product received ahead of time as committed, in good shape as packed, and the great assistance and support of Rasool who is always in quick reply every time i asked something. thanks Rasool, thanks ge... See more
Company replied
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See what reviewers are saying
The reviews were ok so I bought it from this store, that's all I was impatiently waiting for (I was pretty excited 🤣🤣🤣). There's only one thing that annoyed me, the custom tax wasn't detailed, I wi... See more
Company replied
It's a big fraudsters company don't trust them. Once you buy any product don't expect they will take return if it's not working. We had a very bad experience while dealing with them. We order Poe... See more
I recently used Gear-up me for my PC building needs, and I must say, I'm thoroughly impressed. Jayson assisted me throughout the process, and his expertise was evident from the start. Not only did h... See more
Company replied
Company details
Information provided by various external sources
Shop wide range of Computer parts, hardware and accessories from the best online seller. We provide express courier delivery in the UAE and Middle East.
Contact info
Dubai, U.A.E.
- gear-up.me
4.5
Excellent
186 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The reply information is very timely
The reply information is very timely, very pleasant business experience
December 5, 2024
Unprompted review
Reply from gear-up.me
Dear Yarui,
Thank you for your 5-star review and for choosing Gear-up. Your positive feedback motivates us to continue providing excellent service and quality products.
Should you have any further questions or need assistance, feel free to contact us at +971 4 223 1780 or +971 56 33 88 642 during working hours, or via email at support@gear-up.me.
We appreciate your support and look forward to serving you again.
Best regards,
Vincent
Customer Service Supervisor
Gear-up.me
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Broken Items
They resell you broken items, then doesn't answer as support. fraud and scam store please reconsider buying from them even if the price is good for you.
November 28, 2024
Unprompted review
Reply from gear-up.me
Dear Saleh Alhjji,
Thank you for taking the time to share your feedback.
As per our records, your purchase was made in October last year, and we did not receive any complaints about the product at the time. Based on this, we assume the item was in perfect working condition upon delivery. Any issues now may be due to regular wear and tear over time.
Please be assured that all items we sell are 100% genuine, brand new, and come with warranty coverage starting from the date of purchase. For your order, the product includes a two-year warranty, and we would be happy to assist you in facilitating the warranty process.
We kindly suggest emailing us @support@gear-up.me with details of the issue so we can provide the necessary support and ensure a resolution.
Best regards,
Vincent
Customer Service Supervisor
Gear-up.me
Orderd B650 aorus ax ice didnt used it yet but…
Orderd B650 Aorus Ax ice didnt used it yet but hope everything will work great.
Great service in UAE.
October 29, 2024
Unprompted review
Reply from gear-up.me
Dear Malik,
Thank you for your review and for choosing Gear-up!
We appreciate your feedback and are glad to hear that you received great service in the UAE. We hope the B650 Aorus Ax ice meets your expectations once you start using it.
Should you have any further questions or need assistance, feel free to reach out to us at +971 4 223 1780 or +971 56 33 88 642, or via email at support@gear-up.me.
Best regards,
Vincent
Customer Service Supervisor
Gear-up.me
Great product and services
Great product and services. Thanks to Mr. Vince.
October 27, 2024
Unprompted review
Reply from gear-up.me
Dear Abby,
Thank you for your great review and for shopping with Gear-up!
We’re happy to hear that you’re pleased with our products and services. Your appreciation means a lot, and it was my pleasure to assist you with your requirements. We look forward to serving you better in the future.
Should you have any further questions or need assistance, feel free to reach out to us at +971 4 223 1780 or +971 56 33 88 642, or via email at support@gear-up.me.
Best regards,
Vincent
Customer Service Supervisor
Gear-up.me
I want to express my appreciation for…
I want to express my appreciation for the excellent service provided by your customer support agent,Mr. Vincent.His helpfulness made my experience with your company truly enjoyable. He addressed all my concerns promptly and with great professionalism. The package was received in good condition, just as promised on your website.I highly recommend your services.
