Gatekeeper Reviews 

1,982
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 731 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff for being exceptionally friendly, professional, and thoroughly knowledgeable during every single property viewing. Many reviewers emphasize that agents consistently go above and beyond to make first-time buyers and landlords feel valued. People note that the dedicated team provides clear communication and keeps everyone well informed throughout the entire process. Reviewers also highlight the remarkably speedy response times alongside efficient handling of various tenant queries and house sales. Consumers truly appreciate this wonderful personalized approach and feel completely confident leaving their valuable properties in safe hands.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting that agents are extremely friendly,... See more

Service

Users describe positive interactions with service, highlighting efficient communication, helpful staff, and a... See more

Customer service

Reviewers highlight positive aspects of customer service, noting that consumers are consistently kept well... See more

User experience

Customers consistently note positive experiences with user experience, highlighting helpful agents and... See more

Response time

Consumers find response time to be positive, highlighting that agents are quick to answer questions and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Agent (Taylor in my case) was very helpful during the viewing and the overall process as a first time buyer. Kept me informed throughout, was very friendly and gave clear steps on whats happening next... See more

Company replied

Rated 5 out of 5 stars

Laura the agent was really professional, friendly and helpful. She answered all our tricky questions honestly. You could tell this is an independent local company as we didn't feel the usual "run-of-t... See more

Company replied

Rated 5 out of 5 stars

Well with being a first time buyer, I have to say the whole experience so far has been perfect. I have to say Taylor definitely went above and beyond for me, she is extremely polite, very friendly a... See more

Company replied

Rated 5 out of 5 stars

Gatekeeper are a very professional company who respond very quickly. As a landlord, they deal with all queries, including finding new tenants in a speedy and efficient manner. I deal with Phil Kendall... See more

Company replied


Company details

  1. Real Estate Agents
  2. also in
  3. Apartment Rental Agency
  4. Property Management Company
  5. Real Estate Appraiser
  6. Real Estate Rental Agency

Written by the company

Gatekeeper was founded in 2004 by four founders, Patrick, Mat, Phil and Vanessa. Having bought, sold, let and rented in the past, they felt things could be done so much better. Bringing skills from finance, customer service and retail roles in top inte...


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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No recent history of asking for reviews

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Replied to 50% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(1,982)

723 reviews in the last 12 months

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Rated 5 out of 5 stars

Within the last week or so

Within the last week or so, Kenya Ferguson from the Witney branch took me through a viewing of an investment property for sale. She Is very knowledgable about property. And understood managing expectations, offering practical tips and advice from cosmetic repair of a invetment flat, to the replacing of storage heaters to improve the EPC. She has a 10 year track record, as a company, on acting for one particular landlord, and this property was in good order throughout, which told me they are looking after the property, and keeping landlord happy. I liked the fact that there was alot of knowledge about buying, selling and renting. Even to the point that Kenya knew prior rental figures achieved over at least the previous 3 to 5 years on a flat viewing. Also Kenya gave me figures in a brochure to consider their property management, with no pressure. I am experienced in over 25 years in property myself. And i was impressed with the knowledge and service on offer. Brilliant.

October 15, 2026
Unprompted review
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Reply from Gatekeeper

It’s fantastic to hear how much Kenya’s knowledge and practical advice impressed you, particularly given your own experience in the property industry. I’ll make sure she sees your feedback.

Best wishes, Dan Thorne | Sales Director

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Rated 5 out of 5 stars

Laura was great and super friendly

Laura was great and super friendly! Nice property aswell.

October 7, 2026
Unprompted review
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Reply from Gatekeeper

Thanks for the lovely feedback about Laura; I’m glad you enjoyed meeting her and viewing the property!

Best wishes, Dan Thorne | Sales Director

Rated 5 out of 5 stars

Joseph was extremely friendly and…

Joseph was extremely friendly and professional made us feel at ease whilst viewing the property

October 13, 2026
Unprompted review
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Reply from Gatekeeper

We’re glad Joseph made you feel comfortable during your viewing, and I’ll be sure to pass your feedback on to him.

