GCW - Flooring & Beds Reviews 934

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 38 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their politeness, efficiency, and professional service, often highlighting their friendly and helpful approach. Many people appreciate the exceptional service, noting that the team goes above and beyond to ensure satisfaction, from initial consultations to the final fitting. The quality of the products and the workmanship of the fitters are frequently commended, with consumers being very happy with the overall look and transformation of their spaces. However, some customers also noted issues regarding communication about subfloor preparation, where initial advice differed from what was ultimately authorized, causing some concern about potential delays.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their professionalism, politeness, and... See more

Service

People report positive experiences with service, often highlighting the exceptional quality and... See more

Product

Reviewers highlight positive aspects of the product, with many expressing satisfaction with the quality of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We recently purchased a new bedroom carpet and bed. We received polite, friendly and professional service from Lyndsey. The fitters rang to let us know their ETA, which we really appreciated. A huge t... See more

Rated 5 out of 5 stars

We had our hall & stairs carpet fitted today by Owen & Nathan , two lovely friendly lads very professional they have done a brilliant job ! Thankyou lads , this is the 3rd time we have used GCW & woul... See more

Rated 5 out of 5 stars

Mike was absolutely brilliant from start to finish. He fitted a stairs runner and landing carpet for us, and we couldn’t be happier with the result. He was friendly, professional, and clearly takes... See more

Rated 5 out of 5 stars

Recently had some coir matting & vinyl flooring installed by a team consisting of Mike, Cole & Owen and yet again a great job by GCW. Nothing was too much trouble & as always went above & beyond espec... See more


Company details

  1. Interior Designer

Written by the company

GCW have been established for carpets in Grimsby since 1945 offering quality and value on every square meter. We provide a free measuring and estimating service together with a shop at home service where you are able to match samples with your decor and furnishings to get that perfect match. We also have a Bed Department called Snooze Beds that offers quality mattresses, bedframes, headboards & bases including Divans and Ottomans. We're the one stop shop for flooring and beds! Our after sales service is always proactive and will deal with any issues which may arise immediately


Contact info

4.9

Excellent

TrustScore 5 out of 5

934 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Bad fitting

Have used them twice in the last 6 years and both times I've have been happy with the product but had serious issues with the fitting. I recently had bedroom carpets fitted to match landing carpet previously fitted by them and they cross matched the pattern. All who have seen it are shocks that they could make such a mess of matching two carpets. I would advise all to give them a wide birth

November 11, 2024
Unprompted review
Advertisement
Rated 5 out of 5 stars

GCW, Would just like to say mike & Nathan…

Would just like to say mike & Nathan who came & fitted my bedroom carpet were both very polite professional & really nice lads hovered up after they fitted my carpet left no mess what so ever will defiantly be using GCW again for future carpets that I need & would highly recommend them, & hope they send mike & Nathan next time 😁

February 20, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service! Owen and Mike are amazing - so helpful and friendly! They do an amazing job! ⭐️🤩⭐️ So pleased! ⭐️🤩⭐️

February 18, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Fantastic Service.

Visited The Showroom To Look For A New Stairs Landing And Bedroom Carpets.Lindsey Helped Us Sort Out What Carpets We Needed From The Massive Choices Available In The Showroom. Whilst There We Allso Bought A Double Bed.Lindsey Was Friendly And Helpful. Liam Came To Fit The Carpets He Did An Absolutely Fantastic Job. The Stairs Landing And Bedroom Look Superb. Liam Was Friendly Took All The Waste Away Hoovered And Left Everything Spotless. Allso The 2 Guys Who Delivered The Bed Didn't Get There Names Were Very Polite Put The Bed Together And Took All The Packaging Away. GCW Fantastic Service From Start To Finish.

January 13, 2025
Unprompted review
Rated 5 out of 5 stars

Bedroom carpet

Mike, Owen and Nathan fitted my bedroom carpet today. They did a lovely job. They were very polite and professional. Would definitely recommend Grimsby Carpet Warehouse.

Thanks again boys.
Cara

February 5, 2025
Unprompted review
Rated 5 out of 5 stars

Today we had a bedroom carpet and en…

Today we had a bedroom carpet and en suite Lino laid. Callum and Nathan did a fantastic job we are so pleased with their work and professionalism through out. GCW thank you so much, from us coming in the shop to end result you have been exceptional. We will definitely be back and send people your way.
Julie & John Meadowbank

January 30, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Just had a couple of the lads fitting a…

Just had a couple of the lads fitting a new carpet in my bedroom. Mike and Nath, can't fault them at all, didn't waste any time, got straight on with it and kept me informed of what they were doing and double checked it was the right carpet before fitting it. They even cleaned up after themselves. Absolutely brilliant service from start to finish, definitley recommend and will certainly be using GCW again in future

January 22, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service. Super friendly and professional team that fitted a carpet for my 95yr old mother. They could not do enough for her from start to finish. Highly recommend.

January 21, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Fabulous company

Fabulous company, used them a few times, and overall service has been excellent. Callum and Dan (fitters) are a credit to you! They both worked in a respectable manner and were very cheerful and polite.They both did an amazing job.Thank you to you all and have the best Christmas 🎄

December 5, 2024
Unprompted review
Rated 5 out of 5 stars

What a great company😊

What a great company😊
Just had two very professional and respectful guys come and fit my stairs and landing carpet .
Jonny & Owen are a credit to you
Thank you so much guys the carpet it fitted perfectly
I’ll definitely be back I’ll be needing bedroom carpets in the new year
Once again Amazing 5stars

December 6, 2024
Unprompted review
Rated 5 out of 5 stars

Just want to thank Mike and Ryan who…

Just want to thank Mike and Ryan who came to fit my dining room carpet today an excellent service brilliant sociable lads really pleased with my carpet would recommend them in fact when my bedroom carpet needs replacing this will be my first port of call

December 4, 2024
Unprompted review
Advertisement
Rated 5 out of 5 stars

You cannot give this company anything but 5 star plus

You cannot give this company anything but a five star review 100 per cent fantastic from the minute we walked into the store not jumped on Jason in sales was brilliant showed us different flooring and advised what was best and also explained the procedure timeline for levelling the floor is I think who came from Lincolnshire was absolutely above and beyond his workmanship together with his co worker was second to none I left them to it didn’t take them long but the finish not one trowel or uneven mark on the floor unlike the other side which we inherited. The customer service is faultless from Andre to whoever is first class professional friendly helpful not pushy makes you feel at ease so doesn’t make paying your bill to painful lol. Thank you very much

November 26, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look