Dale from GEAB helped me find a zero standing charge electric policy for 2 micro-businesses which I currently manage. There aren't many tariffs like this on the market, and my current provider had pul... See more
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Real people with understanding. Didn't have to explain myself twice and these guys understand their industry well enough to get me a fair deal Michael Hilton and Rober Bulmer have helped our busin... See more
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Been working with Josh for a while now and he helps get the best deals for all our utilities. We are a voluntary run organisation so Josh takes away a lot of the stress for us renewing contacts and... See more
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The company had fallen into Insolvency and all made redundant. The power had been cut off and it was the end of the line. After weeks of closure an Indian company purchased the name and the asse... See more
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Company details
- Utility Contractor
- also in
- Consultant
- Electric Utility Company
- Energy Equipment and Solutions
- Water Utility Company
About The Green Energy Advice Bureau
Written by the company
The Green Energy Advice Bureau are your partner in customised business and energy solutions. Our team of award-winning consultants provide efficiency analysis and review business requirements against current costs and budgets before navigating the energy market to negotiate the best solutions for your business.
We match your exact business requirements to the latest information and advice, ensuring you are fully aware of all applicable legislation and government incentives and benefit from energy-saving advancements. We’re proud that GEAB has contributed to a greener, more sustainable future for the UK and the ongoing success of our customers’ businesses.
Contact info
Unit 3a, Hylton Park Road, SR5 3HD, Sunderland, United Kingdom
- 0191 303 7750
- info@geab.com
- geab.com
4.5
Excellent
729 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 87% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Stay away from this company
Stay away from this company, they don't look after your needs, the only thing they are after is massive commission. They also put me in a pass through contract, which is going to be detrimental to my business. Works out at approx 45p kwh. They use terminology that makes it sound as if your getting a good deal, but its quite the opposite!
May 28, 2025
Unprompted review
Reply from The Green Energy Advice Bureau
Hi Philip,
Thank you for taking the time to leave a review, we appreciate all feedback whether positive or negative.
As you will be aware you originally raised your alleged issues with GEABs complaints department who, after investigation, determined that you had correctly and clearly been advised of the product type and contract details. They came to the conclusion that you had not been mis-sold your contract.
Following this you have since raised your complaint with both the supplier direct and The Energy Ombudsman and after a full investigation both supplier and TEO came to the same conclusion that you had been provided with a clear explanation of the product type and contract details, and that you had not been mis-sold your contract.
GEAB regrets that you feel you as though you have not had the best experience, however everything was clearly explained to you and you made an informed decision from there to proceed.
Kind Regards,
GEAB
Friendly
Friendly, helpful agents. Unfortunately, there were problems with the e-signing aspect of the process and I had to go through it 3 times. It's all sorted out now.
February 13, 2026
Reply from The Green Energy Advice Bureau
Hi Caroline,
Thank you for your positive feedback, We're delighted to know you're pleased with how our team handled your energy procurement.
We’ll make sure the team see your kind words - recognition like this keeps us motivated to go the extra mile for our customers.
At GEAB we appreciate all feedback, both positive and negative, so we're disappointed to hear some aspects of your experience didn't meet expectations. We’re always looking to learn and improve, and your comments help us do that.
Kind regards,
GEAB
Excellent customer service from Adam he…
Excellent customer service from Adam he is a great help
February 5, 2026
Reply from The Green Energy Advice Bureau
Hi Annette,
We really appreciate you taking the time to leave such a kind review. It’s great to hear that Adam delivered the level of service we pride ourselves on.
At GEAB, Customer Care is one of our core values, and feedback like yours helps us continue to provide that same experience to other businesses.
Thanks again for choosing us.
GEAB
Responsive and efficient
February 11, 2026
Reply from The Green Energy Advice Bureau
Hi Sarah,
Thank you for your positive feedback. We’re delighted to know you’re pleased with how our team handled your energy procurement.
We’ll make sure the team see your kind words - recognition like this keeps us motivated to go the extra mile for our customers.
Kind regards,
GEAB
Always so efficient!
Andrew Brewer is completely on the ball and so helpful. communication is always so good.
