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Review summary

Created with AI, based on recent reviews

Looking at 163 reviews, reviewers had a great experience with this company. Customers consistently highlight the exceptional customer service, noting the staff's helpfulness, professionalism, and quick response times. Many people appreciate the efficiency of deposits and withdrawals, with funds often transferred within minutes or a few hours. The overall service is frequently described as excellent, making it a preferred choice for many users. However, some people were dissatisfied with payment issues, including unexpected account deactivations, refusal of withdrawals, and concerns about swap fees impacting profits. A few other people also felt that support response was slow or non-existent in certain instances.

What people talk about most

Customer service

People report positive experiences with customer service, highlighting its speed, helpfulness, and... See more

Response time

Customers had positive experiences with response times, with many reviewers highlighting the speed and... See more

Service

Users describe positive interactions with service, with many reviewers highlighting outstanding and superfast... See more

Payment

Reviewers mention ambiguous feedback about payment, with some customers reporting fast and smooth deposit and... See more

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, patience, and quick... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The only reason i am giving four star because they use to have sharia law based islamic account which is also called swap fees account but they removed i just want to say please we all want a swap fre... See more

Rated 5 out of 5 stars

Honestly if you're wandering around looking for a broker at the moment and a pretty good one to say the least choose this! the support team is amazing and the funds get transfered within no time, and... See more

Rated 5 out of 5 stars

So far this broker is good for me since KOT4x have been out of business..,! But hey today team helped me out it didn’t take long for them to respond and I couldn’t transfer my deposit account to wall... See more

Company replied

Rated 5 out of 5 stars

I’ve been using GatesFX for about a smooth month and I haven’t yet seen any scam activity with this account. It’s legit, I was able to get withdrawals as free as I wanted too and their customer servic... See more


Company details

  1. Currency Exchange Service

Written by the company

The License Gateway To High-Tech Trading


Contact info

4.1

Great

TrustScore 4 out of 5

156 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 44% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great company Great service

I have been with gatesfx for a couple months now and I have the pleasure of saying I am a satisfied customer. the customer support team response is fast and polite. their attentiveness to problems being brought to their attention are taken seriously and always provide an explanation and resolution. the payouts as well have been great and fast! I have recommended GATESFX to my friends and family and even opened the mother of my child an account with them so she can trade with them when she's ready to trade! I have no complaints and neither will you!

February 3, 2026
Unprompted review
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Rated 5 out of 5 stars

Deposit Balance Not Accessible…

My 100% deposit bonus was removed automatically and a negative correction was applied. Please normalize my account and restore access to my deposited funds.

UPDATE - Issued has been fixed via support ticket. Thank you GatesFX!

January 28, 2026
Unprompted review
Rated 5 out of 5 stars

excellent experience

excellent experience and im def not a bot i went to tradovate to here and amazing omg if you have a problem study a lil bit more on your craft and this platform a1!!!!!!!!!!

January 29, 2026
Unprompted review
Rated 5 out of 5 stars

Opened my live account yesterday

Opened my live account yesterday, made a deposit and they matched it 100%. Traded my account up and took a withdrawal. It was approved and arrived in my wallet in a little less than 2 hours. So far these guys are awesome, no to mention that their support is lightning fast with responding. Happy client here!

January 28, 2026
Unprompted review
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Rated 5 out of 5 stars

I Like this company

Anyone talking bad on this company ,have to don't know how to trade !! I haven't have any problems with my trades the spreads are tight also I receive my withdrawal deposits on time ,no problem I'm so happy I discovered this live firm 💯💯

January 23, 2026
Unprompted review
Rated 1 out of 5 stars

Worst ever prop firms

Worst ever. 100% scam. Use a site with thousands off reviews to be safe. I deposited and my trade was liquidated when it didn't move at all. Bad service

January 22, 2026
Unprompted review
GatesFx LTD. logo

Reply from GatesFx LTD.

Hello Joe!

We are sad to see you have had a bad experience with some prop firm and mistaken it for our brokerage.

We see these kind of reviews on prop firms regularly because prop firms only make money if you keep failing challenges and buy new ones.

Rest assured, we are not a prop firm and dislike the prop firm business model very much as they prey on novice traders failures.

If you ever decide to switch to live capital, we would love to be your broker partner and assist you throughout your trading journey.

