They locked my account for "security reasons" without telling me why. Had to send a million documents. Took 4 days to unlock. Super annoying but at least they eventually fixed it.
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I am an EU-based user with a verified (KYC-approved) account. My experience with Gate has been deeply concerning on two levels. 1. Phishing from official support. While dealing with a withdrawal... See more
this is a very bad exchanger that will mislead u with fake information.i have upgraded up to vip 6 because of one of their event. after i did it,they refused to give me the event spin,and after that,... See more
Company replied
If you want to lose your money, send it to my blockchain address. Send it to GATE.... You will lose it anyway. I am a resident of the EU. So when you go to GATE.io as an EU citizen, the warning says i... See more
Company details
Written by the company
Established in 2013, Gate is one of the world's pioneering cryptocurrency exchanges, serving over 22 million users globally. It consistently ranks among the top 3 globally in both trading volume and liquidity. Gate is currently ranked second globally in 24-hour spot trading volume, supporting spot trading, futures trading, margin trading, and wealth management products for over 3,800 cryptocurrencies. The platform offers comprehensive and diversified digital asset trading and blockchain application services. It employs zero-knowledge technology to ensure the 100% verifiability of user assets. According to the latest reserve report, Gate's total reserves exceed $10 billion, with a reserve ratio of 128.58%.
Contact info
34758, Hong Kong
- gate.io
1.3
Bad
1K reviews
Replied to 40% of negative reviews
Typically replies within 24 hours
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Sharks
Sharks. Avoid these guys at all costs. Everything is super complex and they won't let you withdraw your funds into your bank account. They also keep changing their rules.
Now I get a msg to ask me to communicate via X. If anyone at Gate.io wants to email me and just give me my money back without constant complications, I will be satisfied, but you have wasted so many hours for me and caused so much stress. Just give me my money back and I'll be on my way!!! SHARKS
March 19, 2025
Unprompted review
Reply from Gate.io
Hello. We sincerely apologize for any delays in resolving your concern. Our team has provided an important update via ticket #1514298 regarding your KYC verification result. Kindly review it at your earliest convenience. Please be informed that you will be granted temporary access to withdraw funds once your KYC3 verification is successfully completed. We truly appreciate your continued patience and understanding throughout this process.
They are scammers
They are scammers. Stay away from this company. They will take your money. l lost a few hundred dollars due to their scamming trading scheme.
March 18, 2025
Unprompted review
Reply from Gate.io
We are truly sorry to hear about your experience and understand your frustration. We take all concerns seriously and strive to provide a secure and transparent platform. We'd like to understand the scam you have experienced and look into it for you. We encourage you to reach out to our support team directly by sending us a direct message through our X account, @gate_io so that we can investigate and assist you further.
Scammers
Scammers. Really scammers. Stay away people. Is a very manipulated f exchange.
March 16, 2025
Unprompted review
Reply from Gate.io
We're truly sorry to hear that you’ve had a negative experience. We take all concerns seriously and strive to provide a secure and trustworthy platform. If you’ve encountered any issues, we encourage you to reach out to our support team directly so we can investigate further and resolve any problems. Please send us a direct message through our X platform at @gate_io. We're ready to provide any assistance to resolve your concern.
11927512
User ID: 11927512. As of 14.02.2024, transactions cannot be made to my account. Profits from manipulated coins on the Gate.io exchange are held due to suspicion that they are abnormal. My account has been unavailable for about 1 year. He demands 54 thousand dollars from Gate.io. I have approximately 20 thousand dollars in my Gate.io wallet and they insist on giving me this money. I would like to ask you to urgently resolve this situation and report it to the authorized persons.
March 14, 2025
Unprompted review
Reply from Gate.io
Thank you for reaching out and for your valuable feedback.
After a careful review of your case, we would like to inform you that your issue has now been resolved. You may proceed with accessing your account and performing transactions as normal.
We sincerely apologize for the extended delay and any inconvenience this situation may have caused. Please be assured that your concern was taken seriously and escalated to the relevant department for a thorough evaluation. We appreciate your patience and cooperation throughout the process.
Should you have any further questions or require additional assistance, please do not hesitate to contact us. We remain at your service and committed to providing a secure and reliable trading experience.
Thank you once again for your understanding and continued support.
Worst Exchange and Support is pretty…
Worst Exchange and Support is pretty bad.. blocked account after verification and deposit.
March 12, 2025
Unprompted review
Reply from Gate.io
We sincerely apologize for any inconvenience caused by this issue.We are genuinely committed to assisting you in resolving the issue. Please rest assured that we will not blocked user's account for no reason. To assist you better, please kindly provide your UID to us for further handling. We are here to assist you anytime. Thank you for your understanding and support!