Best wishes, Dan Thorne | Sales Director

Rated 5 out of 5 stars

Joseph was super helpful and very…

Joseph was super helpful and very informative. Was able to answer all my questions.
Very smooth experience overall and would recommend there service to anyone looking to buy a property.

October 13, 2026
Unprompted review
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Reply from Gatekeeper

I’m delighted Joseph made such a good impression, and thank you for taking the time to recommend us.

Best wishes, Dan Thorne | Sales Director

Rated 5 out of 5 stars

Alice at Gatekeeper

Alice is a hard-working member of Gatekeeper. She always keeps us informed and we know that the job will get done with efficiency and cheerfulness.

October 13, 2026
Unprompted review
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Reply from Gatekeeper

It’s lovely to hear how well Alice is looking after you, and I’ll make sure your kind words are passed on to her.

Best wishes, Dan Thorne | Sales Director

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Rated 5 out of 5 stars

House viewing for a potential buyer

House viewing for a potential buyer
I had a a house view with gatekeeper recently. I am fully satisfied with their professionalism and patient towards me.
Thank you!

October 10, 2026
Unprompted review
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Reply from Gatekeeper

We’re really pleased you had such a positive experience at your viewing, and appreciate you taking the time to leave us a review.

Best wishes, Dan Thorne | Sales Director

Rated 5 out of 5 stars

Lucy and Kenya of Gatekeeper who have…

Lucy and Kenya of Gatekeeper who have just sold my house was an excellent team together. Always kept me in touch every time they showed somebody around. The good thing about Gatekeeper, you have always got somebody at the end of the phone NOT AI. I will certainly use them again to sell any of my properties well done Gatekeeper don’t lose the personal touch.

September 25, 2026
Unprompted review
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Reply from Gatekeeper

It’s great to hear Lucy and Kenya looked after you so well, and we’re proud to offer the personal service that makes a difference.

Best wishes, Dan Thorne | Sales Director

Rated 5 out of 5 stars

Supportive team and great service

Hi, This is my second house move with Gate Keepers..House moves arent great, but this team made it as comfortable as they could.Charlie helped and supported from the start till now. Special thanks to Charlie (10/10) for being so calm, understanding and explaining each and every thing. I hope and i am sure you would provide the same service and care.
Best Wishes and regards to Charlie and the team😊

October 10, 2026
Unprompted review
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Reply from Gatekeeper

We’re delighted you came back to us for your second move, and I’ll be sure to pass your kind words on to Charlie.

Best wishes, Dan Thorne | Sales Director

Rated 5 out of 5 stars

Very good team especially if selling in the swindon area

Great team that from start to finish always kept me up to date with what was going on.
Was quick to answer any question and didn't get upset near the end when It seemed like I was calling them constantly.
I Highly recommend useing them if your selling in the Swindon area or anywere they cover

October 8, 2026
Unprompted review
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Reply from Gatekeeper

It’s great to hear how well supported you felt throughout the process, and we’re always happy to answer one more call!

Best wishes, Dan Thorne | Sales Director

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Rated 4 out of 5 stars

I had a very positive experience with…

I had a very positive experience with Gatekeepers Lettings. The team was professional, friendly, and helpful throughout the letting process. They communicated clearly, responded to my queries, and made the whole process much easier and smoother. I really appreciate their support and the way they handled everything. I would happily recommend Gatekeepers Lettings to anyone looking for a reliable and professional letting agency. Thank you for the excellent service!

October 9, 2026
Unprompted review
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Reply from Gatekeeper

We really appreciate you taking the time to share your experience, and it’s lovely to know the team made the process a positive one for you.

Best wishes, Dan Thorne | Sales Director

Rated 5 out of 5 stars

There were no time constraints or any…

There were no time constraints or any rush to move us along. Very open and honest conversations. Phil was a genuinely nice guy which always helps.

October 8, 2026
Unprompted review
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Reply from Gatekeeper

Thank you for the kind words about Phil. We really appreciate you taking the time to share your experience.

Best wishes,
Dan Thorne | Sales Director

Rated 5 out of 5 stars

Amazing service

Amazing service, highly recommended, I was made to feel comfortable and I received all the information I needed and the viewing didn’t feel rushed so I’m happy with the service.