October 24, 2024
Unprompted review
Reply from gear-up.me
Hi Apulonia,
Thank you so much for your kind words and the 5-star review! I’m really happy to hear that you had a good experience and that I could help make it enjoyable for you. It’s great to know your package arrived safely and just as we promised.
Your recommendation means a lot to us, and I look forward to helping you again in the future! If you need any more assistance, please feel free to reach out at +971 4 223 1780, +971 56 33 88 642, or support@gear-up.me.
Best regards,
Vincent
Customer Service Supervisor
Gear-up.me
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Affordable and good customer service…
Affordable and good customer service and aftersales support
October 15, 2024
Unprompted review
Reply from gear-up.me
Hi Zeid,
Thank you so much for the 5-star review! We're very happy to hear you found our prices affordable and liked our customer service and after-sales support. Our goal is to make sure you have a great experience with us.
If you have any more questions or need help, feel free to reach out at +971 4 223 1780 or +971 56 33 88 642, or email us at support@gear-up.me.
Best regards,
Vincent
Customer Service Supervisor
Gear-up.me
We have purchased a laptop.The item is…
We have purchased a laptop.The item is faulty. They couldn't even rectify the issue, the item is under warranty and they are not ready to replace it. When we asked for a test result, the comment was It is working fine. A customer should get replacement if the item is faulty and is under warranty.
they sent the item back to us saying there are no issues, the moment I turned on the laptop, the machine starts generating the same noise, and I cannot work on that. The machine was with you for more than a month and you couldn't even identify the issue and returned a brand-new faulty item under warranty back to the customer.
August 31, 2024
Unprompted review
Reply from gear-up.me
Dear Josna,
Thank you for sharing your feedback. We understand your concerns and want to provide some clarification regarding your experience.
Out of the nine laptops purchased, only one was reported as having an issue. Please note that all our products are new, factory-sealed, and undergo strict quality checks by the manufacturer before being released to the market. Each product also includes a manufacturer’s warranty.
As communicated at the start of the RMA process, we act as facilitators for warranty claims. The final decision—whether to repair, replace, or refund—is determined by the manufacturer. Following their evaluation, the item was deemed to be functioning correctly and has already been returned to you.
We sincerely apologize for any inconvenience this process may have caused. Our team remains dedicated to assisting you in resolving this matter and is more than happy to provide support with any further concerns or requirements you may have.
We appreciate your understanding and are here to help ensure your satisfaction.
Best regards,
Vincent
Customer Service Supervisor
Gear-up.me
They are amazing and very helpful
Vincent was very helpful he helped me out until i got what i needed for my setup
September 21, 2024
Unprompted review
Reply from gear-up.me
Hi Keroles Ehab,
Thank you for your 5-star review! I’m glad I could help you get what you needed for your setup, and we appreciate your kind words. It’s great to know you had a positive experience with us.
Should you need any further assistance, feel free to reach out to us at +971 4 223 1780 or +971 56 33 88 642, or via email at support@gear-up.me. We’re here to help!
Best regards,
Vincent
Customer Service Supervisor
Gear-up.me
The Sales Support and service provided…
The Sales Support and service provided by Vincent was extremely appreciated. He notified me and send me correct product while shipping.. :-)
September 2, 2024
Unprompted review
Reply from gear-up.me
Greetings for the day, Ziyad,
Thank you for your 5-star review! I'm glad to hear that you appreciated the support and service. It was a pleasure assisting you, and I’m happy we were able to get you the correct product.
Should you have any further questions or need additional assistance, please do not hesitate to contact us at +971 4 223 1780 or +971 56 33 88 642 during working hours, or via email at support@gear-up.me. We are here to help ensure your continued satisfaction.
