Gaskells Reviews 2

We rented a property as tenants through Gaskells for over 5 years until the landlord decided to change letting agents late last year. As a tenant couldn’t have asked for a better agent. Responses to email queries always answered same day, often within an hour. All concerns or issues treated seriously and acted upon quickly (eg boiler and shower problems). Sue needs a special mention as she fights the tenants’ corner and follows up tradesmen as necessary. All staff we have dealt with have been friendly, polite and professional. Would rent via Gaskells again if the opportunity arose.

The worst managing company to run private block of flats. We have multiple problems with drinkers and anti-social behaviour caused 6 visits of police only for 2 last months. We installed a couple doorbells cameras that helped to ease situation a bit that is still not great, but all we hear from Gaskells is “take off the doorbells camera”. We checked with police officer and it is our right to protect ourselves, family and private property. On the top of it, the entrance door doesn't work properly from day one, our corridors remind institution than private home as no decorations there. We have a neighbour using BBQ and storing gas bottles on his balcony that is against any fire regulations. We have smashed car recently in our communal parking and no idea who did it as not a single camera there. Our letters to Gaskells on behalf of majority of residents left without acknowledgment and answers.
Horrible.