February 5, 2026
Reply from The Green Energy Advice Bureau
Hi Tracey,
Thank you for such a lovely review! We’re so pleased to hear that Andrew provided you with excellent service. The team works hard to make sure our customers receive the best energy deals available, so it’s always rewarding to know our efforts make a difference.
We’ll be sure to share your comments with Andrew and the wider team.
Kind regards,
GEAB
Not got time
February 2, 2026
Reply from The Green Energy Advice Bureau
Hi John,
We’re so grateful for your 5* review! It’s great to know that the team were able to assist you and provide the level of service we aim for with every customer.
Feedback like this keeps our team motivated to continue delivering great results and building trusted relationships with our clients.
Thank you again for using our services.
GEAB
Excellent service and a good follow-up
February 2, 2026
Reply from The Green Energy Advice Bureau
Hi Shah,
We’re so grateful for your review! It’s great to know that Phil was able to assist you and provide the level of service we aim for with every customer.
Feedback like this keeps our team motivated to continue delivering great results and building trusted relationships with our clients.
Thank you again for taking the time to share your experience.
GEAB
Reply from The Green Energy Advice Bureau
Hi Stuart-Douglas,
Thank you for taking the time to share your experience, we’re thrilled to hear it was such a positive one! Our goal is to make energy procurement simple and stress-free, so we’re delighted to know that we achieved that for your business.
We’ll make sure to pass your comments on to Phil, he’ll be so pleased to hear your feedback.
Kind regards,
GEAB
Save money by avoiding The Green Energy Advice Bureau Ltd
I signed, in good faith, for a 3 year electric contract with Engie which was brokered by The Green Energy Advice Bureau. I unfortunately found that I was being charged around £8,500 more the any other supplier over the 3 year contract. When I complained they didn't want to know. It cost me £3,480 in fees to cancel the contract. Green Energy are con men seeking to rip off customers.
January 28, 2026
Unprompted review
Reply from The Green Energy Advice Bureau
Dear Roy,
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that you are unhappy with your experience and appreciate you sharing your concerns.
We did previously review the matter in detail and worked with the Energy Ombudsman, who concluded that the contract was agreed correctly at the time. When the agreement was put in place, the rates reflected the market conditions then, and all pricing and terms were explained prior to acceptance. We understand how frustrating it can be to see different pricing become available later, particularly given the volatility of the energy market. The cancellation fees applied were in line with our Terms & Conditions following the early termination of the agreement.
We regret that the situation led to dissatisfaction and thank you for taking the time to raise your concerns. Your feedback is important to us and helps us continue to review and improve how we support our customers.
Kind regards,
GEAB
Daily hassling to sign contracts
Daily hassling to sign contracts. Expensive prices quoted and dismissive and patronising daily phone calls. Avoid.
January 28, 2026
Unprompted review
Reply from The Green Energy Advice Bureau
Good afternoon,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience didn’t meet expectations. As a trusted energy consultancy, we’re always looking to learn and improve, and your comments help us do that.
We have reviewed the comments above and would like to address a couple of points.
We have only been able to find on one occasion an agent of GEAB’s called you last week, and the previous week only two days that week did an agent speak directly with you.
The conversations were respectful and informative or alternatively were checking in due to you having had prices for around a fortnight. Prices are taken from a live market and are subject to potentially change on a daily basis.
When you explained you no longer had the time, our agent thanked you and ended the communication.
Furthermore, your review comments to avoid using our services but you asked our agent to call you back in 6 months to look at contracting again.
If you’re open to discussing this further, please contact our Account Management Team on 0191 303 7750 and we’ll be happy to help.
Kind regards,
GEAB
Quote changed
The contract shown was only for one a/c but totally different to quotes.
They accepted the error and have corrected the contract to my satisfaction.
January 22, 2026
Reply from The Green Energy Advice Bureau
Hi Don,
Thank you for your review - we appreciate all feedback, both positive and negative. We’re disappointed to hear we missed the mark this time, but we’re committed to putting it right.
If you could share more details with us via customer.complaints@geab.com or by calling 0191 303 7750, we’ll investigate this for you as soon as possible.
Kind regards,
GEAB
Reply from The Green Energy Advice Bureau
Hi David,
Thank you for your positive feedback. We’re delighted to know you’re pleased with how our team handled your energy procurement.