Best regards,
Vincent
Customer Service Supervisor
Gear-up.me
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Very attentive customer service
Very attentive customer service. Ket me updated until my order got delivered. Highly recommended for great service and quality products. Thank you Sir Vincent
August 26, 2024
Unprompted review
Reply from gear-up.me
Dear Justin,
Thank you for your kind words and for recommending Gear-up.me! I'm pleased to hear that our customer service met your expectations and kept you updated throughout the delivery process. It's always our goal to provide great service and quality products, and I'm glad we could achieve that for you.
Should you have any further questions or need additional assistance, please do not hesitate to contact us at +971 4 223 1780 or +971 56 33 88 642 during working hours, or via email at support@gear-up.me. We are here to help ensure your continued satisfaction.
Best regards,
Vincent
Customer Service Supervisor
Gear-up.me
Excellent service
Excellent service. Very reliable supplier Naveen was extremely helpful.
August 27, 2024
Unprompted review
Reply from gear-up.me
Dear Anbu Raj,
Thank you for your positive feedback! We're glad to hear that you found our service excellent and reliable. It's great to know that Naveen was able to assist you effectively. We'll be sure to pass along your kind words to him.
Should you have any further questions or need additional assistance, please do not hesitate to contact us at +971 4 223 1780 or +971 56 33 88 642 during working hours, or via email at support@gear-up.me. We are here to help ensure your continued satisfaction.
Best regards,
Vincent
Customer Service Supervisor
Gear-up.me
I received my product properly wrapped…
I received my product properly wrapped and in excellent condition. A big thank you to Mr. Vincent for his support throughout the delivery process. I highly recommend Gear-up for their outstanding customer service and competitive pricing.
August 19, 2024
Unprompted review
Reply from gear-up.me
Dear Geicellejacob,
Thank you for your 5-star review! We're glad to hear that you received your product in excellent condition. It was my pleasure to support you throughout the delivery process.
Your recommendation is greatly appreciated, and we look forward to serving you again in the future.
Should you have any further questions or need additional assistance, please do not hesitate to contact us at +971 4 223 1780 or +971 56 33 88 642 during working hours, or via email at support@gear-up.me. We are here to help ensure your continued satisfaction.
Best regards,
Vincent
Customer Service Supervisor
Gear-up.me
I am not even worth 80 Dhs to them.
Edit: On 20th August I've been contacted by Gear-up.me, I feel disappointed to say that the person who called me offered me A coupon worth 100AED and followed by "on the condition to remove your review", I told him that if they pay me 10,000AED I won't remove my review, because I don't condone such practices, then after explaining to the person again what actually upset me he went on to say that "we are a business and we don't do charity" which yet again made me more upset and disappointed, which then I explained again to him that if I wasn't a loyal customer I wouldn't have even thought of buying from them given that the item is much cheaper on Amazon, which he replied to with "That is not original and it might be a fake product", I expressed my view about how he is dealing with this situation, at the end he apologized and said he didn't mean to disrespect, but I think that came way too late. I'll still buy from them, it's a nice company, but don't expect rewards for being a loyal customer, that was a huge mistake from my side to expect that I'd be worth more as a loyal client.
Original review: I've been a long time customer, through the bad and good. I always like to give companies the benefit of the doubt more than just one or two times at the end we all make mistakes.
but I am writing this review just to say that I am fed up with the amount of email junk that I receive from them, I know I have the option to unsubscribe, but I thought they were genuine until I found out it is just a tactic.
I would put items in my cart and then I keep getting emails about a discount coupon if I purchase within a set time, once I did try to do so, for items that are above 1000 Dhs, the code did not work, I sent them an email on arptil 15th about how the code did not work, I added items up to 2000 Dhs to the cart and for some reason it did not work. I still bought the items as I love to support business anyways.
recently I wanted to buy a certain item, on amazon the item is around 886 Dhs , I thought, why not check on my favorite IT website gear-up.me, I did find the same item but it was for 966 Dhs. I added it to the cart and then go occupied, I got an email few hours later that there is a coupon that I can use, I didn't read the whole email, I was so excited that I finally got a coupon that I will happily use, and which will bring the item to exactly the price of the item in amazon, win win right?