October 8, 2026
Unprompted review
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Reply from Gatekeeper

Thanks for the recommendation! We’re glad you felt comfortable and had everything you needed from the viewing.

Best wishes,
Dan Thorne | Sales Director

Rated 5 out of 5 stars

Lovely, thank you!

Grace made me feel really comfortable and welcome in the property. I wasn’t made to feel rushed or like I can’t ask questions etc! Thank you ☺️

October 8, 2026
Unprompted review
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Reply from Gatekeeper

Grace will be delighted to hear this. We hope the property works out for you!

Best wishes,
Dan Thorne | Sales Director

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Rated 5 out of 5 stars

Our first contact with Gatekeeper…

Our first contact with Gatekeeper Estate agents, was with Phil Kendall their: Senior Partner.
What a reassuring breath of Fresh Air!
Having had three other large commercial estate agents visiting us to provide valuations; it was very easy to choose Gatekeeper.
Phil communicated with us in clear plain language, he took great care to understand our particular circumstances; and displayed real in depth knowledge and experience within the housing market.
He suggested an initial sensible short term contract, and offered a very competative sales commision rate:
Dan Thorne carried out the majority of our viewings. Witnessing his very skillful empathetic style with potential buyers was impressive. He must have given all potential buyers the comfortable feeling that nothing was too much trouble for them.
Communication with all the personel at Gatekeeper has been totally professional but relaxed and friendly.
We would highly reccommend Gatekeeper to any one needing to sell their property.
John King

August 10, 2026
Unprompted review
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Reply from Gatekeeper

Thank you, John, for such a thoughtful review. It’s been a pleasure helping you with your move, and we really appreciate your recommendation.

Best wishes,
Dan Thorne | Sales Director

Rated 5 out of 5 stars

Laura the agent was really good!

Laura the agent was really professional, friendly and helpful. She answered all our tricky questions honestly. You could tell this is an independent local company as we didn't feel the usual "run-of-the-mill" cheap service that big companies provide, but she made us feel special and important. I would choose them a 100 times over big companies.

October 7, 2026
Unprompted review
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Reply from Gatekeeper

Thank you for such a lovely review. We’re proud to be independent, and it’s great to hear Laura made such a good impression.

Best wishes,
Dan Thorne | Sales Director

Rated 5 out of 5 stars

Excellent service thanks for your help

Excellent service thanks for your help

October 6, 2026
Unprompted review
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Reply from Gatekeeper

You’re very welcome! Thanks for taking the time to leave us a review.

Best wishes,
Dan Thorne | Sales Director

Rated 5 out of 5 stars

Superb professional and friendly estate Agent.

We have used Gatekeeper twice now and on both occasions we have been very pleased.
On this occasion we have been looked after very well by all of the relevant teams involved in this lovely independent estate agent.
Very professional, found us a lovely tenant helping us with everything we needed to do and forms to fill in, extremely helpful and very professional with everything!
Both Kenya and Lucy were fantastic!! Helping us through every step! And Lucy will continue looking after us for the foreseeable future.
A really professional and friendly estate agency there to help you in every way.
Thank you very much!

October 6, 2026
Unprompted review
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Reply from Gatekeeper

Kenya and Lucy will be delighted with your feedback, and we look forward to looking after you going forward.

Best wishes,
Dan Thorne | Sales Director

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Rated 5 out of 5 stars

I'm very happy with the service I've…

I'm very happy with the service I've received from gatekeeper, they are personable, thorough and good at keeping me informed of what is happening. Highly recommend to others.

October 1, 2026
Unprompted review
Gatekeeper logo

Reply from Gatekeeper

We really appreciate the recommendation and are glad to have you as a customer. Thank you!

Best wishes,
Dan Thorne | Sales Director

Rated 5 out of 5 stars

Taylor has been extremely helpful and…

Taylor has been extremely helpful and kind. She has made what can be a quite stressful process very calm.

October 5, 2026
Unprompted review
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Reply from Gatekeeper

Taylor will be really pleased to read this. Thanks for taking the time to share your experience!

Best wishes,
Dan Thorne | Sales Director

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