Delivery company had insufficient address so couldn't deliver on day expected. Asked me to contact you to send correct address so received plants a day later. Thankfully they still arrived looking ve... See more
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Review summary
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The majority of the plants were great and very healthy. 1 plant missing and 2 were very limp on arrival and have not survived. Others appear to be doing away fine. Delivery was well communicated and p... See more
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Ordering was straight forward with a huge variety to select from. I easily found what I was seeking and at a realistic price. Payment was simple too. Within a few days my order arrived and I was delig... See more
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All plants that I have received have been well packaged & sturdy plug plants that have thrived to become strong on planting out. Delivery has taken place as predicted at the time of ordering. I do... See more
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Company details
Written by the company
Gardening Direct are one of the lead Bedding Plant Suppliers in the UK. We also offer a fantastic range of Shrubs, Perennials, Bulbs, Accessories & much more!
Contact info
United Kingdom
- gardeningdirect.co.uk
4.2
Great
25K reviews
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Reply from Gardening Direct
Hello,
We're so pleased to hear that you found us to be an excellent supplier of excellent plants! We appreciate your positive feedback.
Kind regards,
Gardening Direct Customer Service
This has been a hassle free transaction…
This has been a hassle free transaction from start to finish - plants were in good condition - re-potted into bigger pots ready to be put into the garden when ready - Thanks.
August 19, 2026
Reply from Gardening Direct
Hello,
We're so pleased to hear that your transaction was hassle-free and that your plants arrived in good condition. We appreciate you taking the time to share your positive experience!
Kind regards,
Gardening Direct Customer Service
Delivered on time and in good condition
August 19, 2026
Reply from Gardening Direct
Hello,
We're so happy to hear that your order arrived on time and in good condition! We appreciate you taking the time to leave positive feedback.
Kind regards,
Gardening Direct Customer Service
Great plants value and service
August 19, 2026
Reply from Gardening Direct
Hello,
We are so happy you received great plants, value, and service! We appreciate you sharing your positive experience with us.
Kind regards,
Gardening Direct Customer Service
Reply from Gardening Direct
Hello,
Thank you for your positive feedback; it means a lot to us.
Kind regards,
Gardening Direct Customer Service
Reply from Gardening Direct
Hello,
We are so happy you received good service and first-class plants! We appreciate you sharing your positive experience with us.
Kind regards,
Gardening Direct Customer Service
Excellent service and product
Excellent service and product and delivered inperfect condition
August 19, 2026
Reply from Gardening Direct
Hello,
We're so pleased to hear you received excellent service and a product delivered in perfect condition. Thank you for your wonderful feedback!
Kind regards,
Gardening Direct Customer Service
Poor plantsEight out of twelve plants so big they…
Eight out of twelve plants so big they wouldn't fit in the packing box.
They were bent over so much they reached the other end of the box.
In the middle of the three was a plant 75mm tall compared to the side plants which were 320mm.
Paid full price for two thirds of the order. Centre plants were trashed.
This is the third time I've been let down this year by a company who were previously excellent.
This season's temperatures maybe ?.
I didn't complain this time as "I will be voting with my feet"
August 17, 2026
Reply from Gardening Direct
Hello,
We are genuinely concerned to hear about the condition of the plants you received and the significant discrepancy in their sizes. It's clear that the packaging and the quality of the plants did not meet the standards we aim for, especially given your past positive experiences with us. We understand your frustration when an order doesn't arrive as expected, and we are taking your feedback very seriously. We are reviewing our packing procedures and plant selection process to prevent similar issues from occurring in the future.
Please contact us at cs@gardeningdirect.co.uk with the subject Trustpilot Review and your order number so we can help resolve your issue.
Kind regards,
Gardening Direct Customer Service
Superb Sweet William garden ready plants…
The Sweet William garden ready plants were superb and definitely garden ready. They were very healthy and well packaged and at a great price too! I’m very pleased with them. Never had a bad purchase from Garden Direct.Thank you!
September 1, 2026
Unprompted review
Reply from Gardening Direct
Hello,
We're so pleased to hear your Sweet William plants were superb, healthy, and well-packaged, and that you found them to be a great price! We truly appreciate your continued satisfaction with your purchases.