Check for help through headline for…
Check for help through headline for help back
March 12, 2025
Unprompted review
Reply from Gate.io
We sincerely apologize for the inconvenience caused and truly value your concerns. To assist you better, could you please provide a detailed description of the issue along with any relevant screenshots or screen recordings? This will help us locate the problem more effectively. Thank you very much for your cooperation.
They left my country out without warning
They have left out my country, Spain, as a country eligible to operate, without warning and without providing a solution to withdraw my assets when I realized it. When I complain, they respond that I do it with another eligible country and then that, I will have to inform them to give permissions, but nothing was true, since after doing the KYC facial recognition, they ask again for proof of residence, and since it is not one of the eligible countries that deliberately changed, my account is still blocked repeating the request to verify KYC, so they kept my data and my assets.It is definitely a scam website.
March 3, 2025
Unprompted review
Reply from Gate.io
We sincerely apologize for any inconvenience caused. This is due to laws and regulations we must follow to stay compliant with local and international rules. These restrictions are in place to ensure both our platform and users are protected and operating legally. Furthermore, we understand that the KYC issue still persists when trying to access your account to withdraw your funds and we aim to resolve this for you. Please share your ticket number here or contact us by sending a direct message via X at @gate_io. We're ready to provide further assistance.
I am filing a formal complaint against…
I am filing a formal complaint against Gate.io, a cryptocurrency exchange registered in the Cayman Islands. On 21-22 February 2025, I held Broccoli BROCCOLI token on the BNB Smart Chain in my Gate.io account, valued at 500 USD. Over the next 30 hours, I repeatedly attempted to withdraw or sell my funds but faced persistent errors and delays. Gate.io support informed me of "network problems" and "unstable network connection," but no resolution was provided. Attached screenshots show the error messages, including “Unable to complete operation” and “Order submission failed,” as well as my account balance before 500 USD and after 1 USD the token’s crash, resulting in a 499 USD loss.
Critically, on 21 February 2025, I successfully uted multiple buy and sell transactions for other tokens on the same BNB Smart Chain network, while my attempts to sell or withdraw.
BROCCOLI consistently failed. For example, at 16:56:24 on 21 February 2025, I attempted to sell BROCCOLI but the order failed as shown in attached trade history, yet I completed other BNB Smart Chain transactions, such as buying and selling other tokens, on the same day. This contradicts Gate.io’s claim of "network issues," as the network was functional for other transactions during the same period. The error messages I received, including “Unstable network connection” and “Token carries high risks,” indicate issues beyond my control, and Gate.io failed to process my BROCCOLI transactions in a timely manner, directly causing my financial loss. This is unacceptable from a regulated entity.
I have no control over Gate.io’s _ or the BNB Smart Chain network, and their negligence led to the loss of 499 USD due to the token’s value crashing from 500 USD to 1 USD while I was unable to withdraw or sell. I request a full investigation into Gate.io’s conduct and demand a reimbursement of my 499 USD loss. Please find all evidence attached, including screenshots of the errors, withdrawal attempts, account history, trade records, and Gate.io’s responses, for your review.
I uploaded everything with my tickets. 40 Hours no respond then rug. After rugging they respond me. I uploaded everything sir.
Regards,
Enes Peker
Telephone number: +90 531 320 1331
Gate UID: 20802451
Wallet ID: 0x92C36d9A738aF68D60825237C62c6Dd25F26903C
Date : 26.02.2025
February 22, 2025
Unprompted review
Reply from Gate.io
We understand your frustration regarding the issue you encountered and we sincerely apologize for the inconvenience this has caused.
Following feedback from relevant team, we found that BROCCOLI was identified as a gas attack token. This means its smart contract includes mechanisms that disrupt normal transactions, which led to the failed transaction attempts.
While we acknowledge the financial loss you suffered due to the token value decline, please note that Gate.io does not control the underlying risks or properties of third-party tokens. As such, we regret to inform you that we are unable to provide compensation in this case.
We strongly advise all users to thoroughly research any token before investing, especially those with potential risks. Please feel free to reach out if you have any further concerns. We truly appreciate your understanding.
Dont
Takes hours to process anything, if you do a future trade takes 5 mins for them to set the trade mean while you might of lost everything without having a chance to pull out , same with selling Pi , took hours to finish the sale , mean while the price drops and I loose $100 USD , this app needs to close. hahahah yeah apologies dont fix nothing ,close you site
February 22, 2025
Unprompted review
Reply from Gate.io
Thank you for sharing your experience with us. We sincerely apologize for the delays you’ve encountered during trading and the inconvenience it has caused. We understand how frustrating it can be when transactions take longer than expected and impact your trading decisions.
