10/01 wanted to update and change my score. Gearlit reached out to me and apologized for the lack of response. They did refund the 2nd ornament. The ornament did arrive from China this week. It does... See more
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See what reviewers are saying
I made a special valentine order for my wife. It was a picture of her showing her favorite horse. They sent me the product which depicted her riding a different horse. Imagine the disappointment we b... See more
I'm not one to usually write a review but I wanted to let you know how my experience went. When I received my canvas picture it had 3 slits in it and I was upset, but as soon as I emailed gear lit wit... See more
Company replied
So far I have nothing good to say about this website. It says that mugs are shipped within 3 business day, it's been 9 days and it still not sent. Support is lying though their teeth trying to jus... See more
Company details
- Gift Shop
- also in
- T-Shirt Store
Written by the company
Find the perfect personalized gift, custom clothes, unique jewelry, and more at GearLit.com
Contact info
United States
- support@gearlit.com
- gearlit.com
2.8
Average
287 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Having previously had a bad experience…
Having previously had a bad experience with an overseas online purchase with another company, I was delighted to find that my purchase from GearLit went without a hitch, and I am very pleased with the service and my T-shirt. Thank you.
April 12, 2022
Reply from GearLit
We are incredibly grateful that you took the time out to share your feedback with GearLit. Hope you guys have amazing experience with the item. We look forward to serving you again soon.
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Reply from GearLit
We are so happy to hear that you are satisfied with our product and service. Hope you guys have amazing experience with the item. And hope we have more chances to support you with the best service in the future.
Reply from GearLit
We are incredibly grateful that you took the time out to share your feedback with GearLit. Hope you guys have amazing experience with the item. We look forward to serving you again soon.
I have ordered from GearLit twice &…
I have ordered from GearLit twice & have never been disappointed. They are quick to ship & do great work. I recommend them to anyone who needs a gift or just want something for them self
April 9, 2022
Reply from GearLit
Thank you so much for your reviews and support at GearLit. Hope you guys have amazing experience with the item. We look forward to serving you again soon.
This phone case is one of the best
This phone case is one of the best I've collected over the years. Great backgrounds to choose from and the meaning behind them are so so special. And still, if you drop your phone the case will protect your phone from breaking around the edges, it is wonderful. Shipping came in no time at all.
April 9, 2022
Reply from GearLit
We are incredibly grateful that you took the time out to share your feedback with GearLit. Hope you guys have amazing experience with the item. We look forward to serving you again soon.
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Really cute!!!
April 7, 2022
Reply from GearLit
Thank you so much for your reviews. We hope you have great experience with your order and we have more chances to support you in the future with the impeccable service.
This was perfect for my life long BFF…
This was perfect for my life long BFF on her 60th birthday. She absolutely loved it and raved how the customization really made it look like us. Now she can enjoy her coffee every morning “with me.”
It arrived much faster than I anticipated as well.
April 7, 2022
Reply from GearLit
We are incredibly grateful that you took the time out to share your feedback with GearLit. Hope you guys have amazing experience with the item. We look forward to serving you again soon.
Everyone loves my shirts and have asked…
Everyone loves my shirts and have asked how to get - passed on the link for them
April 6, 2022
Reply from GearLit
Thank you so much for your reviews and support at GearLit. We hope you have great experience with your T-shirts and we have more chances to support you in the future with the impeccable service.
Left handed cup!
My wife enjoyed her cup very much, she threw her normal coffee cup away. Only problem was they are left handed cups. We wanted the cup that has our names on it facing us, but the writing faces us. So we are using our left hands now to drink coffee
April 6, 2022
Reply from GearLit
We are incredibly grateful that you took the time out to share your feedback with GearLit, and also apologize for any inconvenience this has caused. Hope you guys have amazing experience with the item. We look forward to serving you again soon.
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Love it!!!
Love it!!!! Easy to use the website and very fast delivery. Very happy with using GearLit. Will be using them again
April 6, 2022
Reply from GearLit
Thank you so much for your reviews and support at GearLit. We hope you have great experience with your item and we have more chances to support you in the future with the impeccable service.
Great service
Easy to order, and my purchase arrived very quickly. I will order from here again. Highly recommend!
April 5, 2022
Reply from GearLit
We are more than happy to hear that you're satisfied with your order, Renee! Thank you for your feedback.
Excellent Support
Ordered a t-shirt in ladies size XXL. After receiving the shirt it was equivalent to a size medium. After discussing with Kate in support and realizing that there are two different size charts. Kate placed a second order using the Unisex size chart for XXL. This is the proper size. In Ontario the sizes we are used to are based on a unisex size chart which is larger than the ladies size chart. A good thing to bear in mind when ordering. Great support and responsiveness from Gearlit.
April 4, 2022
Reply from GearLit
We are incredibly grateful that you took the time out to share your feedback with GearLit. Hope you guys have amazing experience with the item. We look forward to serving you again soon.
Excellent quality
I loved the Mug. Excellent quality. Fast and secure shipping and packaging. Thank you so very much.
-Sam F.-
April 4, 2022
Reply from GearLit
Hi Samjel, We are so happy to hear that you are satisfied with our product and service. Hope you guys have amazing experience with the item. And hope we have more chances to support you with the best service in the future.
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Sizing is wrong
The t-shirt was decent quality, but the sizing is way off. I ordered and received a large, but the fit is more like a small. I cannot wear it.
Update. After much back and forth with the company, a new shirt was sent. I had to order three sizes larger than what I typically wear to get something that fit me.
April 3, 2022
Reply from GearLit
We are very sorry to hear we were not able to meet your expectations with the sizing issue. We want to make this right for you and have sent you a request via email. Therefore, please check your email, so we can provide you with proper solution.
T shirt looks good !
April 3, 2022
Reply from GearLit
We are more than happy to hear that you're satisfied with your T-shirt! Thank you for your feedback.
Service was good and fast delivery
March 30, 2022
Reply from GearLit
We are incredibly grateful that you took the time out to share your feedback with GearLit. Hope you guys have amazing experience with the item. We look forward to serving you again soon.
Absolutely loved the mugs I ordered
Absolutely loved the mugs I ordered! So many options to make it personal! And holy smokes, fast shipping! Very happy with everything I've ordered from this site!
March 30, 2022
Reply from GearLit
Thank you for your kind words. We are extremely happy to hear that. Our team will try to provide impeccable service so you can have the best experience with us in the future.
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The correct facial hair for my husband…
The correct facial hair for my husband was not used. We need to know how to return it.
March 26, 2022
Reply from GearLit
We are very sorry to hear we were not able to meet your expectations with the item. We want to make this right for you and have sent you a request via email. Therefore, please check your email, so we can provide you with proper solution.
I liked the shirt but it is longer than…
I liked the shirt but it is longer than a woman's large, more like a men's medium.
March 24, 2022
Reply from GearLit
I sincerely apologize that you had an unpleasant experience with our company. We appreciate you taking the time to share where we fell short, so we can improve going forward. Our support team has contacted you to give you the best solution. Please help us check your email including the spam folder. Looking forward to hearing from you soon.
Reply from GearLit
We are truly moved and humbled by your positive review! Thank you for sharing your experience and how much your son loved your gift.
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