Gear4music Reviews 

Ordered a guitar and an Headrush core pedalboard at 8am Friday morning and paid the extra fee for Saturday delivery. Received no confirmation about dispatch. Followed up Saturday morning to be told the Headrush core’s were in stock but yet processed by the warehouse? So… are they in stock or not? Said they can deliver the guitar on Monday and the modeller next Friday 😂 A bad experience. Cancelled my order as I needed them this weekend hence paying for Saturday delivery. Don’t think I’ll be using this company again.

Its functional

As a customer who has purchased 15 guitars and other items over the past 5 years, I was hesitant to write something negative about G4M. However I have come across a G4M policy that is not only annoying, but can cause financial difficulty and inconvenience to some customers.Firstly I have to say that the quality of the G4M and Antiquity range of guitars are fantasetic value for money, and their periodic reductions make it even better. The real weakness in the G4M system concerns, delivery, returns and refunds. I will give an example of a recent purchases. I purchased an Antiquity 35 Cherry red guitar over a week ago. Despite delivering several items to my address over the past year, for some inexplicable reason the order details stated the guitar would be delivered to an address I had not lived for 3 years. I immediately informed G4M of the error over the phone and was advised the courier would be informed to deliver to the proper address. Fourteen hours later I received an email from the courier stating the address for delivery was still my old address. I contacted G4M again by phone, and was advised to ignore the couriers email and the guitar would be delivered to the correct address. So I waited in a d half an hour after the delivery was due received an message from the courier informing me he had been able to deliver, of course he had gone to my old address. OK these things happen and because the stock of the guitar was dwindling fast decided to order the guitar again, and get a refund on the guitar they failed to deliver. In order to avoid more confusion I ordered the replacement for click and collect. That went OK and I collected the guitar, which is worth four times what G4M sell it for, and it is fantastic. However the situation regarding the first guitar has become farcical. Five days since the courier failed to deliver and said they were returning it to G4M, and G4M admitted it was their error my refund is nowhere near being processed. WHY? Apparently according to G4M the courier have still not returned the guitar. When and (if) they do, the returns department have to acknowledge receipt, inspect it for damage, and providing it is OK will issue a refund. Bearing in mind I have never seen the item to inflict any damage, it has always been in the custody of G4Ms chosen courier who acknowledge they have it, why do G4M insist on witholding my money until all these unnecessary 'protocols' have to be met? All customer services say is that they apologise for the inconvenience but won't actually do anything. While I could afford to buy a replacement and wait for my refund, not everyone can. The particular guitar I purchased is now sold out, and know if I had not purchased a replacement before they sold out, that there was no guarantee I would have got the original guitar back. G4M would have classed it as a return although it wasn't, put it back in stock to sell with no guarantee or consideration for me on potentially missing out on the item I wanted and had paid for. It was also very likely they would have sold the returned guitar before I got my refund. The reason I know this is because I know of customers who have missed out because of this unfair and reasonable policy. Some of these customers under these circumstances have contacted G4M requesting that
their payment be used as a credit to ensure the item they paid for is not returned to stock and sold to someone else. G4M flatly refuse to do it. Why? As someone who ran a large retail company for 4 decades, the answer is simple. Despite selling thousands of items to members of the public, G4M are not really customer oriented or friendly. Whether you are a one off purchaser or a regulay buyer like me there is no actual loyalty because they dont know or even care who you are.If I am extended the courtesy of a reply from G4M regarding these issues, they will deny this. But the fact is that G4Ms policies including the one I have highlighted, ensure it is G4Ms interests and convenience that is catered for. If a customer misses out, (and many do) because of these policies it is just unfortunate ( this is what customer services will tell you) and they are just calateral damage. Many customers who have saved hard to purchase a desired instrument from G4M, have missed out because of not only these policies but errors made by G4M. An apology from G4M is so disingenuous to say the least and means nothing, and does not compensate for the disappointment experienced by some customers. My solicitor advises that in these instances G4M are actually in breach of contract, and them just issuing a refund when their policies have denied the customer the item they required requires more than just an apology.
Order number M12782382. There are several emails and phone calls which I am told are recorded, so plenty of info that can accessed.

I have several Stratocasters, have had many that’s sold, even custom shop models.
The Performer model is the one I like the best, reliably stable, sounds beautiful and feels like a real Strat
Buy one!