To help us investigate this issue further, could you please provide the ticket number, if one has been created for your case? Alternatively, you can reach out to us directly at support@mail.gate.io, and we will assist you in resolving the matter promptly.
We value your feedback and are committed to improving the trading experience on our platform.
They stole my money
They stole my money, I never saw it back after 6 months of trying to get my money. It is lost. NEVER use them, never never never!!!
February 23, 2025
Unprompted review
Reply from Gate.io
Thank you for your feedback. We are sorry to hear about your negative experience. We understand how important this issue is, and we want to help you resolve it as quickly as possible.
To assist you further, could you please provide your ticket number, if one has been created? This will allow us to review the details of your case and address the issue more efficiently. If you haven’t created a ticket yet, you can also reach out to us directly at support@mail.gate.io.
We appreciate your patience and are committed to helping resolve your concerns.
Never go for this wallet
Never go for this wallet, they know how to receive but will never allow you to withdraw, it's the worst wallet I have ever used in my life. They are real scammers
February 21, 2025
Unprompted review
Reply from Gate.io
Hi there, we sincerely apology for the experience and difficulty with the withdrawal. Please be assured that we take such concerns seriously and are committed to operating with integrity. To further assist you with the issue, kindly please provide us your UID or ticket number if you have reach to our email support. We will further check the case and find the right solution to help you with the withdrawal issue. Thank you for your cooperation.
Negative experience with Gate.io
Negative experience with Gate.io 8
I fell victim to a scam in which funds were stolen from my account. I immediately filed a report with the relevant authorities and provided Gate.io with all the necessary information, including official police documentation.
Despite this, the responses from support have been vague and evasive, without any real commitment to resolving the issue. I was also blocked from interacting with them on social media, which raises concerns about their transparency.
I am still waiting for a refund or at least a clear and definitive response. I expected a more cooperative approach from a platform of this level.
I have already provided all the necessary information, including my case details and the fraudulent transaction hash, via email. My ticket number is #1495083. However, your responses have been vague, and no concrete action has been taken to resolve my issue. I urge you to take responsibility and process the refund accordingly. Please provide a clear and transparent update on the situation.
February 20, 2025
Unprompted review
Reply from Gate.io
We apologize for the inconvenience. We are genuinely committed to assisting you in resolving the issue. Please kindly provide your UID or ticket number to us for further handling. If you have any other concerns, please feel free to contact us. Thank you for your understanding and support!
Absolute garbage exchange
Absolute garbage exchange. Avoid at all cost. If I could have given 0 stars, I would have.
February 18, 2025
Unprompted review
Reply from Gate.io
We sincerely apologize for the inconvenience you’ve experienced. We value all feedback, both positive and negative, as it helps us improve our services.
If you have encountered any issues or concerns, please feel free to reach out to us directly via email at support@mail.gate.io. Our team will be happy to assist you further and work towards resolving any problems you've faced.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
UPDATING EMAIL IS A NIGHTMARE
I have lost access to my previously registered email, and while the process of updating the email in platforms such as Binance and Coinbase was a breeze, updating it in Gate.io is an absolute NIGHTMARE! I have a passkey, registered phone number, and access to my 2FA. Updating my email should be a matter of seconds (as is with Binance or Coinbase) but instead, it's an absolute NIGHTMARE! YOU NEED TO FIX THIS.
February 3, 2025
Unprompted review
Reply from Gate.io
We sincerely apologize for the frustration you've experienced with updating your email address.
We understand how important it is to quickly and securely update your account information, and we truly appreciate your feedback. To better assist you with this issue, could you kindly provide the ticket number you’ve submitted regarding this matter? If you haven't yet created a support ticket, please create one by sending the details to support@mail.gate.io, and we will prioritize reviewing your request.
Rest assured, we are dedicated to resolving this for you as soon as possible, and we are continuously working to improve our process to ensure a better user experience.
Thank you for your understanding and patience.
Scammers
Clunky. Hard to navigate and they DO NOT allow you to transfer your money back to the bank account it came from. Rather you have to send it to another platform. Avoid this site at all costs. I have money in there I can't get out. Ignore 5-star reviews or replies. These are BOT driven replies.
February 12, 2025
Unprompted review
Reply from Gate.io
Hello,
Thank you for sharing your feedback. We apologize for the inconvenience you’ve experienced. We understand how frustrating it can be when you are unable to access your funds, and we would like to assist you in resolving this issue.
To better assist you, could you please provide the ticket number if you've already created one? Alternatively, you can reach out to us directly via email at support@mail.gate.io, and we’ll be happy to help you further.
We are committed to improving your experience and resolving any issues promptly.