All the best,
GatesFX Admin

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Rated 5 out of 5 stars

I’ve been using GatesFX for about a…

I’ve been using GatesFX for about a smooth month and I haven’t yet seen any scam activity with this account. It’s legit, I was able to get withdrawals as free as I wanted too and their customer service is fast surprisingly related to other brokers, GatesFX is gonna be my go-to going through 2026. They’re doing a great job here!

January 21, 2026
Unprompted review
Rated 1 out of 5 stars

I will admit I made my mistakes as a…

I will admit I made my mistakes as a trader but I experienced something that made me realize the platform is rigged I have screen shots and proof anyone can message me I will provide them.My
buy limit orders don't get hit only when its going to be unprofitable or against me hmm odd, im not impressed at all when losses happen they happen, when im wrong ill admit it and move on but when ive done things correctly and still wrong because a issue on their part, well now that isn't fair at all traders. please be careful with this broker, I have proof of everything, I will report this to whom has the power to make sure other traders aren't going threw this experience, Things should be moderately fair not manipulated for their benefit. The reply given is absolutely invalid from gates fx I have proof for anyone interested to know the truth

January 15, 2026
Unprompted review
GatesFx LTD. logo

Reply from GatesFx LTD.

Hello Charles!

We are sad to see your review but wanted to add additional context so we can find a way to continue our relationship.

After reviewing your account, we noticed that you have only traded on demo accounts and never deposited or trade live funds with our firm.

Upon reviewing the your 5 demo accounts, we noticed that all of them have taken significant loss and even some of them negative balance.

So our team dove a bit deeper into the trading history on each account and review the logs from the trading terminal.

After reviewing both we noticed every trade you have taken has been significantly over leveraged and appears to be a Martingale strategy ( opening larger sell positions as price continues to push up hoping it comes down & opening larger sell positions and price continues to push down hoping it comes up ).

We did cross reference the trading terminal logs during your trade times and we do see the rejected sell and buy limit orders. Each of the rejected orders are *not enough margin* in the log comment.

This occurs when the current positions open + the amount of drawdown exceeds the available margin required to open the new position.

While generally Martingale strategies are not profitable, if you do plan to continue using this strategy, we highly recommend starting your first order with a much smaller lot size than 20 lots on XAU so that by your 4th or 5th Martingale position you open as price continues to push against you, there is sufficient margin to allow you to open a new position with a larger lot size.

If you start with too large of a lot size then each additional position you open uses more margin because you are opening even larger positions to try and negate the previous positions loss if price moves in your favor.

We are sad you had an unpleasant experience with margin requirements with your strategy on our demo accounts but we would love to continue serving you throughout your trading journey.

If you could kindly respond to our helpdesk ticket in your trader dashboard we have opened so we could find a way to continue working together.

Best regards,
GatesFX Admin

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Rated 5 out of 5 stars

Best broker out there by far

Best broker out there by far. Their support team is very fast & responsive. Payouts are the quickest I’ve ever seen. Every single payout I’ve gotten in 2 hours or less.

There’s a bunch of fake 1* reviews on here & that’s why their score is lower, but these guys are legit.

I’ve been trading for 10 years & this is the best broker I’ve ever traded with.

January 13, 2026
Unprompted review
Rated 5 out of 5 stars

Thanks GatesFx

Best forex broker i ever used hands down. And i've been through them! Great customer support, and fast responses always. I had 2 issues, and were fixed within that same day. I've withdrawn with them twice. The first took less then a day ( i fell asleep). The second withdrawal was under 2 hours! If anyone from gatesfx is reading this, thank you lol..Finally found a good broker after searching what seems to no end..Keep up they great work guys 👍

January 5, 2026
Unprompted review
Rated 5 out of 5 stars

First off I'm new to GatesFx and I was…

First off I'm new to GatesFx and I was contacting them for every small thing . They responded very professional and quick . They are very understanding and the process of depositing is very quick plus there dashboard is beginner friendly . I would recommend them to everyone .

January 12, 2026
Unprompted review
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Rated 5 out of 5 stars

Best of the best

I really had a problem with login and staff like that and there support team literally answered in 3 minutes i couldn't even ask for more from a company. Also the platform and the website feels very clear and user friendly.

January 7, 2026
Unprompted review
Rated 5 out of 5 stars

I had an issue with my withdrawal.I…

I had an issue with my withdrawal.I contacted customer service and they reach out with in minutes. They were able to cancel the transaction and get my money back. I definitely appreciate them. The customer service was great. Thank you GatesFX

January 5, 2026
Unprompted review

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