Gardening Direct Reviews 

25,053
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 3,089 reviews, reviewers had a great experience with this company, consistently sharing wonderful feedback about their recent online purchases. Customers truly love the wide variety of healthy plants available, noting that orders always arrive quickly and in excellent condition. People also praise the incredibly careful packaging, which ensures all items remain fully protected and secure throughout the entire transit process. Some reviewers were not happy with delivery delays, noting that packages occasionally arrived upside down or with damaged items inside. A few people also mentioned receiving incorrect orders or dealing with plants that struggled to grow and ultimately did not survive.

What people talk about most

Product

Consumers find product to be positive, highlighting that the items arrive fresh, healthy, and thriving.... See more

Quality

Customers consistently note positive experiences with quality, highlighting that plants generally arrive in... See more

Delivery service

Reviewers highlight positive aspects of delivery service, noting that orders arrive very quickly and in... See more

Order

Clients share ambiguous opinions on order, as experiences vary significantly between customers. Many... See more

Service

Users describe positive interactions with service, highlighting great value and quick delivery. Reviewers... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Delivery company had insufficient address so couldn't deliver on day expected. Asked me to contact you to send correct address so received plants a day later. Thankfully they still arrived looking ve... See more

Company replied

Rated 4 out of 5 stars

The majority of the plants were great and very healthy. 1 plant missing and 2 were very limp on arrival and have not survived. Others appear to be doing away fine. Delivery was well communicated and p... See more

Company replied

Rated 5 out of 5 stars

Ordering was straight forward with a huge variety to select from. I easily found what I was seeking and at a realistic price. Payment was simple too. Within a few days my order arrived and I was delig... See more

Company replied

Rated 5 out of 5 stars

All plants that I have received have been well packaged & sturdy plug plants that have thrived to become strong on planting out. Delivery has taken place as predicted at the time of ordering. I do... See more

Company replied


Company details

  1. Garden

Written by the company

Gardening Direct are one of the lead Bedding Plant Suppliers in the UK. We also offer a fantastic range of Shrubs, Perennials, Bulbs, Accessories & much more!


Contact info

4.2

Great

TrustScore 4 out of 5

25K reviews

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4.2

All reviews

(25,053)

2,966 reviews in the last 12 months

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Rated 5 out of 5 stars

Tiny little violas that have doubled in…

Tiny little violas that have doubled in size.
Transferred to hanging basket with as many small tulip bulbs as I possible —- should look lovely—- eventually !!!

August 26, 2026
Gardening Direct logo

Reply from Gardening Direct

Hello,

We're so glad to hear your violas are thriving and have doubled in size! Your hanging basket with the added tulip bulbs sounds like it will be absolutely beautiful. We appreciate you sharing your creative planting ideas with us.

Kind regards,

Gardening Direct Customer Service

Rated 5 out of 5 stars

The quality of the supplied roses

The quality of the supplied roses. Every item ordered has been much better than expected.

August 10, 2026
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Reply from Gardening Direct

Hello,

We are so pleased to hear that the quality of your roses exceeded your expectations! Thank you for sharing your positive experience with us.

Kind regards,

Gardening Direct Customer Service

Rated 2 out of 5 stars

DELIVERED TO MY DOORSTEP / BADLY…

DELIVERED TO MY DOORSTEP / BADLY PACKAGED AND DAMAGED, I JUST KEPT WATERING DUE TO DROUGHT CONDITIONS, BUT SORRY PALM'S R i P.
PLEASE REPLACE FOR ME AN OLD GUY / DISABLED.
mjb.

May 22, 2026
Gardening Direct logo

Reply from Gardening Direct

Hello,

We are truly sorry to hear about the damaged packaging and the unfortunate state of your palm. We understand your frustration, especially given the drought conditions. We are committed to ensuring our products arrive safely and will certainly look into this for you.

Kind regards,

Gardening Direct Customer Service

Rated 4 out of 5 stars

Delivery as stated on time

Delivery as stated on time

May 26, 2026
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Reply from Gardening Direct

Hello,

We're happy to hear your delivery arrived on time as expected. We appreciate your positive feedback!

Kind regards,

Gardening Direct Customer Service

Rated 1 out of 5 stars
Gardening Direct logo

Reply from Gardening Direct

Hello,

We are concerned to hear that your order has not yet arrived. We are actively looking into this delivery issue for you.

Kind regards,

Gardening Direct Customer Service

Rated 5 out of 5 stars

Very healthy plants value fo money

Very healthy plants value fo money

August 11, 2026
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Reply from Gardening Direct

Hello,

We're so pleased to hear that you received healthy plants and found them to be good value for money! We appreciate your positive feedback.

Kind regards,

Gardening Direct Customer Service

Rated 5 out of 5 stars

Quality plants

Excellent plants and delivered in very good conditions.

August 7, 2026
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Reply from Gardening Direct

Hello,

We're delighted to hear that your plants were excellent and arrived in very good condition! We truly appreciate your positive feedback.

Kind regards,

Gardening Direct Customer Service

Rated 5 out of 5 stars
Gardening Direct logo

Reply from Gardening Direct

Hello,

We're so pleased to hear that you received good quality plants and that they were delivered quickly! We appreciate your positive feedback.