Wrong market data stealing balance
Where to start and where to end. Have you ever seen an exchange that gives different market data on Trading View and shows different data on the app? That is GATE.IO
I have videos from different days and different pairs. Recipe for disaster. And they are playing with me at their support center for a week now.
February 3, 2025
Unprompted review
Reply from Gate.io
We are sorry for any inconvenience caused. We address all allegations with utmost seriousness and are dedicated to preserving the integrity of our service. We must underscore that we do not endorse any actions that could compromise our standards. The price of cryptocurrencies is determined by various factors including market demand, liquidity, and trading volume on each exchange. As result, price may move bullish or bearish based on market condition. If you've already contacted us, kindly share the ticket number or your registered email address with us and we will check it for you. Thank you for your understanding.
Incompetent support pic of my…
Incompetent support pic of my transaktion from bitmart to gateio dnx was send without a memo tag have send a pic of txid how much til wich adress they can not figure it out the support asked me to send more and send a new pic wich i did with the memotag that almost halv year ago i think and have send the pic again again and again if you cant credetid me the 390dnx then send i back to the account it came from every time there is a problem its month on end og writing pic etc this is the worst support i have EVER tryed
If you dont want customors that the way you do it
I have sendt it to you many times and the txid pic with adress i say just send it back we do agree if you send 390dnx back where it came from then the orginal sender will get it? Just so you know i made the mistake with hbar on mexc 1day or so they sendt it back with you many many many hours pic etc monthe on end here halv year later still nothing quisk fast etc you are not 😂
I give op they are to incompetent to do anything they cant even figure out sending it back to the original account im not using anymore time on this i will recument people dont use gateio just dont you will loose money and there agent are incompetent so if there are problems it will take you month of writing send the same over and over and over not a user frendley support there support is harassing not helping
June 6, 2024
Unprompted review
Reply from Gate.io
Thank you for sharing your experience with us, and we sincerely apologize for the frustration and inconvenience you’ve encountered. We understand how important it is to resolve this matter promptly.
We want to assure you that your request has been forwarded to the relevant department for immediate attention, and we’ve asked them to expedite the process. We also want to inform you that there is a new update on your ticket (1493335). Please follow up directly via the ticket for any further details or updates.
We truly appreciate your patience as we continue working to resolve your issue. Should you need any further assistance, please do not hesitate to reach out. We are here to help.
Thank you for your understanding.
Gate. Io are just scammers don't ever think of using and if u r using stop before u get scamk
They basically scammed me accepted my KYC verification they lete deposited money inside after that lock my account and told my country is not supported I would be fine if it's from the beginning but basically it's just scammed and I will not leave it alone I'm gonna write it everywhere and everyday and until it reaches maximum level I will break the record for one person writing about one company negitave feedback this company should not deal with they are scammers
February 1, 2025
Unprompted review
Reply from Gate.io
We sincerely regret the frustration you’ve experienced. At Gate.io, we strictly adhere to global regulations and certain services may be restricted based on regional compliance requirements. For more details on restricted locations, please refer to our Terms of Service, Section II Eligibility: https://www.gate.io/user-agreement.
Please note that KYC verification is required for withdrawals to ensure account security and regulatory compliance. Rest assured that we have no intention of restricting access to your funds. Once your KYC is approved, you can proceed with withdrawals. You can apply for KYC verification here: https://www.gate.io/myaccount/kyc_home.
If you need further assistance, please provide us with your UID via DM on Twitter @gate_io and we will assist you accordingly. We appreciate your patience and understanding.
Not worth it
they lied about having a coin, i made an account for nothing. it is so very very complicated to delete my account i have to leave it there.
January 31, 2025
Unprompted review
Reply from Gate.io
We apologize for any inconvenience caused. Could you please provide more details about the coin you mentioned? To assist you further, please submit a ticket to support@mail.gate.io. Once submitted, kindly update your review with your ticket number so we can promptly follow up on your case.
My friend was scammed 5,000€ by Gate.io…
My friend was scammed 5,000€ by Gate.io - After 3 weeks Gate.io has not solved the problem and they kept his money after blocking his account by restricted country issue.
They should have been returned the 5,000€ to the origin bank account but they kept it without refunding it and they just not respond support tickets anymore.
Ticket support opened by him on Gate.io: 1363336
We will update the situation here, editing the review over time. If they refund the money we will update it, but at the moment they scammed my friend. BE AWARE!
January 22, 2025
Unprompted review
Reply from Gate.io
We understand your concerns and apologize for any inconvenience caused. Your friend's case has been escalated to the relevant team for further review. We appreciate your patience and will provide updates as soon as possible.
Thank you for your understanding.
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