Gazeal Reviews 9

Gazeal is truly awful. 100% one star reviews says it all - and that abysmal record isn't going to change with this review. We only hope it confirms to potential customers that this company should, in our opinion, be avoided at all costs.

The irony is that most of these reviews are from buyers who have had a bad experience - and yet we are the SELLERS and they couldn't even help.

The contracts are littered with get-out clauses and despite thinking that we could rely on the reservation agreement when our buyer failed to complete on time, it seems the agreement was utterly worthless.

Fine and Country estate agents are equally culpable in my opinion in pushing us into and mis-representing this agreement.

Avoid avoid avoid. If you ever hear the name Gazeal or are considering being involved in any way with them, run for the hills. I have never been so disrespected, dissapointed and discriminated against by individuals or a company ever.

If you have a disability, never engage with this company. The completly disrespect I have had to deal with is ridiculous. Completely incompetent individuals who do not care about you, only your money and if uou ever have the displeasure of emailing Willene or Duncan. I wish you all the luck in the world as these two are horrible individuals.

Absolutely awful company. Completely mismanaged. Have discriminated against myself and my husband and we have had a complete lack of communication with the company. I am still waiting two weeks in for acknowledgment of my complaint. Company needs a complete overhaul and every member of staff needs discrimination and sensitivity training as they clearly cannot deal with circumstances presented to them. Still no answers to my questions.

Never use. Their behaviour is absolutely disgusting, unprofessional and completely biased.

If you’re a buyer, I would strongly recommend not getting involved or signing an agreement with Gazeal. Gazeal is seller-focused and supports the seller to maximise their own profit if the sale does not go through, despite presenting themselves as “unbiased.”

This statement reflects my terrible experience under Gazeal’s reservation agreement. Following a RICS survey that identified issues exceeding the contractual threshold for a reasonable withdrawal, we were nevertheless unable to exit without financial loss.

After months of correspondence, we accepted Gazeal’s proposal to walk away at a loss. We lost the £1,089 reservation fee, and Gazeal agreed to withdraw a £5,500 counterclaim, which they initially attempted to pressure us into paying based on their biased judgement.

Side note: If the sale does not go through (based on a reasonable verdict), they are supposed to return the reservation fee to both parties. Thus, it is only profitable for them to support the seller, even if the buyer tries to exit reasonably. They only get to keep the reservation fee if the sale goes through or if they side with the buyer and trap the seller into paying the compensation to the buyer.

Solicitors typically charge around £2,000 just to carry out an initial assessment (such as reviewing the agreement). It is therefore better to protect yourself from getting tied into a Gazeal agreement, which is definitely not carried out fairly.

This review is provided for informational purposes only, based on our direct experience. 🚩🚩🚩

Only seems to act for the sellers but on reflection that makes sense as it the estate agents that make you sign the agreement, [which on the surface looks ok for both parties] but of course, get the business to pay the company.I was forced to pay over £2000.00 to the seller despite a bad survey.

Beware if you are a buyer

What a waste of time. If you have a problem with the agreement. Ie . Your co partner in the agreement.You are asked for extra money for an independent expert to decide if the settlement fee is to be paid.
So why bother with them in the first place?

0 - Star Review – Would Not Recommend

I had a very poor experience with Gazelle Reservation, and I would strongly advise others to think very carefully before engaging with this company.

The estate agent was Balgores (Hornchurch branch), and the individual I dealt with was Bradley. On or around Christmas Eve, I was pressured into signing a Gazelle Reservation document. At the time, I was repeatedly told that this document was “something the government had introduced” and that it was now “legal and required.” Based on those assurances, and under time pressure, I signed it.

I later discovered that this was not a government-introduced requirement. Even more concerning, my own solicitor stated they had never heard of this document and advised that I should never have signed it. In their professional opinion, this should have been handled entirely through solicitors, not via a third-party reservation company.

After the transaction completed, we were told we would receive half of the reservation fee back. This then turned into another long and frustrating process. The money had been passed through Balgores, then supposedly to the seller, and I was left personally chasing the seller to recover funds that should never have been this difficult to return.

When I contacted Gazelle directly to raise concerns and seek clarity, I was repeatedly redirected back to the estate agent instead of receiving clear answers. Responsibility was constantly deflected, and no one took ownership of the issue.

In my opinion, this reservation agreement:
• Did not provide meaningful protection
• Was extremely vague
• Did not prevent issues or delays
• Added unnecessary stress and cost
• Was something my solicitor explicitly advised against

Based on my experience, I believe this system benefits intermediaries far more than buyers, and I personally would never use it again.

Please learn from my experience: do not feel pressured into signing anything outside your solicitor’s advice, and be very cautious with Gazelle Reservation agreements. It was not worth the money, the stress, or the time.

Gazeal Reservation Agreements are basically a scam. This was presented to us as a way "to stop either side pulling out of a house purchase transaction for a silly reason" but the reality of the agreement was a financial nightmare as a buyer. The agreement used vague terminology throughout with each party contributing £300 to sign the agreement and having to pay £2,000 to the other party if they withdrew for illegitimate reasons. In our case, there was a major issue discovered on the survey which was somehow not classed as a valid reason for withdrawal and we were forced by the so called "Expert" to pay the £2,000.
I would advise friends, family and anyone reading this to avoid this company at all costs.

Run anywhere you see these guys. They are not in it for you as a buyer especially. Their agreement doesn't take Into account issues that cannot be the buyers fault. They also are in cohoots with their expert to favour whoever they choose to favour.
DO NOT SIGN ANY AGREEMENT WITH GAZEAL ON IT

I entered a Gazeal Reservation Agreement in August 2025 for a £900,000 property and paid a £900 “Guarantee Fee.” The contract clearly stated the fee would be refunded if either party withdrew reasonably — such as when a lender refuses to lend because of the property’s condition.

Both Halifax and Nationwide refused mortgages on the property after reviewing the same RICS survey, which valued it at £0 due to major structural issues. That made the property unmortgageable and met the contract’s “reasonable withdrawal” test beyond any doubt.

Yet Gazeal argued relentlessly, dismissed the evidence, and twisted the contract wording to avoid refunding me. The estate agent even called claiming, “That can’t be possible — no other surveyor has had keys,” which made it clear they were trying to cast doubt and protect Gazeal’s position rather than follow the facts.

For weeks, they refused to release my refund. It was only when I said we should take it to the formal Gazeal panel that he suddenly backed down and stopped pressing the issue — behaviour that speaks volumes about how fragile their position really was.

I then raised a chargeback with HSBC, who reviewed all the evidence and refunded me in full, confirming Gazeal had not delivered the service as promised.

In my experience, this company’s process is manipulative, one-sided, and designed to wear buyers down. The so-called “guarantee” is a trap — it offers protection in theory but none in practice.

Date of experience: August – October 2025