When the item arrived, one of the bass buttons was vibrating and making an unpleasant sound m, but after a little playing, this went away. As well, it smells like pure china oil factory.

However, the air button is small which makes it hard to swiftly move directions and seemed to be made for a more cromatic type of bellow movement.

At the end, the instrument works pretty good but you get what you paid for, if you want to play music like Cumbia in my case, it a big no no. But if your music tends to open and close with little change of direction, it would work. You can also make the air valve bigger, but I don’t recommend beginners to do this with little experience.

Gear4music.se had the best price for the Flight NUS solid-wood (non-laminate) mahogany soprano UKULELE. Gear4Music's shipping was prompt.

Alas, PostNord failed to deliver the ukulele as scheduled, with no communication, for days. (more on this below)

[I am switching to ukulele from 6-string guitar, having counted the fingers opposite my opposable thumb....]

At the same time, G4M offered a trade-in (inbyte) for 2018 my Gear4Music bowlback steel-string acoustic GUITAR, which I accepted (rather than waste time on Blocket).

Simultaneously, POSTNORD failed to pick-up my trade-in guitar, scheduled the same time for the same day as the ukulele delivery. After 2 days, I just carried the trade-in guitar to the Willy's PostNord Service Center. After a week, I was able to reschedule the PostNord delivery to Willy's. Although Göteborg's PostNord's failed delivery & pick-up and unprofessioanl failure to communicate its repeated failures were not G4M's fault, Gear4Music took responsibility (for its service partner). G4M refunded the 93 SEK fee for PostNord pick-up.
Wow!

The G4M team handled my questions in Swedish (written when I was rested) and English (written when I was tired), professionally and with responsibility and cheerfulness.

Note for the future: G4M's warranty for my G4M bowlback (roundback) acoustic [Western] steel-string guitar offered a 50 % refund if the warranty is not used! N.B. You must contact G4M within one month of warranty-expiration for this offer to be valid (according to my 2018 warranty).

I have had only positive experiences with Gear4Music since 2018.

BTW: Don't take just my opinion. John Coupland judged G4M's roundback guitars to be even better than Harley Benton's homage to Ovation guitars (YouTube).

Great company, even with a little bit of problems. They resolve it quick and easy
Thank you very much.

Primarely I didn't have an experience,I bought a product ! I can recommend the quick delivery and the quality of the product,though

Still have not received My product 3weeks later. Was estimated 4-5 days

Fast delivery and the product was good value!

Bought the Yamaha P45 Digital Piano which came as a package deal with stand, stool and headphones for £300.

Great job with packaging, no issues there. This is my first Digital Piano and already have sense or pride to look after it. I can't complain with the deal and it sounds fantastic. Will be grabbing a case for it soon so I will be back. :)

Bought a 'Classical Guitar, RedBurst, by Gear4music' years ago. Just bought a second one so both kids have each their own.
A great quality for the money you pay. Also delivery is perfect.
One little remark: the same guitar bought in a different color was just a few cm bigger and wider....

Quick delivery, everything works as it should.
Great service!

Disappointed in service. Order was made 3 weeks before items were meant to be delivered. ETA was 15th, 20th they sent me an email saying they might not have the product and I can cancel the order if I want to. Which I did and I am waiting for my refund… How can you run an online business without knowing your inventory? Terrible and will not be using their website again.

I had an issue with my order, and the team handled it brilliantly. They responded quickly, apologised sincerely, and immediately arranged a replacement without any hassle. Great service and communication—thank you for making things right so efficiently

Well in advance, I ordered a guitar for my son's 10th birthday. The day before it was due to arrive, Gear4music email me to say that the delivery wasn't going to happen and that they couldn't give a delivery date. One day out from the birthday, this leaves me without enough time to get it from another retailer. A useless service and I will avoid this company in the future.

They don’t have it in stock and my delivery is delayed for an unknown amount of time. This is although the post said they got 20+ in stock.

They have a Showroom in Rosersberg with quite some popular models for digital pianos, so I can see and try before deciding what to buy. Ordering from their website is easy and smooth. Delivery is quick regardless of the heaviness.

Fast delivery, the product is well packaged. The record player is excellent, the sound is perfect. Exactly what we were looking for

I bought the cheapest capo expecting it to work. It didn't hold the strings in place, bending would make the strings uneven. Then after a while of mild use it snapped in half. At least they gave me a replacement one with the same issue.