GCW - Flooring & Beds Reviews 934

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 38 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their politeness, efficiency, and professional service, often highlighting their friendly and helpful approach. Many people appreciate the exceptional service, noting that the team goes above and beyond to ensure satisfaction, from initial consultations to the final fitting. The quality of the products and the workmanship of the fitters are frequently commended, with consumers being very happy with the overall look and transformation of their spaces. However, some customers also noted issues regarding communication about subfloor preparation, where initial advice differed from what was ultimately authorized, causing some concern about potential delays.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their professionalism, politeness, and... See more

Service

People report positive experiences with service, often highlighting the exceptional quality and... See more

Product

Reviewers highlight positive aspects of the product, with many expressing satisfaction with the quality of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We recently purchased a new bedroom carpet and bed. We received polite, friendly and professional service from Lyndsey. The fitters rang to let us know their ETA, which we really appreciated. A huge t... See more

Rated 5 out of 5 stars

We had our hall & stairs carpet fitted today by Owen & Nathan , two lovely friendly lads very professional they have done a brilliant job ! Thankyou lads , this is the 3rd time we have used GCW & woul... See more

Rated 5 out of 5 stars

Mike was absolutely brilliant from start to finish. He fitted a stairs runner and landing carpet for us, and we couldn’t be happier with the result. He was friendly, professional, and clearly takes... See more

Rated 5 out of 5 stars

Recently had some coir matting & vinyl flooring installed by a team consisting of Mike, Cole & Owen and yet again a great job by GCW. Nothing was too much trouble & as always went above & beyond espec... See more


Company details

  1. Interior Designer

Written by the company

GCW have been established for carpets in Grimsby since 1945 offering quality and value on every square meter. We provide a free measuring and estimating service together with a shop at home service where you are able to match samples with your decor and furnishings to get that perfect match. We also have a Bed Department called Snooze Beds that offers quality mattresses, bedframes, headboards & bases including Divans and Ottomans. We're the one stop shop for flooring and beds! Our after sales service is always proactive and will deal with any issues which may arise immediately


Contact info

4.9

Excellent

TrustScore 5 out of 5

934 reviews

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Rated 5 out of 5 stars

Furniture delivery

Had our furniture delivered today. Very pleased with it.
Arron and Liam were very polite and helpful setting up our recliners for us.
We bought our carpets from here as well so will definitely be using them again.

November 21, 2024
Unprompted review
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Rated 5 out of 5 stars

Just had 2 2 seater sofa delivered…

Just had 2 2 seater settee delivered couldn't asked for any more unwrapped it took rubbish away covered shoe's and very polite thank-you Aaron and liam 😀 👍 😄 also big massive thank-you to Johnny and dan for my carpet fitting and they even hoovered up for me never had that before

November 20, 2024
Unprompted review
Rated 5 out of 5 stars

Great Job

Just had Mike and Jack come and fit some vinyl flooring in our bathroom. Made a great job even though it was a bit tricky due to a tight space in one area. Polite and friendly lads. Thanks

November 19, 2024
Unprompted review
Rated 5 out of 5 stars

Great service

Helpful, no pressure advice in store.
Mike and Dan were cheerful, polite and did a really good job of fitting the carpet. Would definitely recommend.

October 30, 2024
Unprompted review
Rated 5 out of 5 stars

Just taken delivery of our Electric ottoman

Just taken delivery of our electric ottoman and new mattress. Really pleased with the service from start to finish. Sales staff were knowledgeable and attentive throughout. Order was ready in 2 weeks and convenient delivery slot booked. Delivery arrived on time and delivery guys Arron and Pete were very professional. Bed was assembled in no time. They made sure I knew how to use the controls before leaving, taking all rubbish away. Great experience all round.

November 13, 2024
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Rated 5 out of 5 stars

Fantastic service! ⭐️⭐️⭐️⭐️⭐️

We have just had Mike and Jack come and fit some vinyl flooring for us. Both were so polite and talked us through what they would be doing and to make sure we were happy. They’ve done an amazing job and we’re finished super quick too! Cannot recommend enough!

November 11, 2024
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Rated 5 out of 5 stars

Great service from GCW

Great service from GCW. Lots of choice in the shop and helpful staff member. Fitting was completed on the day we wanted by Callum and Jack who did a fantastic job and were very clean and tidy. Carpet and underlay are good quality. We have used GCW for the past 5 years and they are always excellent.

October 25, 2024
Unprompted review
Rated 5 out of 5 stars

Had a carpet fitted yesterday by Mike…

Had a carpet fitted yesterday by Mike and Owen, lovely chaps nothing was too much trouble. They cleaned up as they went along, vacuumed the carpet and removed all the left overs. Would highly recommend them, they delivered an excellent service and the carpet looks fantastic.

October 29, 2024
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Rated 5 out of 5 stars

Very professional

Very professional. The buying experience was one of help not pressure. Suggestion not hard sell! Thank you Lindsay and Andre. They listened and gave us the time and space to go away, think and consider. The fitting was seamless for both the LVT Click and the carpets. Delighted with the results. Can’t wait for our two sofa’s to arrive which we spotted while in the shop. Again Andre helped - no pressure and prices were better than any similar found in the top three sofa companies you’ll be familiar with in Alexandra Dock Hull.

October 24, 2024
Unprompted review
Rated 5 out of 5 stars

Owen and Mike were great!

Great quality carpet and was booked in to be fitted within 1 week.
Slight problem with the carpet when it arrived however the fitters were amazing and sorted it. Really can’t praise Mike and Owen enough, they were quick, did an amazing job and took all rubbish away with them which I’ve never had before when a carpet is fitted. Thank you for such a good job Owen and Mike :)

October 21, 2024
Unprompted review
Rated 1 out of 5 stars

Not a happy customer

Lack of communication as supposed.to be at property between 10/11 but turned up at 1220 ...walked all over new carpet with shoes even tho I'd asked them to take them off ...had 2 other fitters come into my house with no announcements and wander in as if it was there property...one of the fitters used my toilet even tho I had told him he couldn't and would have to go elsewhere ..I'll fitted door at with a wire we had under the carpet which trapped my son in his room for half an hour ..
So nearly.4 hrs and 4 men to fit one carpet sarcastic comments when I expressed my unhappiness ..a blatant disregard to me and my property costing me an extra £130 for a carpet cleaner to clean my new carpet ..having to clean my whole bathroom as my partner has OCD ..and to top it all off the manager although apologetic offers me discount.on my next carpet even tho I'd told him I'd never use again

October 18, 2024
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Rated 5 out of 5 stars

Really nice lads (Callum & Dan)

Really nice lads (Callum & Dan) - Josh also through email was extremely helpful to me and got back to me quickly all the time.

Second time I've used you guys and will continue to do so.

Thank you.

October 17, 2024
Unprompted review
Rated 5 out of 5 stars

From start to finish

From start to finish, staff have been very friendly, and have good advice on what type of carpet I would need. The carpet fitters where friendly, and polite. They did an amazing job on laying my hall way and stairs carpet. There timing was pot on and they even cleaned up after themselves. I would definitely use this company again

October 16, 2024
Unprompted review

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