no complaint till now. My last order was missing the Jasmine plant which cost £20. I have e mailed you with the details but have not had a reply. I want to buy more from you but I won't until this is resolved.
Thank you
Jean Caldwell
April 14, 2026
Reply from Gardening Direct
Hello,
We appreciate your long-term patronage and are sorry to hear about the missing Jasmine plant from your recent order. We understand your frustration that we have not yet replied to your email. We'll investigate this immediately. Thank you for bringing this to our attention.
Kind regards,
Gardening Direct Customer Service
Service was very good but let down by…
Service was very good but let down by the courier Parcel was crushed and plants all damaged
now waiting for replacement
April 16, 2026
Reply from Gardening Direct
Hello,
We appreciate your feedback and are sorry to hear the courier damaged your plants. We are glad you found our service good and hope the replacements arrive in perfect condition.
Kind regards,
Gardening Direct Customer Service
Reply from Gardening Direct
Hello,
We appreciate your positive feedback! We're happy to hear the plants arrived on schedule, were well-packed, and in excellent condition.
Kind regards,
Gardening Direct Customer Service
Tried this site for the first time and…
Tried this site for the first time and was very impressed. The plants we ordered were received in good time,packed fantastically and all in all very impressive and we will definitely be buying again. Thank you.
April 16, 2026
Reply from Gardening Direct
Hello,
We're very happy to hear you were impressed with your first order! It's great to know the plants arrived in good time and were fantastically packed. Thank you, we appreciate your future custom!
Kind regards,
Gardening Direct Customer Service
Package came in bits.Post delivered …
Package came in bits.Post delivered in plastic bag plants all over the place.Over half the plants had snapped off.
April 16, 2026
Reply from Gardening Direct
Hello,
We're very sorry to hear the plants arrived damaged and the package was in poor condition. We appreciate you bringing this to our attention. We will review our packaging and delivery procedures.
Kind regards,
Gardening Direct Customer Service
Pair of lemon trees one was perfect the…
Pair of lemon trees one was perfect the other was only half a tree. Such a shame because the rest of the plants were fine
Gardening Direct replied to my email so in fairness to gardening direct I feel I must update my review to 5 star for customer service and ……there is a lemon fruit on one of the trees!
April 7, 2026
Reply from Gardening Direct
Hello,
We appreciate your feedback and are sorry one lemon tree wasn't perfect. We'll review our plant selection process to ensure better quality control in the future.
Kind regards,
Gardening Direct Customer Service
Good customer service …
After receiving a plant unfortunately in a poor condition, I’m pleased to say that a replacement plant was sent within a very good timescale.
Simone in customer services was very polite and efficient, thank you.
April 24, 2026
Reply from Gardening Direct
Hello,
We're pleased to hear the replacement plant arrived quickly. We appreciate your feedback regarding the plant's initial condition and are glad the situation was resolved efficiently. Thank you for your comments.
Kind regards,
Gardening Direct Customer Service
My plants arrived
My plants arrived, and I could only salvage 28 out of 60, very poor condition and very disappointed
April 16, 2026
Reply from Gardening Direct
Hello,
We appreciate your feedback and are sorry to hear about the condition of your plant order. We'll review your order to improve our quality.
Kind regards,
Gardening Direct Customer Service
Excellent service highly recommend top…
Excellent service highly recommend top quality service as always
April 16, 2026
Reply from Gardening Direct
Hello,
We appreciate your positive feedback and are happy you received top-quality service. We're grateful for your recommendation!
Kind regards,
Gardening Direct Customer Service
I use Gardening Direct every year for…
I use Gardening Direct every year for my spring plug plants, mainly Begonia Avalanche - I love them and they are always of a great quality.
This year I purchased Mystery Mix of Perennials in 9cm pots - they are exceptional - I don't think I could have got as good a quality from local nursery.
Well Done Gardening Direct........... yet again :-)
April 9, 2026
Reply from Gardening Direct
Hello,
We're happy to hear that you love our Begonia Avalanche and that our Mystery Mix of Perennials exceeded your expectations this year! We appreciate you taking the time to share your positive experience. It's great to know our plants met your standards.
Kind regards,
Gardening Direct Customer Service
Reply from Gardening Direct
Hello,
Thank you for your positive feedback; it means a lot to us.
Kind regards,
Gardening Direct Customer Service
Opened when rec’d but the begonias were…
Opened when rec’d but the begonias were mostly almost dead. Planted into trays to hopefully bring them to life before planting out. Not looking very promising. First time complaining.
I’ve been unwell so not in a place to complain.
April 16, 2026
Reply from Gardening Direct
Hello,
We're sorry the begonias arrived in poor condition. We appreciate you bringing this to our attention, especially while feeling unwell. We'll review your feedback to improve our plant quality. Thank you.
Kind regards,
Gardening Direct Customer Service
Reply from Gardening Direct
Hello,
Thank you for your positive feedback; it means a lot to us.
Kind regards,
Gardening Direct Customer Service
Great offers
Great offers, free delivery, perfect plug plants in good condition, well packaged, none damaged. Have recommended you to my daughter.
April 16, 2026
Reply from Gardening Direct
Hello,
We're happy to hear you enjoyed our great offers and free delivery, and that your plug plants arrived in perfect condition and well-packaged. We appreciate your recommendation!
Kind regards,
Gardening Direct Customer Service
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.