Kind regards,

Gardening Direct Customer Service

Rated 5 out of 5 stars

Very satisfied as usual not had any…

Very satisfied as usual not had any complaints with any of my orders and will certainly be ordering again in the future.they are always healthy plants and well packed

August 13, 2026
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Reply from Gardening Direct

Hello,

We're so pleased to hear you're consistently satisfied with your orders! It's wonderful to know our plants are always healthy and well-packed. We truly appreciate your continued loyalty and look forward to your future orders.

Kind regards,

Gardening Direct Customer Service

Rated 5 out of 5 stars

They answered promptly when a small…

They answered promptly when a small problem arose. Their plants as always arrived fresh and beautiful.

August 27, 2026
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Reply from Gardening Direct

Hello,

We're so pleased we could promptly assist when a small problem arose, and that your plants arrived fresh and beautiful as always. Thank you for your wonderful feedback!

Kind regards,

Gardening Direct Customer Service

Rated 5 out of 5 stars

Great service

Great service

July 24, 2026
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Reply from Gardening Direct

Hello,

Thank you for your positive feedback; it means a lot to us.

Kind regards,

Gardening Direct Customer Service

Rated 5 out of 5 stars

Very nice plants

Very nice plants

August 6, 2026
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Reply from Gardening Direct

Hello,

Thank you for your positive feedback; it means a lot to us.

Kind regards,

Gardening Direct Customer Service

Rated 5 out of 5 stars

A Supplier with Quality Items at Affordable Prices

The items I bought were of good quality. They were Ericaceous Compost, Seed & Cutting Compost(ready for next year) Multipurpose Compost, Diamond Lattice Hanging Basket Gates(12) and two Rainbow Planters. All these at an affordable price. I ordered them on the 9/8/26 and received them on the 13/8/26, which I was well impressed with.

August 13, 2026
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Reply from Gardening Direct

Hello,

We're so pleased to hear that you were impressed with the quality and affordability of your recent purchase, including the composts, hanging basket gates, and rainbow planters. It's wonderful to know that your order arrived so quickly!

Kind regards,

Gardening Direct Customer Service

Rated 5 out of 5 stars

Canary Palms

Plants arrived when stated. Well packaged and looked good. Amazing value for the money!

August 5, 2026
Gardening Direct logo

Reply from Gardening Direct

Hello,

We're delighted to hear that your plants arrived as expected, were well-packaged, and looked great! We're especially pleased that you found them to be amazing value. Thank you for your wonderful feedback!

Kind regards,

Gardening Direct Customer Service

Rated 4 out of 5 stars

Good overall

Ordered 5 plants - 4 were great and are thriving - 1 not so good didn't look as healthy from teh start and looks like it's almost dead already. Guess its not their fault and this can happen. They were less than half price so still wasn't disappointed.

August 11, 2026
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Reply from Gardening Direct

Hello,

We appreciate your feedback and are glad to hear that most of your plants are thriving. We're sorry that one plant wasn't as healthy and is struggling. We always aim for all our plants to arrive in excellent condition.

Kind regards,

Gardening Direct Customer Service

Rated 4 out of 5 stars

PLATS CAME IN GOOD CONDITION AND WELL…

PLATS CAME IN GOOD CONDITION AND WELL PACKTED NO PROBLEM .

August 11, 2026
Gardening Direct logo

Reply from Gardening Direct

Hello,

We appreciate your positive feedback! We're so pleased to hear that your plants arrived in good condition and were well-packaged.

Kind regards,

Gardening Direct Customer Service

Rated 5 out of 5 stars

Brilliant

Brilliant, quick delivery, great price and helpful customer service.

August 26, 2025
Gardening Direct logo

Reply from Gardening Direct

Hello,

We're so pleased you had a brilliant experience with our quick delivery, great prices, and helpful customer service. Thank you for your wonderful feedback!

Kind regards,

Gardening Direct Customer Service

Rated 5 out of 5 stars

With the exstieme dry weather the…

With the exstieme dry weather the quality of plants received was above-expectations
. Only 2 of the plants where unsalvageable the rest are developing well

August 11, 2026
Gardening Direct logo

Reply from Gardening Direct

Hello,

We're so pleased to hear that the quality of the plants you received exceeded your expectations, especially given the extremely dry weather. It's wonderful to know that most of them are developing well.

Kind regards,

Gardening Direct Customer Service

Rated 5 out of 5 stars

The pair of Cyprus Totem

The pair of Cyprus Totem arrived in perfect condition.
Delivery was quick and the plants were as described.
Quality plants at a great price.

August 10, 2026
Gardening Direct logo

Reply from Gardening Direct

Hello,

We're so pleased to hear your Cyprus Totem arrived in perfect condition. It's wonderful that the delivery was quick and the plants were as described, offering great quality at a fantastic price!

Kind regards,

Gardening Direct Customer Service

Rated 3 out of 5 stars

Two very healthy plants but third a…

Two very healthy plants but third a very poor nearly dead plant .

August 4, 2026
Gardening Direct logo

Reply from Gardening Direct

Hello,

We are concerned to hear that one of your plants arrived in poor condition. We are always working to ensure the quality of our plants.

Kind regards,

Gardening Direct Customer Service

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