Garden Winds Reviews 

Do NOT deal with this company.
I placed an order and less than five minutes later, ordered the same for my neighbour.
They would not put the two orders together, so two shipping charges.
Within five minutes of that, after rechecking the picture we realized it was the incorrect canopy. (our bad)...
I called to cancel the order and they refused to cancel it.
So ten minutes between the initial order and the cancellation, and they they insisted on shipping it anyway, knowing I would have to just ship it right back, from Canada no less. When all was said and done, countless calls and shipping issues later, I ended up out of pocket to the tune of 239.00 Cdn, (shipping both ways and customs chgs) and nothing to show for it.
Absolutely unbelievable.

I purchased a replacement canopy for my Garden Winds pergola from Garden Winds on line, researching to make sure it was the same canopy, emailed customer service to ensure it was a real replacement canopy; I was assured it was The website indicated that it was double riplock technology (thick layer) with ultra stitch and UPF 50+. When I received the canopy, it was not all together like the original canopy (you just put the rings through the poles). We had to unscrew each ring from the original canopy, take out each individual pole from the original canopy, and insert the poles, screwing them back on the horizontal poles. The material did not appear thick and durable like the original canopy and is not as wide, which made getting the poles in difficult. We managed to get the canopy up and that night we had a light rain. I then discovered that rain had come through the stitching (not ultra stitched!) and was also seeping through the material (not thick enough to withstand a light rain!). I contacted customer service and explained everything, asking them for a 50% refund of the purchase price due to their inaccurate description of the canopy and to allow me to find another canopy to overlay the Garden Winds canopy to stop rain from coming in. I felt this was a fair request since the canopy definitely is not like the original, but a cheap version. They said they would give me $17, which was an insult to me. I told them I would return it, and they said they would inspect it upon return and I would not be refunded due to it having been put up. When I tried to reason with them, they were rude and dismissive. The pergola itself was expensive for me, and I just wanted to replace the canopy that had been damaged in the weather over the last few years. The replacement will probably not last a year.

Cheap Garbage. Rips Soon After Purchase.

I bought a replacement canopy. I needed help installing it, so it sat in the box 2-3 months after I bought it until I could get a second pair of hands and the requisite time for this afternoon/weekend project.

Within 9 months it has multiple rips in places NOWHERE NEAR areas of friction.

The company will do nothing.

I wish TrustPilot would take photos because potential customers should see how the product actually holds up. It rips from almost no use and NO storms. It just rips from being.

Gazebo Canopy Did Not fit - No return or replacement given. My gazebo was the exact one shown on product page.
March 2025: Ordered 2 canopies
May 2025: Order still not received. Company contacted.
July 2025: Finally received order.
Waited to install as the summer was over and was almost fall/winter to take down.
May 2026: Tried to install canopy. Did not fit; was short about 2 inches to secure 4th corner. Contacted customer service for tips. Tried to install again. Contacted customer service and was told that there was nothing they could do as it was past the 30-day return window!
I was told by customer service rep that I should have installed the canopy to make sure it fit before the end of July 2025. It was the end of the summer so why install when it was time to take it down? And… The gazebo frame in the product description on the Gardenwinds.com website was my frame! Why would I think the canopy wouldn’t fit?
I understand the 30 day return policy, however, had it not been for the company’s delay in shipping the product in a timely fashion (5 month delay), I would have installed the canopies (I ordered 2) and found that it didn’t fit within the 30 days.
This review is just a warning! Common sense, seasons, weather, and company shipping delays have no bearing on Gardenwinds.com return policy!
So…. What to do with 2 gazebo canopies that don’t fit????
Reference:
Replacement Canopy for Taipeng Steel Fan Gazebo - Riplock 350
Model: LCM1526B-RS

If you make the mistake of ordering a canopy from Garden Winds just get the pink color as that is what color it will turn in about a months time, this is my second and last one as neither one made it six months..........Oh and forget calling the rude lady in customer service as she is worthless.

I purchased a replacement gazebo cover in June 2025 and installed it on July 4, 2025. On October 31, 2025, we went to our Vermont home and saw the cover ripped to shreds, including along the seams. It was windy, but not that windy. I wish I checked the reviews for this company before purchasing this product. It would have saved me money. Do not purchase anything from Garden Winds.