We’ll make sure Samantha and the rest of the team see your kind words - recognition like this keeps us motivated to go the extra mile for our customers.
Kind regards,
GEAB
Excellent customer service
Keeping.me informed. Checking that everything is OK. Getting the best deals
January 8, 2026
Reply from The Green Energy Advice Bureau
Hi Mandy,
Thank you for taking the time to share your experience, we’re thrilled to hear it was such a positive one! Our goal is to make energy procurement simple and stress-free, so we’re delighted to know that we achieved that for you.
We’ll make sure to pass your comments on to the team, they’ll be so pleased to hear your feedback.
Kind regards,
GEAB
All staff I spoke to are very polite…
All staff I spoke to are very polite and knowledgeable
December 16, 2025
Reply from The Green Energy Advice Bureau
Hi Sally,
Thank you for taking the time to share your experience, we’re thrilled to hear it was such a positive one! Our goal is to make energy procurement simple and stress-free, so we’re delighted to know that we achieved that for you.
We’ll make sure to pass your comments on to the team, they’ll be so pleased to hear your feedback.
Kind regards,
GEAB
The company staff on the phone was…
The company staff on the phone was professional and asked appropriate questions relating to what e wanted. They went the extra mile in sorting our Church quote for our next 3 years
Thank you
December 2, 2025
Reply from The Green Energy Advice Bureau
Hi Victoria,
Thank you for taking the time to share your experience, we’re thrilled to hear it was such a positive one! Our goal is to make energy procurement simple and stress-free, so we’re delighted to know that we achieved that for your Church.
We’ll make sure to pass your comments on to the team, they’ll be so pleased to hear your feedback.
Kind regards,
GEAB
Great service from Manny
Manny Madariola from The Green Energy Advice Bureau really treats you as an individual business and offers gentle reminders rather than hard sell. Manny explains things in a clear and concise way and keeps in contact with our business.
November 28, 2025
Reply from The Green Energy Advice Bureau
Hi David,
Thank you for such a lovely review! We’re so pleased to hear that Manny provided you with excellent service. The team works hard to make sure our customers receive the best energy deals available, so it’s always rewarding to know our efforts make a difference.
We’ll be sure to share your comments with Manny and the wider team.
Kind regards,
GEAB
Reply from The Green Energy Advice Bureau
Hi Yvonne,
Thank you for taking the time to share your experience, we’re thrilled to hear it was such a positive one! Our goal is to make energy procurement simple and stress-free, so we’re delighted to know that we achieved that for your business.
We’ll make sure to pass your comments on to the team, they’ll be so pleased to hear your feedback.
Kind regards,
GEAB
They expertly negotiated a new contract…
They expertly negotiated a new contract for us.
November 7, 2025
Reply from The Green Energy Advice Bureau
Hi Colin,
Thank you for taking the time to share your experience, we’re thrilled to hear it was such a positive one! Our goal is to make energy procurement simple and stress-free, so we’re delighted to know that we achieved that for your business.
We’ll make sure to pass your comments on to our agents, they’ll be so pleased to hear your feedback.
Kind regards,
GEAB
Great service and professional approach.
November 14, 2025
Reply from The Green Energy Advice Bureau
Hi,
We’re so grateful for your review! It’s great to know that our agents were able to assist you and provide the level of service we aim for with every customer.
Feedback like this keeps our team motivated to continue delivering great results and building trusted relationships with our clients.
Thank you again for taking the time to share your experience.
GEAB
Been working with Josh for a while now…
Been working with Josh for a while now and he helps get the best deals for all our utilities.
We are a voluntary run organisation so Josh takes away a lot of the stress for us renewing contacts and getting the best deals.
Great communication and local so can speak to him anytime regarding and concerns with may have
Would highly recommend
November 11, 2025
Unprompted review
Reply from The Green Energy Advice Bureau
Hi,
Thank you for such a lovely review! We’re so pleased to hear that Josh provided you with excellent service. The team works hard to make sure our customers receive the best energy deals available, so it’s always rewarding to know our efforts make a difference.
We’ll be sure to share your comments with Josh and the wider team.
Kind regards,
GEAB
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