I was wrong, the code did not work, I sent an email about the coupon on August 12th, still without checking that they mention that it was for 1000+ cart only, and they replied to me with an email from help desk giving me a new code and they mentioned that this will only work for 1000+ Dhs cart.
I got so disappointed honestly, the times when I was eligible for a coupon it did not work, and now when I want something for my own, I couldn't avail the coupon unless I buy more stuff which I really don't need, it is just sad to be treated like this after this long time of being a loyal customer and also forwarding people to buy from them, I am not even worth 80 Dhs to gear-up.me
Thank you guys.
August 14, 2024
Unprompted review
Reply from gear-up.me
Dear Saif,
Thank you for your thoughtful feedback and continued support of Gear-up. We truly value our loyal customers, and your comments help us improve our service.
Regarding your concern, we acknowledge that our current system doesn’t automatically identify long-standing customers. As a result, discount codes are generated and distributed uniformly. However, I understand that this may not always reflect the value we place on loyal clients like yourself.
I regret any frustration caused by this and want to clarify that your loyalty has not gone unnoticed. When you expressed your concerns, our customer support team acted with the best intentions, offering the highest available discount at that moment. We realize that this may not have fully met your expectations, and for that, I apologize.
Being our loyal customer, you already know that we run a Reward program as well, that is bringing additional discounts to our customers who are returning to us, based on their previous purchases.
Concerning the review, there seems to have been a misunderstanding. Our intention was not to pressure you into removing it. We wanted to extend a gesture of goodwill by providing a discount code without conditions attached. Whether or not you choose to adjust your review, the discount still stands as a token of our appreciation for your ongoing support.
We value your business and are committed to maintaining the strong relationship we’ve built over the years. If you have any further questions or if there's anything else we can do to enhance your experience with us, please don't hesitate to reach out.
Thank you once again, and we look forward to serving you in the future.
Best regards,
Vincent
Customer Service Supervisor
Gear-up
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Thanks for the great service!
I wanted to extend my sincerest thanks for the exceptional support and services your Company provided recently.
Special thanks to Naveenkumar Business Development Manager.
Kind regards,
Roman O.
July 22, 2024
Unprompted review
Reply from gear-up.me
Dear Roman,
Thank you for your 5-star review! We are grateful for your kind words and are pleased to hear that you received exceptional support and service. I will pass on your special thanks to Naveenkumar.
Should you have any further questions or need additional assistance, please do not hesitate to contact us at +971 4 223 1780 or +971 56 33 88 642 during working hours, or via email at support@gear-up.me. We are here to help ensure your continued satisfaction.
Best regards,
Vincent
Customer Service Supervisor
Gear-up.me
Reply from gear-up.me
Dear Arun,
Thank you for your 5-star review! We’re happy to hear that you found our service great. Your feedback is very much appreciated.
Should you have any further questions or need additional assistance, please do not hesitate to contact us at +971 4 223 1780 or +971 56 33 88 642 during working hours, or via email at support@gear-up.me. We are here to help ensure your continued satisfaction.
Best regards,
Vincent
Customer Service Supervisor
Gear-up.me
the best website to buy electronics
the best website to buy electronics
July 18, 2024
Unprompted review
Reply from gear-up.me
Dear Nowfal,
Thank you for your 5-star review! We are delighted to hear that you consider us the best website for buying electronics. Your support and feedback mean a lot to us.
Should you have any further questions or need additional assistance, please do not hesitate to contact us at +971 4 223 1780 or +971 56 33 88 642 during working hours, or via email at support@gear-up.me. We are here to help ensure your continued satisfaction.
Best regards,
Vincent
Customer Service Supervisor
Gear-up.me
Legit seller
Legit seller, and their products are 100% genuine. The customer service is excellent.
