Garyharriscycles Reviews 10

This is a gem of a bike shop, dropped in my e-bike for a few things that needed sorting and it was turned around on the same day. Gary is always looking to keep people on their bikes - proper customer service, can do attitude and years of knowledge. Always my first port of call for servicing, parts and advice.

I came to Gary in desperation after I busted my bike on day 1 of LEJOG. After many different bike shops told me they couldn't source the part, Gary was unphased and had it good as new in no time. It seemed like another standard day in the office for him but it meant the world to me and rescued my trip. And on a bank holiday, to boot!

Above and beyond, superb service! When all else failed Gary and team were there to suppirt and solve a difficult issue, last minute before closing. Good selection of parts and bikes + not there to sell, but solve at a reasonabke price. Servicing was great. Thank you.

Friendly, helpful, with fantastic expertise. Came in well under expected price as well with a smart approach.
I can't remember when I last had a customer experience this good.

Fantastic old school service, dropped bike of no booking in.
Outstanding job done and very reasonable price .
All the people there especially the Owner Gary were super friendly and professional 10/10
I can never be bothered usually to do this, but I feel I needed to this time .....shops like this are a dying out .....

I was quoted a 10 day turnaround but it was done in a couple of days.
The cost was very reasonable and the staff were polite and friendly.
What more do you want?

Gary has done a great job for us on more than one occasion. He removed pedals on one bike that were completely seized up and sourced and fitted replacement parts for our other bikes. Both times, Gary saved us time and money. Very happy with what he did and the price.

What great service from Gary and his team. Had a problem with the rear wheel on my gravel bike. Booked it in, dropped it down to them and had a call to say all was done a few days later - much quicker than expected. The mechanic took the time to explain all the work he did. Fantastic Service. The wheel is running ‘true as’ 👍🏼

What an amazing little place! Don’t be fooled by the tiny frontage of this little diamond of a cycle and accessory shop! Step inside and it stretches out offering a huge choice of bikes and accessories, plus servicing workshop!

Importantly, the customer service is fantastic! We felt welcomed with no hard sell and unlike other electric bike shops in Bristol, Gary shared his knowledge and experience without patronising me or my sister like we experienced elsewhere in Bristol today. I dare say Gary is comfy in his own skin and don’t feel the need to throw technical cycle jargon at people who just want to understand the basics of suitable electric bikes based on budget and what sort of cycling you will be doing. Women want to be informed and have questions answered when making such a significant investment in a new e-bike, not made to feel like we are an inconvenience, as we did elsewhere in another part of the City today, where it would appear the amount of money you spend makes you more important.

We felt our custom was valued whatever we spent; Gary didn’t make us feel like we were taking up his time, he is genuinely interested in his customers! There are many big high street brands who could learn a great deal from this approach and you can see from other staff that they all share the same customer focussed approach!

If you are looking to purchase a new bike, upgrade to a fancy e-bike or just want to get your existing cycle serviced, look no further than this little gem in Hambrook, Bristol. You won’t leave disappointed! Great to support a local independent business. I will now be taking my custom to Gary and strongly recommend others do the same.

Thank you, Bev is really excited about her new bike.

The service and the staff at this bike shop are amazing. They went the extra mile and more to make sure I am happy with my bike. They had a few tricks up their sleeve (not in the manual) to make the ride even better. I am so happy, thank you Gary Harris and his team