The material that Garden Winds uses is poor. We get two seasons(two months+) from each one. We always carefully take it down and store it. We've also tried fabric protector/waterproof spray with no improvement. Finding another option has been nearly impossible.

I purchased a canopy replacement in December and live in New York, I obviously did not install it till the spring,it has ripped in about 4 places and is not secure on the frame, when I send them photos and contacted them I was told since it is over 6 months old they will give me 50% off a new one,,it should be replaced completly since it was only actually less then 3 months, I will never use this company again..you should purchase elsewhere.

Customer service was prompt and very helpful - The product they suggested is a perfect fit. But... photos do not show that canopy has drainage holes. That is an easy fix with rubber caps from Amazon (15 mm in diameter). I followed instructions, sprayed twice with Fabric Guard, used 2 bottles, let it dry completely. When the rain started canopy fabric lets the water through... :-(((

This is a 1st class product from a first class company. They shipped my canopy within 1 hour of ordering and I had it in 6 days. Perfect hassle free installation and fit. The quality is over the top. Quick response to questions too. Hopefully I won’t need another for a while but would refer them to everyone!

The replacement Canopy I purchased did not fit, it was too small. I contacted GardenWinds, I was told I purchased the correct canopy for my swing, but they would not replace it, If I purchased the correct one, and it doesn't fit, then the canopy was not made to correct specs. and they should send me another. If they sell a defective product they should stand behind it

Top of the gazebo replacement does not fit frame. Also, 2 days after receiving replacement an email came from them for 20% off. They would not honor it. I strongly recommend not purchasing from this company.

We just bought our second Garden Winds replacement canopy for our 12 x 12 Coleman screen tent with metal supports. Our Garden Winds canopy was far superior to the Coleman canopy which only lasted 2-3 years. I put it that way because the Coleman canopy barely made it through the 3rd year. The material and workmanship of the Garden Winds canopy was far superior. The last canopy lasted 5 - 6 years. It was up all summer and withstood some heavy winds. There is one other thing I did, that definitely prolonged the life of the Garden Winds canopy. I stretched a tarp over the Garden Winds canopy to greatly reduce UV damage with led to the early demise of the Coleman canopy. By the middle of the 3rd year its roof was like tissue paper. Without the tarp the Garden Winds canopy probably would have only lasted 4 years.

I have this about 6 yrs and just about every yr I need a new canopy top so insane ripped in same spots where the grommets are . This is totally insane , we only put up in may and pack away in sept. Never leave it on. Spend more money on tops then actual unit

I purchased a replacement canopy for our gazebo 'Rip-Lock'. While removing it for Winter the pockets ripped. After 1 season!!! It was only up for 3 months. I even sprayed it with a UV protectant. After going back and forth with them they said that they would give me a percentage off to replace it. Even though it's still under a year old. I see why they aren't a BBB company...

TRRACKER PRESENTS FOR OUR LOLDPUSSY SAKES REMAY MY HOLYLIFE

Purchased a replacement canopy in Oct. 2023. Installed it at the beginning of the summer of 2024. By the end of the summer, the netting had ripped. Thought I had purchased in Nov and did not realize that I had a deadline to qualify for warranty. Now it's too late and they do not want to honor the warranty. I would have paid 50% to get another. They refused.

We wanted a part for our umbrella located in our seasonal residence….but could not because the credit card page required our home address zip code. This software mistake excludes millions of people that have a second home.

The only good thing is that the canopy fits the shape of the frame, but it doesn't stay on. I'm still laughing about their instructions to add extra grommet holes, remove it when expecting harsh weather, and spray it myself with a fabric guard. You'd be better off to buy a tarp (like we did before) and tie it onto your canopy frame.

I needed a replacement canopy for swing purchased at Costco. Manufacturer recommended this company. Ordered and received giving them the picture of the label that came with it. Had to wait about a month to install due to weather. When trying to install, realized the length was too short. Called customer service who said leave it in the sun and it should stretch. Did so for about 2 weeks. Stretched about an inch more but all in all, the canopy was about 4-5 inches too short. Even with sunning the fabric, it never would have stretched as far as it needed to. When I asked about a refund, they told me I had to return it inside of 2 weeks of the order. So now I have a $100 canopy I cannot use which is junk fabric. PLEASE DO NOT BUY ANYTHING FROM THIS COMPANY. I don’t know who they have manufacturing this item but it is probably Chinese junk!