May 23, 2024
Unprompted review
Reply from gear-up.me
Dear Randy,
Thank you for your 5-star review! We're thrilled to hear that you found our products to be 100% genuine and that you had an excellent experience with our customer service. We are well known in the market for selling only genuine and brand-new items, and providing world-class customer service to our valued clients is our main priority.
Should you have any further questions or need additional assistance, please do not hesitate to contact us at +971 4 223 1780 or +971 56 33 88 642 during working hours, or via email at support@gear-up.me. We are here to help ensure your continued satisfaction.
Best regards,
Vincent
Customer Service Supervisor
Gear-up.me
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Excellent Service and Expertise at Gear-up.me (Thanks Mr. Lidel!)
I'd like to express my sincere appreciation to the team at Gear-up.me for their outstanding service in building my latest computer.
From the very beginning, the team provided excellent recommendations on the perfect components to fit my needs. Their expertise was invaluable, and I'm confident I have a fantastic system thanks to their guidance.
Most importantly, the team delivered my new computer exactly on time. This was crucial for me, and I truly appreciate their commitment to meeting deadlines.
A special shout-out to Mr. Lidel for his exceptional customer service. He was incredibly knowledgeable, patient, and helpful throughout the entire process.
Overall, my experience with Gear-up.me was fantastic. I highly recommend them to anyone looking for a reliable and professional computer builder in Dubai.
Thanks again!
Sincerely,
Madhav Kolli
May 17, 2024
Unprompted review
Reply from gear-up.me
Dear Madhav,
Thank you so much for your heartfelt review and for sharing your wonderful experience with Gear-up.me! We're delighted to hear that our team was able to provide you with excellent recommendations and build a computer that fits your needs perfectly. Your confidence in our expertise means a lot to us.
We are especially pleased to know that the timely delivery of your new computer was crucial for you and that we met your expectations. Mr. Lidel will be thrilled to hear your kind words about his exceptional customer service and support.
Your recommendation is highly appreciated, and we are grateful for your trust in our services. We look forward to serving you again in the future.
Should you have any further questions or need additional assistance, please do not hesitate to contact us at +971 4 223 1780 or +971 56 33 88 642 during working hours, or via email at support@gear-up.me. We are here to help ensure your satisfaction.
Best regards,
Vincent
Customer Service Supervisor
Gear-up.me
Excellent customers service ,nice and…
Excellent customers service ,nice and productive packaging and very updated pc related products and accessories
May 8, 2024
Unprompted review
Reply from gear-up.me
Dear Musaab,
Thank you for your excellent 5-star review! We're thrilled to hear that you had a positive experience with our customer service and packaging, and that you appreciate our updated PC-related products and accessories.
Ensuring customer satisfaction is our top priority, and we're delighted that we could meet your expectations in terms of service quality and product offerings.
Should you have any further questions or need additional assistance, please do not hesitate to contact us at +971 4 223 1780 or +971 56 33 88 642 during working hours, or via email at support@gear-up.me. We are here to help ensure your continued satisfaction.
Best regards,
Vincent
Customer Service Supervisor
Gear-up.me
GearUp is a Letdown
Nothing ever goes right.
The staff don't care and have no problem lying to clients
TERRIBLE SERVICE.
We have moved to The Courier Guy, we are now happy and our parcels are getting delivered.
May 2, 2024
Unprompted review
Reply from gear-up.me
Dear Zee,
We apologize for any inconvenience you experienced. We take your feedback seriously, but we couldn't find any record of your purchase associated with your name. Please contact us directly so we can resolve any concerns you may have. Ensuring customer satisfaction is our top priority.
Should you have any further questions or need additional assistance, please do not hesitate to contact us at +971 4 223 1780 or +971 56 33 88 642 during working hours, or via email at support@gear-up.me. We are here to help ensure your continued satisfaction.
Best regards,
Vincent
Customer Service Supervisor
Gear-up.me
The Trustpilot Experience
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