Kind regards,
Gardening Direct Customer Service
I have found ordering plants from…
I have found ordering plants from Gardening Direct, easy to navigate, prices showing clearing, payment process easy to follow. The plants arrived at the time stated on my order, in good condition, Delivered by the courier, respecting that the parcel contained live plants. Removing the packaging was easy, plants were carefully placed into the boxes, making sure of no damage. A Delight to continue with planting my garden for the Autumn.
August 18, 2026
Reply from Gardening Direct
Hello,
We are so pleased to hear about your positive experience with us! It's wonderful to know that you found our ordering process easy to navigate and that the plants arrived in excellent condition, ready for your autumn garden. We truly appreciate your kind words about our delivery and packaging.
Kind regards,
Gardening Direct Customer Service
Reply from Gardening Direct
Hello,
We're so pleased to hear that your plants arrived with perfect packaging and that the delivery was quick! We appreciate your positive feedback.
Kind regards,
Gardening Direct Customer Service
Dry and damaged plants
Dry and damaged plants, poorly wrapped. First time bought the products, very disapointing
August 18, 2026
Reply from Gardening Direct
Hello,
We are very sorry to hear that your plants arrived dry and damaged, and that you found the wrapping to be poor. We understand your disappointment, especially as this was your first purchase.
Kind regards,
Gardening Direct Customer Service
Excellent hanging baskets.
August 18, 2026
Reply from Gardening Direct
Hello,
Thank you for your positive feedback; it means a lot to us.
Kind regards,
Gardening Direct Customer Service
Plants arrived in excellent condition
Plants arrived in excellent condition. Packaged very well indeed. Plants appear to be coming on well - probably tripled in size so far. Delivery service good - I will order from Gardening Direct again.
August 18, 2026
Reply from Gardening Direct
Hello,
We're so happy to hear your plants arrived in excellent condition and were well-packaged. It's wonderful that they are thriving and have tripled in size! We appreciate your kind words about our delivery service and look forward to your next order.
Kind regards,
Gardening Direct Customer Service
Prompt delivery and good condition
August 17, 2026
Reply from Gardening Direct
Hello,
We're so happy to hear that your order arrived promptly and in good condition! Thank you for sharing your positive feedback with us.
Kind regards,
Gardening Direct Customer Service
Tiny little violas that have doubled in…
Tiny little violas that have doubled in size.
Transferred to hanging basket with as many small tulip bulbs as I possible —- should look lovely—- eventually !!!
August 26, 2026
Reply from Gardening Direct
Hello,
We're so glad to hear your violas are thriving and have doubled in size! Your hanging basket with the added tulip bulbs sounds like it will be absolutely beautiful. We appreciate you sharing your creative planting ideas with us.
Kind regards,
Gardening Direct Customer Service
The quality of the supplied roses
The quality of the supplied roses. Every item ordered has been much better than expected.
August 10, 2026
Reply from Gardening Direct
Hello,
We are so pleased to hear that the quality of your roses exceeded your expectations! Thank you for sharing your positive experience with us.
Kind regards,
Gardening Direct Customer Service
DELIVERED TO MY DOORSTEP / BADLY…
DELIVERED TO MY DOORSTEP / BADLY PACKAGED AND DAMAGED, I JUST KEPT WATERING DUE TO DROUGHT CONDITIONS, BUT SORRY PALM'S R i P.
PLEASE REPLACE FOR ME AN OLD GUY / DISABLED.
mjb.
May 22, 2026
Reply from Gardening Direct
Hello,
We are truly sorry to hear about the damaged packaging and the unfortunate state of your palm. We understand your frustration, especially given the drought conditions. We are committed to ensuring our products arrive safely and will certainly look into this for you.
Kind regards,
Gardening Direct Customer Service
Reply from Gardening Direct
Hello,
We're happy to hear your delivery arrived on time as expected. We appreciate your positive feedback!
Kind regards,
Gardening Direct Customer Service
I havnt received anything yet
August 7, 2026
Reply from Gardening Direct
Hello,
We are concerned to hear that your order has not yet arrived. We are actively looking into this delivery issue for you.
Kind regards,
Gardening Direct Customer Service
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