Gear4music Reviews 

8,946
TrustScore 4.5 out of 5

4.5

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Rated 4 out of 5 stars

The products i purchased are working as expected. The delivery promise from Gear4music was kept. It's good to consider to buy all accessories required for the gears to avoid paying too much shippin... See more

Rated 5 out of 5 stars

Amazing service, no complaints. Bought an Alesis Elevate 4 Studio Monitors, came sadly with a faulty RCA 3.5mm cable within the original box. Wrote them through their support channel, replied to... See more

Rated 5 out of 5 stars

I work as a music teacher, and our school orders from G4M every few months. Usually it is small things that need replacing, and the staff always help us get the right materials and a good price.... See more

Rated 5 out of 5 stars

Great prices for someone on a limited budget getting me back into playing guitar after many years due to health issues. There were two delivery issues that Gear4music were not responsible for. Gear4mu... See more

Company details

  1. Musical Instrument Store

Written by the company

Lanserades 2003 och har nu över 1.500.000 kunder. Gear4Music är ledande återförsäljare av musikinstrument och musiktillbehör. Du kan köpa instrument för allt från orkestrar till rock n´roll, inklusive gitarrer, trumset, digitala pianon, saxfoner och cellos plus ledande märken inom inspelning- och studioverksamhet. Från nybörjargitarrer till proffsmikrofoner och förstärkare, Gear4Musics online Musikaffär har ett stort sortiment av musikinstrument och tillbehör. Vad du än söker inom fiol, keyboard, elektroniska trumset eller högtalarsystem, så kan vi hjälpa dig. Vi har några av de största märkena inom branschen, såsom Yamaha, Roland, Casio, Fender, Ibanez, Alesis, Behringer & Gibson, liksom vårt egna stora Gear4Music sortiment. Vi utvecklas och förbättrar ständigt vår kundservice genom att öppna distributionscenter för att kunna förbättra leveransalternativen och förkorta leveranstiderna.

Gear4music.se Detaljer

Written by the company

Retur utan kackalorum
Du kan handla säkert och tryggt hos Gear4music. Som standard erbjuder vi en 30 dagars pengarna tillbaka garanti som kan förlängas upp till 90 dagar för en liten avgift. Detta är utöver våra produktgarantier, vilka ger skydd mot ev. produktfel eller defekter i mellan ett till fem år. Vår "pengarna-tillbaka" -garanti utöver dina lagstadgade rättigheter och avviker från många andra säljares erbjudanden eftersom vår återbetalningsperiod är 30 dagar istället för den europeiska standarden på 14 dagar. Det är också enkelt att returnera något via vårt online returcenter på vår webbplats.
Välj ditt egna leveransdatum
Du kan själv välja ditt leveransdatum genom att använda kalendern i din kundkorg. Få din order levererad på en dag som passar dig - vi erbjuder en rad olika leveransval som passar alla budjetar.
Bra priser och utmärkt service
Vi vill göra det lätt för alla att köpa och äga ett musikinstrument, genom att erbjuda bra priser och bra service, oavsett var du bor eller hur du väljer att handla hos oss. Vi levererar musikinstrument och musikutrustning från många av branchens mest kända märken, till väldigt konkurrenskraftiga och förmånliga priser. Vi producerar även en rad fantastiska högkvalitativa musikinstrument och högkvalitativ musikutrustning av vårt egna märke till bra värde.
Över 1.500.000 registrerade kunder
Gear4music har blivit en av Storbrittaniens största återförsäljare av muskinstrument och musikutrustning med över 1.500.000 kunder. Under 2012 lanserade vi även Gear4Music på 19 olika språk, och vi är nu ett av de snabbast växande musikföretagen i Europa.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

9K reviews

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4.5

All reviews

(8,946)

997 reviews in the last 12 months

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Rated 1 out of 5 stars

I have not been able to use the…

I have not been able to use the saxophone, the mouth piece is terrible. Not happy at all because I expected more equality even if it's for beginners it should be better.
I would package and return.

My details:
Nam: EKOM BASSEY UMOREN
Phone number: +46767565131
Location: Uppsala Sweden
Regards.

May 25, 2026
Gear4music logo

Reply from Gear4music

Dear Ekom,

Thank you for your feedback.

We are sorry to hear that the saxophone has not lived up to your expectations. We have contacted you to arrange a return.

Kind regards,
Gear4music

Rated 5 out of 5 stars

Superbra Service!

I work as a music teacher, and our school orders from G4M every few months. Usually it is small things that need replacing, and the staff always help us get the right materials and a good price.

When we accidentally ordered two different sizes of stage risers right before end of term celebrations, we called in a panic. My in customer service sorted us out right away with a return and replacement, and we received the new gear the very next day.

Great customer service, fast delivery, and a good selection means we will be ordering from Gear4Music for many years to come.

May 22, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing guitar for the price

Amazing guitar for the price. It arrived safe and sound. I was also pleasantly surprised by the tuner, extra set of strings, and the guitar case. I didn’t notice whether they were included when I made the purchase, but I felt very well taken care of.

May 11, 2026
Rated 5 out of 5 stars

Product Were Good ...But

Product Were Good! ... But, Choose A Better Transport company - i almost Let Him to Sent It Back?! Just because Delivery man Was Thinking To Leave 140kgs On the Street, 350m away From My Door, And Telling He Doesnt Have Time ?

March 16, 2026
Rated 5 out of 5 stars

A wonderful reaction

There was an error, and a long delay when I ordered a Cello. But after I made an official complaint, Gear4music made and apology, turned to a quick delivery adjustment and a donation for the delays. In all my years dealing with companies, I never got such a genuine effort to solve an issue like this and I truly appreciate that.

March 10, 2026
Unprompted review
Rated 1 out of 5 stars

Electric Guitar Neck

I bought the Electric Guitar Neck, in Maple. The quality was really bad the density was low. When I did the woodwork the wood cracked. I have experience of making guitars but had never experienced that poor quality wood

February 2, 2026
Unprompted review
Gear4music logo

Reply from Gear4music

Good morning,

Thank you for your feedback.

We are sorry to hear that the guitar neck has broken. Please contact our customer services team so that we may rectify this.

Wishing you a nice day.

Kind regards,
Gear4music

Rated 5 out of 5 stars

Easy to order

Easy to order. Good info during transit. Quick home delivery. Good produkt that was exactly what I expected. Couldn't have been easier or better!

February 12, 2026
Rated 1 out of 5 stars

Disgraceful behaviour from a Major Retailer

Ordered a Behringer 1820 and a Behringer ADAT.
The 1820 boxed had been opened, instructions missing, cables tangled, fingerprints all over the unit, plastic cover missing of the plug prongs... I paid for new units, not opened and used.
Then we start the send us photos nonsense to prove I'm not lying!
Offer me £29 off the unit, which would not work. So I order a new unit.
When I check they want to charge me £8.99 for a unit they sent me that was opened and the evidence suggests used - this is fraudulent!
I've cancelled the unit I was to buy and they can have their "USED!" unit back.
NOT TO BE TRUSTED !

February 3, 2026
Unprompted review
Gear4music logo

Reply from Gear4music

Good morning,

Thank you for your feedback.

We sincerely apologise for the situation. We have settled the charge for the return and will process a complete refund once the item is back in our warehouse.

Please don't hesitate to contact us if we can be of further assistance.

Kind regards,
Gear4music

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