Gatwickskyparking 

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Rated 5 out of 5 stars

These guys are great, I don't understand the negative reviews? The whole experience was flawless. I will definitely be using them whenever I fly from now on.

Rated 1 out of 5 stars

Called driver to confirm arrival prior to arriving at Gatwick. The driver did not answer. Sent texts, emails and made several calls. After 30 minutes of being late I finally received a rude answer. Pe... See more

Rated 1 out of 5 stars

If I could rate 0 stars I would . After calling to pick up my car , my baggage came out out a little late . We arrived at the collection point 10minutes later than expected to be greeted by a very con... See more

Rated 5 out of 5 stars

We were leaving from the North Terminal at Gatwick, and returning to the South so this sevice was ideal otherwise we would have had to select parking at one or other. Within minutes of us arrving at... See more

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

These guys are great

These guys are great, I don't understand the negative reviews? The whole experience was flawless. I will definitely be using them whenever I fly from now on.

December 19, 2017
Unprompted review
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Rated 1 out of 5 stars

Stay away from this company

In short: waited for my car to be brought back for 4hrs. In the meantime, I got no response to my attempts to contact them. However, it was not only me. There must have been about 20 people at the car park expecting their vehicles, some for much longer than me.
My car was in a horrible state. Mud all over it. Muddy marks inside. The guy who brought it did not dare say a word.
I tried complaining afterwards. Got no response to calls, emails, even recorded mail letters. The letters could not be delivered, so I doubt this company even exists as such.
So if you want your car back at all, I'd say - stay away from these people.

November 3, 2016
Unprompted review
Rated 1 out of 5 stars

Outraged!!!!

If I could rate 0 stars I would . After calling to pick up my car , my baggage came out out a little late . We arrived at the collection point 10minutes later than expected to be greeted by a very confrontational man who began to shout about how we had wasted his time , he then proceeded to call us bitches and sl*ts when we tried to explain, and demanded money for making him wait ! The most vile creatures I have ever encountered . Will not be using them again !

March 22, 2016
Unprompted review
Rated 1 out of 5 stars

Use at your peril

Criminal investigating ongoing. Please report to police damage to your car. 42 were vandalised between Jan 3-10. They do not answer emails or phone calls. Not registered with Gatwick. Bunch of Cowboys.
No response from them after 11 days and zero confidence they will cover the £9k of damage to my car. Do they even have insurance? If they do I doubt any insurance company they had would pay out.
Park cars in muddy field without adequate security.
Been on BBC 3 times to discuss this. Asked head of company to speak with me prior to BBC interviews and of course no call. Spent over 10 hours on hold to them on phone and now given up.
Company should be shut down and owners criminally prosecuted.
Feel free to sue me for libel.

January 21, 2016
Unprompted review
Rated 1 out of 5 stars

Rogue traders

42 cars vandalised including mine. £7k of damage plus car will be off the road for 6 weeks. Car scratched all over requires total respray. Heard zero from the company about insurance claim. Car was returned caked in mud inside and out. Employees had been in the car and potentially used it.
Criminal investigation is ongoing.
They are not registered with Gatwick airport.
They lied and told me they had a crime reference id for my car. I called Sussex police and it had not been sought.
Do not use if you value your car.

January 20, 2016
Unprompted review
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Rated 3 out of 5 stars

I'm a regular customer, had a bad experience this time

First of all, the system has changed. You now have to go in the Short term car park, all the way up to level 6, which is more time consuming - adds 5 mins to the journey.
When I picked up my car, I was given the ticket to get out of the parking lot. I assumed the ticket had already been paid, but it had not. So there I was at the exit booth, having to reverse the car in order to go back to the pay machine located inside the car park. That caused an extra 10 minutes wasted, plus an extra £3.00 that I was not expecting to pay.
Looking forward to their comments regarding the above.
Thanks
Edouard.

October 14, 2013
Unprompted review
Rated 3 out of 5 stars

Very good except was not informed about parking charge at the end.

It was a good service although we landed early hours of the morning and went to leave car park.Put ticket in machine to get out assuming it was paid as had already paid £60.
It's written in the small print the guy on the phone tells me that you pay £3 to get out.
It's not a lot of money but it should be included in the price.
Apart from that grumble it was good.

September 12, 2013
Unprompted review
Rated 4 out of 5 stars

very good service

They were quite quick to pick up the car and check it over but we were told when we called to drop the car in the car park instead of the drop off area. We had not previously been advised of this or of the £3 charge for entering the car park which we had to pay on the way out.
We forgot our wallet in the car and the driver came back to give it to us which was great.

September 4, 2013
Unprompted review
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Rated 1 out of 5 stars

poorest service ever experienced, avoid without question

we followed the instructions when collecting our car, called at 23:37 as we were collecting our bags expecting the car to be delivered within 20 minutes. despite four further calls over the next hour and a half we finally had our car delivered at 01:15. despite having the ticket in our hand stating the car was to be delivered at 00:00 we were told we were wrong. we were not the only ones, seven other people over the time we were waiting were in the same position waiting in excess of an hour for their cars. I would never use these people again.

August 26, 2013
Unprompted review
Gatwickskyparking logo

Reply from Gatwickskyparking

Thankyou for your review, having checked your booking it appears that you made your booking in error, You stated that you would arrive at 00.00 hours on the 24th, this means midnight between the 23rd and the 24th. (a day starts at 00.00 hours and ends at 23.59hrs) Your vehicle was arranged for delivery at that time. It transpires that due to your error you meant 24 hours after that period.It took time to rearrange your vehicle to be collected from the yard and sent to you. Due to you not notifying us in advance of your delay, we had to send the vehicles who were due at the time and in the queue ahead of you first. It was a busy period and despite of this it took approximately 40 minutes for you to receive your vehicle, We apologise that you had an unavoidable wait, we understand there was an error and did not charge for the extra time.

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Rated 5 out of 5 stars

Well worth the little extra for relaxed efficient airport parking

We were leaving from the North Terminal at Gatwick, and returning to the South so this sevice was ideal otherwise we would have had to select parking at one or other.
Within minutes of us arrving at the airport the car was taken for us and we walked straight into departues. On our return the driver returned our car within minutes of us coming through the arrivals hall. No having to find the long term car park, waiting for and cathcing a shuttle bus dragging our luggage etc. The perfect start and end to a holiday

July 2, 2013
Unprompted review
Rated 5 out of 5 stars

Great service and value

Have used Gatwick Sky Parking half a dozen times over the last 8 months, they have always been on time and with no issues or fuss, good value for money and so much better than parking and bussing in.

June 25, 2013
Unprompted review

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