Gaugemaster.com Reviews 472

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 81 reviews, reviewers overwhelmingly had a great experience with this company. Many customers consistently praise the prompt and efficient delivery service, often noting that their orders arrived quickly and were well-packaged. People frequently highlight the competitive pricing and the wide selection of products available, making it easy to find what they need. The overall service is described as excellent, with many appreciating the ease of ordering and the helpfulness of the staff. However, some customers also noted occasional issues, such as a lack of notification for out-of-stock items or delays in receiving replacements. A few other people also felt that the website's search function could be improved, and some products lacked clear pricing or descriptions.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting good quality, a great range of items, and... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the promptness and speed of... See more

Service

People report positive experiences with service, consistently praising the excellent and great service... See more

Order

Consumers find the ordering process to be positive, with many describing it as easy and trouble-free, often... See more

Price

Customers had positive experiences with price, consistently reporting great, decent, and good prices on a... See more

Reviews shaping this summary

Rated 5 out of 5 stars

ordered some fleichmann profi track, point motors and controller.shipped via ups and delivered a couple of days later. go to gauge master because they have a good selection of European n gauge track a... See more

Rated 5 out of 5 stars

This is the first time I’ve used Gaugemaster, but not the last!, I found the website really easy to use and found that the products I ordered were really competitively priced. I felt that the 10% disc... See more

Rated 5 out of 5 stars

I have been doing business with Gaugemaster for just over a year now, and I've never been disappointed with their value or more importantly their service. Never had any issues with deliveries at all.... See more

Rated 5 out of 5 stars

I have dealt with this company many times before and they have been excellent every time. All my orders have been delivered FOC as I have not been in any rush for delivery so took advantage of their f... See more


Company details

  1. Hobby Store

Written by the company

Gaugemaster - The Model Shop for Big Imaginations. Gaugemaster are one of the largest model shops in the UK, with over fifty thousand products listed – many of which are in stock. We stock the finest model railway items from companies from all around the world, so you will almost certainly find what you need – no matter what scale, period, or location you model. Our friendly, helpful staff are only a phone call or an email away.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

472 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

It's not just about what goes right

It's not just about what goes right, but what happens when something goes wrong!
I ordered a DCC decoder, which for some reason refused to work. I sent it back, got a swift refund, and ordered a replacement which arrived promptly and works great.
I think you can learn more about a company from its actions when something goes wrong. Gaugemaster couldn't have been better.

April 27, 2025
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Rated 5 out of 5 stars

Great shop

Items arrived in reasonable time. Items are excellent quality, exactly as advertised. Packaging was very good. Thank you.

March 27, 2025
Rated 5 out of 5 stars

A Modelling One-Stop

I have used both the website and the eBay shop and the service from both points is excellent.
They have a great range of stock and offer very competitive prices. As well as Gaugemaster, all of the major brands are stocked, and you can generally find pretty much anything you're looking for.
The service is fantastic. I have back orders that appear with the postie without prompting. For direct contact, they offer great customer service.

March 26, 2025
Rated 5 out of 5 stars

Excellent service

Excellent service. More often than not, I have always managed to source spares from the Heljan range and it's great to see the O Gauge catalogue of spares is finally growing

March 27, 2025
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